TIER

TIER Reviews

Andrea Infantino

5 ★★★★★

We worked with Tier twice for crawl space & duct cleaning. Lynn & Victor were great to work with. Communication was clear and readily available. The tech was timely and professional. I highly recommend them.

Charles Warnick

5 ★★★★★

Very professional and courteous. Did only the work that was necessary. Fixed my drainage problems. Encapsulated my crawl space. No more moisture problems. It has been over a year since the work was done. Completely satisfied.

Josiah Amolsch

5 ★★★★★

Outstanding service here. Very responsive. Great work from these people. They worked with my insurance company and made the expirence very smooth. Thank you all!

Ryan Chappelle

5 ★★★★★

Tier encapsulated our crawlspace in 2021. We were happy with choosing them at the time. Now we are more than happy. Back in 2021, they were easy and pleasant to work with, thorough in their assessment and explanation, and significantly less expensive than other “chain” crawlspace companies. They offered the best warranty. And they did great work. We identified one issue after they were done and they were quick to come back out and fix it. Fast forward four years to 2025 and we are selling our house. While selling, the new buyers’ inspection uncovered some minor issues in the crawlspace. Honestly, the issues were more due to my lack of attention and care as a homeowner rather than any issues from Tier. I reached out to Tier and talked with Greg, the owner. He went out of his way to schedule someone to come out to our house the very next day. Tier fixed up our crawlspace and got it in perfect condition for the sale of our house for no cost to us. Talking with and working with Greg and Lynn, the owners has been wonderful. Great price, great product, great people, great warranty, great service. I will be telling everyone I know to use Tier.

Whitney Westerfield

5 ★★★★★

My wife and I are finishing a brand new home construction and after spending a fortune on lumber during a pandemic we were held up on a number of steps to complete the build because of an unknown subsurface water table or spring that caused our crawlspace to hold several inches of water in some places. After many months and countless hours of trying to manually pump out the water, digging holes for five gallon buckets I made into sump buckets (complete with filtering fabric and rock) and running fans I was getting nowhere. And nearly every inch of the brand new lumber we’d paid so dearly to get and build with was covered in mold. Tier Restoration came in with the most competitive estimate, and earliest start date, and their services included mold remediation. They were prompt and quick. The project took longer than anticipated because the subsurface water was more than anticipated, but they installed additional drainage lines under the house. Our lumber looks like new again everywhere, and the finished product is a crawlspace that is clean, and, with the help of the dehumidifier they installed, getting drier by the minute. The project is not cheap; the materials are expensive the the work is labor intensive. But the peace of mind I have with a mold-free, encapsulated crawlspace is worth every penny, and the folks at Tier Restoration communicated with me at every step, even when the news (regarding more water than expected) wasn’t always great. They got it done right, and so far the end result is wonderful. You can bet I’ll recommend them to others.

diana cherry

5 ★★★★★

The owner of this company, Greg, is an incredibly honest, kind, and warm person. A company is truly only as solid as their leader, and I chose this company because Greg was at the helm. I got to know him a few years ago when he evaluated a mold situation at my last house, and he was the most thorough and insightful person I had come look at the situation. We ended up not moving forward with that project, but when we needed our crawl space treated for mold in our new house, I knew exactly who to call. I called Greg and with zero hesitation he gave me 30 minutes on the phone explaining their process. Most of the time, it is hard to even get in touch with the people at the top. He is very much involved in the process of guiding and training his team, and the guys who did the work on our crawlspace were so kind as well. Victor and Carlos was so responsive and helpful and committed to doing excellent work. The end result is amazing and we have a super clean crawlspace now.

Carrol Sullivan

5 ★★★★★

Good service. Showed up when promised. Detailed work. Completed on time. Nice employees.

GolfintheNow

5 ★★★★★

Greg was so helpful on the phone when I called about a potential mold issue. He logically set out the steps I should follow and in a precise order. It made perfect sense and absolutely nailed our issue I am certain. He willingly gave his time to make sure I understood everything. If we need any further help i will be using Greg and his company moving ahead. Jim Williams. Franklin, TN

kailey blanton

5 ★★★★★

I would like to preface this review by saying that I am a young first time homeowner and the owner at Tier, Greg, has been one of the kindest, most honest, and supportive people I’ve ever met. While, I didn’t have to end up fully using their services, he still has helped me understand how homeowners insurance works, and all of the steps they take when filing a claim and how he and his team work to support the person who is actually going through whatever problem they are facing to ensure you are getting properly taken care of. I learned so much from Greg and he made me feel so much more confident while dealing with this leak we had in our home and I felt so much comfort knowing he was at my side answering the many questions I had as this was such a learning experience. He is a very smart man who gave me advice as if I were his own daughter. I will definitely be calling him back with any issue I may face down the road.

Teresa Corum

5 ★★★★★

Tier restoration answered my after hours emergency call for some significant water damage. The entire experience was excellent. Victor and Omar were so professional and courteous. The cleaned up and attention to detail was on point. Thank you Greg and Lynn for making my situation less stressful. Recommend Tier for any needs.

About TIER

Tier Restoration is a Nashville-based water damage restoration service located at 199 Spence Ln, Nashville, TN 37210. The company specializes in comprehensive water damage response, including water extraction, structural drying, and moisture control to protect homes and businesses from secondary damage. In addition to water damage restoration, Tier offers air duct cleaning services to improve indoor air quality and overall home comfort. The team emphasizes thorough assessments, clear communication, and a patient, informative approach to every project. They work with homeowners and insurance providers to streamline claims, coordinating timelines, scope of work, and payment details to minimize stress during recovery.

Tier’s services are designed to address both emergency scenarios and preventative needs. When water intrusion occurs, trained technicians perform rapid assessments to identify the source of moisture, extract standing water, and deploy industrial-grade dehumidification and drying equipment. This approach helps prevent warping, mold growth, and structural deterioration. The company also provides mold remediation and crawl space encapsulation as part of a comprehensive moisture management strategy. These capabilities are complemented by air duct cleaning, which removes dust, allergens, and contaminants from heating and cooling systems, improving airflow and efficiency.

Customers consistently note the company’s professionalism, responsiveness, and commitment to doing only the necessary work. In multiple experiences, Tier technicians were praised for timely arrivals, courteous service, and clear explanations of procedures. The leadership, including Greg and Lynn, is described as honest and hands-on, with a focus on customer education and practical outcomes. The team has demonstrated flexibility in coordinating with insurance providers, managing complex projects, and delivering rapid, reliable results even under challenging circumstances. Their warranty commitments are highlighted as an added layer of assurance for homeowners dealing with costly moisture-related issues.

Tier also emphasizes long-term value for clients, with attention to preventing recurrence through proper encapsulation, drainage improvements, and ongoing monitoring. Reviews reflect satisfaction beyond the immediate project, including post-service follow-ups to address any residual concerns and a willingness to return to resolve minor issues at no extra cost. The company’s approach to service emphasizes empathy, thoroughness, and quality workmanship, making Tier a trusted option for both urgent water damage recovery and routine air duct cleaning needs in the Nashville area.

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