SERVPRO of Klamath & Lake Counties

SERVPRO of Klamath & Lake Counties Services

SERVPRO of Klamath & Lake Counties Reviews

Patrick Colahan

4 ★★★★☆

Water damage resulted in ruined floor and mold growth. Bre and Chris were brilliant deconstructing and cleaning. They worked very hard for long hours in very hot conditions. I was disappointed that Servpro was not able to do the reconstruction and upset that the office did not tell me this until very late in the process. This caused a serious delay finding people to do the repairs. Also, they have yet to provide me with the identification of the flooring so that it could be matched to the rest of the house as they had said they would. The work crew would get 5 stars. The office personnel were also very courteous and prompt. Management would get 1to 2 stars for their performance. They do hire good people.

About SERVPRO of Klamath & Lake Counties

Situated in the Western Auto And RV area of Medford, Oregon, SERVPRO of Klamath & Lake Counties is a dedicated water damage restoration service provider serving the communities of Klamath and Lake Counties. The organization emphasizes rapid response, thorough assessment, and meticulous cleanup to restore homes and businesses after water, fire, or other calamities. Their team operates with a focus on safety, efficiency, and clear communication, ensuring that clients understand each step of the restoration process from initial damage assessment to final restoration touches. The company’s location at 1492 Burl Crest Dr, Medford, OR 97504 places it within reach of residents seeking reliable emergency response and professional cleaning services in a five-county region, with a strong emphasis on minimizing disruption and helping property owners return to normal life as soon as possible.

Their service offering spans a broad spectrum of cleaning and restoration needs. As a Water Damage Restoration Service, they respond to floods and leaks with water extraction, drying, dehumidification, and mold prevention strategies designed to mitigate secondary damage. They also provide Air Duct Cleaning Service to improve indoor air quality by removing dust, debris, and contaminants from heating and cooling systems, contributing to healthier living and working environments. In terms of Building Restoration Service, the team rehabilitates affected structures, working to stabilize compromised frameworks and restore architectural integrity after various incidents. Carpet Cleaning Service is available to remove stains and soils, reviving carpeted areas and contributing to a healthier, more presentable space. They employ cleaners and cleaning service professionals who handle routine sanitization as well as more intensive remediation projects, ensuring spaces are cleaned to high standards and prepared for occupancy or re-occupancy.

Fire Damage Restoration Service is another critical area, with specialists who assess fire damage, perform debris removal, and implement restoration plans to recover both structure and contents. Waste Management Service capabilities support the proper disposal of hazardous and non-hazardous waste generated during cleanup and remediation, aligning with environmental and regulatory requirements. The broad scope of services also encompasses Cleaning And Sanitizing to promote hygienic environments, especially after water or fire incidents, and Commercial Services to address larger-scale properties such as offices, storefronts, and multi-unit buildings. Damage Assessment is a foundational service, enabling precise determination of the extent of damage and informing the restoration strategy. Fire Damage Repair and Restoration, Restaurant Cleaning, Sewage Back Up, Storm Damage Cleanup and Restoration, Water Damage Repair and Restoration, and Water Leaks are additional focused offerings that help clients recover from diverse scenarios with expertise and care.

Customer feedback highlights both strengths and learning opportunities. Clients have noted that the work crews—commendably proactive, capable of deconstructing and cleaning efficiently—performed well under challenging conditions and earned high marks for their effort, professionalism, and courtesy. Some concerns were raised regarding communications related to reconstruction scope and timelines, which underscores SERVPRO of Klamath & Lake Counties’ ongoing commitment to improving coordination between field teams and office personnel. The company remains devoted to hiring skilled, dependable professionals who deliver thorough cleanup, dependable service, and transparent communication, with a goal of supporting clients through every phase of remediation and restoration. The team’s dedication to assisting homeowners and business owners during stressful events reflects the organization’s mission to restore not just properties, but also confidence and peace of mind for those they serve. Located in the Western Auto And RV area, the business continues to grow its reach and capabilities, leveraging experienced technicians and a cliente-centric approach to mitigation, cleaning, and reconstruction when appropriate.

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