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Heritage Chem-Dry

Heritage Chem-Dry in Richmond, VA specializes in water damage restoration, offering 17 services to recover and protect homes. Located within Virginia Endoscopy Group at 2369 Staples Mill Rd.

Water Damage Restoration Service at 2369 Staples Mill Rd in Richmond, VA 23230

Operational
★★★★☆
Rating: 3.5 based on 8 reviews
Address: 2369 Staples Mill Rd #100, Richmond, VA 23230
Located in: Virginia Endoscopy Group
Phone: 18047302360
Emails:
Mark Fulcher (Owner) - [email protected]
World Peace Society (Owner) - [email protected]
Employees: 10
Hours:
Monday 8AM-5PM
Tuesday 8AM-5PM
Wednesday 8AM-5PM
Thursday 8AM-5PM
Friday 8AM-5PM
Saturday 8AM-1PM
Sunday Closed
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Heritage Chem-Dry

Heritage Chem-Dry Services

Area & Oriental Rugs

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Area & Oriental Rugs is service for cleaning, repairing, and restoring large area and oriental rugs, including fringe work, color restoration, stain removal, and protecting rug fibers to keep them looking their best.

Carpet Cleaning Upholstery Cleaning

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Carpet Cleaning Upholstery Cleaning is a service that cleans carpets and furniture fabrics using vacuuming, stain treatment, and sometimes steam or spray methods to remove dirt, spills, and odors, leaving surfaces refreshed and maintained.

Cat Urine

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Cat Urine is a service that analyzes or tests cat urine to check health, hydration, or infections, often using samples collected at home or in a clinic and may include lab analysis, culture, or educational guidance for owners.

Cleaning Process

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Cleaning Process is a service that explains the steps to clean items, from gathering supplies to washing, rinsing, and drying, using safe methods and clear instructions to remove dirt, grime, and germs.

Cleaning Solutions

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Cleaning Solutions is a service that offers professional cleaning for homes or offices, including dusting, vacuuming, mopping, sanitizing surfaces, and organizing spaces to keep environments tidy, healthy, and fresh.

Commercial Services

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Commercial Services refers to professional, business-focused support such as consulting, project management, facility maintenance, and outsourced operations that help companies run efficiently, improve sales, and manage risk.

Deeper Clean

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Deeper Clean is a thorough cleaning service that goes beyond the basics, tackling hard-to-reach areas, deep-cleansing fixtures, and tougher stains to leave spaces fresher, shinier, and more hygienic than regular cleaning.

Dry Clean

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Dry Clean is a service that cleans clothes using chemicals instead of water. It targets delicate fabrics and stains, removing dirt and odors, and returns items pressed and ready to wear without soaking in water.

Dust Mites

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Dust Mites is a cleaning service that targets tiny bugs living in household dust. It involves thorough cleaning, vacuuming, and sometimes allergen-safe treatments to reduce mite presence and improve indoor air quality.

Pet Urine & Odor Removal

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Pet Urine & Odor Removal is a cleaning service that eliminates urine stains and smells from carpets, floors, and upholstery using specialized cleaners and minimizing lingering odors and moisture, leaving surfaces fresh and protected.

Pet Urine Removal Treatment

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Pet Urine Removal Treatment is a cleaning service that targets and eliminates urine odors and stains from carpets or floors using specialized enzymes and cleaning techniques, usually involving stain treatment, deep extraction, and protective deodorizing steps.

Regular Cleaning

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Regular Cleaning is a routine home cleaning service that keeps living spaces tidy and sanitary, including dusting, vacuuming, sweeping, mopping floors, cleaning bathrooms and kitchens, and taking out trash on a scheduled basis.

Specialty Stain Removal

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Specialty Stain Removal is a cleaning service that targets tough stains (like ink, wine, or oil) using advanced techniques, specialized cleaners, and careful methods to lift and remove the stain from fabrics or surfaces without damage.

Steam Cleaners

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Steam Cleaners is a service that uses high-temperature steam to sanitize and refresh items such as upholstery, carpets, and clothing. It loosens dirt, kills germs, and leaves fabrics dry and ready to use, with no harsh chemicals.

Steam Cleaning

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Steam Cleaning is a cleaning service that uses high-temperature steam to loosen dirt, kill germs, and refresh surfaces. It involves steam equipment, usually without strong chemicals, suitable for kitchens, bathrooms, upholstery, and floors.

Stone Tile Grout Cleaning

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Stone Tile Grout Cleaning is a service that deep-cleans the grout lines between stone tiles to remove dirt, stains, and grime, using specialized cleaners and brushes. It often includes sealing to protect the grout after cleaning.

Water Damage Restoration

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Water Damage Restoration is a service that cleans up and repairs areas affected by flooding or leaks, removing water, drying surfaces, preventing mold, and restoring floors, walls, and belongings to their pre-incident condition.

Heritage Chem-Dry Reviews

John Luxton
John Luxton
5 ★★★★★
Mark Fulcher has been cleaning rugs and furniture for over 20 years. His work ethic and professionalism are unmatched. We were glad to find he was available last week and he did an amazing job. We would 100% recommend him.
Tushar Ganguly
Tushar Ganguly
1 ★☆☆☆☆
Extremely disappointed and very unprofessional attitude. We had an appoint with Alex of Heritage Chem-Dry for cleaning of two rooms at 2-5 PM on a Friday. We were told over the phone that it's $100.00 for 400 Sq Ft. He texted me day before it was scheduled to mentioning that he has three other jobs, he doesn't know if can do it, why office scheduled etc. Late afternoon, on the day of the Job he texted that one of the job cancelled, he can come at 3 PM. When he showed up, after 3 PM, he looked at one of the room and said it's considered as 2 rooms, it's over 200 Sq ft. We challenged that as it was not (it was 188 Sq ft), I even said 'you can measure it', which he ignored. He said he will charge $129 for that room only, but willing to take off $20 just for that one room. When we said that we were quoted $100 for 400 Sq Ft, he had a bad attitude, saying things like he waited for us till 3pm where as it's the other way around we waited for him. Extremely disappointed with "His" customer service, and not honoring the price we were quoted. He is trying markup the price, blaming folks in the back office, saying they have no business quotting price, he is doing the job so on...
Fred H.
Fred H.
1 ★☆☆☆☆
BEWARE!!! On 30 Nov 2016 the owner, Mark Fulcher, picked up 10 oriental area rugs. He assured us that we would have them back by December 15th. We gave him a check for one-half the estimate, We called December 12th to get a status update and left a message with an answering service. Mark called back and told us he forgot about our rugs. We asked him where they were and he said he "thought they were at his brother's house where they clean rugs." We asked when we would get the rugs back and Mark said he would call us back. That is the last time we heard from him despite leaving several messages at his two answering service phone numbers and sending an email. While trying to find a direct contact for this company, I discovered that they apparently do not have a public place of business and the county licensing offices have several addresses for them. Summary: this company has had my rugs valued at about $2200 plus a $235 deposit since November 30th. They won't respond to phone calls or emails. BEWARE!!!!
Lucy Smith
Lucy Smith
1 ★☆☆☆☆
Wow. I will not be using this company. Just spoke with someone for less than 60 seconds about getting set up with a cleaning and she took such a tone with me over the phone that I hung up while on a hold. She was demeaning and made me feel like my call and the questions I was asking were annoying to her. When customer service is that bad on the scheduling side, it does not bode well for the company or the service itself. I hate that I couldn't get in with Henrico Chem-Dry. I called them first and the woman I spoke with was just as lovely and nice and she could be. She said they were booked up through the end of November but gave me the number for Heritage to try instead. I had no idea that Heritage Chem-Dry even existed because I hadn't seen them pop up anywhere in my searches. Oh well!
Diane Thompson
Diane Thompson
5 ★★★★★
Very professional, my carpet and furniture look new. I will recommend Chem-Dry Heritage to everybody.
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About Heritage Chem-Dry

Heritage Chem-Dry is a trusted Water Damage Restoration Service located at 2369 Staples Mill Rd, Richmond, VA 23230, in the Virginia Endoscopy Group building. Serving the Richmond area, the company brings more than two decades of experience to every project, combining proven cleaning techniques with a commitment to thorough, efficient results. Heritage Chem-Dry emphasizes safety, reliability, and customer satisfaction as core values, aiming to restore homes and businesses after water intrusion, floods, and related moisture challenges. Their water damage restoration process is designed to minimize secondary damage, protect structural components, and promote healthier indoor environments for occupants and visitors alike. The team understands the urgency of water events and works to assess, extract, dry, and remediate impacted spaces with careful attention to detail and professional coordination with property owners.

Beyond water damage restoration, Heritage Chem-Dry offers comprehensive cleaning services for carpets, upholstery, and specialty fabrics. The service portfolio includes Carpet Cleaning Service, Upholstery Cleaning Service, and Water Damage Restoration, reflecting a holistic approach to maintaining indoor cleanliness and comfort. Their methods extend to area rugs, oriental rugs, and stone tile grout cleaning, ensuring that various textures and materials receive appropriate care. The business presents a durable cleaning philosophy that emphasizes deeper cleaning through methods that penetrate fibers and surfaces, reducing soiling buildup and reviving color and texture without compromising fabric integrity. Clients can expect cleaning solutions that are effective yet gentle, designed to resist rapid re-soiling and to support longer intervals between cleanings.

The company also addresses pet and household-related soiling, including Pet Urine & Odor Removal and Pet Urine Removal Treatment, as well as Cat Urine challenges, with specialized techniques intended to neutralize odors and restore freshness. Special attention is given to stain removal, with options described as Specialty Stain Removal for tough spots that require more than routine cleaning. For facilities and larger spaces, Heritage Chem-Dry provides Commercial Services tailored to businesses, offices, and multi-unit properties, ensuring minimal disruption while delivering consistent results. The cleaning process is described as methodical and systematic, combining steam cleaning capabilities, dry clean options, and deeper cleaning to improve indoor air quality and extend the life of carpets, fabrics, and furnishings.

Operating with a focus on transparency and quality, the team uses a range of cleaning solutions appropriate for different materials and settings, from residential to commercial environments. They offer Regular Cleaning cycles to maintain ongoing cleanliness and care, as well as more intensive Cleaning Process iterations for water damage scenarios or heavily soiled fabrics. Equipment such as Steam Cleaners and professional-grade tools enable thorough cleaning while minimizing downtime. In addition to routine maintenance, the service includes Deeper Clean options for deeply embedded soils, Dust Mites mitigation, and reliable Stone Tile Grout Cleaning to refresh hard surface areas. The organization positions itself as a dependable partner for homeowners and business owners alike, ready to address urgent water-related issues and to restore comfort, cleanliness, and peace of mind across properties in the Richmond region.

Customers can rely on Heritage Chem-Dry for consistent, professional communication and a respectful, solutions-focused approach. The company’s location within the Virginia Endoscopy Group helps situate it in a medical-adjacent environment that values cleanliness, precision, and client well-being. With a broad service range that includes Area & Oriental Rugs care in addition to standard carpet and upholstery cleaning, Heritage Chem-Dry strives to deliver a comprehensive service experience that supports the long-term health and appearance of indoor spaces. The team’s ongoing commitment to quality workmanship is reflected in testimonials and continued referrals from satisfied clients, reinforcing the company’s role as a dependable provider of water damage restoration and cleaning services in the Richmond area.

Water Damage Restoration Service

Heritage Chem-Dry in Richmond, VA offers expert water damage restoration to quickly extract moisture, prevent mold growth, and restore your home’s value with fast, reliable service and thorough sanitization for lasting peace of mind.

Upholstery Cleaning Service

Heritage Chem-Dry in Richmond, VA offers professional upholstery cleaning to refresh fabrics, remove stains, and extend the life of your furniture with our low-moisture, quick-drying process for a cleaner, fresher home.

Carpet Cleaning Service

Heritage Chem-Dry in Richmond, VA offers expert carpet cleaning services using effective, eco-friendly solutions to lift stains, remove odors, and refresh carpets, upholstery, and rugs with fast-drying results and lasting results you can trust.

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