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PuroClean of Tri-Cities

PuroClean of Tri-Cities provides professional water damage restoration services in Gray, TN, offering comprehensive cleanup, mitigation, and recovery solutions. Serving the local community with expert techniques and trusted results.

Water Damage Restoration Service at 9 Glen Mize Way in Gray, TN 37615

Operational
★★★★☆
Rating: 4.4 based on 42 reviews
Address: 9 Glen Mize Way, Gray, TN 37615
Phone: 14234778400
Emails:
Anita Austin (Sales And Marketing Manager) - [email protected]
Anita Austin (Sales And Marketing Manager) - [email protected]
Ann Crum (Sales Executive) - [email protected]
Employees: 50
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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PuroClean of Tri-Cities

PuroClean of Tri-Cities Services

24 / 7 Emergency Response

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24 / 7 Emergency Response is a constant, round-the-clock service that monitors for urgent incidents, charges fast response times, and provides immediate support, assessment, and coordination to resolve emergencies safely and quickly.

Air Filtration

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Air Filtration is a service that cleans and purifies indoor air by removing dust, pollen, smoke, and germs using filters and sometimes advanced technologies, improving comfort and health in homes, offices, or other spaces.

Bio-Hazard Clean Up

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PuroClean restoration professionals are licensed, insured, and certified to remediate biohazard environments safely and in accordance with all applicable laws and standards. We understand that some events may be sensitive and must be handled with compassion and discretion. We bring a sense of calm back to those impacted, whether the loss is in a home, commercial property or business office.

Biohazard Cleanup Services

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Biohazard Cleanup Services is professional removal and cleaning of dangerous biological materials (blood, pathogens, waste) from homes or facilities, followed by disinfection, packaging, and proper disposal to ensure a safe, sanitary environment.

Biohazard Damage Restoration

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Biohazard Damage Restoration is a cleaning service that safely removes and cleans up dangerous substances like blood, mold, chemicals, or sewage after an incident, then sanitizes and restores the affected area to a safe, usable condition.

Biohazard Remediation

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Biohazard Remediation involves safely cleaning up and decontaminating areas affected by hazardous biological materials such as blood, mold, or infectious waste, using trained technicians, protective gear, and specialized equipment to remove risk and restore a safe environment.

Carpet Cleaning

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A Carpet Cleaning service cleans and refreshes carpets by removing dirt, stains, and odors using vacuuming, shampoo or steam cleaning, and sometimes deodorizing, to restore a fresh, clean look and improve indoor air quality.

Carpet cleaning

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Carpet cleaning is a service that removes dirt, stains, and odors from carpets using methods like vacuuming, shampooing, or steam cleaning to refresh and protect fabrics in homes or workplaces.

Carpets And Upholstery

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Carpets And Upholstery is a cleaning service that refreshes and deep-cleans rugs, carpets, and furniture fabrics to remove dirt, stains, and odors, using specialized equipment and safe cleaners to restore looks and freshness.

Clean Out

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Clean Out is a service that removes unwanted or unused items from a space, organizing what's left, disposing of trash, and sometimes donating usable goods to charity to restore efficiency and order.

Cleaning And Deodorization

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Cleaning And Deodorization is a service that removes dirt, grime, and odors from spaces or items, using cleaning products, scrubbing, vacuuming, and deodorizing methods to leave surfaces fresh, clean, and smelling pleasant.

Cleaning And Disinfection

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Cleaning And Disinfection is a service that removes dirt, germs, and stains from surfaces using cleaning products and disinfectants, followed by sanitizing to reduce microbes and prevent spread of illness in homes or workplaces.

Cleaning And Restoration

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Cleaning And Restoration is a service that cleans, repairs, and restores items or spaces that are dirty, damaged, or worn. It includes cleaning, deodorizing, fixing damage, removing stains, and restoring appearance and function to like-new condition.

Cleaning And Sanitization

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Cleaning and Sanitization is a service that removes dirt, dust, and germs from surfaces using cleaning agents and disinfectants, followed by thorough rinsing or drying to reduce contamination and improve hygiene in spaces like homes, offices, and kitchens.

Clearance Testing

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Clearance Testing is a simple safety check to ensure a product or space passes required clearance rules. It involves measuring, inspecting, and documenting that items meet size, distance, or access requirements before use or release.

Commercial And Residential

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Commercial and Residential is a service that handles building, renovating, or maintaining business and home properties, including construction, repair, and upkeep, to create safe, functional spaces for work and living.

Commercial Property

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Commercial Property is a service that helps buyers, sellers, or renters handle business real estate like offices, retail spaces, or warehouses, including finding properties, valuing them, negotiating terms, and guiding through contracts and leases.

Coronavirus Cleaning Services

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Coronavirus Cleaning Services is a cleaning service focused on sanitizing spaces to remove the virus and reduce infection risk. It involves thorough surface cleaning, disinfection with approved products, high-touch area attention, and guidance on safe post-cleaning practices.

Coronavirus Cleanup Services

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Coronavirus Cleanup Services is a professional cleaning service that removes and disinfects areas affected by the coronavirus, using safety protocols and special cleaning products to reduce germs and help restore a space to a safer, sanitary condition.

Covid-19 Cleaning Services

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PuroClean Rapid Defense Program is the best way to deep clean public areas and help stop the spread of the viruses. The process uses EPA-registered products to minimize the risk of pathogens spreading. Services include Facility Cleaning and Contents Cleaning. Please contact for pricing information.

Crawl Spaces

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Crawl Spaces is a service that inspects and cleans tight underfloor areas in homes, checking for moisture, mold, pests, and insulation issues, and may involve sealing, repair, drying, and proper ventilation to protect the living space.

Deep Clean

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Deep Clean is a thorough cleaning service that removes built-up dirt and germs from all areas of a space, including hard-to-reach spots. It involves deep dusting, scrubbing, sanitizing surfaces, vacuuming, and sometimes carpet or upholstery cleaning for a refreshed, spotless result.

Deodorization And Odor Control

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Deodorization and odor control is a service that reduces or eliminates bad smells from spaces or products using fragrance masking, filtration, or treatment methods to freshen air and improve odor quality.

Disaster Cleanup

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Disaster Cleanup is a service that helps restore homes and businesses after damage from events like floods, fires, storms, or mold. It involves assessment, debris removal, water and smoke cleanup, odor control, and repairing or preparing spaces for rebuilding.

Disinfectant Application

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Disinfectant Application is applying approved cleaning solutions to surfaces to kill germs and reduce contamination, typically by coating and waiting the recommended contact time, then wiping or leaving to dry as specified.

Duct Cleaner

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Duct Cleaner is a service that cleans and removes dust, debris, and contaminants from your home or building air ducts, often using vacuums and brushes to improve airflow and indoor air quality.

Emergency Management

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Emergency Management is the process of preparing for, responding to, recovering from, and reducing the impact of disasters. It involves planning, coordinating resources, training, communication, and guiding communities to stay safe and resilient before, during, and after emergencies.

Emergency Property Assistance

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Emergency Property Assistance is a fast-response service that helps you secure, assess, and address urgent property needs after incidents like fires, floods, or break-ins, including safety checks, temporary shelter, document restoration, and coordinating with responders.

Fire & Smoke Damage Restoration

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PuroClean answers your call and immediately moves into action 24/7. After a fire is extinguished timing is critical. Fire damage repairs must begin quickly to maximize effectiveness.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that removes smoke and soot, cleans and deodorizes affected areas, and rebuilds and restores property after a fire, helping with safety, salvage, and returning the home to its pre-fire condition.

Flood cleanup

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Flood cleanup is a service that removes floodwater, dries and sanitizes affected areas, and repairs damage to homes or buildings. It involves pumping out water, pumping and drying, disinfecting, preventing mold, and fixing floors, walls, and belongings to restore safety.

Flood restoration

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Flood restoration is a service that helps recover a property after water damage. It involves removing floodwater, drying and dehumidifying, cleaning and sanitizing, repairing damaged materials, and preventing mold to restore safety and value.

Flooring

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Flooring is the service of installing or replacing the floor in a space, using materials like wood, tile, carpet, or laminate. It involves measuring, preparing the surface, choosing materials, and laying, leveling, and finishing for a durable, even floor.

Hazardous Materials

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Hazardous Materials is a service that handles dangerous or regulated substances, ensuring safe storage, labeling, transport, and disposal, plus risk assessment and compliance with safety rules to protect people and the environment.

Hoarding Cleanup Services

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Hoarding Cleanup Services helps people safely clear clutter from homes, organize spaces, remove waste, sanitize areas, and restore safety and usability, while handling sorting, disposal, and support with sensitivity and privacy.

Hoarding Scenes

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Hoarding Scenes is a service that helps organize and present collected items or stories into visual, themed displays. It involves curating, designing layouts, and arranging props or images to tell a cohesive narrative about possessions and memory.

Mold Assessment

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Mold Assessment is a service that checks your home for mold, moisture, and water damage. A trained inspector looks for signs, tests air and surfaces, andsuggets steps to remove mold and prevent it from coming back.

Mold cleaning

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Mold cleaning is the process of removing mold growth from indoor surfaces to improve air quality and prevent damage. It involves identifying mold, cleaning or sanitizing affected areas, fixing moisture sources, and using protective equipment to safely remove spores.

Mold damage restoration

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Mold damage restoration is cleaning up and fixing areas where mold has grown after water damage, removing mold safely, drying and dehumidifying, repairing structural damage, and preventing future growth to restore a home or building to a healthy condition.

Mold inspection

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Mold inspection is a service that checks for visible mold and hidden moisture problems in a home or building. A professional visits, looks for signs, uses tools to detect moisture, and suggests fixes to prevent mold growth and health issues.

Mold remediation

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Mold remediation is removing mold from walls, ceilings, and other surfaces and fixing moisture problems to prevent it from coming back, using cleaning, containment, and sometimes removal of affected materials to keep indoor air safe.

Property Damage

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Property Damage is a service that covers harm or destruction to someone’s property, like houses, cars, or belongings. It involves assessing damage, determining fault or liability, and guiding claims or settlements with insurers or involved parties.

Property Restoration

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Property Restoration is a service that repairs and renews damaged homes or buildings, fixing water, fire, or storm damage, replacing damaged materials, cleaning, sanitizing, and returning the space to safe, functional condition.

Reconstruction Services

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Reconstruction Services help repair and rebuild homes or buildings damaged by events like storms, fires, or floods. It involves assessing damage, planning improvements, cleaning up debris, and restoring structure, systems, and interiors to safe, usable condition.

Remodeling

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Remodeling is the process of updating or changing the inside of a home or space to improve its look, layout, or functions. It involves planning, removing or building features, updating fixtures, and finishing touches like painting and flooring.

Sewage cleanup

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Sewage cleanup is professional cleaning and disinfection after sewage spills or backups. It involves safely removing contaminated water and solids, removing odor, drying the area, sanitizing surfaces, and preventing mold and health risks.

Smoke Cleaning

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Smoke Cleaning is a service that removes smoke odors and residue from rooms, fabrics, and air. It involves deodorizing, venting, cleaning surfaces, and using specialized machines or chemicals to refresh the space after smoke exposure.

Thermal Imaging

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Thermal Imaging detects heat patterns from objects or living beings, turning temperature differences into images. It involves using infrared cameras to view heat, identify hotspots, monitor insulation, electrical issues, or mechanical faults, and guide inspections or safety checks.

Virus Decontamination

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Virus Decontamination is a service that cleans and disinfects spaces and surfaces to kill viruses, using approved cleaning agents, proper safety gear, and procedures to reduce infection risk and restore a safe environment.

Water Extraction

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Water Extraction is a service that safely removes water from flooded areas or structures, using pumps and drying equipment to remove standing water, assess damage, and start the drying and cleanup process to prevent mold and further damage.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that quickly stops leaks, removes excess water, dries and dehydrates spaces, treats mold, and restores structures and belongings to their pre-damage condition.

Water damage-related mold removal

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Water damage-related mold removal is the process of cleaning up mold growth caused by water damage, drying the area, removing affected materials, sanitizing surfaces, and preventing future mold by fixing leaks and improving moisture control.

Water removal

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Water removal is a service that quickly extracts excess water from flooded or wet areas using pumps, vacuums, and drying equipment, then dries and dries out structures to prevent damage and mold, often after spills, leaks, or floods.

PuroClean of Tri-Cities Reviews

Kevin Casmer
Kevin Casmer
5 ★★★★★
A pipe burst in my bedroom closet, causing mold to grow throughout the rest of my apartment. PuroClean Sent Austin and Gabe to assist me with cleaning and removing all the damage property. They were on time professional, knowledgeable, and hard working. They worked around my schedule and showed genuine concern and kindness to my situation. I definitely recommend PuroClean's services. Lastly Austin & Gabe definitely deserve raises!
Roger Johnston
Roger Johnston
5 ★★★★★
They did a good job. They showed up fast and finished quickly. They were very friendly and professional. They did everything they were asked to do and went above and beyond for us. Would highly recommend them. All this damage was taken care of very efficiently.
Pamela Johnson
Pamela Johnson
5 ★★★★★
Brittany, Jack, and Kim in the office, were excellent, professional and showed up when I needed them most. They answered all my questions. They returned every phone I made to them. They even hauled off the damage items to the landfill. They worked 6 hours on my basement. I would definitely use them again. They even worked with my homeowner’s insurance adjuster. Awesome company
Edwar Gomez
Edwar Gomez
5 ★★★★★
I’ve had a great experience with this company! They’re always quick to respond, very professional when communicating, and consistently provide excellent service. I regularly speak with Kim Lewis, and she’s always a pleasure to work with — friendly, helpful, and a true example of great customer service. It’s clear this company values its clients. Highly recommend!
Antonio Kouirinis
Antonio Kouirinis
5 ★★★★★
I have been dealing with pure clean from the Tri-Cities for a couple weeks now. Since my water leak. Pure clean from the Tri-Cities has some unique employees. I also had a pleasure to deal with Jackman Sleeper. Another excellent employee on your list. Very professional he made sure he explained everything that they did and what it would take to put everything back the way that it was. Mr Jackman you also get a 5 star for Your workmanship and knowing how to deal with customers at a professional level . Thank You Jackman for everything you done for me and my home. PuroClean clean Tri-Cities has the best in the field!!!!!!
Anthony Marinucci
Anthony Marinucci
5 ★★★★★
After seeing this company in action, i would (and will) recommend them to anyone who needs the services they provide. Their communication, punctuality, professionalism, respect, and honesty was an absolute joy to experience. The quality of work was fantastic, they stuck to the time frame that was established, and went the extra mile too. They're one of the easiest recommendations ill ever make. Special shoutout to Willie Richardson as a project team leader, his knowledge, experience and professionalism were unique in this modern era of "who can you trust" and "who is trying to take advantage of my bank account now". Thank you to everyone at this company!
Homey D Man
Homey D Man
5 ★★★★★
Jordan did a fantastic job while working solo. Great Company to do business with while being informative and understanding. Communication from the office personnel is professional & friendly . Highly Recommended
Richard Ehret
Richard Ehret
1 ★☆☆☆☆
Josh needs to learn communication skills and business acumen. Allstate sent this franchise to clean damage from a pipe burst that ran for days while we were out of town. I was told on 3 occasions a crew would do an assessment (“inventory”) of the damaged personal property and they never showed up! I rearranged travel to stay on site to help with the inventory. Josh said they were “short staffed” which may be true but don’t take the job if you can’t be punctual and responsive. After setting up the fans and dehumidifiers and letting them run for 4 days and after not coming for the inventory for the 3rd day, I told Josh I was putting his equipment in my driveway. Like magic, a van showed up in 1 hr.
Jessica Land
Jessica Land
5 ★★★★★
Back in August, we had water damage less than 1 weeks after moving into our home. Puroclean came and assessed the water damage and also discovered that mold had developed on the kitchen wall and one of our kitchen cabinets. Puroclean acted right away in resolving the water damage and mold issue. Because this situation was overwhelming, I was very upset and cried in front of the staff working there. There was a very nice woman from Puroclean didn't have to this but she comforted me and told me everything was going to be okay. Thank you, Puroclean, for the professional work and the empathetic gesture!
Brandi May
Brandi May
5 ★★★★★
We had nightmarish water damage and were devastated felt like the end of the world. Kim with puroclean answered the phone right away and did a good job walking me through the steps. They were super professional while also being compassionate something that is scary. The crew that came to house went above and beyond I would recommend them to everyone. We are pleased with the service we received.
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About PuroClean of Tri-Cities

PuroClean of Tri-Cities is a trusted water and property restoration service located at 9 Glen Mize Way, Gray, TN 37615. Serving both commercial and residential customers, the company emphasizes rapid response, thorough cleaning, and meticulous restoration to help families and businesses recover after water, fire, mold, or other property damage events. Their approach blends technical expertise with compassionate customer service, ensuring clients feel informed and supported throughout every step of the process. The team operates 24 / 7 Emergency Response, underscoring a commitment to quickly assess scenarios, stop further damage, and begin restoration work as soon as possible. Drawing on a broad suite of services, PuroClean of Tri-Cities handles water damage restoration, flood cleanup and restoration, water extraction, and water damage-related cleanup and repair. They also provide fire damage restoration, fire damage cleanup and repair, and smoke cleaning to restore properties affected by fires. In addition, the company offers mold assessment, mold cleaning, mold remediation, and mold-related restoration to address moisture-driven mold growth. These capabilities are complemented by air filtration, deodorization and odor control, cleaning and disinfection, and disinfection protocols that support a healthier indoor environment after incidents. PuroClean of Tri-Cities serves both commercial property and residential properties with a comprehensive set of cleaning and restoration services. They perform carpet cleaning, carpets and upholstery cleaning, and flooring services to refresh interiors after damage. The firm also conducts crawl space cleanup, duct cleaning, and thermal imaging to identify hidden moisture and temperature variances that influence remediation strategies. For more specialized needs, they offer hazard mitigation like hazardous materials handling, biohazard cleanup and remediation, biohazard damage restoration, and biohazard remediation, as well as sewer cleanup and cleaning and sanitization to eliminate contaminants. Clients consistently highlight the company’s responsiveness, professionalism, and willingness to tailor solutions to individual circumstances. Office staff members—such as Brittany, Jack, Kim, and others—are frequently cited for clear communication, accessibility, and coordinating with insurance providers to streamline the recovery process. Project leaders and crews are recognized for punctuality, workmanship, and going above and beyond to restore homes and businesses to their pre-damage condition. The service philosophy blends rigorous restoration standards with compassionate customer care, aiming to reduce disruption while delivering trustworthy, thorough results. Whether addressing a sudden water intrusion, a stubborn mold issue, or the aftermath of a fire, PuroClean of Tri-Cities positions itself as a dependable partner in property restoration, emergency management, and reconstruction services.

Water Damage Restoration Service

Water Damage Restoration Service by PuroClean of Tri-Cities in Gray, TN offers fast, professional remediation, including water extraction, structural drying, mold prevention, and rebuild assistance to restore homes and peace of mind after floods, leaks, or storms.

Fire Damage Restoration Service

PuroClean of Tri-Cities in Gray, TN offers expert fire damage restoration, including smoke and soot cleanup, odor removal, content restoration, and sanitized rebuilds to restore safety and peace of mind after a fire. Fast response, compassionate service, and thorough results.