Kustom Disaster Restoration

Kustom Disaster Restoration Reviews

dimitri kritikos

5 ★★★★★

I had a great experience using Kustom and they saved us when we had a water intrusion issue at an apartment community I mamage. They were able to get everything cleaned up and clearly communicated with our teams and the residents so that there was no confusion. Working in this industry for 10+ years I have had a lot of emergency situations and they were by far one of the best I have worked with!

Samantha Jimenez

5 ★★★★★

They worked quickly and diligently. Susan came by after all the repairs were finished and brought us some goodies the whole team appreciated. Amazing work!

Jennifer Davis

5 ★★★★★

Kustom helped me with a remediation job recently and I could not have been more satisfied with the process. From the moment I called them, they stayed in constant communication, their employees were friendly and professional, and the end result was beautiful. Thankful for their efforts!

Denise Davis

5 ★★★★★

I had separate plumbing and gas issues that seemed to be simple but eventually grew into needing brick & mortar work and a partial re-plumb. Not only did they have the resources to get both jobs satisfactorily completed but one of the crew members stopped by the following morning to make sure everything was correct. Outstanding!

Steve Ganow

5 ★★★★★

We were having problems with our gas fireplace. We had the company come out (several times) who installed it and they said it was working just fine. We called Kustom and their technicians found that the valve used to connect the gas was incorrect and that was the problem! O they ordered the correct valve and voila, the unit is working perfectly now just in time for the Fall and those chilly nights ahead.

Keith McCool

5 ★★★★★

We had an emergency water line break and CWF came out within an hour to help us. It was a relief to know we would be taken care of as quickly as possible. Jacob Kelly was our project manager and he was fantastic. We couldn’t be happier with his service and professional knowledge for our claim. Thank you CWF Restoration!!!

reagan ozaeta

5 ★★★★★

I recently had an outstanding experience with Kustom Restoradion after a water leak caused significant damage to my home. From the moment I contacted Scott and his team, their professionalism and dedication to customer service were evident.

Ana Mejia

5 ★★★★★

Well trained team. The attention to detail was outstanding. We had a flood at our home and they were quick to answer and resolve the issue within hours. Highly recommended!

Elliott Freise

5 ★★★★★

Scott and his team were professional and helpful. We will be using them again. Highly recommend!

Jeremiah

5 ★★★★★

Scott and the team at kustom were very respectful and got the job done quickly.

About Kustom Disaster Restoration

Kustom Disaster Restoration is a trusted water damage restoration service located at 2158 W Hwy Suite 400, Dallas, TX 75220. Serving residential and commercial clients, the company specializes in Water Damage Restoration Service, Fire Damage Restoration Service, General Contractor, and Building Restoration Service, providing a comprehensive approach to recovery after emergencies. The team combines skilled mitigation, rapid response, and thorough reconstruction to help properties return to their pre-loss condition with minimal disruption. With a customer-centered philosophy, they work closely with clients, insurance adjusters, and property managers to coordinate every step of the restoration process, from initial assessment through final finish work.

The organization emphasizes rapid response times and clear communication, recognizing that timely action is critical in reducing secondary damage and improving outcomes. Their staff is trained in containment, water extraction, dehumidification, mold prevention, fire and smoke mitigation, content restoration, and structure stabilization, ensuring a full spectrum of remediation capabilities. As a general contractor, they manage multi-disciplinary tasks, scheduling trades, and overseeing project timelines to keep restorations on track while maintaining quality workmanship. Building restoration services focus on meticulous reconstruction, including structural repairs, finishes, and compliance with local codes and standards.

Customers consistently note the professionalism and dedication of the Kustom team. Review excerpts reflect prompt response to emergencies, transparent communication, and courteous, skilled technicians who deliver reliable results. The company’s approach to remediation blends technical expertise with a focus on customer service, aiming to minimize inconvenience for residents, business owners, and property managers alike. Whether addressing water intrusion, pipe failures, gas line concerns, or fire damage, Kustom Disaster Restoration positions itself as a comprehensive partner for restoration needs. The staff, including project managers and field technicians, emphasizes safety, accountability, and meticulous attention to detail throughout every phase of a project.

In addition to emergency mitigation, the business provides preventive guidance and post-restoration consulting to help clients protect their properties in the future. With a commitment to quality workmanship and consistent communication, Kustom Disaster Restoration strives to deliver outstanding results that restore not only structures but also peace of mind for clients facing the stresses of disaster recovery.

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