Pacific Remediation And Restoration

Pacific Remediation And Restoration Services

Pacific Remediation And Restoration Reviews

jenny chellapilla

5 ★★★★★

When our rental home burnt down a few years ago, it was one of the worst things that happened to us. The garage was completely burnt down and the main house sustained substantial smoke and fire damage. Needless to say, we needed to do a substantial clean up and restoration to the property. I checked and interviewed about a dozen contractors and Steffen and Pacific Restoration and remediation stood out. Their communication was excellent, the price was fair and the team easy to work with. They were set up with the latest contractor portal so selection of parts, fixtures and equipment and approvals were easy. Their project manager Ashley was outstanding and efficient. Steffen was amazing to work with. His attention to detail was great and he personally was very involved with the design and gave numerous suggestions to improve the layout. His team was adept with helping with the insurance reviews, sub-contractor selection, city and county permit filings, inspections and overview. The only cons were that a few of the sub-contractors turned out to be unprofessional but Steffen was quick to remedy the situation and replace them. The project also took longer than expected because it was in unincorporated King county with a different permitting process and a few other unexpected issues which are to be expected in a large construction project. Post construction, the inspection went smoothly and had surprisingly few issues to address. The home was so beautiful once it was complete, that there was a bidding war to rent it. A year later, we had a few issues cropping up like an AC system malfunction and a leaking sink. Steffens team responded promptly and fixed them. I would wholeheartedly recommend this company for their reliable and professional work ethic. Over the past few years, Steffen has become more of a friend to our family and we are very grateful we got the chance to work with him and his team.

David Seidner

1 ★☆☆☆☆

This has been the worst experience I have ever had dealing with a water damage situation. After they started drying everything for a week, I find out their plumber left an unattached water line in the garage, so we had MORE water damage! If you like attention to detail and don't like pushy, aggressive people please avoid.

Nadine FW

5 ★★★★★

Superb. Pacific Remediation really saved my basement. I originally had another company do a mold remediation and they didn't complete the job after they didn't pass the test. I called James and Hanley and within a week, they were at my place cleaning up the mess and doing a stellar job. Passed mold inspection with flying colors. Not only were they friendly, they were fast, efficient and really stand by their work.

John Dong

5 ★★★★★

My house was burned down 2 years ago, and I have been working with Pacific in the last two years remotely to rebuild my house in Bellevue. They pay attention to details and extremely professional. They are the company you can trust and I feel so luck to have Pacific as a partner to build our dream house. THANK YOU!

David Parker

5 ★★★★★

James and his team are excellent. My wife and I just bought a house and our master shower drain was completely disconnected. This dumped water into our kitchen ceiling and walls. The first company that came to look at my water damage in my kitchen took one look and said the whole thing had to be gutted. So I called Pacific Remediation and Restoration at the request of my agent. James came out, started assessing the water damage, asking me questions, and explaining how the whole process works and why they need to use certain tools, etc. Very informative! He also let me know that a salvaging of the kitchen was possible, but that he'd try everything he could first to dry it all out with minimum damage. Well that's exactly what happened, Pacific Remediation was able to get it all cleaned up in a timely and professional manner, with only dry wall tear out and some cosmetic damage to the kitchen. Super honest company, fantastic quote. My suggestion: don't waste your time with any other water damage repair shop.

Bryan Adams

5 ★★★★★

When our previous contractor unexpectedly abandoned us after a devastating pipe break left 70% of our home in ruins, we were absolutely panicked. Then, Pacific Restoration and Remediation stepped in like true heroes! From the moment they assessed the damage, they expressed a genuine desire to help us rebuild our lives and our home. What truly stood out was how easy the entire crew was to work with. They were incredibly responsive to our communication style, happily engaging in conversation whenever we visited the site to check on progress – it made a huge difference to our day-to-day! Personally, I was dealing with a lot of stress and high anxiety throughout this ordeal, and I know I wasn't always the easiest to work with. However, the entire team at Pacific Restoration and Remediation handled everything with such grace and understanding. They were consistently patient and supportive, which meant the world to me during a very difficult time. Beyond the exceptional service, the quality of their work was outstanding. Pacific Restoration and Remediation didn't just put our house back together; they completely transformed our dated home into a modern, contemporary space that truly reflects our style. They took a truly awful situation and turned it into an incredibly positive outcome for our home's aesthetic and functionality. We are absolutely thrilled with the final results! We were also so impressed that the owner of the company, Steffen, often took the time to personally swing by the site to check in on the progress. It was clear that Steffen has an incredibly keen eye for detail and held his team to the highest standards. If anything wasn't quite to his liking, he ensured it was redone to perfection. This level of commitment from the top down truly reflects their dedication to excellence. A special shout-out to the project manager, Ashley, who was our main point of communication. She kept us consistently updated, making us feel in the loop every step of the way. We always felt like we could reach out to her with any questions, and she consistently made herself available. It was such a relief to have someone so communicative and supportive guiding us through the process. The entire remediation and restoration process with Pacific was unbelievably smooth, and we are so incredibly grateful for their commitment, expertise, and genuinely wonderful and understanding team who delivered beyond our expectations!

Alexandra Townsend

5 ★★★★★

We used Pacific to remediate a leak in our bathroom and to do the whole remodel. Would totally recommend. These guys are the best contractors I have ever worked with and we are so happy with the finished result. Although I’m glad to have a beautiful bathroom, I’m sad to finish working with them.

ki west

1 ★☆☆☆☆

Left me without running water in kitchen for days... then left my apartment a construcion site. They told me the process would be 4 hours, then turned into days/weeks. If I knew my apartment would turn into this I would have never started this process until after holidays. No communication whatsoever.

Leisha B

5 ★★★★★

We had an excellent experience working with Pacific Remediation and Restoration. Steffen and James (co-owners) and Ashley (project manager), along with their skilled team, provided top-notch service. I am impressed with the quality of their work, following a storm where a tree came through our roof and required water remediation and restoration of our house. Tree removal, water mitigation, new insulation, roof, walls, ceiling, paint, and flooring. Everything was handled by PR&R and their subcontractors. I'll never forget the initial day I called PR&R (in a panic) and Steffen picked up. My intention was to talk to a few contractors and compare but there was no need. Steffen's calm confidence immediately put me at ease and I knew we were in good hands. My intuition served me well. He headed over and got straight to work on protecting our property from further damage, with the help of James's remediation team. What a great first impression! From there, he always took the the time to chat, explain details and ensure the success of the project. I have immense respect for him and the way he does business. Working with Ashley, our project manager, was a dream. Her easy going yet confident demeanor, feel-good energy, and sense of humor made the experience enjoyable. She regularly stopped by to check on progress and walk us through what was to come next. Together, we admired Tyler's meticulous repair work. This collaborative atmosphere, coupled with the fact that she has this process down to a science, instilled trust and allowed the rest of us to relax. I really appreciated that! Steffen and James worked tirelessly, communicating information to my insurance company in order to help me get the claim paid. Having previously worked with a local and very popular water mitigation/restoration company whose CEO was frustratingly deceptive, I'm so thankful for PR&R's methods and values. They turned a stressful and inconvenient situation into a positive experience. Thank you PR&R team! Hanley, Tim, Russ, Cassi, Tyler- you were all a pleasure to work with.

Robyn Cain

5 ★★★★★

I am pleased to express my gratitude for the outstanding work done by Tera-Rose Layton during renovations in my condo. Her professionalism, attention to detail, and effective communication skills made the process seamless and stress-free. She demonstrated a deep understanding of the project requirements and ensured that everything would be executed with precision. Tera-Rose Layton was proactive in addressing any issues that arose and consistently kept me informed about the progress. Her ability to coordinate with the contractors, vendors, and other stakeholders was impressive. I appreciate her dedication to delivering high-quality results and her commitment to customer satisfaction. I would highly recommend Tera-Rose Layton to anyone seeking a reliable and skilled project manager for their renovation projects. I absolutely look forward to working with her again on future projects in my condo.

About Pacific Remediation And Restoration

Pacific Remediation And Restoration is a comprehensive water and fire damage restoration service operating from 13502 Ne 124Th St, Kirkland, WA 98034. Serving residential and commercial clients, the company brings a broad set of capabilities to bear in the wake of disasters and everyday wear. The team emphasizes a client-centered approach, guiding property owners through complex restoration processes with clear communication, established project management practices, and a strong commitment to accuracy and timeliness. The organization positions itself not only as a restoration contractor but as a partner in rebuilding rooms, homes, and spaces to their former function and new, improved condition. Their services span the spectrum from initial mitigation and water extraction to final touches that bring rooms back to life with fresh finishes and reliable utilities. The business profiles itself as a versatile contractor with expertise across multiple trade areas, including water damage restoration, fire and smoke damage restoration, and an array of remodeling and building restoration services. The attention to detail that clients repeatedly note in reviews reflects a steady focus on quality control, safety standards, and efficient coordination with insurance providers, subcontractors, and inspectors. The company’s amenities and services are designed to accommodate both urgent restoration needs and planned enhancements, ensuring projects proceed with minimal disruption and maximum coordination. The professional team engages in ongoing communication with property owners, sharing updates, timelines, and options for materials, fixtures, and layouts to achieve outcomes that respect budgets and timelines. Their service philosophy centers on restoring functionality while preserving or improving the aesthetic and structural integrity of each space. The staff demonstrates capability across a wide range of tasks—from water damage mitigation, odor control, and mold remediation to more extensive remodeling efforts, such as kitchens and bathrooms, trim carpentry, and cabinet and fixture enhancements. Clients benefit from a cross-disciplinary approach, integrating knowledge from water damage restoration service, bathroom remodeler, kitchen remodeler, cabinet maker, and contractor categories to deliver cohesive, durable results. The company’s portfolio reflects work on diverse projects, including mold remediation, roofing restoration, flooring restoration, and structure cleaning, coupled with practical tasks like plumbing and trim carpentry and doors. In all interactions, Pacific Remediation And Restoration aims to deliver reliable, professional service by prioritizing communication, thorough assessments, and meticulous execution that aligns with client goals and local permitting processes. The organization’s stance on safety, accountability, and customer-centric service positions them as a trusted partner for property owners facing water, fire, or general restoration needs in the Kirkland area and beyond.

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