PRO Cleaning Enterprise LLC

PRO Cleaning Enterprise LLC Services

PRO Cleaning Enterprise LLC Reviews

Robert Muñoz

1 ★☆☆☆☆

Pro Cleaning was hired by my apartment's office to clean up after a pipe busted in my upstairs bathroom. In order to clean the carpets a few things needed to be moved around. Mattress and box springs and bed frames. Bookshelves. Nothing fancy. Before I continue I need to mention no one was home at the time. I work on the road and I had to leave early that morning well before Pro Clean arrived. Unfortunately I had no time to take care of moving those things. If I had time there would be no issue. So long story short, they destroyed a book shelf. It's a cheap shelf, mind you, but they completely destroyed it. By the looks of it they tried moving it without taking anything out. It looks like they tried tipping it to one side. That was...not well thought out. They did move two others without damaging them (or removing all the book, for that fact) and the bed and frame were moved into the room opposite (no problems there). When questioned about it they say they don't move furniture because they don't want to assume the liability. Well, buddy, you might want to tell your employees that. No one else was there and it wasn't water damage. They lied. So I'm just going to post the pictures. So as you can see they did move things around. They placed two of the shelves together where the bed was. The broken one cracked on one side and the top half collapsed into the door. If not for the fact that the room connects to the bathroom you'd never be able to get in. So I'm not complaining about the moving of things. I actually expected it. I also expected them to exercise common sense. Those shelves look like they have a lot on them but it wouldn't take a few extra minutes to just take everything out and put them on the floor in the next room. Easy. But they got lazy. Now as for the books...those are all quite expensive. The shelf is cheap, the books are not. None of which are currently in print, I should add, so not easily or cheaply replaced. Like I said, I simply did not have time to clear anything out. If I could have spared the time I would have and saved myself the headache. But I work very hard and I don't appreciate someone coming in, destroying my things and *lying* about it. Update: They claim to have no email (!) and are still denying having damaged anything. But they have seen this review so the good news is they clearly have internet access. Bunch of useless liars. So beware that if you use Pro Clean and they damage and destroy your things they'll deny everything and lie through their teeth. Good job, guys! Good job.

About PRO Cleaning Enterprise LLC

PRO Cleaning Enterprise LLC is a professional water damage restoration service located at 1575 Military Rd Suite 208, Brownsville, TX 78520, operating under the Move It Storage facility. The company specializes in a broad range of cleaning and restoration solutions designed to support residential and commercial clients through challenging water-related incidents. Their approach emphasizes thorough assessment, careful mitigation, and meticulous cleaning to restore affected spaces to their pre-damage condition. In addition to water damage restoration, PRO Cleaning Enterprise LLC offers a suite of related services that address the ongoing maintenance and care of indoor environments. The team provides carpet cleaning service, carpet installer capabilities, floor refinishing service, janitorial service, and water damage restoration service to cover both immediate recovery needs and routine upkeep. They are equipped to handle area rug cleaning, general carpet cleaning, and upholstery cleaning, ensuring comprehensive results across multiple fabric and flooring types. Located within Move It Storage, the business leverages a practical, client-focused model that aims to minimize downtime and disruption for customers during recovery and cleaning projects. The company emphasizes professional standards, adherence to industry best practices, and a commitment to delivering reliable, detail-oriented service. Their services are designed to address common issues such as flood damage, mold concerns, and water intrusion, while also offering ongoing cleaning and maintenance programs suitable for homes and offices. PRO Cleaning Enterprise LLC seeks to build trust with clients through transparent communication, timely response, and careful handling of belongings and property. By combining restoration expertise with cleaning capabilities, the company positions itself as a versatile partner for restoring comfort and safety in living and working spaces after water-related incidents. The team understands the importance of efficient recovery timelines and sensitive handling of personal items, and they strive to apply best practices to achieve satisfactory outcomes for every project. In addition to remediation, the company’s offerings extend to routine janitorial services, helping clients maintain clean, welcoming environments over the long term. Overall, PRO Cleaning Enterprise LLC presents itself as a comprehensive provider of water damage restoration and related cleaning services, supported by a local presence in Brownsville that clients can rely on for prompt, professional assistance.