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Premier

Premier at 800 Floradale Dr, Austin, TX 78753 provides comprehensive water damage restoration services, with 48 specialized offerings to restore homes efficiently. Expertise across quick mitigation, drying, mold remediation, and reconstruction.

Water Damage Restoration Service at 800 Floradale Dr in Austin, TX 78753

Operational
★★★★★
Rating: 4.9 based on 29 reviews
Address: 800 Floradale Dr, Austin, TX 78753
Phone: 15129139113
Emails:
Employees: 50
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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Premier

Premier Services

Antibacterial Treatments

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Antibacterial Treatments are services that use specialized products or procedures to kill or reduce bacteria on surfaces, skin, or objects, helping prevent infections. It involves applying approved cleaners, disinfectants, or coatings and following safety guidelines.

Area Drying

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Area Drying is a service that removes moisture from a specific space, using fans, dehumidifiers, and sometimes heaters to dry floors, walls, and other surfaces after cleaning, spills, or flooding, ensuring a safe, mold-free area.

Boarding Up

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Boarding Up is a service that quickly covers broken windows or doors with sturdy boards to secure a property, prevent weather damage, and deter vandalism after damage or during vacancy. It involves measuring, cutting, and securing wooden boards over openings.

Burst Pipe

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Burst Pipe is a service that quickly fixes a broken or leaking water pipe, stops flooding, assesses damage, and restores the plumbing with new pipes, fittings, and tests to prevent future leaks.

Carpet cleaning

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Carpet cleaning is a service that removes dirt, stains, and odors from carpets using vacuuming, washing, or steam methods to refresh and extend the carpet’s life.

Commercial Cleaners

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Commercial Cleaners is a cleaning service for offices and businesses, offering tasks like dusting, vacuuming, mopping, restroom sanitation, waste removal, and basic maintenance to keep workspaces tidy and professional.

Commercial Restoration Services

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Commercial Restoration Services helps businesses recover from damage like fire, flood, or mold by assessing losses, removing debris, repairing structure, restoring supplies, and sanitizing spaces to safely return the site to normal operation.

Commercial Work

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Commercial Work is professional tasks for businesses, such as creating, marketing, or selling products and services. It involves planning, coordinating resources, delivering results for clients, and meeting deadlines and quality standards.

Comprehensive Service

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Comprehensive Service is an all-in-one offering that covers core needs in one package, including assessment, planning, execution, monitoring, and support—ensuring complete, end-to-end care and ongoing assistance.

Direct Insurance Billing

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Direct Insurance Billing is when the service provider bills your insurance company directly for covered services, handling claims and payment details so you don’t pay upfront or submit paperwork yourself.

Disaster Cleanup

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Disaster Cleanup is a service that restores damaged homes or businesses after events like floods, fires, storms, or mold exposure. It includes safety checks, water or debris removal, cleaning, sanitizing, and coordinating with insurers to return spaces to usable condition.

Disaster Damage

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Disaster Damage is a service that assesses and documents the impact of natural or man-made calamities, checking for damage to buildings, infrastructure, and belongings, and helps plan repairs, safety steps, and recovery options for affected people and communities.

Disaster Response

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Disaster Response is a service that helps communities after emergencies by coordinating relief, assessing damage, delivering essentials, and guiding recovery efforts to restore safety and normal life as quickly as possible.

Emergency Flood

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Emergency Flood is a rapid response service that provides immediate flood risk assessment, quick alerts, and urgent support like evacuation guidance, temporary shelter, water safety, and coordination with local authorities during flood events.

Emergency Response 24/7

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Emergency Response 24/7 is a around-the-clock service that detects and handles urgent situations, dispatching help, coordinating responders, and providing rapid communication and safety guidance anytime, anywhere.

Equipment Rentals

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Equipment Rentals is a service that lets you borrow tools and machines for a period of time. You choose gear, set rental dates, pay, and return it in good condition. It includes selection, pickup or delivery, rates, and support for maintenance or replacements.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that cleans up burn damage, smoke and soot, removes damaged materials, and restores a home or business. It involves assessing damage, securing the area, cleaning, odor removal, and reconstructing or repairing affected areas.

Flood Water Extraction

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Flood Water Extraction is a service that removes excess water after floods or leaks from floors, walls, and structures. It involves pumping out water, drying surfaces, removing damaged materials, and preventing mold with moisture control and dehumidification.

Flooded House

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Flooded House is a service that helps restore homes after water damage. It involves assessing the extent of flooding, pumping out water, drying and dehumidifying, cleaning mud and debris, and repairing or replacing damaged walls, floors, and fixtures to make the home safe again.

Flooded House Drying

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Flooded House Drying is a service that removes water from a home after a flood, dries walls and floors, and prevents mold. Technicians assess damage, extract water, dehumidify, monitor progress, and restore safety and structure for a dry, livable space.

Free Assessment

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Free Assessment is a no-cost evaluation of your needs, where experts review your situation, ask brief questions, and provide initial findings or recommendations without any obligation or payment required.

Free Estimate

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Free Estimate is a service where a professional visits or reviews your project to calculate the cost with no charge. It involves an assessment, discussing needs, and providing an itemized price or range for the work to help you decide.

Hail Damage

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Hail Damage is a service that assesses and repairs damage to vehicles, roofs, or property caused by hail. It involves inspections for dents, cracks, and leaks, plus repair work like dent removal, dent filling, roof patching, and restoring surfaces to protect against further damage.

Hail Storm

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Hail Storm is a weather event monitoring and alert service that tracks hail conditions, issues timely warnings, and provides safety tips and real-time updates for affected areas.

Mold Infestation

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Mold Infestation is a service that detects, tests, and removes mold growing in buildings, explains health risks, fixes moisture problems, and provides remediation steps to prevent future growth.

Mold cleaning

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Mold cleaning is the process of removing mold growth from surfaces to improve indoor air quality. It involves identifying mold, safe containment, cleaning with suitable products, and sometimes disinfecting and fixing moisture sources to prevent recurrence.

Mold damage restoration

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Mold damage restoration is a service that cleans up and fixes areas damaged by mold, stopping its growth, removing contaminated materials, cleaning and disinfecting surfaces, drying moist spaces, and repairing or replacing damaged building parts to restore safety and appearance.

Natural Disaster

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Natural Disaster is a service that helps prepare for or respond to events like storms, floods, earthquakes, and fires. It involves risk assessment, alerts, planning, resources, and guidance to minimize harm and support recovery.

Premier Restoration Emblem

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Premier Restoration Emblem is a service that assesses, cleans, and restores worn or damaged items to their original look, using specialized techniques, quality materials, and careful handling to preserve value and appearance.

Property Damage

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Property Damage is a service that helps assess, document, and handle claims for damage to property, including estimating repair costs, coordinating repairs, and supporting the recovery process after events like accidents, disasters, or vandalism.

Property Restoration

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Property Restoration is a service that repairs and restores damaged buildings and objects, fixing water or fire damage, cleaning debris, replacing materials, and bringing the property back to its original condition while improving safety and value.

Residential Restoration Services

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Residential Restoration Services helps homeowners repair and recover from water, fire, mold, or storm damage. It includes assessment, securing the property, removing damaged materials, cleaning, repairing structures, and restoring systems to pre-loss condition.

Roof Leaks

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Roof Leaks is a service that identifies, inspects, and fixes leaks in a roof, checking for damaged shingles, flashing, and seals, then patching or replacing materials to stop water intrusion and protect your home.

Roofing

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Roofing is the service of installing, repairing, or replacing the top covering of a building to protect it from weather. It involves inspecting, removing old material, fitting underlayment, installing shingles or tiles, and finishing with flashing and sealing for durability.

Sewage cleanup

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Sewage cleanup is the process of cleaning and sanitizing areas contaminated by wastewater and sewage to remove dangerous substances, bacteria, and odors, restore safety, and prevent health risks through cleaning, disinfection, and proper disposal.

Specialty Service

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Specialty Service is a focused, skilled offering that handles unique, high-demand tasks tailored to specific client needs, often requiring expert techniques, customization, and dedicated attention to deliver precise results.

Storm Damage Cleanup

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Storm Damage Cleanup is a service that assesses and removes damage from storms, including debris removal, water extraction, drying, and securing a property, followed by basic repairs to prevent further harm and restore safety and cleanliness.

Storm Response

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Storm Response is a rapid, organized service that monitors weather events, alerts communities, mobilizes emergency teams, coordinates shelter and supplies, and provides real-time guidance to protect people and property during severe storms.

Structural Damage

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Structural Damage is a service that inspects a building to find, assess, and report on issues like cracks, sagging, or water damage in the structure, and may include recommendations for repairs or stabilization to keep the building safe.

Thermal Imaging

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Thermal Imaging is a service that detects heat patterns from people or objects to show temperature differences. It involves capturing infrared images, analyzing heat levels, and using visual guides to identify hotspots, insulation issues, or hidden activity.

Water Damage Drying

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Water Damage Drying is a service that removes excess water from flooded areas, dries surfaces and structure, and prevents mold. It involves assessing moisture, extracting water, drying with fans and dehumidifiers, and monitoring until levels are safe.

Water Damage Equipment

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Water Damage Equipment is gear used to remove water and dry out buildings after flooding or leaks, including pumps, dehumidifiers, air movers, moisture meters, and pumps. It helps speed drying, prevent mold, and restore spaces safely.

Water Extraction Equipment

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Water Extraction Equipment refers to devices and machinery used to remove water from spaces, materials, or surfaces, such as pumps, vacuums, and dehumidifiers, including setup, operation, maintenance, and safety steps for efficient drying and moisture control.

Water Leaks

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Water Leaks is a service that detects and fixes hidden or visible leaks in homes or buildings, using inspections, testing, and repair work to stop water loss and prevent damage.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that cleans up and fixes damage caused by flooding or leaks. It includes drying, removing water and moisture, sanitizing, repairing damaged materials, and restoring the area to its original condition.

Water damage-related mold removal

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Water damage-related mold removal is a service that addresses mold growth caused by water leaks or floods. It includes identifying moisture sources, drying the area, cleaning mold, sanitizing surfaces, and preventing future mold by fixing leaks and improving ventilation.

Water removal

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Water removal is a service that quickly takes excess water out of spaces or materials, such as after flooding or spills. It involves pumping or drying with pumps, fans, and dehumidifiers to prevent damage and mold, returning areas to normal humidity and safety.

Wind Damage

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Wind Damage is a service that checks for damage caused by wind, such as from storms or hurricanes. It involves inspection of roofs, siding, windows, and structures, assessing safety, and estimating repairs or replacement needs.

Premier Reviews

Whitney Howard
Whitney Howard
5 ★★★★★
I was very happy with the quality of the work done and my interactions with Steve, our project manager kris and all of the contractors. They went out of their way working with me to get the damage from my 2nd story hot water heater break repaired. Have already shared with others that they are the company to call!!
Maya Barak
Maya Barak
5 ★★★★★
Our plumber recommended we call Premier Restoration as we had a major leak. The walls were dripping and floors and cabinets wet. It was Friday noon and Steven came over to see what was going on (summer time and Fridays are usually busy, yet he made sure not to delay). Thankfully he acted quickly. By doing so he prevented so much damage from happening (like redoing walls and ceiling and the worst (not that the others are that great..) - mold - which we managed to avoid thanks to his quick response. Steven is such a professional, as well as kind, accommodating, easy to work and communicate with. He explained everything thoroughly! Dried the walls as long as was needed to make sure all wetness is gone. He was available to communicate as much as we needed. We can't thank him enough. Steven was also very flexible with his schedule, to come over and check that everything was working well and drying up as expected. Last, but not least, the price was extremely fair (he did not charge more even though we needed all the equipment for extra 2 days). I appreciate his honesty and being very upfront about everything we were expecting to go through, procedure and payment wise.
Mattias Norling
Mattias Norling
5 ★★★★★
This company is amazing in their willingness to go above and beyond for their clients. We had a small flooding in our house and were very stressed out and Steven offered to come out on a weekend, well after business hours, to take a look at our situation because he could tell we were very worried. He quickly concluded that it would be a job for a plumber and insurance to deal with, rather than for Premier Water Restoration, but he still stayed and gave us very good and honest advice. We would recommend Premier Water Restoration to anyone based on Stevens kindness and honesty alone. Good people are hard to find nowadays, but Steven is one of them.
Belinda sTONER
Belinda sTONER
1 ★☆☆☆☆
At best, this company is unprofessional. At worst, they are scammers. My tenant complained that there was dirt around the heating and a/c vents and inside the closet that housed the unit. I called Premier Water Restoration and asked them to go out and take a look. They told my tenant that there was obviously mold and a full remediation would be needed. Then they sent me a quote for $1650. Okay…why did they tell my tenant ANYTHING? I’m the client, not her! And how did they know it actually WAS mold, and what kind, and how bad the air quality was in the house, when all they did was LOOK at it? My husband and I own a residential real estate appraisal company, and we deal with suspected mold issues frequently. We never even say the word “mold” but instead recommend testing to determine if anything is, in fact, mold, and what kind, and to what degree it is present. NOBODY CAN DO THAT UNLESS TESTING IS DONE. AND NOBODY SHOULD BE TOLD ANYTHING EXCEPT THE ACTUAL CLIENT - NOT A TENANT, NOT A PROSPECTIVE BUYER, ONLY THE PERSON WHO IS PAYING FOR THE SERVICE. I ended up having another company go out and test. The testing revealed that the substance around the vents was cladisporium, a common mold which is only dangerous at very high levels. The air quality tested as “excellent,” so they told me a full mold remediation wasn’t needed. They instead recommended cleaning the air ducts, vents, and closet for $750. IMO, Premier Water Restoration tells tenants (and everyone) that mold is present so they’ll be scared into thinking an expensive remediation needs to be done when in, fact, Premier doesn’t even know, since they don’t test. They can call themselves experts all they want. But in my case, at least, they sure weren’t - as the actual test revealed that their recommendation for a full mold remediation was completely unwarranted. I’d stay away from these guys. I feel that the second company I called, Mold Remediation and Testing Experts, was much more honest and reliable.
Amber Ahmed
Amber Ahmed
5 ★★★★★
I contracted with Premier Restoration to help remediate my parents' home in Houston after Hurricane Harvey filled it with 51" of water. Steven and his team were professional, thorough, kind, sensitive to our situation, and solution-oriented. Their equipment was top of the line. They weren't satisfied until they were sure the job was done right -- and if you ever find yourself in this situation, that is EXACTLY what you need. Steven was a real knight in shining armor for our hurricane recovery and my family was incredibly thankful to have someone so knowledgeable around. Hopefully you never need their services, but if you do, Premier Restoration is the way to go.
Cynthia de las Fuentes
Cynthia de las Fuentes
5 ★★★★★
On the 23rd of December, I experienced a water pipe burst. Steven and his crew were at my home within 2 hours wet-vac'ing over 400 gallons of water. They worked through the holidays making sure my place was dry and removing damaged furnishings. Great communication and responsiveness! I hope never to have another situation like that, but if I do, they will be my first call!
Beau Fannon
Beau Fannon
5 ★★★★★
Steven Little was great to work with! We had a rental property flood and he showed up on time and ready to help. Once I walked him through what happened to, Steven took the lead and performed a very thorough inspection. He explained every step to me and the options available for remediation. Their prices are very reasonable once you factor in the cost of your time and the hassle of working with rental shops. Every time I've rented equipment from Home Depot, I've ended up getting a manager involved at the end. It's just not worth the hassle of doing it yourself when such confidence and cost-effective professional help is available.
Jeff Roussel
Jeff Roussel
5 ★★★★★
I had a water leak at a rental property and my plumber pointed me to Steven at Premier Water Restoration. Steven did a thorough assessment of the situation and then as a truly honest professional, told me that his services were not needed. While he had the opportunity to take me for a ride costing hundreds (I know almost nothing about restoration services), he dealt with me honestly and saved me both money and peace of mind. I would certainly recommend this business.
Hazel Bonilla
Hazel Bonilla
5 ★★★★★
I had leaks in the pipes under slab. Water leaked through slab causing water damage to 60% of my home. Premier scheduled a technician the following day, and he showed up in time and began assessing the damage right away. The technician was very knowledgable, leaving nothing out. He was able to answer every question with confidence. The technician was very professional and showed up on time everyday. The scheduler/office manager returned my calls immediately and was very helpful with explaining process I dealing with homeowners insurance. I felt I had made the right choice and up until the very end I knew I had made the right choice. I would highly recommend Premier and would hire them again if I ever needed.
Chris Calabrese
Chris Calabrese
5 ★★★★★
I called up Steve at Premier Water Restoration on super bowl Sunday about a bad water heater leak that had spilled over into one of the bedrooms. He was there within a couple hours with more equipment than I knew existed! He was very knowledgeable and explained to me exactly what the next steps were to repair the wall after everything was dried up. Highly recommend to anyone that has a disaster in their house! Can't beat the service!!
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About Premier

Premier Restoration is a Water Damage Restoration Service located at 800 Floradale Dr, Austin, TX 78753. Serving residential and commercial clients, Premier emphasizes rapid response, thorough assessment, and comprehensive remediation to minimize damage and restore properties to pre-loss condition. The company offers a broad range of services that cover the full lifecycle of water-related emergencies, including both prevention and recovery measures, while maintaining a strong focus on customer care and transparent communication. By leveraging advanced equipment and proven drying techniques, Premier works to protect building structure, contents, and indoor air quality, ensuring that spaces are safe, healthy, and functional again as quickly as possible. The team coordinates closely with homeowners, landlords, and insurers to streamline the restoration process and to provide reliable guidance through the claims experience. The facility is equipped to handle a variety of scenarios, from sudden bursts and leaks to natural disasters and storm-related damage, demonstrating versatility in managing complex environments and sensitive materials. Premier also places an emphasis on prevention and post-event recovery, offering services such as antibacterial treatments, mold and sewage cleanup, and odor control to mitigate secondary damage and health risks. Emergency response is available around the clock, including 24/7 dispatch for urgent needs such as flood water extraction, water removal, and rapid containment to limit further loss. In addition to hands-on remediation, Premier provides free assessments and estimates to help clients understand scope, timelines, and costs before work begins. The service catalog includes area drying, equipment rentals, boarding up, and structural considerations, as well as specialized solutions for commercial properties, such as commercial restoration services, direct insurance billing, and comprehensive service packaging. The Premier Restoration Emblem is a mark of accountability and quality that accompanies their work, signaling commitment to property restoration, customer satisfaction, and ethical practices. With a focus on transparent communication, flexible scheduling, and dependable on-site teams, Premier aims to deliver dependable, professional service that supports homeowners and businesses through challenging water and storm-related events. The company’s residential restoration services address home environments comprehensively, including roof leaks, sanitization, and moisture control, while their commercial capabilities ensure continuity, safety, and rapid recovery for business operations. Premier’s approach integrates advanced technology such as thermal imaging to detect hidden moisture, enabling precise drying and targeted remediation. The result is a trusted partner for families and organizations seeking reliable, thorough, and compassionate restoration solutions in the Austin area.

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