911 Restoration PDX

Richard is so kind and explains everything clearly. I agree with all the positive reviews for 911 Restoration Portland, as I have also experienced top-notch care and service from every member of the team. My condo was hit by an atmospheric river the week before Christmas, plus my place sits at the top of a hill in Gresham, and that night the east wind hit the southeast wall with fury, combined with a monsoonic experience from the atmospheric river (monsoonic is now a word... - go ahead and use it...). Richard was my Project Manager, and he sent Daniel out first to set up all the drying and dehumidifying equipment. Then the team arrived and boxed and labeled all the contents of the room (basement bedroom, used primarily for storage). I had an area rug on top of wall-to-wall carpeting, all of it was removed, all damaged and moldy due to the flooding. Every technician showed empathy and respect, and each one was exemplary in taking care of my belongings as they cataloged them. I didn't have flood insurance; I've lived in my place going on 22 years with no water damage since I moved in, so I paid for everything out of pocket (I now have flood insurance, but it won't cover this incident). The whole team had my back throughout- I can't say enough praise for each and every one. Scott and Daniel were in charge- Daniel with all the equipment to high-velocity dry and dehumidify, and Scott with evacuating the room contents and storing all of it in my garage. Really efficient and very well-organized. Chris R. came every day to check on everything, as did Daniel, and both of them always contacted me to schedule their work. The whole experience was so helpful. I never would have been able to do a fraction of what the team did for me on my own (I'm older and recovering from cancer). Richard advised the basement needed waterproofing, as several days after all the work was done, it rained steadily for 24 hours, and I had more water seepage, so Daniel brought everything back and let the equipment do it's thing for three days to make sure everything was absolutely dry. Richard recommended several waterproofing companies. I contacted several of them and got bids, and my HOA is covering the waterproofing, as it involves the foundation. The Hoa accepted one of the bids Richard had recommended, so I am now entering that phase. Learning experience - one I hope I'll never have to undergo again - it's very disruptive and all other matters play second fiddle, but if I ever do experience another such event, I'll be contacting 911 Restoration Portland! Thank you so much, Richard, Daniel, Scott, Chris (both older and younger Chris!), Kathy, Donna, Haden, and Mike! You guys are all exceptional!!! So professional and kind!!