PuroClean Restoration Service

PuroClean of East Arlington exceeded my expectations with their fast, professional, and compassionate service. Their team responded quickly, assessed the damage thoroughly, and explained every step of the restoration process. The technicians were knowledgeable, respectful, and used advanced tools to ensure quality results. Communication was clear and consistent from start to finish, which gave me great peace of mind. Owner Jason Ubani’s expertise in claims made the insurance side smooth and stress-free. They genuinely care about their clients and go above and beyond to restore not just property, but comfort. I highly recommend PuroClean of East Arlington for reliable, top-tier restoration services.

My Initial review is listed below, Everything that he said it's a cover up. I filed with small claims and in his response he stated the same thing, so the court did a preliminary hearing Monday 10/1/2024 and found enough evidence to hold the trial on January 14th. I tried to speak to him after court and he rushed out of court and I could not even get his email, now I have to send the courts request by certified mail which is adding more to the claim. I also missed 4 hours of work which I will have to add to the claim because he basically had the court set up a preliminary hearing by saying the contractor will pay for it when I have 6 different recordings where we talk about the tile and he stated on 2 or 3 of those recordings that they were responsible for it. Yet they have not paid. Now I will also have to add a weeks worth of Hotel stays to the claim while they remove and replace the tiles which I was willing to ignore if they would of paid for us to get it fixed. I tried to talk to them after court and I am still willing to settle to get my tile replaced if he can call me. But they refused to do so. If he settles in good faith I will be willing to remove the Hotel charge and hours of work missed and also removed any negative postings that resulted from his ignoring the damages caused. Initial Review If this company is hired by your builder, run. They come in give you a report that is false as I had another company come in after them to measure moisture and they were off by 50%, they claimed there was no mold, and there was, they said they would replace the tiles that they damaged in my master bedroom and did not, saying the builder will do it. Now I have no choice but to file a law suit. This company protects who they receive the money from and that is the builder in this case Castlerock. In our case they could care less. I have 5 recordings of Puro Clean owner that read an email sent by Castlerock that said everything in my home is dry or within acceptable readings only to find out the same day the mold company I had to hire came by the reading was 71% this companies was 18%. In one of the recordings this owner of Puro Clean admitted that the units he uses can be adjusted to show what ever reading they want it to range from. Puro Clean and Castlerock not a good combination. These pictures will show the mess they left while I still cant sleep in my own bedroom and have been in a hotel for almost 3 weeks. Look at the tile that was damaged by them. also look at the discoloration from the one that they tried to cover up by placing tape over it to the way the other tile is now stained because of them. The owner has lied in recordings, recording that he stated were looking to get it then changed his story. I also have recordings of his partner also stating things about Castlerock that are true but yet no one that is employed by them has said. These people have lied and could care less how they leave your home. I am still living in a hotel until I can get someone to fix and correct what they did.

Great job and customer service ! I would do bussiness with them again in the future. They treat the customer like family. Thank you so much puro ! I really appreciate the service

Jason and his team were very helpful after an initially bad experience with our insurance company’s remediation team. No matter what, you should have him come out and give you his opinion even if insurance wants you to go with someone else! Jason found wet drywall 4 months after the original remediation, as I suspected! He was upfront about what to expect and honest about the situation, updating us daily with progress.

I will sure use them again. Great services and my place looks brand new. Fix the mold issue we have been dealing with. The customer service as well was exceptional. I will recommend Puroclean anytime any day. Thank you

Puroclean has helped me with water damage mitigation. Michael was great to work with. He was professional and accommodating to our needs. He handled every logistic of a complicated project. I especially appreciate the responsiveness and clear communication throughout the process. Thanks!

Amazing services! The owner is very professional, easy to work. Most importantly you can tell that he cares about what you're going through and is willing to work with you. I highly recommend this company.

These guys are the best, professional and easy to work with. They helped me through a difficult time when I had no idea of what to do. They were understanding of my predicament and answered all of my questions with care and kept me calm. The demolition crew were very knowledgeable and took care with my property. Puroclean is local which was also comforting. I will definitely go with this PuroClean again. I highly recommend using them.

WONDERFUL EXPERIENCE!! I rarely write a review but I feel this company deserves it. I am so glad that I called PuroClean to take a look at a kitchen sink leak problem at my home. Cindy helped me booked an appointment right away for the same day. I am surprised that they sent two people to come take a look; Jason and Michael. They were courteous and thoughtful! They wore coverings over their shoes and set towels on the ground during checking process to avoid making any messes in my house. Most of all, Jasom was super helpful, explaining the problems and educating me on ways to solve the problem without spending unnecessary money. I've never met a company that works for the homeowners' interest instead of just trying to get work. Jason and Michael are definitely the best! I Highly recommend this company

Very professional with the whole process. Was punctual and did an amazing job. Definitely recommend for anyone needing a water damage restoration.