Home - Virginia - Norfolk - Peerless Carpet Care and Restoration Service

Peerless Carpet Care and Restoration Service

Peerless Carpet Care and Restoration Service provides expert water damage restoration and comprehensive cleaning solutions in Norfolk, VA, with extensive service offerings.

Water Damage Restoration Service at 3450 E Virginia Beach Blvd in Norfolk, VA 23502

Operational
★★★☆☆
Rating: 3.3 based on 76 reviews
Address: 3450 E Virginia Beach Blvd, Norfolk, VA 23502
Phone: 17574170202
Emails:
Cheryle Matowitz (Owner) - [email protected]
Chris Albee (Operations Manager And Counsel) - [email protected]
Chuck Needham (Director Of Sales And Marketing) - [email protected]
Employees: 10
Hours:
Monday 8:30AM-5PM
Tuesday 8:30AM-5PM
Wednesday 8:30AM-5PM
Thursday 8:30AM-5PM
Friday 8:30AM-5PM
Saturday Closed
Sunday Closed
Get Directions Call Now Book a Service
Peerless Carpet Care and Restoration Service

Peerless Carpet Care and Restoration Service Services

24 Hour Emergency Service

+

24 Hour Emergency Service is around-the-clock help for urgent problems, available anytime. It involves rapid response, on-site or remote support, immediate assessment, and decisive actions to fix issues, restore safety, and prevent further damage.

Air Movers

+

Air Movers is a service that uses fans and equipment to move air in a space, improving ventilation, cooling, or drying. It involves setting up machines, directing air flow, and monitoring results to create a comfortable, safe environment.

Animal Waste Removal

+

Animal Waste Removal is a service that cleans up animal waste from yards or kennels, collecting, disposing of it safely, and sometimes sanitizing the area to reduce odors and bacteria. It helps keep outdoor spaces clean and hygienic.

Applied Microbial Remediation

+

Applied Microbial Remediation is using beneficial microbes to break down pollutants and clean up contaminated soils, water, or air. It involves selecting helpful microbes, applying them to the site, monitoring results, and adjusting plans for safe, effective cleanup.

Applied Structural Drying

+

Applied Structural Drying is a professional approach to drying water-damaged buildings using specialized equipment and methods to safely remove moisture, reduce humidity, and prevent mold, focusing on restoring structural materials and indoor air quality efficiently.

Area rug cleaning

+

Area rug cleaning is a service that thoroughly washes and refreshes rugs, removing dirt, stains, odors, and allergens. It involves vacuuming, washing with appropriate cleaners, stain treatment, drying, and sometimes protection or sanitizing to restore softness and color.

Bio-Hazard Clean up

+

Bio-Hazard Clean Up is a professional service that safely removes and sanitizes hazardous biological materials, such as blood, pathogens, and contaminated waste, using specialized PPE, containment, and approved cleaning protocols to prevent infection and contamination.

Board Up Service

+

Board Up Service quickly covers and stabilizes openings in structure after damage or weather, using plywood or boards to secure doors and windows, prevent further damage, and maintain safety until repairs or boarding replacements can be completed.

Burst Pipes

+

Burst Pipes is a plumbing service that repairs pipes that have burst or cracked, leaks, and related water damage. Technicians diagnose the break, shut off water, replace or patch pipes, and test for leaks to restore safe, functioning plumbing.

Carpet Care Specialist

+

Carpet Care Specialist cleans, treats, and refreshes carpets using professional methods and products to remove stains, odors, and dirt, restore soft texture, and extend carpet life for a healthier home.

Carpet Cleaner

+

A Carpet Cleaner is a service that removes dirt, stains, and odors from carpets using vacuuming, stain treatment, and sometimes cleaning machines to refresh and extend carpet life.

Carpet Cleaning

+

Carpet Cleaning is a service that removes dirt, stains, and odors from carpets using cleaners, vacuums, and sometimes deep steam or gentle scrubbing, refreshing the fabric and extending its life.

Carpet Repair

+

Carpet Repair is fixing damaged carpet, seams, or wear to restore its look and feel. It involves patching holes, re-stretching, re-seaming, stretching edges, and sometimes color-matching or replacing small sections so the floor looks seamless again.

Cleaning And Restoration

+

Cleaning and Restoration is a service that cleans up dirt, stains, and damaged areas in homes or buildings, then repairs and restores them to good condition, including water or fire damage cleanup, deodorizing, and fixing surfaces or materials.

Cleaning Water Damage

+

Cleaning Water Damage is a service that removes water, dries out spaces, and restores belongings after flooding or leaks. It involves assessment, water removal, drying, sanitizing, repairs, and preventing future moisture issues.

Commercial And Residential

+

Commercial and Residential is a service that covers building, renovating, and maintaining business and home spaces, including design, construction, repairs, and property upkeep to meet safety, functionality, and aesthetic goals.

Commercial And Residential Carpet And Upholstery Care

+

Commercial And Residential Carpet And Upholstery Care is a cleaning service that shampoos, extracts, and refreshes carpets and fabric furniture in homes or businesses, removing dirt, stains, and odors to extend life and improve appearance.

Commercial Property

+

Commercial Property is a service that helps you buy, sell, or manage business-focused real estate like offices, retail spaces, or warehouses, including finding properties, evaluating value, negotiating terms, and handling leases and upkeep.

Construction Services

+

Construction Services covers planning, building, and renovating projects, including site prep, framing, electrical, plumbing, and finishing work. It involves coordinating materials, labor, and timelines to create and improve structures for homes, offices, and other facilities.

Construction and Repair

+

Construction and Repair is a service that builds, fixes, and renovates structures, from planning and laying foundations to repairing roofs, walls, pipes, and other components, ensuring safe, functional, and lasting buildings or spaces.

Deep Steam Clean

+

Deep Steam Clean is a home cleaning service that uses high-temperature steam and powerful agitation to loosen dirt, sanitize surfaces, and refresh floors, upholstery, and appliances with minimal chemicals, leaving rooms cleaner and smelling fresh.

Deodorizing Treat

+

Deodorizing Treat is a service that reduces odors in a space or item, using cleaning, refreshing scents, and sometimes odor-neutralizing agents to make the area smell clean and fresh. It involves assessment, treatment, and a pleasant finish.

Detailed Cleaning

+

Detailed Cleaning is a thorough house cleaning service that covers every room, focusing on hard-to-reach areas, deep surfaces, and hidden corners to leave spaces spotless and refreshed.

Disaster Response

+

Disaster Response is a service that helps communities after emergencies by coordinating aid, assessing needs, delivering food and supplies, providing medical care, shelter, and safety info, and organizing volunteers to speed recovery.

Emergency Board Up

+

Emergency Board Up is a quick, on-site service that covers windows and openings with sturdy boards to prevent entry, weather damage, or further harm after a break, storm, or incident. It speeds safety, securing the property until repairs can begin.

Emergency Management

+

Emergency Management is the coordinated effort to prepare for, respond to, and recover from disasters or incidents. It involves planning, risk assessment, training, mobilizing resources, coordinating responders, and communicating with the public to keep people safe.

Emergency Service Available

+

Emergency Service Available means help is ready right away for urgent medical, safety, or crisis needs. It involves fast response, trained personnel, and essential support to stabilize and assist you during emergencies until you are safe or transferred to additional care.

Emergency Water Extraction

+

Emergency Water Extraction is a fast service that removes water from flooded areas, dries surfaces, and prevents further damage using pumps, dehumidifiers, and moisture measurement to restore safety and reduce mold risk.

Enzymatic Treatments

+

Enzymatic Treatments use natural proteins called enzymes to break down materials like proteins, fats, or sugars. It involves applying or delivering these enzymes to target areas to accelerate chemistry and aid cleaning, digestion, or medical therapies in a gentle, specific way.

Fire Damage Repair

+

Fire Damage Repair is a service that safely cleans up and restores spaces damaged by fire. It involves assessing the damage, removing smoke soot and damaged materials, cleaning and deodorizing, repairing structures, and restoring to pre-fire condition.

Fire Damage Restoration

+

Fire Damage Restoration is a service that repair and restore buildings after a fire, cleaning smoke, soot, and water damage, removing debris, securing the structure, and returning rooms to their pre-fire condition through assessment, cleaning, repairs, and recovery steps.

Fire damage cleanup & repair

+

Fire damage cleanup & repair is a service that helps restore homes after a fire. It involves assessing damage, removing smoke and soot, cleaning and deodorizing, securing damaged areas, and repairing structural, electrical, and cosmetic damage to restore safety and livability.

General carpet cleaning

+

General carpet cleaning is a service that removes dirt, stains, and odors from carpets using vacuuming, shampooing or steam cleaning, and light deodorizing to refresh and extend carpet life for homes and offices.

Home Maintenance

+

Home Maintenance is a service that helps keep your house in good condition by performing routine tasks like inspecting, cleaning, and fixing essential systems (plumbing, electrical, HVAC, appliances) to prevent problems and extend their life.

Home Services

+

Home Services is a convenient service that helps you find and book trusted professionals for chores and repairs around your home, such as cleaning, handyman tasks, maintenance, and home improvement projects, all in one place.

Hour Emergency Response

+

Hour Emergency Response is a fast, on-demand service that provides rapid civil or medical assistance during urgent situations, including quick assessment, dispatch of trained responders, and essential care or support until full services are available.

Insurance Claims

+

Insurance Claims is the process of reporting a loss to your insurer, providing details and documents, and seeking payment or repayment for covered damages or expenses under your policy.

Mold Remediation

+

Mold Remediation is the process of removing mold from your home and fixing the moisture that caused it, to improve air quality and prevent health issues. It includes identifying the mold, containing it, cleaning surfaces, and repairing leaks or humidity problems.

Mold inspection

+

Mold inspection is a service that checks a home or building for visible mold, moisture, and potential hidden growth. A technician visually surveys areas, uses simple tools, may take samples, and explains findings and next steps to improve cleanliness and safety.

Odor Control

+

Odor Control is a service that prevents or reduces bad smells by identifying odor sources, using deodorizing treatments, air purification, and regular monitoring to keep indoor air fresh and comfortable.

Odor Control and Removal

+

Odor Control and Removal is a service that identifies and reduces bad smells in spaces using cleaning, deodorizing agents, and technology to neutralize odors at the source, improve air quality, and leave areas smelling fresh.

Odor Decontamination

+

Odor Decontamination is a service that removes and neutralizes unpleasant smells from spaces or items using cleaning, deodorizing agents, and sometimes airing or sanitizing steps to restore freshness and reduce odors.

Packing And Storage

+

Packing And Storage is a service that helps you securely pack your belongings for moving or safekeeping and store them in a clean, safe facility. It involves packing, labeling, loading, transporting to storage, and ongoing, organized shelving or inventory.

Pet Odor Decontamination

+

Pet Odor Decontamination is a cleaning service that removes smells from homes or fabrics caused by pets. It involves odor assessment, cleaning, deodorizing surfaces, sanitizing, and sometimes odor-neutralizing treatments to leave spaces smelling fresh and pet-free.

Pet stain & odor removal

+

Pet stain & odor removal is a service that cleans and neutralizes stains and smells left by pets. It involves inspecting the area, treating with stain removers and odor neutralizers, and ensuring surfaces are sanitized and refreshed for a clean, fresh scent.

Pick Up And Delivery

+

Pick Up And Delivery is a service that collects items from one place and brings them to another, handling pickup, transport, and delivery to the specified address, often with timing options and basic tracking.

Property Damage Restoration

+

Property Damage Restoration is a service that repairs and restores buildings after damage from fire, water, storms, or mold. It involves assessing damage, drying or cleaning, removing debris, and restoring interiors to safe, pre-loss condition.

Property Management

+

Property Management is taking care of rental properties for owners, including finding and screening tenants, collecting rent, handling maintenance and repairs, and keeping records to ensure the property runs smoothly and stays profitable.

Residential And Commercial Properties

+

Residential And Commercial Properties is a service that helps people buy, rent, manage, or sell homes and business buildings, including apartments, houses, offices, and shops, by handling listings, valuations, leasing, maintenance, and related paperwork.

Roof Tarp Service

+

Board Up

Roofing

+

Roofing is the service of installing, repairing, or replacing a building’s roof to keep it watertight and secure. It involves inspecting the roof, choosing materials, sealing joints, and ensuring proper ventilation and durability against weather.

Routine Cleaning

+

Routine Cleaning is a regular, scheduled cleaning service that includes basic dusting, vacuuming, sweeping, mopping floors, cleaning bathrooms and kitchens, and tidying surfaces to keep your space neat and comfortable.

Same Day Service

+

Same Day Service means we complete your requested service or repair on the very day you contact us, often with same-day pickup, dispatch, or on-site work, quick scheduling, clear pricing, and fast results to minimize your wait.

Smoke And Odor Removal

+

Smoke and Odor Removal is a cleaning service that eliminates smoke smells and soot from homes and belongings, using specialized cleaning, deodorizing treatments, air scrubbers, and sometimes odor-blocking sealants to restore freshness after fires, smoking, or smoke damage.

Specialist Stain Removal

+

Specialist Stain Removal is a service that spots and treats tough stains using targeted cleaning methods, compatible products, and careful fabric care to restore items without damage or discoloration.

Specialty Carpet Cleaning

+

Specialty Carpet Cleaning is a service that deep-cleans carpets using advanced methods, tools, and solutions to remove tough stains, odors, and allergens, often focusing on delicate fibers, traffic areas, or specific materials with careful, professional technique.

Spring Cleaning

+

Spring Cleaning is a cleanup service that helps refresh your space by tidying, dusting, organizing, and deep-cleansing rooms, closets, and surfaces, often with decluttering and some light maintenance to make your home feel fresh and orderly.

Storm & Wind Damage Repair

+

Storm & Wind Damage Repair is a service that assesses and fixes damage from storms and high winds, including roof, siding, windows, and structural repairs, debris removal, and ensuring安全 weatherproofing and safety.

Storm Damage Repair

+

Storm Damage Repair is a service that assesses and fixes damage from storms, including roofs, walls, windows, and water intrusion, by inspecting, repairing, replacing damaged parts, and restoring safety and comfort for homes or buildings after a storm.

Storm Damage Restoration

+

Storm Damage Restoration is a service that assesses and fixes damage from storms, including water and wind harm to homes or buildings, then cleans, dries, repairs roofs, walls, windows, and helps with insurance to restore safety and livability.

Storm and Wind Damage Repair

+

Storm and Wind Damage Repair is a service that assesses and fixes damage to homes or buildings after storms or strong winds, including tarping, emergency boards, water mitigation, roof and siding repairs, debris removal, and restoring safety and appearance.

Structure Cleaning

+

Structure Cleaning is a service that clears debris, dust, and waste from buildings or sites, preparing spaces for use or construction. It involves sweeping, washing surfaces, and organizing areas to meet safety and cleanliness standards.

Thermal Imaging

+

Thermal Imaging is a service that uses infrared cameras to detect heat patterns. It helps identify hotspots, cold spots, and temperature differences in objects or spaces, revealing hidden issues like electrical problems, insulation gaps, or overheating components.

Tile & Grout Cleaning

+

Tile & Grout Cleaning revives tiled floors by removing dirt, grime, and stains from tiles and their grout lines using specialized cleaners and equipment, then rinsing and sealing for a fresh, long-lasting shine.

Trauma Cleaning

+

Trauma Cleaning is a professional cleaning service that safely cleans spaces after accidents, deaths, or other traumatic events. It involves removing biohazards, sanitizing surfaces, and restoring the area to a safe, habitable condition with respect and discretion.

Truck Mounted Steam Cleaning

+

Truck Mounted Steam Cleaning is a mobile cleaning service that uses a powerful steam system built into a truck to blast dirt and grime off vehicles, equipment, and spaces. It involves high-temperature steam, pressure, and quick drying for thorough, chemical-free cleaning.

Upholstery Cleaning

+

Upholstery Cleaning is a service that deep-cleans fabric furniture like sofas and chairs, removing dirt, stains, and odors using specialized tools and safe cleaners to refresh and extend the life of the fabric.

Upholstery cleaning

+

Upholstery cleaning is removing dirt, stains, and odors from fabric-covered furniture. It involves vacuuming, treating stains, and deep cleaning with low-moisture or steam methods to refresh sofas, chairs, and cushions without damage.

Urine Decontamination

+

Urine Decontamination is a service that cleans and treats urine-contaminated areas or materials to remove odor, bacteria, and stains, often using disinfectants, odor control, and proper disposal to restore cleanliness and safety.

Vehicle Cleaning

+

Vehicle Cleaning is a service that thoroughly washes and details your car, inside and out, removing dirt, waxes, and grime, and may include vacuuming, window cleaning, tire care, and interior deodorizing to refresh its appearance and condition.

Virginia Class A Contractor

+

Virginia Class A Contractor is a state-level license for construction businesses in Virginia, allowing them to bid on and manage heavy highway, building, and specialized projects. It ensures the company meets experience, financial, and safety requirements.

Water Damage Repair

+

Water Damage Repair is a service that removes standing water, dries and dehumidifies the affected area, cleans and sanitizes, and fixes structural and cosmetic damage to restore a home or building to its pre-damage condition.

Water Damage Restoration

+

Water Damage Restoration is a service that repairs and cleans up after flooding or leaks. It involves assessing damage, removing water, drying and dehumidifying, cleaning and sanitizing, repairing structures, and restoring belongings to prevent mold and further harm.

Water damage-related cleanup & repair

+

Water damage-related cleanup & repair is a service that removes excess water, dries and sanitizes affected areas, and fixes structural damage and damaged materials to restore your home or business after leaks, floods, or spills.

Water damage-related mold removal

+

Water damage-related mold removal is cleaning up mold growth caused by leaks or flooding. It involves inspecting damp areas, containing the work, removing moldy materials, drying and dehumidifying, treating surfaces to prevent regrowth, and restoring the space.

Peerless Carpet Care and Restoration Service Reviews

M Joy
M Joy
2 ★★☆☆☆
We are currently in the process of moving out of Park 216 Apartments in Suffolk, and they require all carpets to be professionally cleaned prior to moving out. We have become friends with some of our neighbors, who have already moved out. They told us that after getting their floors cleaned (by other companies), they still received a bill stating that, according to Peerless, the floors were deemed as "heavily soiled". One of them including vinyl floors! After scrolling down and reading some older reviews, this looks to be an ongoing pattern. But in an attempt to avoid this situation happening to us, I personally ask the Leasing Manager what company comes in to inspect the carpets after they are professionally cleaned, because if I just have them do it- they can't possibly try and say they were still heavily soiled, right? The company was Peerless. Ok cool. I visit their website and submit an inquiry. I've sent in maybe 2 or 3, about a couple days to a week apart (all during business hours, just like they ask for on the form). I never had the time to call due to work, so I figured I could submit a quick inquiry on their website and wait for them to just call me. Anyways, I have never gotten a response- and I have an odd feeling it's because they recognize our address to be within the apartment complex they do business with. This company, along with our apartment complex, just seems shady & greedy; trying to make money by claiming carpets to be "heavily soiled" after they are professionally cleaned. Leasing Office says "well you know, some companies don't do that good of a job". Lol ok, I guess every other carpet cleaning company just sucks at their jobs. While yes, it does feel unfair of me to be writing this review without actually using their services. And trust me, I DO want to give Peerless the benefit of the doubt and still book, but after reading other people's reviews and me not getting a response, I don't think I'll reach out to them. Such a shame for being 40 years in the business. To anyone who has been recommended to this company by another business, or if you're considering them yourself: I'd like to advise you to just be careful. Although they have a couple good reviews, the amount of negative ones kind of speak for themselves. These people don't really seem to care about you, just your money. Maybe that's how they're funding their new location coming to VA Beach lol.
Ms. B1
Ms. B1
1 ★☆☆☆☆
We had 3 rooms carpet clean. Can not tell if they are clean because the carpet is still soaking wet. The technician came around noon, 7:30pm carpets still WET. 6am, carpet still WET. Had to turn the heat on to help dry it out, hopefully no mold will develop due to WET carpet. Also, their practice is terrible. You have to pay first before the technician start and you do not get a receipt until technician return to the facility and hand in money, checks. Bad business. I wish I can give NO STAR, because that's what they deserve! I told my husband to call Stanley Steamer or someone else.
Chanté Ndango
Chanté Ndango
1 ★☆☆☆☆
These people are either scammers or inefficient! They gave an estimate to Boulevard at 3200 for carpet cleaning that said my carpet needed to be replaced. The carpet was installed a little over a year ago and I covered the carpet with an area rug to protect it. The doorways did have normal traffic. We don't have guests over regularly and no shoes are allowed on the carpet at all. The dirt there is completely cleanable so why would they suggest a replacement. I will guess that they did not indeed replace the carpet but put that so these people can charge me something upon move out. Most places I live I get a refund of my deposit because I take care of the apartment. To say I left a carpet in a condition that would warrant a replacement is preposterous! attached are photos of the carpet they claim they couldn't clean.
Alex Skinner
Alex Skinner
1 ★☆☆☆☆
I recently moved out of an apartment complex which Peerless is the contracted carpet vendor for. Following moveouts, Peerless inspects the carpets inside the units; On my inspection, they cited "heavy soil/staining" but only provided ONE photo showing any soiling. The photo was of ONE 6-12" stain on the UNDERSIDE of the carpet (only visible when the carpet is pulled up). They also cited pet soiling despite there never being a pet in the unit with me, and wrinkling of the carpet in the living room. While the wrinkling was a true statement, anyone that knows anything about carpet knows that this is remedied by re-stretching the carpet and was likely caused by improper installation or cheap materials in the first place. Reading through their reviews, it seems this is common practice for them to be both the inspectors and vendors for carpet at various apartment complexes - a complete conflict of interest. In my opinion, they clearly provide poor quality inspections, they unnecessarily and prematurely recommend for apartments to replace their carpets (likely to boost their bottom line), all of which scams the tenants out of money.
Hanzer
Hanzer
1 ★☆☆☆☆
At the time of this posting, one of your company vehicles was being operated in a manner that displayed a serious lack of professionalism, courtesy, and regard for others on the road. This behavior is unacceptable, especially from someone representing your organization in a marked vehicle. The conduct I observed reflects directly on your company’s reputation and raises concerns about the standards to which your employees are held. I strongly urge management to investigate this incident and take the necessary corrective action to ensure this type of unprofessional behavior is not repeated. Accountability and proper conduct are critical when your employees represent your brand publicly.
Dalton Corner
Dalton Corner
1 ★☆☆☆☆
Do not use them, and if your insurance company recommends them tell them no! How you going to charge for putting in flooring for the whole bathroom! You didn't move or put flooring under the tub. They will try and add extra charges that make no sense. Also their manager jon vogel will argue with you like a toddler. I have had better conversations with a screaming toddler than this man child. Save time, money, and head ache and go some where else.
Theodor Ehrenberg
Theodor Ehrenberg
1 ★☆☆☆☆
These guys came out brought by my insurance company... I see why they have to get their business that way. Removed mold and remodeled bathroom. Well, apparently they didn't used a plumber to re-install my shower since there was no sealant (Plumbers putty or silicone) around the shower drain flange. I was told by a REAL plumber that a first year apprentice shouldn't make that mistake. Anyway fast forward I've called a few times with no response. I've attached pics so you could see the epic fail. DON'T USE THESE GUYS. Atlantic or United would be better choices. Don't let your insurance company bring them. Hire your own. Someone who doesn't need to give kickbacks to earn business
Catriba Ladson
Catriba Ladson
5 ★★★★★
So impressed with this company. I am on the third floor in an apartment building with only steps. I could not find anyone to help me clean my carpets. Not only did Peerless schedule me same week ( my request) but their customers service and professionalism was amazing. From placing my call and speaking with a lovely representative to welcoming Calvin to my home, on time. Services were performed and I am beyond satisfied and appreciative. Don’t hesitate to book with Peerless, and ask for Calvin.
Donald G. Freeman
Donald G. Freeman
5 ★★★★★
I had a flood in my apartment due to a burst washer hose. Tavis from Peerless showed up Saturday evening and removed the damaged padding, sucked up all the water from the carpet and carefully installed blowers under the carpet to dry the area, half of my living room. He also set up a dehumidifier to extract water from the air. The equipment was left until everything was thoroughly dry and then he returned, replaced the damaged underpadding with new, re-tacked the carpet, and cleaned up. It looks as good as new. I would recommend Peerless for anybody with this kind of problem!
Joseph Atkinson
Joseph Atkinson
1 ★☆☆☆☆
In late 2022, following a partial ceiling collapse in our house, Peerless was one of the cleanup/restoration companies suggested to us by our homeowners insurance. Initially, they were highly responsive and helpful. The remediation crew that came to our house was uniformly pleasant and appeared to be doing everything correctly and thoroughly. Following the cleanup, though, our interactions with the company quickly soured. The list of damaged/lost items Peerless catalogued and passed on to our insurance company was notably inaccurate and incomplete. Items we saw them carry out of our home and photograph weren't included. Over the ensuing weeks, when we began asking questions of Peerless, they were frequently unresponsive, and when we did manage to talk to people, they were dismissive and even outright rude, denying that they'd done anything wrong. To add insult to injury, after making one easily overlooked effort to collect payment from us via an email that went to my wife with no obvious company identifiers in the "from" or "subject" lines (just a person's name and a subject of "invoice"), Peerless resorted to the threat of a lien on our home. We never had any intention of not paying — just overlooked a single email that, for all intents and purposes, looked like spam. They never gave us a courtesy call or mailed us an invoice or sent a follow-up email. In fact, I had wondered aloud to my wife why we hadn't yet received a bill at all. We figured they were just being slow to collect payment. Then, out of the blue, we got a threatening voicemail that gave us 24 hours to make full payment — or else. Given the fact that we had been asking questions of Peerless about their failure to account for a number of the items they removed from our home, it came across like bullying or retaliation — just a way to nip things in the bud. Despite the absolutely toxic situation, we immediately paid in full with the money we had set aside for that specific purpose. Eventually, after several months, thanks to my wife's sheer persistence and thorough cataloguing of lost items, we were able to reach a fairly reasonable claim with our insurance company. Had we relied on Peerless alone to be thorough and transparent, we would've lost a lot. Our dealings with Peerless may have been unique to us, but I cannot in good conscience recommend their remediation services to anyone. Period. You'd do well to shop around.
Read more

About Peerless Carpet Care and Restoration Service

Peerless Carpet Care and Restoration Service is a trusted Water Damage Restoration Service located at 3450 E Virginia Beach Blvd, Norfolk, VA 23502. Serving both residential and commercial properties, the company is known for its comprehensive approach to cleaning, restoration, and recovery from water-related incidents. The team emphasizes timely response and professional workmanship, aiming to minimize damage and restore spaces to their pre-loss condition. With a wide range of services that blend carpet care, structural drying, and restoration, Peerless positions itself as a dependable partner during emergencies and routine maintenance alike.

In addition to water damage response, Peerless offers a robust portfolio of carpet care and cleaning services designed to address everyday wear, spots, and odors. From Deep Steam Clean and Routine Cleaning to Specialty Carpet Cleaning and Upholstery Cleaning, the company provides thorough treatments that improve indoor air quality and extend the life of flooring and fabrics. The inclusion of Area Rug Cleaning and Pick Up And Delivery demonstrates a commitment to convenience for both homeowners and property managers. The service lineup also covers odor control, deodorizing treatments, and pet odor removal, helping clients restore freshness after spills, pets, or smoke exposure.

Peerless understands the complexities of fire and storm events and provides Fire Damage Restoration Service and Storm Damage Restoration as part of its disaster response capabilities. The team coordinates with insurance claims professionals to facilitate smooth documentation and coverage discussions. Emergency Service Available and Hour Emergency Response reflect the company’s priority on rapid arrival and decisive action when damage threatens property and safety. Services such as Board Up Service and Emergency Board Up help secure sites, while Enzymatic Treatments, Applied Microbial Remediation, and Mold Remediation address hazardous conditions with careful, standards-compliant procedures.

The company’s offerings extend into broader restoration and construction spaces, including Construction Services, Construction and Repair, and Roofing-related support, to ensure that projects progress from mitigation through to rebuild. With a focus on both Residential and Commercial Properties, Peerless supports property management needs, including Packing And Storage, Pick Up And Delivery, and seamless coordination with Insurance Claims. The result is a comprehensive solution for water, fire, and storm events, as well as ongoing cleaning and maintenance to protect investments and maintain healthy living and working environments.

Carpet Cleaning Service

Peerless Carpet Care and Restoration Service offers professional carpet cleaning in Norfolk, VA, using advanced equipment and eco-friendly solutions to remove stains, odors, and dirt, restoring softness and brightness with quick-drying results.

Fire Damage Restoration Service

Peerless Carpet Care and Restoration Service offers expert Fire Damage Restoration in Norfolk, VA, quickly mitigating smoke, soot, and damaged materials with thorough cleanup, deodorization, and restoration to bring your home back to safe, comfortable living condition.

Water Damage Restoration Service

Peerless Carpet Care and Restoration Service provides expert water damage restoration in Norfolk, VA, using advanced drying, extraction, and odor control to quickly restore homes and protect belongings after floods, leaks, or storm damage.

Water Damage Restoration Services Near You

1-800-Packouts of Southeastern Virginia
★★★★★ 5.0 (296 reviews)
3501 E Princess Anne Rd Suite A, Norfolk, VA 23502
Pro Clean Cleaning & Restoration
★★★★☆ 4.4 (22 reviews)
1333 Azalea Garden Rd B, Norfolk, VA 23502
BAY Crawl Space & Foundation Repair
★★★★★ 4.9 (2584 reviews)
1179 Lance Rd, Norfolk, VA 23502
TidyMAX
★★★★★ 4.7 (23 reviews)
966 Norfolk Square, Norfolk, VA 23502