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PuroClean Property Damage Experts

PuroClean Property Damage Experts in Cleveland, TN, provides professional water damage restoration and a broad range of services to quickly recover homes and properties.

Water Damage Restoration Service at 2405 Buchanan Rd Se in Cleveland, TN 37323

Operational
★★★★★
Rating: 4.7 based on 77 reviews
Address: 2405 Buchanan Rd SE, Cleveland, TN 37323
Phone: 14237903500
Emails:
Anita Austin (Sales And Marketing Manager) - [email protected]
Anita Austin (Sales And Marketing Manager) - [email protected]
Ann Crum (Sales Executive) - [email protected]
Employees: 50
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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PuroClean Property Damage Experts

PuroClean Property Damage Experts Services

24 / 7 Emergency Response

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24 / 7 Emergency Response is round-the-clock support that quickly detects, communicates, and responds to urgent problems, providing fast assistance, coordination with responders, and follow-up to ensure safety and resolution.

Air Filtration

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Air Filtration is a service that removes dust, smoke, and pollutants from indoor air using filters and devices, improving air quality. It involves evaluating spaces, installing or replacing filters, and maintaining systems to reduce allergens and odors.

Biohazard Cleanup

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Covid 19 cleaning and spraying for affected areas. Removal of contents and cleaning if death has taken place

Black Mold

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Black Mold is a service that detects and reports mold growth, usually in homes or buildings. It involves inspections, sampling, and tests to identify mold types, moisture sources, and recommended cleanup to improve indoor air quality and safety.

Carpet cleaning

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Carpet cleaning is a service that removes dirt, stains, and odors from carpets using vacuuming, washing, and sometimes steam or chemical cleaners to refresh and extend the carpet’s life.

Clean And Disinfect

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Clean And Disinfect is a service that removes dirt, germs, and bacteria from surfaces using cleaning agents and disinfectants, then dries the area to prevent spreading and keep spaces sanitary and safe.

Clean Out

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Clean Out is a service that helps you remove unwanted items from a space, organizing what's kept, and disposing or donating the rest. It involves planning, sorting, packing, and hauling away junk to create a neat, usable area in your home or business.

Cleaning And Sanitizing

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Cleaning and Sanitizing is the process of removing dirt, germs, and grime from surfaces and objects to make them clean and safe. It involves dusting, wiping, washing, and using cleaners or sanitizers to reduce bacteria and spoilage.

Commercial Property

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Commercial Property refers to buying, selling, leasing, or managing non-residential buildings like offices, shops, and warehouses, including appraisals, tenant management, property maintenance, and market analysis to support business use or investment.

Commercial Services

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Commercial Services provides expert business support for organizations, handling tasks like project management, operations, consulting, and facilities management to improve efficiency, reduce costs, and drive growth.

Construction Clean-up

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Construction Clean-up is the final cleaning step after building or renovation, removing dust, debris, and leftover materials, and preparing the site for use. It includes sweeping, trash removal, polishing surfaces, and cleaning windows and fixtures.

Coronavirus Cleaning

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Coronavirus Cleaning is a cleaning service that specializes in removing, sanitizing, and disinfecting rooms and surfaces to reduce the risk of spreading COVID-19, using approved disinfectants and proper techniques for safe, thorough cleanliness.

Coronavirus Cleanup Services

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Coronavirus Cleanup Services is a service that sanitizes spaces to remove viruses, focusing on cleaning and disinfecting high-touch surfaces and areas to reduce the spread of COVID-19 and help keep environments safer for occupants.

Crawl Spaces

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Crawl Spaces is a service that inspects and possibly cleans and waterproofs the tight space under a house. It involves checking for moisture, insulation, pests, mold, and structural issues, then making improvements to protect the home and improve air quality.

Crawlspace

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Crawlspace is a home moisture and mold prevention service that inspects and seals the space under a house, checking for leaks, pests, and humidity, and then installs barriers or vents to improve air flow and prevent damage.

Crawlspace encapsulation

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Crawlspace encapsulation is sealing and insulating the space under a home to block moisture, pests, and air leakage. It usually involves sealing vents, adding vapor barriers, insulating walls or ducts, and sometimes dehumidification to improve energy efficiency and indoor air quality.

Deep Clean

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Deep Clean is a thorough cleaning service that removes built-up dirt, dust, and grime from all rooms, surfaces, and fixtures, often including hard-to-reach areas. It typically involves intensive dusting, sanitizing, and detailed scrubbing for a fresh, like-new result.

Dehumidifier Installation

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Dehumidifier Installation is the process of placing and connecting a device that removes excess moisture from indoor air, including choosing the right size, placing it correctly, wiring power, and setting up drainage for quieter, healthier, mold-free spaces.

Disaster Cleanup

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Disaster Cleanup is a service that removes and cleans up after emergencies like floods, fires, or storms, taking care of debris, damaged items, and moisture problems to restore safety and cleanliness in homes or businesses.

Disaster Recovery

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Disaster Recovery is a service that helps you quickly restore IT systems and data after a disruption, such as a power outage or cyberattack. It includes planning, backups, failover to alternate systems, and tested procedures to minimize downtime and data loss.

Disaster Response

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Disaster Response is a service that helps communities after emergencies by coordinating rescue, medical aid, shelter, supplies, and recovery support, using trained teams and rapid communication to reduce harm and rebuild essential services.

Drying & Dehumidification

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Drying & Dehumidification is a service that removes moisture from spaces or materials, using heaters, fans, and dehumidifiers to reduce humidity, prevent dampness, and protect structures, valuables, and indoor air quality.

Duct Cleaning

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Duct Cleaning is a service that clears dust, debris, and contaminants from your home’s heating and cooling ducts to improve airflow, indoor air quality, and system efficiency; it typically involves inspection, cleaning of ducts and vents, and sometimes sanitizing.

Emergency Flood

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Emergency Flood is a rapid-response service that helps communities prepare for and respond to sudden floods by providing real-time alerts, safety guidance, evacuation support, and coordination with rescue teams and local authorities to protect lives and property.

Emergency Restoration Service

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Emergency Restoration Service is a rapid response to fire, flood, or storm damage, assessing harm, securing the site, and quickly restoring safety. It involves water removal, drying, debris cleanup, temporary repairs, and coordinating with insurers and contractors.

Fire Damage Restoration

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Fire Damage Restoration is the process of cleaning up and repairing a home or building after a fire. It includes assessing damage, removing soot and water from firefighting, cleaning surfaces, drying, deodorizing, replacing damaged materials, and restoring the space to its original condition.

Fire damage cleanup & repair

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boarding up debris removal cleaning of structure smoke and soot and content cleaning

Flood Damage

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Flood Damage is a service that helps assess and repair water damage after floods. It includes inspection, water removal, drying, mold prevention, and restoring affected areas to safe, livable condition.

Flood cleanup

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Flood cleanup is a service that removes floodwater, dries and sanitizes affected areas, and restores belongings. It involves water extraction, drying, mold prevention, cleaning, sanitizing surfaces, and guiding safe, proper repairs to prevent future damage.

French Drain system

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A French Drain system is a trench filled with gravel and a perforated pipe that redirects groundwater away from an area to prevent flooding; it involves digging a shallow trench, laying the pipe with holes facing down, covering with gravel, then soil on top.

Frozen Pipe

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Frozen Pipe is a service that detects and prevents frozen or burst pipes in homes, offers insulation and heating solutions, emergency thawing, and guidance to minimize damage during cold snaps.

Hoarding Cleanup

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Hoarding Cleanup is a service that helps individuals organize, safely remove, and dispose of clutter and hazardous items from homes. Trained professionals assess rooms, sort belongings, clean areas, and restore a safe, livable space with sensitive, respectful support.

Moisture barrier

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Moisture barrier is a treatment that creates a protective layer to keep skin or materials dry, preventing water and humidity from passing through. It involves applying a sealant or coating that blocks moisture and reduces dampness and damage.

Mold Assessment

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Mold Assessment is a service that checks for mold in your space, identifies where it’s growing, and measures its amount. It involves visual inspections, moisture checks, sampling if needed, and reporting recommendations to keep your home healthy and safe.

Mold Issue

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Mold Issue is a service that helps identify, assess, and fix conditions that cause mold growth, including inspections, moisture control, cleaning, and remediation to protect indoor air quality and prevent further damage.

Mold cleaning

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Mold cleaning is removing visible mold and moldy odors from homes or buildings, then cleaning surfaces, sanitizing, and sometimes treating with mold inhibitors to prevent regrowth, improving air quality and reducing health risks.

Mold damage restoration

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Mold damage restoration is repairing and cleaning up areas affected by mold after water damage, removing spores, drying materials, treating for odor and health risks, and restoring walls, ceilings, and floors to safe, pre-damage condition.

Mold inspection

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All areas of home and crawlspace inspected for signs of mold moisture.

Mold mitigation

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Mold mitigation is cleaning up and removing mold growth in a home or building, fixing moisture problems, disinfecting affected areas, removing damaged materials, and taking steps to prevent future mold by drying, ventilating, and repairing leaks.

Mold remediation

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Mold remediation is the process of removing mold growth from indoor spaces and fixing moisture problems that caused it. It includes inspecting, containing the area, cleaning affected surfaces, drying, and repairing water leaks to prevent future mold.

Professionals Water Damage Restoration

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Professionals Water Damage Restoration is a service that quickly fixes water problems after leaks or floods, removing water, drying and dehumidifying, assessing damage, cleaning and sanitizing, and restoring your home or business to its normal condition.

Property Damage

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Property Damage is a service that helps assess and address harm to someone’s property, such as homes or belongings. It involves documenting the damage, estimating repair costs, coordinating repairs or replacement, and handling related claims or negotiations.

Property Restoration

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Property Restoration is the process of repairing and renewing homes or buildings after damage from events like fire, water, or storms. It involves assessing damage, cleaning, drying, replacing damaged materials, and restoring safety and livability.

Reconstruction Services

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Reconstruction Services helps repair and restore buildings after damage, such as from storms or floods. It involves assessing damage, securing the site, removing debris, repairing or replacing structural elements, and restoring utilities and finishes to return the property to its pre‑loss condition.

Residential And Commercial

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Residential And Commercial is a service that covers homes and businesses, offering cleaning, maintenance, or repairs to keep living spaces and work areas safe, functional, and well-kept through routine tasks and specialized treatments.

Residential Water Restoration Projects

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Residential Water Restoration Projects restore and repair homes after water damage. It involves assessment, water removal, drying, mold prevention, and repairs to rebuild ceilings, walls, flooring, and utilities to restore safety and livability.

Sewage cleanup

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bio hazard, toilet overflows, sewage spills

Structural Drying

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Structural Drying is the process of thoroughly drying buildings after water damage to prevent mold and further harm. It involves removing standing water, drying walls and floors, monitoring moisture levels, and using equipment like pumps, dehumidifiers, and fans to reach safe, balanced dryness.

Sump pump

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A sump pump is a device that sits in a pit to remove flood water from basements or crawl spaces, using an electric pump and float switch to automatically pump water out of the area and prevent flooding.

Thermal Imaging

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Thermal Imaging detects heat patterns to show how warm things are. It uses a special camera to visualize infrared energy, helping identify hotspots, cold spots, or insulation problems in buildings, electrical systems, or medical contexts.

Tile & Grout Cleaning

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Tile & Grout Cleaning is a service thatRefreshes tiled floors and walls by removing dirt, grime, and stains from tiles and the grout lines using specialized cleaners and equipment, leaving surfaces looking brighter and more sanitary.

Water Extraction

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Water Extraction is a service that collects and removes water from flooded areas or spills, using pumps, vacuums, and drying equipment to remove moisture, protect property, and prevent mold, with careful monitoring and safety precautions.

Water Removal

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Water Removal is a service that quickly removes excess water from buildings or areas after floods, spills, or leaks. It involves pumping or extracting water, drying surfaces, and setting up pumps or dehumidifiers to prevent damage and mold.

Water damage-related cleanup & repair

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water extraction drying content manipulation and content cleaning

Water damage-related mold removal

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Antimicrobial cleaning using safe nontoxic chemicals. Sealing of material to ensure no mold spores can stick to surface. Content cleaning

PuroClean Property Damage Experts Reviews

Steve Pribanich
Steve Pribanich
5 ★★★★★
We've been in our retirement forever house for about 5 years, on the TN river, and noticed that we could not get ride of dust. Our neighbors had no dust issues. So we shopped around for HVAC cleaners, that were bonded, pleasant, and professional, and picked PuroClean. They came on time, band new equipment, and the employees were friendly and professional. We are so HAPPY we picked PuroClean! We give them a 5+ Star rating.
Rachel Moore
Rachel Moore
5 ★★★★★
I have used PuroClean for two different projects. Both times, the company has been very professional and done a great job! They were very quick to respond and have someone out in a very timely manner (within 24 hours). Their customer service has been excellent. I have worked with Jorge on both projects and he explained both projects in detail so I was clear on what the company would be doing. He was patient in answering my questions and always followed up if I had questions later. Both projects were done exactly like what was described and the crew was very considerate of the area they were working with (and not damaging other areas). I will not hesitate to call PuroClean for future needs. Jorge is a pleasure to work with. I highly recommend this company!
KB Frase
KB Frase
5 ★★★★★
We've had 2 flooding events in the house in 2 months. The first company took 4 hours to get here and start. PuroClean was here in less then an hour. Helped clean up the water,we missed set up the equipment and had us on the road to a piece of mind. They were here when they said they would be. Jorge kept me in the loop on everything. Sean and his crew were very fast in removing the flooring and kept everything clean. Everyone was very polite and respectful and friendly when talking to us. Also worked with the insurance company to directly to help speed the process up. My wife and I highly recommend Puro Clean for any type of leaks.
Adelia Hall
Adelia Hall
5 ★★★★★
When my dad passed away, my sister and I needed help cleaning out his attic and restoring it back to a clean and safe environment. We called Puroclean and from the moment I spoke with Sharon on the phone, I knew we had found the right people! Every single person was kind, helpful, and responsible. Their professionalism and personal touch made this difficult experience a day to reminisce and remember the joy of our childhood home. We even shared some laughs and smiles. Thank you for helping us with every step of the process.
Patrick Dyke
Patrick Dyke
5 ★★★★★
I had a major sewage leak in my crawlspace and the team got on it quickly. They cleaned and encapsulated it for less than another company quoted to just clean it. Jorge kept me updated frequently and they provided professional service. The team also kept me apprised of any issues and helped me with information about the leaking pipe so I could coordinate with my plumbing company.
Rob Bailey
Rob Bailey
5 ★★★★★
PuroClean will go above and beyond all expectations. From the moment they arrived, their team was professional, compassionate, and incredibly thorough. They respond quickly, assess the damage with clarity, and will explain every step of the restoration process in a way that is easy to understand. Their attention to detail and commitment to restoration will give great peace of mind. They treat your property like it is their own. If you’re facing any kind of property damage and need a trustworthy, reliable team, you won’t find better than PuroClean. Highly recommended! ⭐️⭐️⭐️⭐️⭐️
Kim Simpson
Kim Simpson
5 ★★★★★
⭐️⭐️⭐️⭐️⭐️ I can’t say enough good things about PuroClean! From start to finish, their team, lead by Cynthia, was professional, responsive, and incredibly thorough. They showed up quickly, explained everything clearly, and took care of the problem with care and precision. It’s never fun dealing with damage to your home, but they made a stressful situation so much easier. Highly recommend PuroClean to anyone needing restoration services—honest, reliable, and top-notch service all around!
C Theriot
C Theriot
5 ★★★★★
We used Puro-clean in the past for disaster clean-up after a flood at my mother in law's home. They were an absolute blessing and handled everything professionally. We recently needed their services in our home during a remodel. They came out the same day that we called to provide an estimate, and were able to do the work needed the following day. Extremely knowledgeable and professional. 08/2025 We have recently needed their services again. They're very professional, honest, organized, on time and helpful. Shaun H. arrived at the specified time and explained everything to me. He was very helpful, knowledgeable and kind throughout the process. From start to finish, everyone that we dealt with was very professional and knowledgeable. They definitely get our recommendation.
The Robinson Family
The Robinson Family
5 ★★★★★
When our refrigerator ice maker waterline suddenly leaked while we were away, we returned home to find our hardwood floors covered with water and beginning to cup. By the second day, the floors looked really bad, and we were so discouraged. We knew we needed professional help but wanted to find the right team. Our plumber recommended PuroClean, and we couldn’t be more thankful. From my initial phone call with Charles Atkins, I knew we were in great hands. Within an hour, their team was at our house, immediately jumping into action. Their expertise, care, and professionalism were exactly what we needed. Unlike some companies that treat you like just another number, PuroClean treated us like family. The entire staff was encouraging and went above and beyond to help us. Jorge Villatoro provided exceptional customer service, ensuring we understood every step of the process. Now, several days later, our floors are dry, the hardwood is returning to normal, and the moisture levels are down. We couldn’t be more pleased! We want to thank the entire team—Mr. Atkins, Jorge, Caroline, Sergio, Shawn, Lorena, and Jacob—for their exceptional work and dedication. Every single person played a role in helping us through this challenge, and we are so grateful. We can’t speak highly enough of this incredible team of professionals. Without hesitation, we will recommend PuroClean to everyone we know. You simply cannot go wrong with this company! Thank you, PuroClean—you are truly a Godsend!
Justin Bivens
Justin Bivens
1 ★☆☆☆☆
I was very disappointed with my experience with PuroClean. I contacted the company with a basement leak, and an estimate was provided. The work was completed around a flowerbed outside, but this did not fix the leak in my basement. I have recently had to dig up the area to try to solve the problem, and after digging up mulch I realized that only a small portion of the flowerbed was covered with a tarp. I have had an issue for several months, and I have had PuroClean out multiple times. I was denied a refund, and I have been very frustrated by the process. I paid a lot of money, and I’m now having to redo everything that was completed to get my basement leak fixed. This is what $1,422 looks like. I was told over email recently that all they could do was try this to see if it worked. I was then blocked from emailing them back.
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About PuroClean Property Damage Experts

PuroClean Property Damage Experts is a comprehensive water damage restoration service located at 2405 Buchanan Rd Se, Cleveland, TN 37323. The company prides itself on delivering rapid, reliable, and professional property recovery solutions for residential and commercial clients. With a focus on water damage, mold issues, and related property restoration, PuroClean offers a full spectrum of services that address emergencies and ongoing maintenance alike. The team emphasizes timely response, often providing 24/7 emergency service to mitigate further damage and expedite recovery. Their approach includes thorough inspections, moisture assessment, and strategic drying and dehumidification to restore spaces to their pre-loss condition.

The services provided cover essential restoration and cleaning needs across various environments. PuroClean utilizes advanced techniques such as thermal imaging and moisture meters to identify hidden water intrusion, enabling precise remediation. Air filtration and deodorization are employed to improve indoor air quality during and after restoration. Clean and disinfect measures are implemented to reduce contamination risks, including coronavirus and biohazard cleaning as part of a broader commitment to safe environments. Mold assessment and remediation, mold mitigation, and mold cleaning are available to tackle growth and prevent recurrence. Structural drying, crawl space encapsulation, and moisture barrier installation help stabilize affected areas and protect against future moisture intrusion.

In addition to emergency response, the company provides extensive remediation and reconstruction capabilities. Drying and dehumidification, water extraction and water removal, and sump pump services are coordinated to restore structural integrity. They offer cleaning services such as carpet cleaning, tile and grout cleaning, and deep cleaning to ensure thorough cleanliness. Cleaning and sanitizing are standard practices, while construction clean-up and reconstruction services support the full rebuild process after initial remediation. The team also handles commercial projects with commercial property and residential and commercial scope, ensuring both sectors receive tailored support. Duct cleaning, air filtration, and professional deodorization contribute to an improved indoor environment post-restoration.

Customer-oriented and detail-driven, PuroClean Property Damage Experts emphasizes communication and transparency throughout every project. The staff and field technicians prioritize safety, respect for clients’ spaces, and careful coordination with insurance providers to streamline claims. Whether facing a sudden flood, sewage cleanup, or a routine preventative maintenance scenario, the Cleveland, Tennessee team is equipped to deliver dependable, compassionate, and professional service. The company’s promising track record is reflected in strong client testimonials and a commitment to treating each property as if it were their own, ensuring peace of mind from the initial assessment through complete restoration.

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