PuroClean of Reston

PuroClean of Reston Services

PuroClean of Reston Reviews

James Berry

1 ★☆☆☆☆

The team at PuroClean was kind, professional, and took great care in addressing the water damage in my home. Their attention to detail during the repair process was much appreciated. However, my water damage originated from the dishwasher, and they sealed it with water and several dishes inside for weeks. Now, both the dishwasher and dishes are filled with mold, which could have been easily prevented. Additionally, the pricing was far too high, and there was no clear breakdown of the costs. It feels like there might be some collusion with the home insurance company, as the transparency in pricing was lacking. While the team was courteous, the overall experience left a lot to be desired. I would not recommend them. Scam!!

Joyce

5 ★★★★★

PuroClean was recommended to me by my plumber. They were able to send a team out the same day that I called to inspect my home. Jay and Shawn were very professional and explained everything they were doing to determine the approach to take. They answered all of my questions. They gave me an honest assessment of my situation and they did not oversell their services. They were courteous and personable. I would recommend them.

Folayemi Agbede

5 ★★★★★

The PuroClean team was excellent. Everyone was thorough, responsive, and amiable. I appreciated their professionalism in the process. Everyone I interacted with was thoughtful about their role in the project’s management. I recommend them if you’re already dealing with the stress of mold. Working with them will likely be the easiest, most relieving part of the process.

Steve Jurich

5 ★★★★★

PuroClean of Reston assisted us with a water leak that started in our kitchen and damaged a part of our hardwood floors in the kitchen, as well as a part of our ceiling underneath the kitchen area. They were timely, thorough and knowledgeable in their evaluation and service. The quality of the work was excellent. They were very flexible to work around our schedule (which was exceptionally important, as my wife and I work out of the basement on certain days)--and all the PuroClean of Reston Team members that we engaged with (at out house and via the phone) were exceptionally friendly, respectful and, again, professional! The costs for the services were very reasonable and I would highly recommend PuroClean of Reston to anyone who has any type of water or mold damage.

Diana T

5 ★★★★★

If y'all ever need mold, water, and/or biohazard mitigation services, please contact PuroClean of Reston! I highly recommend Joe and his team. They are extremely knowledgeable, friendly, and efficient. Joe went above and beyond helping my father install the dehumidifier that I had bought him and even made an extra trip to help my father troubleshoot it; by this time, they were already finished with the work that they were contracted to do. That, ladies and gentlemen, is top notch customer service! My father, who is generally very critical, gave his stamp of approval!

waranoej

5 ★★★★★

It's increasingly rare to find folks who sincerely care about their craft and service in most industries today. Jason and his crew at PuroClean are exactly those unicorns. They went above and beyond actually identifying the source of my water damage/leak in addition to their mitigation efforts in multiple rooms. Despite my insurance preemptively assuming it was singularly another exterior issue in order to reduce their payout, Jason and co. discovered areas insurance completely overlooked and captured exactly what I needed to solve the problem and not prolong or mask it. He even brought in his second phase build company managers to get ahead on the work, which I greatly appreciated. Prior to scheduling the job, Whitney at PuroClean is also excellent to work with. Even with a completely unclear process and lack of communication by the insurance/adjuster, she managed to help talk through the issues and keep a pulse on doing what was right. These guys come in and get after it the right way while cleaning up behind. Side bonus note, I was home each day they worked but would have been completely comfortable in hindsight leaving them alone in my house. Bravo.

philip garrett

5 ★★★★★

Hector came and gave me a inspection, followed by a brief discussion of what his company offered, time involved and when they were available. He was extremely professional and personable. I got my estimate a day or so later. I had no idea what to expect...but when I called with the estimate, I was besides myself...with happiness!! It was a great quote for the job. The job was to clean up 6 months worth of sewage in my crawlspace from a lousy plumbing job. It was a horrific mess and I was stunned by the amount of mess there was and thought I might not be able live in or ever sell my home. The crew came when I was on vacation. They came on time (love my cameras) and spent about 5 hours, working (not standing around) in the crawlspace. I got pictures and and explanation of the process and what was done to sanitize the entire affected area. I was so grateful to them and remain so. I would highly recommend PuroClean and would use them over anyone. They made a customer for life by being so professional and doing such a thorough job making my house good again. Phil Garrett Lorton, VA Date of Service January 2022.

Shane Loughnane

5 ★★★★★

Will almost make you happy you had a water leak (not quite). But these guys really did everything they could to make a bad situation better. Genuinely seem to care about their clients - friendly, empathetic, and reliable. The work was also done professionally and efficiently and the team worked flexibly with my schedule. Highly recommend.

tarafrey

5 ★★★★★

I cannot speak highly enough of these guys!! We found ourselves with a flooded basement from a burst sewage pipe on a Saturday morning. Contacted PuroClean and Eammon and his crew came right over and took charge to mitigate the water damage, protect our belongings, and clean up the biohazardous waste throughout the weekend. I was devastated but from the get go they were reassuring, comforting in their professionalism and knowledge and incredibly hardworking- they did not leave until the space was safe and under control. I would sincerely recommend them to anyone who needs help, they went above and beyond!! We are so grateful to Eamonn, Hector, Joe and the entire Puroclean team!

Paul Krohn

5 ★★★★★

Jay, Tim and Daniel were amazing. They were professional, caring, efficient and delightful to work with. I will definitely use them for all my clients wo need any form of mold remediation.

About PuroClean of Reston

PuroClean of Reston is a comprehensive water damage restoration service located at 271 Sunset Park Dr, Herndon, VA 20170. Serving Reston and the surrounding areas, the company specializes in a wide range of recovery services designed to help homes and businesses recover quickly from water, fire, and biohazard incidents. Their offerings cover initial assessment, containment, and thorough restoration, returning spaces to pre-incident condition with a focus on safety and efficiency. The team emphasizes trained technicians who understand the urgency of water intrusion, smoke and fire damage, and the need for prompt, clear communication throughout the remediation process. This has positioned PuroClean of Reston as a trusted partner for homeowners and commercial clients facing disruptive damage events. In addition to standard restoration work, the service portfolio includes biohazard cleanup, mold removal and remediation, mold inspection, and specialized projects that require careful handling and strict adherence to health and safety guidelines. They also provide practical restoration options for flooring, remodeling, and other structural elements that may be affected by damage. The company’s approach aims to minimize downtime for clients by coordinating scheduling, coordinating with insurance where appropriate, and delivering transparent, professional service from start to finish. PuroClean of Reston also highlights a commitment to education and preparedness, helping customers understand the restoration process and the considerations involved in mitigating damage, managing moisture, and preventing future occurrences. Their service area encompasses Reston, VA, Herndon, VA, and nearby communities, offering responsive emergency response and comprehensive post-damage solutions to restore safety, comfort, and property value. The team’s capabilities extend to fire damage restoration, water damage restoration, flood restoration, and related services that address both immediate hazards and long-term structural recovery. Prospective clients can expect courteous service, careful on-site evaluation, and a structured plan that outlines the steps, timelines, and care taken to restore homes and businesses to their original condition. As restoration professionals, they emphasize safety, quality workmanship, and a customer-focused experience designed to reduce stress during challenging times. Their portfolio of services reflects an integrated approach to damage recovery, ensuring that moisture, mold, and debris are managed effectively while keeping occupants informed about progress and next steps. PuroClean of Reston positions itself as a reliable, knowledgeable partner for residents dealing with water intrusion, fire and smoke damage, and biohazard scenarios, with a track record of thorough mitigation and thoughtful remediation.

Water Damage Restoration Services Near You