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Kustom US Restoration: Formerly Zion Carpet and Restoration

Kustom US Restoration (formerly Zion Carpet and Restoration) at 1320 N Oregon Ave, Pasco, WA 99301, provides water damage restoration and 22 services.

Water Damage Restoration Service at 1320 N Oregon Ave in Pasco, WA 99301

Operational
★★★★★
Rating: 4.8 based on 700 reviews
Address: 1320 N Oregon Ave, Pasco, WA 99301
Phone: 15095477970
Emails:
Adam Brown (Operations Manager, National And Large Loss Division) - [email protected]
Alex Payne (Large Loss Estimator/Consultant) - [email protected]
Andrew Zavodney (Assistant Project Manager) - [email protected]
Employees: 200
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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Kustom US Restoration: Formerly Zion Carpet and Restoration

Kustom US Restoration: Formerly Zion Carpet and Restoration Services

Applied Structural Drying

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Applied Structural Drying is a process to dry out water-damaged buildings using specialized equipment and techniques, focusing on reducing moisture in walls, floors, and materials quickly and safely to prevent further damage and mold growth.

Building Consulting

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Building Consulting helps clients plan, design, and manage construction projects. It involves expert advice on project goals, budgets, timelines, permits, risk, quality, and coordination with architects, contractors, and suppliers to ensure successful delivery.

Building Stabilization

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Building Stabilization is a service that strengthens and secures a structure to prevent collapse or movement during construction, weather, or after damage. It involves temporary supports, bracing, shoring, load assessment, and safe releveling to protect the building and occupants.

Carpet Cleaning

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Carpet Cleaning is a service that deep-cleans carpets to remove dirt, stains, and odors using specialized machines and cleaners. It involves vacuuming, pretreatment, agitation, extraction, and sometimes deodorizing or stain protection to refresh floors.

Commercial Property

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Commercial Property is a service that helps clients buy, sell, or manage business-oriented real estate like offices, shops, or warehouses, including market research, appraisals, leases, and property maintenance to support business needs.

Fire Damage And Smoke Restoration

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Fire Damage And Smoke Restoration is a service that cleans up and repairs spaces after a fire, removing soot and smoke odors, fixing damaged structure, drying moisture, and restoring belongings to safe, livable condition.

Fire damage cleanup & repair

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Fire damage cleanup & repair is professional service that restores property after a fire. It includes safety assessment, removing debris and soot, cleaning, deodorizing, and repairing structural damage, walls, and ceilings to return the space to normal use.

Flood Cleanup And Water Damage Restoration

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Flood Cleanup And Water Damage Restoration is a service that removes water after flooding, dries and dehumidifies, treats for mold, and restores damaged areas to a safe, usable condition.

Flooded Basement Repair

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Flooded Basement Repair is a service that helps clean up and restore basements after floods, removing standing water, drying walls and floors, fixing leaks, and preventing mold to return, so your space is safe and usable again.

Mold inspection

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Mold inspection is a service where a professional checks a building for mold growth, moisture problems, and hidden damage. It involves visual checks, moisture measurements, sampling if needed, and a report with findings and recommendations.

Proactive Disaster Plan Development

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Proactive Disaster Plan Development is a service that helps you create a clear, practical plan before emergencies happen. It involves assessing risks, setting roles, outlining steps to protect people and assets, and simulating responses to improve readiness.

Rebuild And Restore

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Rebuild And Restore is a service that repairs and recreates damaged data, software, or systems by restoring from backups, replacing faulty components, and reconfiguring for full functionality with minimal downtime.

Restoration And Recovery

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Restoration And Recovery is a service that helps restore and recover damaged items, data, or systems and return them to normal working condition through cleanup, repair, replacement, or supported recovery steps.

Restoration Process

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Restoration Process is a service that helps restore damaged or worn items to their original condition, using careful assessment, cleaning, repairs, and finishing techniques to bring back function and appearance.

Sewage cleanup

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Sewage cleanup is removing and cleaning up wastewater spills from toilets, drains, or sewers. It involves safety gear, includes sanitizing affected areas, removing contaminated materials, removing odors, and disposing of waste properly to prevent health hazards.

Structural Repair And Reconstruction

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Structural Repair and Reconstruction is a service that fixes and rebuilds damaged building parts—like foundations, beams, walls, and floors—to restore safety, strength, and usability after damage from wear, earthquakes, floods, or construction flaws.

Total Restoration

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Total Restoration is a service that cleans, repairs, and restores buildings or belongings damaged by fire, water, or wear. It involves assessment, cleaning, drying, repairing, and returning items to their original condition with improved safety and value.

Water Extraction

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Water Extraction is a service that safely removes water from flooded areas or spills, drying surfaces, monitoring humidity, and preventing mold, with equipment like pumps, vacuums, dehumidifiers, and moisture meters to restore spaces efficiently.

Water Removal

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Water Removal is the process of quickly extracting excess water from spaces after floods, leaks, or spills. It involves pumps, vacuums, and drying equipment to remove standing water, reduce damage, and prepare the area for cleaning and restoration.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that removes flood water and moisture, dries and sanitizes the area, and restores structures, flooring, and belongings to pre-damage condition, including repairs, replacement, and deodorization.

Water damage-related mold removal

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Water damage-related mold removal is a service that assesses and dries water-affected areas, treats and removes mold safely, cleans affected surfaces, and prevents future mold growth to restore a healthy, safe indoor environment.

Water, Fire, Mold, Wind Restoration Repairs

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Water, Fire, Mold, Wind Restoration Repairs is a service that assesses and fixes damage from water leaks, fire and smoke, mold growth, and wind or storm events, including cleanup, drying, repair, and rebuilding to restore a home or business to its pre-damage condition.

Kustom US Restoration: Formerly Zion Carpet and Restoration Reviews

Jeffrey Chamberlin
Jeffrey Chamberlin
5 ★★★★★
Great experience and super happy with the work done from beginning to end. Anthony, Mike, and Fernando were a pleasure to work with. They listened to all our requests and made them happen. They even went far and beyond to level basement floor without being asked, to make sure the flooring they put down was level and precise! I couldn’t be happier with the end result. They took a horrible situation and gave it a wonderful outcome!!! Thanks Kustom, and to the entire crew , you guys definitely know how to take care of your clients!! Jeff Chamberlin 🙏😊
Lane Dahl
Lane Dahl
5 ★★★★★
This crew did an absolute amazing job. After our initial flood the mitigation team was out within the hour, and finished same day. Everyone was very respectful and answered all of the questions we had, as I had a TON. Once the repair crew had come in they knocked out all of the flooring in 3 days and following that they finished the entire job 2 days later. This team was very agile and informative throughout the whole job. I am very picky and they did a great job with the spacing of the flooring, transitions, baseboards and painting. They went above and beyond to get us back in our home quickly as we were out a few weeks due to insurance. We appreciate Kustom and all the hard work!
Rudy Reyes
Rudy Reyes
1 ★☆☆☆☆
Poor work and also left work I uncompleted. Ghosted us as soon as we paid the lump sum of the work still not completed. Here are just some of the photos I have. Got plenty more of unfinished or poorly done work.
Maria Martinez
Maria Martinez
5 ★★★★★
I would highly recommend Kustom Restoration for your restoration needs. We had a house fire and needed someone professional and efficient that could take charge, fix the problem and bring up to code in a timely manner. We received quick quality workmanship in a friendly manner. I highly recommend this company for your disaster restoration and recovery services.
Malia Forza (Malia)
Malia Forza (Malia)
5 ★★★★★
We have had multiple flooding and water issues over the last several months and Kustom has been amazing! JJ and his crew have gone above and beyond to make sure our house is taken care of during a very stressful time! They’ve been communicative, friendly, efficient, and we’ve had an overall great experience with everyone from Kustom that has been out to our house.
Leah Croft
Leah Croft
5 ★★★★★
I couldn’t be happier with this company. I was frantic after my living room was flooded. They got there fast and started working. With all the fires happening they made it a point to be there to work on fixing my house without putting me on the back burner until other emergencies were taken care of. The work they did turned out great. I highly recommend them if you have an emergency.
Brenda Mihelich
Brenda Mihelich
5 ★★★★★
My place looks gorgeous! John the project manager kept me in the loop the entire time during the restoration! All the guys that came out were equally nice and answered all my questions! Highly recommend these guys
Monica Rengo
Monica Rengo
5 ★★★★★
Jordan and his team were absolutely wonderful! I had a big water problem downstairs and they came and took care of it right away. Jordan was very honest and not salesman-y. I didn’t ever feel pressured or like they did anything that wasn’t necessary. Very prompt responses. Miguel came out and was also super respectful and knowledgeable. The whole mitigation crew was kind and professional. I left my house several times while they were working and felt totally comfortable doing so! Would 100% use them again or refer them to my friends and family!
Alessandra Jorge-Dearing
Alessandra Jorge-Dearing
5 ★★★★★
Jordan Thomas and his team at Kustom Restoration show up over and over again with superior customer service and quality work. As a local Realtor my circle of people trust that I will know who to refer them to in their time of need. I never have to question whether Jordan will take amazing care of my people.
Bradley Trumpy
Bradley Trumpy
1 ★☆☆☆☆
After they initial came out and use the 3d scanner on some of the issues and not all of it they went ahead and submitted the work to my insurance company and the ghosted me for over 2 months and stated that they were working with my insurance company but they weren't. So I had to call them back and figure out that they were sitting on a report from a roofing company and never sent it into my insurance company.
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About Kustom US Restoration: Formerly Zion Carpet and Restoration

Kustom US Restoration, formerly Zion Carpet and Restoration, is a comprehensive water, fire, mold, and wind restoration service serving the Pasco, Washington area. Located at 1320 N Oregon Ave, Pasco, WA 99301, the company operates as a trusted partner in disaster prevention, response, and recovery for residential and commercial properties. The team focuses on end-to-end restoration processes, combining proactive planning with rapid on-site action to minimize damage and restore normal life for homeowners and business owners alike. The organization emphasizes a client-centered approach, tailoring services to each property’s unique needs and ensuring clear communication throughout every phase of restoration, remediation, and reconstruction. Their capabilities span a broad spectrum of categories and services designed to address both immediate emergencies and long-term resilience.

In the realm of Water Damage Restoration Service, Kustom US Restoration provides rapid water extraction and water removal, applied structural drying, and flood cleanup to halt further damage and promote efficient drying. They also offer thorough water damage-related cleanup and repair, including water damage-related mold removal, to prevent recurring issues. The company extends its expertise to Fire Damage Restoration Service, including fire damage cleanup and repair, fire damage and smoke restoration, and restoration process planning to restore homes and facilities to pre-loss conditions. Mold inspection is available as part of a comprehensive assessment to identify hidden moisture and microbial growth, enabling targeted remediation. They address structural integrity through structural repair and reconstruction, building stabilization, and proactive disaster plan development to protect properties against future incidents.

Kustom US Restoration delivers practical and restorative solutions for both residential and commercial properties. Services such as Building Consulting, Rebuild And Restore, and Total Restoration emphasize thorough project management from assessment to completion. They handle Carpet Cleaning, Sewage cleanup, and general restoration chores to restore aesthetics and hygiene in affected spaces. For commercial clients, they offer Commercial Property restoration services, ensuring minimal downtime and coordinated efforts between business operations and recovery work. The company also notes capabilities in Water Extraction and Water Removal, Flooded Basement Repair, and Wind Restoration Repairs, underscoring their readiness to manage diverse damage scenarios. Their comprehensive suite, including Restoration And Recovery and Restoration Process, reflects a commitment to methodological, step-by-step restoration that aligns with industry standards and insurer expectations.

Customer experiences shared about Kustom US Restoration highlight responsive communication, skilled workmanship, and a dedication to customer satisfaction. Clients have described fast response times after emergencies, meticulous attention to details such as flooring alignment and transitions, and ongoing updates throughout the project. The team’s ability to coordinate across mitigation, repair, and reconstruction phases, while maintaining professional and respectful interactions, is frequently noted. While there are varied experiences, the majority of feedback emphasizes reliability, transparency, and a focus on delivering outcomes that restore homes and properties to their best possible condition. The service ethos centers on helping clients navigate stressful events with clarity, fairness, and a strong finish in mind. These values guide the company as it continues to serve the Pasco community with comprehensive restoration expertise and a commitment to excellence in every project undertaken.

Water Damage Restoration Service

Water Damage Restoration Service by Kustom US Restoration (formerly Zion Carpet and Restoration) in Pasco, WA. Fast, thorough water extraction, drying, mold prevention, and reconstructive repairs to restore your home or business quickly and confidently.

Fire Damage Restoration Service

Reliable fire damage restoration service by Kustom US Restoration (formerly Zion Carpet and Restoration) in Pasco, WA. We quickly assess, board up, clean, deodorize, and restore structure seams and contents to help you recover with minimal downtime.

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