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Lone Star Carpet Care and Restoration

Lone Star Carpet Care and Restoration provides expert water damage restoration services in San Antonio, TX, including comprehensive 24/7 offerings at 1415 Loma Alto Rd. Trustworthy restoration specialists.

Water Damage Restoration Service at 1415 Loma Alto Rd in San Antonio, TX 78232

Operational
★★★★★
Rating: 4.8 based on 177 reviews
Address: 1415 Loma Alto Rd, San Antonio, TX 78232
Phone: 12106099061
Employees: 10
Hours:
Monday 7AM-8PM
Tuesday 7AM-8PM
Wednesday 7AM-8PM
Thursday 7AM-8PM
Friday 7AM-8PM
Saturday 7AM-3PM
Sunday 7AM-3PM
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Lone Star Carpet Care and Restoration

Lone Star Carpet Care and Restoration Services

Air Ducts

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Air Ducts cleans and maintains the network of ducts that circulate air in homes or buildings, removing dust, mold, and debris, checking for leaks, improving airflow, and ensuring efficient, healthier indoor air through professional cleaning and inspection.

Area rug cleaning

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Area rug cleaning is the process of removing dirt, stains, and odors from carpets sized to fit rooms, using vacuuming,洗 cleaning solutions, and sometimes water extraction to refresh fibers and restore color and softness.

Caring For Your Carpets

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Caring For Your Carpets is a service that cleans and refreshes carpets to remove dirt, stains, and odors, using methods like vacuuming, stain treatment, and sometimes deep cleaning to revive color and softness while protecting fibers.

Carpet cleaning

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Carpet cleaning is a service that removes dirt, stains, and odors from rugs and carpeted floors using vacuuming, hot water extraction or steam cleaning, and gentle cleaners to refresh fabrics and extend their life.

Carpet steam cleaning

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Carpet steam cleaning is a cleaning service that uses hot water and detergents sprayed into the carpet, then extracted with a machine to lift dirt, stains, and odors, leaving the area refreshed and dry to walk on shortly after.

Commercial Office

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Commercial Office is a service that provides professional workspace solutions for businesses, including office space, meeting rooms, reception and administrative support, and flexible leasing options to equip teams for daily operations and growth.

Drain Cleaners

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Drain Cleaners unblock and clear clogged sinks, drains, and pipes using tools or chemicals; they inspect, diagnose the cause of the blockage, and perform cleaning or replacement to restore normal flow.

Emergency Water Restoration Services

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Emergency Water Restoration Services quickly responds to floods or leaks to remove water, dry and sanitize affected areas, prevent mold, and restore homes or businesses to normal as safely and fast as possible.

Flood Damaged

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Flood Damaged is a service that assesses and repairs homes or buildings flooded by water. It includes water extraction, drying, cleanup, mold prevention, and restoration of damaged floors, walls, and belongings to restore safety and usability.

Flooring

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Flooring is a service that installs or repairs the surfaces on floors, such as wood, tile, laminate, or carpet. It involves removing old material, prepping the subfloor, measuring and fitting new flooring, and finishing with trims or sealants to create a durable, attractive floor.

General carpet cleaning

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General carpet cleaning is a service that cleans and refreshes carpets to remove dirt, stains, and odors using vacuuming, shampooing or steam cleaning, often followed by drying and deodorizing to restore a fresh, clean look.

Hour Emergency Water Extraction

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Hour Emergency Water Extraction is a rapid service that removes excess water from flooded or water-damaged spaces, using pumps, vacuums, and moisture checks to prevent further damage and start drying and cleanup quickly.

Industrial Cleaner

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Industrial Cleaner is a service that removes dirt, grime, and residues from factories, machines, and facilities using specialized cleaners, equipment, and safety practices to keep equipment running smoothly and workplaces safe.

Mattress cleaning

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Mattress cleaning is a service that removes dirt, stains, odors, and allergens from mattresses using vacuuming, stain treatment, and sometimes steam cleaning or sanitizing to refresh and extend the mattress’s life.

Mounted Hot Water Extraction

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Mounted Hot Water Extraction is a carpet cleaning method that uses a machine to heat water and soap, inject it into the carpet, and then suction it back out to remove dirt and stains in one pass.

Oriental Rug Cleaning

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Oriental Rug Cleaning is a service that gently washes and refreshes handmade rugs from Asia, using careful brushing, vacuuming, and specialized cleaning to remove dirt, stains, and odors without damaging delicate fibers or dyes.

Pet stain & odor removal

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Pet stain & odor removal is a cleaning service that eliminates pet messes, stains, and lingering smells from carpets, upholstery, and floors using enzyme cleaners, deodorizing treatments, and deodorization steps to restore freshness and appearance.

Removes Allergens

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Removes Allergens is a service that identifies and removes common allergy triggers from food or products, using careful testing and processing to reduce or eliminate ingredients like nuts, dairy, gluten, or pollen so they’re safer for allergic individuals.

Same Day Appointments

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Same Day Appointments is a service that lets you book a medical or consulting appointment for today or the same day you contact us, usually with quick availability, short wait times, and slots reserved to fit urgent or immediate needs.

Scotchgard Protection

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Scotchgard Protection is a stain- and water-repellent coating applied to fabrics or carpets to help keep them clean. It creates a protective barrier that helps liquids bead up and resist soak-through, making spills easier to wipe away.

Tile And Grout Cleaning

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Tile and grout cleaning is a service that washes and scrubs tiled surfaces and their grout lines to remove dirt, stains, and mildew, restoring shine and making floors and walls look clean. It often uses specialized machines and safe cleaners.

Tile Floor

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Tile Floor is a service that installs or renovates tiled floors, covering surface preparation, laying ceramic or porcelain tiles, grouting, and sealing to create a durable, easy-to-clean floor for kitchens, bathrooms, or living spaces.

Upholstery cleaning

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Upholstery cleaning is a service that refreshes and cleans fabric on furniture like sofas and chairs. It removes dirt, stains, and odors using vacuums, gentle cleaners, and sometimes steam or water cleaning, preserving fabric and extending life.

Urine Treatment

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Urine Treatment is a service that cleans and processes urine to remove waste and pathogens, making it safer for disposal or reuse. It involves filtration, chemical treatment or sterilization, and sometimes monitoring to ensure quality and safety.

Lone Star Carpet Care and Restoration Reviews

Rosie Carter
Rosie Carter
5 ★★★★★
I have a great experience with Lone Star Carpet Care. My technician was Chris; he was really professional and informative. He recommended the best treatment for our carpet. Overall he did an AMAZING job on our carpet. I highly recommend Lone Star Lone Star Carpet Care and Chris. I’ll be definitely using them in the future.
Chris Gutierrez
Chris Gutierrez
5 ★★★★★
I was very impressed with the carpets after they were finished. I was more impressed with the customer service from the owner and the tech (Albert). Albert was very professional and honest. He was straight forward and very informative and not salesman. He also seemed very happy to be working for his company. You don't get customer service like this anymore.
Joel Alaniz
Joel Alaniz
1 ★☆☆☆☆
They are NOT PROFESSIONAL at all when you complain. The manager (or possibly the owner) threatened us multiple times that he would contact our landlord/ housing management about some made up stuff to get try and get us into trouble as retaliation for putting a negative review. As a LOCAL GUIDE, please be aware that there are numerous reviewers that seemed to have received services from this company that only have ONE REVIEW with an often FIVE STAR RATING. I just wanted to bring that to your attention! Here is my honest experience. A while back, I had my carpets cleaned by Lone Star Carpet Clean. The entire second story portion of the house and stairway was treated. The agreed price was reasonable and they were flexible in changing the appointment time. All was swell, until the technician showed up. In general, I felt the technician "D. A. " sent by "P. W.," took an lackluster approach at cleaning the rental's carpets, by finishing the entire 700sq feet and stairway in less than 15 minutes. In that time, "D. A." showed up without the quoted price in hand, left water all over the bottom floor tile, and there were multiple stains left in the carpet, of which I removed later with costly cleaning supplies. The carpets seemed a little brighter, but the stains remained untouched. The chemical sprayed was very aromatic and stayed that way for about 16 hours after the initial spray. For a company with a 'star rating' as high as some of the best companies in San Antonio, Texas, I was very disappointed and felt like the work was unacceptable. I have had carpets treated and cleaned before on multiple occasions by others, so when "D. A." finished a 45 minute (plus) job in about 15 minutes, I was not surprised to see multiple minor problem areas that could have been easily cleaned with more attention to detail. I refuse to get anymore services done by this company and do not want to hear from them at all (please stop calling and texting me - as they have done repeatedly). I hope they clean up their practices and learn to strive for excellence. I added a few pictures of my carpets after being treated to show how the stains were left, as well as a copy of my receipt. !-!-!-!-!-!-!-!-! UPDATE, PLEASE CONTINUE READING! As of 28th of May, 2018, at about 10:50am I recieved a multitude of text messages from P.W. that was not called for and VERY UNPROFESSIONAL! Mr. P.W. is unbelievably rude and I really hope a large grouple of people see this review. AGAIN: PLEASE DO NOT CONTACT ME ANY FURTHER MR. P.W. OR ANYONE FROM LONE STAR CARPET CLEAN. HARASSMENT IS NOT PROFESSIONAL AND IS UNLAWFUL!
R S
R S
5 ★★★★★
We had three areas of carpeting stretched back into place by Sylvester today. He did a excellent job. We're planning to use their cleaning services.
Angelica
Angelica
3 ★★★☆☆
This review is a few weeks late as I was moving. I used this company for carpet cleaning and carpet patching. They did a great job with scheduling and with patching, but my issue is with the carpet cleaning and customer service (or lack thereof). Once completed, the carpet basically looked the same as it did before but I believe in paying for work performed. Once he was done, he gave me the total and I paid, but I wish I would have inquired about the price before he left. When requesting a quote, I requested to only have the living room, halls, and master bedroom cleaned; 2 rooms were minimally used and the other room had brand new carpet and was unused. After looking at the carpet more, I decided to email them to ask for an itemized invoice. I received a very basic email back with a basic price breakdown, and that's when I realized he cleaned every room in the house, which again, is not what I asked for. This is partially my fault for not verifying when he arrived so I can accept accountability for that. I was busy moving and clearing my house out so I trusted that he was doing what I asked. I then emailed them back letting them know that I only asked for specific areas to be cleaned, and recommended that in the future they should verify what needs to be done before starting. I received no response back and no apology. I felt like this was very unprofessional and not a way to treat customers, on top of the carpet looking the same, and as a result, I can't recommend them. It's unfortunate too because I had a friend who needed their carpet cleaned for a move and they asked who I used and I was unable to recommend them. It felt like they got their money and that's all they cared about. I would have rated them higher if they had simply acknowledged their mistake and apologized.
Celia Valles
Celia Valles
3 ★★★☆☆
I got my carpet cleaned on 1/4/24. First, scheduling happened really quickly and the cleaning of two rooms’ carpets was done in 20 minutes. The team let me know that it would take roughly 8 hours for the carpets to dry, it took closer to 24 hrs. One room got a pet treatment and while the cleaning made a dent, I still noticed a pet urine smell. I reached out to the company through there website within a week, no one ever got back to me. I also noticed that while the carpets felt cleaner/fluffier/softer once dry, they got dirtier much faster and almost stiff. Prior to getting the carpet cleaned (we’ve had the carpet for 2 years, never gotten them professionally cleaned but vacuumed regularly), we could easily get the carpet fluffy, soft, and visibly clean with a thorough vacuum. Since getting cleaned, the carpet is much less soft and there are some flattened areas that still won’t fluff back. It is also more difficult to get it as clean as we could get it prior to the professional cleaning. Nothing has changed in the last 2 month regarding traffic or messes, the only real difference is the cleaning they got on Jan 4th. Maybe this is a typical experience with general carpet cleaning but I don’t think I will use this company again in the future, especially since I reached out to them shortly after the clean with concerns and never got a response. Update: The company reached out to me via text after I posted this review. They offered to correct the issue and stated they would give me a refund if I deleted my review. I explained why I used the company’s website vs calling. I am typically unable to make phone calls during the day to my work. Additionally, I had had such a positive experience getting a prompt response when I reached out for a quote that I expected the same when I reached out with a concern. Unfortunately, I do not feel comfortable using this company to correct any mistakes and feel wary of getting my carpet cleaned in general now. I added a star (previous review was 2 stars) since they did reach out to me after seeing my review and offered to correct the issue. I did not take the offer to remove my review to maintain the integrity of the reviewing section and my own review history.
Mallory Plasentillo
Mallory Plasentillo
5 ★★★★★
My first carpet cleaning in my home after 5-6 years and first time using Lone Star. John was my technician and did an incredible job. The experience from beginning to end was great. He called me in the morning to give me a time frame of when he would make my appointment within the hour, he called me when he was on the way, and arrived on time. We went over my needs for the carpet cleaning and he gave honest recommendations on the work to be done. He completed the work quickly and I am very happy with the turn out! It looks and feels great. And I feel so much better about it too! Thank you!
Holly vaught
Holly vaught
5 ★★★★★
Amazing work!!! We had Chris and let me tell you that he was the most professional and friendly individual! You can tell he has a passion for making customers happy. He took his time and made sure that I was happy with each room. I was amazed at how dirty my carpets were. I should have done a before and after. I have two huge dogs and they shed a lot. I didn't realize the amount of hair that was built up in the carpets. It was almost gut wrenching to see. Though my carpets didn't look terrible he came in and showed me what they needed and should look like! I would recommend this company if you are looking for a perfectionist to come in and take care of your floors and I would recommend Chris every time. I am so happy with the service and outcome! I just might sleep on my floor tonight ;)
Tyson Jergensen
Tyson Jergensen
5 ★★★★★
I'm not usually one to pay to have my carpet cleaned because of the hassle and cost, but it needed to be done and using Lone Star was a great experience! Our tech, Paul Walker, totally accommodated to my schedule and came earlier than originally planned so I could get to work. He did the job quickly and thoroughly (not only got all the spots out and left it clean, but he even raked it when he was done!!). Not to mention they are extremely affordable for the quality work they do. I would definitely use them again.
Susie
Susie
5 ★★★★★
Paul was very thorough and it's so nice to see someone enjoy his work, do the job to perfection and still be personable. I had 2 terrible places in a bedroom carpet where my son's dog had chewed 2 very large holes and Paul fixed them to just perfection.I will definitely call again if I have any future problems . I am even excited to see how well his company cleans my carpets tomorrow as I'm sure it'll be exceptional also. Being able to get me in as quickly as he did so that my home would be ready for guests was just another reason this company moves to the top of my list. Thank you for a job very well done!
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About Lone Star Carpet Care and Restoration

Lone Star Carpet Care and Restoration is a comprehensive water damage restoration service located at 1415 Loma Alto Rd, San Antonio, TX 78232. Serving both residential and commercial clients, the company emphasizes a full spectrum of carpet, upholstery, and structural care to restore spaces affected by water, spills, or everyday wear. The team combines skilled techniques with advanced equipment to handle emergencies, immediate extractions, and thorough cleanings that safeguard indoor air quality and extend the life of flooring and fabrics. Their approach blends practical restoration with preventive maintenance to minimize downtime and disruption for homeowners and businesses alike.

In its broader service offering, the business provides Carpet Cleaning Service, Air Duct Cleaning Service, Carpet Installer, Upholstery Cleaning Service, and Water Damage Restoration Service, ensuring that customers can rely on a single trusted source for a range of needs. The service lineup includes Air Ducts cleaning for improved ventilation, Area rug cleaning for various rug types including Oriental and other specialty pieces, and Caring For Your Carpets guidance to help customers maintain cleanliness between visits. Core cleaning offerings include Carpet cleaning, Carpet steam cleaning, General carpet cleaning, and Same Day Appointments to address urgent situations. When moisture intrusion occurs, Emergency Water Restoration Services and Hour Emergency Water Extraction are available to mitigate damage quickly, followed by thorough drying and deodorizing processes.

The company also covers Flooring and Tile and Grout Cleaning, with Tile Floor services designed to refresh hard surfaces and maintain a hygienic environment. For customers seeking more targeted treatments, there is Pet stain & odor removal, Urine Treatment, and Removes Allergens to improve indoor air quality for sensitive occupants. For commercial clients, Commercial Office cleaning and Industrial Cleaner capabilities ensure consistent results across larger facilities, while Mounted Hot Water Extraction and Drain Cleaners support effective deep cleaning and maintenance. A focus on customer satisfaction is reflected in the testimonials and continued local presence, underscoring a commitment to honest, professional service with thorough attention to detail.

In addition to performance, Lone Star Carpet Care and Restoration highlights preventive care services such as Scotchgard Protection to guard against stains, along with Upholstery cleaning for furniture health and longevity. The company’s service philosophy centers on transparent communication, flexible scheduling, and a willingness to go the extra mile to restore homes and workplaces after water events or routine cleaning needs. By combining emergency responsiveness with routine maintenance programs, the business aims to be the go-to solution for San Antonio residents seeking dependable restoration, cleaning, and installation support from a single, trusted provider.

Carpet Cleaning Service

Professional Carpet Cleaning Service in San Antonio, TX by Lone Star Carpet Care and Restoration. Thorough stain removal, deep cleaning, and deodorizing to refresh homes with safe, modern equipment and reliable, friendly service.

Air Duct Cleaning Service

Professional Air Duct Cleaning Service by Lone Star Carpet Care and Restoration in San Antonio, TX. Improve indoor air quality, remove dust and allergens, and boost system efficiency with thorough, on-site sanitizing and meticulous inspection.

Carpet Installer

Carpet Installer services by Lone Star Carpet Care and Restoration in San Antonio, TX. Expert carpet installation, padding, seams, and careful handling to ensure long-lasting floors and pristine results for homes and businesses.

Upholstery Cleaning Service

Professional upholstery cleaning service by Lone Star Carpet Care and Restoration in San Antonio, TX. Refresh furniture fabrics, remove stains, and extend life with safe, deep-clean methods tailored to your home.

Water Damage Restoration Service

Professional Water Damage Restoration Service by Lone Star Carpet Care and Restoration in San Antonio, TX. Fast response, thorough water extraction, mold prevention, and complete structural drying to restore your home safely and quickly.

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