Advanced Restoration Services, Inc.

Advanced Restoration Services, Inc. Reviews

Canon Hughes

1 ★☆☆☆☆

This is the most unprofessional company I have ever had to deal with. The owner personally told me he would not stand by his contract warranty and I would have to find the time and money to hire a lawyer to take him to court when his company installed a bathroom vent with ducktape and caused a water leak on a job that started in Aug. and was scheduled to be finished 1st of Oct but was finished in Jan the list goes on and on. I would never use them to clean my gutters much less anything else. Please before you decide to use them. Reach out to me I will forward all the emails text messages and pictures also check with Hampton codes and compliances where there is a complaint filed also. So you can make a wise decision.

Benjamin Grant

5 ★★★★★

Josh and his crew came to my house and essentially rebuilt two ceilings that were caving in from water damage as well as replaced the damaged/destroyed insulation all while i was overseas. With people staying in my home while was away, josh was expeditious in time of repair. I honestly couldn’t believe how quickly they got everything fixed and looking brand new! Josh was referred to me by a friend and I will gladly refer him to you!

Annah Hall

1 ★☆☆☆☆

Still not payment and it's been 9months. 'More promises and excuses. The owner Steve Cousins said we could count on our over $6000 we are owed by the 29th of November. And here we are December 7th with not phone number that's working and more sent to voicemail calls. And when my husband finally got ahold of Steve- it was more excuses. We could really use that money to help pay for Christmas. Not that by this time we made anything from this job. But it would help pay our bills for our little family. What a crook!

Jane Smith

5 ★★★★★

Nothing is worse than waking up from a storm to hear water running through your walls and having no idea where the leak is coming from. After a call to Advanced, they sent their team out within an hour with a thermal imaging camera and found that the leak was actually only in a small area. They worked with my insurance company and fixed the problem the same day!

Beerice

5 ★★★★★

This was the best company that I could have used. The people were very nice and knowledgeable in doing their job.The very best at water damage repair. I will use them again if the need ever comes up. Will recommend to all my friends.

Brent Wages

5 ★★★★★

We had a awesome experience with this company. The people were very caring and did very nice work. They were caring and made sure not to make a mess. They cleaned up as they worked. I will definitely use them again.

Kris Hall

1 ★☆☆☆☆

Im a Contractor still waiting on payment since 3/1/16. Beware!

Michelle Francisco

1 ★☆☆☆☆

So rude! I just called this company to get some work done on my basement and the woman was extremely rude and hung up on me.

About Advanced Restoration Services, Inc.

Advanced Restoration Services, Inc. is a trusted Water Damage Restoration Service located at 711 Gum Rock Ct, Newport News, VA 23606. Serving residential and commercial clients, the company specializes in rapid response and comprehensive remediation for water, fire, and related storm damage. Their team offers coordinated restoration that blends industry-leading techniques with careful attention to property care, ensuring that structures are stabilized, dried, and restored to pre-loss conditions whenever possible. With a focus on minimizing disruption and downtime, Advanced Restoration Services, Inc. emphasizes professional assessment, transparent communication, and meticulous documentation throughout every project.

The service portfolio includes Water Damage Restoration Service, Fire Damage Restoration Service, Roofing Contractor, and General Contractor capabilities, allowing the company to manage multi-faceted losses efficiently. In water damage scenarios, technicians perform moisture mapping, extraction, structure drying, mold prevention, and thorough sanitation, often working directly with insurance providers to streamline claims. For fire damage, the staff coordinates debris removal, odor control, material cleaning, and reconstruction planning, striving to restore both safety and livability. When roofing concerns arise as part of a loss or routine improvement, the Roofing Contractor expertise addresses leaks, shingle replacement, and weatherproofing with attention to duration and durability. As a General Contractor, Advanced Restoration Services, Inc. can oversee interior and exterior remodeling, structural repairs, and finished carpentry, ensuring a cohesive rebuild from assessment through completion.

Customer-centered service is a core value, with a commitment to meeting deadlines, providing detailed estimates, and maintaining open lines of communication. The company prioritizes professional conduct, quality workmanship, and adherence to applicable codes and standards. In addition to technical proficiency, the team emphasizes safety, thorough cleanup, and careful protection of contents and surrounding areas during all restoration activities. By combining rapid emergency response with long-term project management, Advanced Restoration Services, Inc. aims to restore comfort and peace of mind for clients whose properties have experienced water intrusion, fire damage, or associated structural concerns.

The organization emphasizes accountability and craftsmanship in every engagement, recognizing the importance of reliable service for homeowners, property managers, and business owners alike. Clients can expect a coordinated approach that leverages expertise across water, fire, roofing, and general contracting disciplines, with an emphasis on minimizing disruption while delivering durable, high-quality results. Through comprehensive assessment, respectful client communication, and a focus on restoration excellence, Advanced Restoration Services, Inc. positions itself as a dependable partner in the Newport News community for incidents involving water and fire damage, as well as related construction needs.

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