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FIRST ONSITE Property Restoration

FIRST ONSITE Property Restoration in Carlisle, OH provides professional water damage restoration and 54 related services, restoring properties quickly and efficiently.

Water Damage Restoration Service at 711 Business Pkwy in Carlisle, OH 45005

Operational
★★★★☆
Rating: 4.3 based on 117 reviews
Address: 711 Business Pkwy, Carlisle, OH 45005
Phone: 19377901650
Emails:
Employees: 1000
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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FIRST ONSITE Property Restoration

FIRST ONSITE Property Restoration Services

Ac Duct Cleaning

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Ac Duct Cleaning cleans and sanitizes the air ducts and vents in heating, ventilation, and air conditioning systems to remove dust, debris, and mold, improve airflow, reduce allergens, and boost indoor air quality.

Air Duct & Hvac Cleaning

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Air Duct & HVAC Cleaning is a service that cleans your home’s air ducts and heating/cooling systems, removing dust, mold, and debris to improve airflow, indoor air quality, and system efficiency through specialized equipment and sanitizing steps.

Air Vent Cleaning

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Air Vent Cleaning is a service that removes dust, debris, and buildup from your home's ventilation ducts and vents to improve airflow, reduce allergies, and enhance indoor air quality; it involves inspection, cleaning with brushes and vacuums, and sometimes sanitizing.

Applied Structural Drying

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Applied Structural Drying is a water-damage service that removes excess moisture from buildings after flooding or leaks, using specialized equipment and techniques to dry walls, flooring, and structural components quickly and prevent mold, with careful monitoring and safety practices.

Attic Mold

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Attic Mold is a service that detects and removes mold in attic spaces, improves air quality, and protects the home. It involves inspection, moisture control, cleaning, mold treatment, and recommendations to prevent future growth.

Basement Flood

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Basement Flood is a service that checks and fixes basement water problems, such as leaks, seepage, and standing water. It includes inspection, moisture assessment, sump pump or drainage improvements, waterproofing, and preventative measures to keep basements dry.

Carpet cleaning

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Carpet cleaning is a service that removes dirt, stains, and germs from carpets using vacuuming, washing, and specialized cleaners to restore freshness and extend the carpet’s life.

Chemical Spills

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Chemical Spills is a safety service that helps detect, contain, and clean up hazardous chemical leaks to protect people and the environment, including proper containment, cleanup steps, and guidance on reporting and disposal.

Commercial Sanitation

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Commercial Sanitation is cleaning and upkeep for business spaces—offices, stores, and workplaces. It involves trash removal, surface cleaning and disinfection, restroom upkeep, floor care, waste handling, and safety compliance to keep sites hygienic and productive.

Comprehensive Services

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Comprehensive Services is a broad package that covers all essential needs in one place, including assessment, planning, and execution across multiple areas, with coordinated support, ongoing monitoring, and adjustments to ensure complete, integrated outcomes.

Damage Cleanup Specialists

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Damage Cleanup Specialists is a service that helps restore homes or businesses after disasters like floods, fires, or storms by cleaning debris, drying areas, removing hazards, and bringing spaces back to safe, usable condition.

Disinfecting And Sanitizing

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Disinfecting and sanitizing is cleaning surfaces to kill germs and reduce dirt. It involves wiping away residue, applying approved products, and following safety steps to make spaces cleaner and safer for people and pets.

Dryer Vent Duct Cleaning

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Dryer Vent Duct Cleaning is a service that clears lint and debris from your dryer's vent and ductwork to improve airflow, prevent fires, and make clothes dry faster. Technicians inspect, clean, and may seal or repair ducts as needed.

Electrical Installation

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Electrical Installation is the process of setting up electrical systems in a building, including wiring, outlets, switches, and safety devices, to reliably power lights, appliances, and equipment while meeting safety standards.

Electrical Work

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Electrical Work is fixing, installing, or upgrading electrical systems in homes or buildings, including wiring, outlets, lights, and safety devices, done by trained technicians to ensure safe, reliable power and compliance with codes.

Emergency Service

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Emergency Service is a rapid response system that provides urgent help for critical situations, such as medical, fire, or safety emergencies. It coordinates trained responders, dispatches the right resources, and offers immediate, life-saving support and guidance.

Environmental Services

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Environmental Services helps protect the environment by cleaning up, managing waste, and monitoring air, water, and soil. It involves cleanup projects, waste collection and disposal, pollution prevention, and sustainability planning to keep communities healthy.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that cleans up smoke, soot, and water from a fire, removes damaged materials, and restores your home or business by repairing structure, repainting, and replacing damaged fixtures to return spaces to safe, usable condition.

Flooring

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Flooring is the process of installing or replacing the surfaces on floors, such as wood, tile, or vinyl, to improve durability and look. It involves selecting materials, preparing the subfloor, and precise cutting and laying for a smooth finish.

Free Inspections

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Free Inspections are no-cost checks of your item or space to identify issues, assess condition, and provide basic guidance or next steps without charging you upfront.

H V A C Duct Cleaning

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HVAC Duct Cleaning is a service that cleans the network of ducts in heating, ventilation, and air conditioning systems to remove dust, dirt, mold, and debris, improving airflow and indoor air quality.

Hardwood Floor Drying

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Hardwood Floor Drying is a service that removes excess moisture from wooden floors after spills or water damage, using fans, dehumidifiers, and controlled heat to prevent warping, swelling, or mold while restoring a safe, dry, smooth surface.

Hoarding Cleanup Services

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Hoarding Cleanup Services help people safely sort, remove, and organize items from homes where excessive clutter has built up. Professionals assess needs, provide cleaning, sanitizing, disposal, and support to restore a safe, livable space.

Home Clean

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Home Clean is a cleaning service that helps tidy and sanitize your living space, offering tasks like dusting, vacuuming, kitchen and bathroom cleaning, and surface disinfecting to keep your home fresh and cared for.

Home Inspections

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Home Inspections assess a house’s condition by examining structure, systems, and safety features, identifying defects, risks, and maintenance needs so buyers, sellers, or homeowners understand current issues and plan repairs or investments.

Insurance Claims

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Insurance Claims is the process of requesting payment from an insurer after a loss or damage. It involves reporting the incident, filing forms, providing evidence, and working with adjusters to determine coverage and payout terms.

Mold Issue

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Mold Issue is a service that detects and addresses mold in buildings, identifying moisture sources, inspecting affected areas, advising on remediation steps, and helping prevent future growth with cleaning, drying, and mold remediation strategies.

Mold cleaning

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Mold cleaning removes mold from surfaces to improve air quality and prevent damage. It involves inspecting, sealing, removing moldy material, cleaning with appropriate cleaners, and applying controls to prevent recurrence.

Mold inspection

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Mold inspection checks a home for mold growth and moisture problems. A trained inspector looks for signs of mold, tests air and surfaces, and notes sources of moisture to prevent damage and health issues.

Mold remediation

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Mold remediation is the process of safely removing mold growth from homes or buildings and fixing moisture problems that caused it, using containment, cleaning, and sometimes replacing affected materials to prevent health risks and future growth.

New Furnace

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New Furnace is a service that installs or replaces a home heating furnace, including selecting the right unit, delivering and wiring it, and ensuring proper setup, safety checks, and startup so your home stays warm efficiently.

Painting

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Painting is the creative process of applying color, usually on a surface like canvas or walls, to express ideas, scenes, or moods. It involves planning, choosing paints and brushes, layering colors, and refining details to produce a finished artwork.

Pipe Leak

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Pipe Leak is a service that detects and fixes leaks in plumbing pipes, identifying the source, repairing or replacing damaged sections, and testing the system to ensure no further leaks occur, with minimal downtime.

Plumbing

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Plumbing is fixing and installing pipes, fixtures, and taps that bring clean water in and carry waste out. It involves diagnosing leaks, unclogging drains, repairing or replacing pipes, and ensuring safe, working water systems in homes or buildings.

Remodel In Your Home

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Remodel In Your Home helps you plan and complete home renovations, from updating rooms and layouts to choosing finishes and managing contractors, so your living space fits your needs and style with clear steps and support.

Remodeling

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Remodeling is updating or changing a home’s structure, layout, and features. It involves planning, budgeting, and renovating rooms, improving plumbing, electrical, and finishes to better fit needs and style.

Repair Construction

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Repair Construction is a service that fixes and restores buildings, interiors, or structures. It involves assessing damage, planning repairs, and carrying out tasks like patching, replacing materials, and ensuring safety and proper functionality.

Roof Inspectors

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Roof Inspectors is a service that checks a roof for damage, wear, or leaks. A professional inspects shingles, flashing, and structure, notes needed repairs, and may provide a report and estimates to help protect your home.

Roof Installations

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Roof Installations is a service that fits new roofs on homes or buildings, including selecting materials, preparing surfaces, installing underlayment and shingles or tiles, and ensuring weatherproofing and proper drainage for durability and safety.

Roof Replacement

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Roof Replacement is the process of removing damaged or old roofing and installing a new roof over the home. It involves inspection, choosing materials, removing old shingles, repairing decking if needed, and ensuring proper sealing and weatherproofing.

Roofing

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Roofing is the service of installing, repairing, or replacing the top covering of a building to protect it from weather. It involves inspecting for damage, choosing materials, and safely removing old shingles or tiles, then installing and sealing the new roof.

Sewage cleanup

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Sewage cleanup removes and sanitizes water and waste from sewage spills or backups, cleaning contaminated areas, removing solids, disinfecting surfaces, and fixing the source, to restore safety and prevent health risks.

Smoke Damage

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Smoke Damage is a service that cleans and restores spaces affected by fire smoke, removing soot, odor, and stains, testing for safety, and repairing or replacing damaged materials to restore the area to a safe, livable condition.

SteraMist

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SteraMist is a cleaning service that uses hydrogen peroxide-based mist to disinfect and sanitize surfaces and air, reducing germs and odors. It involves spraying a harmless, clinical-cleaning mist to reach hard-to-wipe areas for quick, effective sanitation.

Storm Damaged

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Storm Damaged is a service that inspects, assesses, and repairs properties after a storm, fixing structural issues, roof and water damage, and restoring safety and livability for homes or businesses.

Sub Floor

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Sub Floor is a service for repairing and leveling the bottom layer of a building's floor, fixing issues like cracks, sagging, or moisture damage, and preparing a smooth, solid surface for new flooring.

Sump Pumps

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A sump pump service installs or repairs a pump that removes water from basements or crawlspaces, protecting homes from flooding. It involves evaluating drainage, installing the pump and sump basin, wiring, and testing automatic operation.

Tile Repair

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Tile Repair is a service that fixes cracked, loose, or damaged tiles and regrouts them to restore a smooth, waterproof, and attractive floor or wall surface, often replacing broken tiles as needed.

Water Extraction

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Water Extraction is a service that removes water from flooded spaces or damp areas, using pumps and drying equipment to extract moisture, assess damage, and restore surfaces to safe, dry conditions.

Water Heaters

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Water Heaters is a service that provides heating and delivery of hot water for homes and buildings, including installing, repairing, and maintaining tanks or on-demand systems to ensure reliable hot water for showers, baths, and appliances.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that removes excess water, dries and dehumidifies spaces, sanitizes affected areas, and restores damaged structure and belongings, including repairs to floors, walls, ceilings, and systems.

Water damage-related mold removal

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Water damage-related mold removal is a service that cleans up mold after water damage, stops leaks, dries the area, tests for mold, and safely removes contaminated materials to prevent health issues and restore a safe, dry environment.

Water damage-related pest control

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Water damage-related pest control is a service that identifies and fixes pests that arrive after water damage, such as by removing moisture, drying surfaces, repairing leaks, and treating for insects or rodents to prevent mold and further infestations.

Water removal

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Water removal is a service that quickly extracts excess water from a space or item after flooding, spills, or leaks, using pumps, vacuums, and drying tools to prevent damage and mold, then dehumidifies and restores the area.

FIRST ONSITE Property Restoration Reviews

Jeff
Jeff
1 ★☆☆☆☆
Update: I have a positive update. Dry Patrol/First on Site Reached out to me a couple of months ago. They went above me on to do what they could do to make things right. I honestly think that Management didn’t realize How tough the job went and how bad the first experience was. It seems like they possibly narrowed it down to an employee who is no longer there and once they did this, They came back and didn’t just fix my complaints, they also did some extra stuff for us, Including putting new flooring in the bathroom. There’s one person I would really like to think, not sure he wants his name to mentioned But his initials are DG. He fielded what was probably 100 calls from me, Always got back to me quickly, remained positive through my incessant complaining, and is really the one that made all of this happen. It obviously doesn’t make everything right. My Dad built this business in the 80s-90s, and hated that the fire destroyed the building. He was fighting cancer throughout this whole process And would have loved to be able to come to the office and furthermore to see it completed, but he never got that chance. That is something I will always blame the original contractor for. But a few people there really tried to do what they could to make it right. Update: Thank you very much for publicly posting, asking me to contact you to make things right, while privately telling me directly that you aren’t going to help at all. I just thought people should see that while your company says one thing, You actually do the opposite. WORST construction experience ever. This review is technically for Dry Patrol, who was recently bought out by First OnSite. I should preface everything by saying that I own a local insurance agency that deals with restoration companies on a weekly basis. After you’ve done what I do for years, you start to develop a feel from extensive experience with reputable remediation firms. Dry Patrol, however, acted in a manner that is anything but reputable. They delivered unacceptable service, dishonest communication and substandard work on a fire restoration project that began in April of 2023. After 10 months of missed deadlines, false claims of work being done, and shoddy craftsmanship, we were forced to terminate their contract. We retained a portion of the funds to have a competent company rectify the situation. The accompanying photos were taken immediately after Dry Patrol's "repainting" of our office and speak for themselves. Beyond the disastrous interior work, Dry Patrol caused extensive damage to our property. Their negligence destroyed our parking lot, parking blocks, and multiple areas inside. They left a commercial dumpster directly on the asphalt, without protection, causing dents and severe rust damage that require complete resurfacing. Their unprofessional attempts at remediation only made things worse. The amount of time it took them (to not even finish) became the joke of the town. We chose to end the relationship as it became clear Dry Patrol lacked the expertise and integrity to complete the job. This was the absolute worst construction experience we've ever had. It’s something that other insurance agencies need to know so they know what to expect when referring Dry Patrol to a client. To top it off… THEY SEALED OFF THAT ATTIC. That’s right. After they reframed the walls and redid the ceiling they closed off our attic access. So now no one can get in the attack even if they need to. Their subpar plumbing work also caused the carpet to be stained in a couple areas. I could really go on and on, as I have a list of things they did poorly along with many more pictures and screenshots of conversations of them over promising and under delivering, excuses for why they missed deadlines, and outright lies about days and time worked. With that being said, they were recently bought out by a new company. I cannot speak to their work or craftsmanship with this company. But Dry Patrol themselves from April 2023 until we cut ties in February 2024 was absolutely awful.
Mike Boyle
Mike Boyle
5 ★★★★★
Absolutely an amazing crew of people from the office staff to the field technicians and management. Reliable, speedy, and efficient service is clearly their number one priority, and they demonstrate that on every job. I’m calling them every time.
C H
C H
5 ★★★★★
Jordan and his team were amazing. Jordan arrived within hours of calling Dry Patrol. He gave me an estimate for clean up on the spot. He didn't pressure at all, but did offer to get started that day if I was ready. I did want to get the clean up started right away, and he set everything up. They came back to the house most days to check the progress and adjust everything. I feel like the clean up was perfect, everything was dried very quickly and completely. Super professional, detailed, and efficient. Excellent communication throughout, including calling ahead so I knew when they would be coming out (and they were flexible if I needed a different time). Jordan also went above and beyond explaining how it worked with insurance so I knew what to expect. A+ would 110% recommend
Isabella Bowling
Isabella Bowling
5 ★★★★★
I had a massive house fire in April and was extremely weary of the restoration and rebuild process, as it happened to my first home. Finding a company that did both the restoration and rebuild was important to me. I met with a few different companies, but Dry Patrol really stuck with me. The crew was very professional, and the project manager, Dave, was extremely kind and compassionate to work with. He was readily available during any situation. Even Andrea, in the office, was very flexible and worked around my crazy night shift hours to make things happen. They provided bi-weekly check ins and updates, and promoted safety as the number one priority. By the end of the project, they almost felt like family! Dry Patrol went above and beyond the call of service. Josh and Todd, THANK YOU FOR MAKING MY HOME BEAUTIFUL. I will forever recommend them for any services they offer, and feel confident you'll love them too!!
Joyce Cantrell
Joyce Cantrell
5 ★★★★★
When we got back from Florida after four months, our basement was flooded from a sump pump problem. Two feet of water and a basement full of mold greeted us. When we called DryPatrol they got us the estimate the next day. We were discourage by the lack of response from three other companies. We decided to go with DryPatrol because our plumber recommended them and said they would do a good job for us. He was right! Everything was always explained to us and they did a wonderful job of restoration. Even though it was pretty much a total demo, they tried to save some special items for us. The workers were very efficient especially the demo crew who worked so hard removing our stuff to the dumpsters. What an experience. With the help from DryPatrol we made it back into our house with clean air. I would recommend this company because they work so well with you to get your problem solved as quickly as possible.
kelley bosecker
kelley bosecker
5 ★★★★★
November 27, 2023 - Dry Patrol assisted us to repair water damage to the lower level of our condo caused by a broken water pipe in Loveland, Ohio over the past couple months. They responded immediately to stop further damage. There was significant damage to the ceiling, dry wall, carpet etc. They got everything dried out and repaired on a relatively quick basis. They were wonderful to my elderly mother! Brian was awesome! They were responsive to our calls, texts and emails. The office staff also assisted us in getting necessary info to the insurance company for reimbursement. They got the work done efficiently and well. They were also kind and supportive, and a pleasure to work with. I highly recommend the Cincinnati/Dayton branch of Dry Patrol for remediation/repairs.
Bonnie Benge
Bonnie Benge
5 ★★★★★
The workers were very responsive when I had a flood in my home on a Sunday morning. Cody, Austin and Mike were very polite and professional as they provided the equipment and services for the next several days. Also the office manager named Andrea was very polite and provided excellent customer service. My plumber recommended I call Dry Patrol to help solve my water problem. I am highly satisfied with Dry Patrol. Thank you very much!
Beverly Colvin
Beverly Colvin
5 ★★★★★
They were great when our basement flooded due to a burst water pipe. They were always professional and kept us informed on what was being done and the progress. They were careful to protect the other areas of our home. Always called to let us know when they were coming and we’re flexible to work around our schedule.
Pastel TheGhost
Pastel TheGhost
5 ★★★★★
Dry patrol was very helpful and professional. I had what looked like some water staining on my ceiling. I had them come out and check to see if things were wet. They did a full on inspection with no charge. The guys that came out were very respectful and well educated. They helped me fine the issue. I Highly recommend dry patrol !
Carol Ammon
Carol Ammon
1 ★☆☆☆☆
Company culture seems to lack integrity and transparency with clients and bully behavior is acceptable within the company. Quick to take deposits and then show up at their convenience. They left our family without plumbing/water for an extra 5 days dues to not coming when expected around the holidays our whole holiday plans had to be rearranged without notice. Reaching out to the company for response was meet with no answer till the emergency line was called. After thinking the account was settled again caught off guard by a harsh and unwarranted voicemail about a lien on our property for non payment. Never received a bill in the mail nor prior phone calls for payment. They stated after asking for mediation in this matter with management due to some miscommunication and double standards in their company. I was informed their system can be confusing. If you haven’t heard from customers via email or calls. Maybe send out a paper invoice in the mail along with an electronic option. Before calling and threatening clients. I would not recommend this company after going through what our family went through. They came recommended from our plumber and they were disappointed in hearing about our service.
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About FIRST ONSITE Property Restoration

FIRST ONSITE Property Restoration is a trusted water damage restoration service based in Carlisle, Ohio, serving residential and commercial clients with a comprehensive range of recovery solutions. Located at 711 Business Pkwy, Carlisle, OH 45005, the company emphasizes rapid response, thorough assessments, and meticulous remediation to minimize damage and restore properties to pre-incident conditions. The organization operates as a multi-disciplinary restoration partner, offering capabilities that span building restoration, fire damage restoration, waste management, and water damage restoration services to address complex event impacts and environmental challenges. Their approach combines hands-on trades expertise with advanced drying techniques and sanitation practices to ensure safe, efficient outcomes for customers facing water intrusion, mold concerns, or structural compromise. They provide initial assessments and free inspections to help clients understand the scope of work and to guide insurance and claims processes, aiming to reduce stress and streamline recovery timelines. The firm’s service catalog includes applied structural drying, water extraction, sump pump evaluations, sub floor stabilization, and hardwood and other floor drying strategies designed to preserve materials where possible and replace what cannot be saved. In addition to water-related work, FIRST ONSITE Property Restoration conducts air quality and environmental services, including HVAC duct cleaning, air vent cleaning, and comprehensive sanitation protocols to create healthier indoor environments after a loss. The company also covers building restoration needs such as remodeling and repair construction, roof inspections and installations, flooring services, tile and carpet cleaning, and mold remediation, with a focus on safety and regulatory compliance. Their team handles emergency service calls with a commitment to clear communication, ongoing progress updates, and collaboration with homeowners, tenants, and business owners. The business also emphasizes insurance claims support, helping clients document damages, coordinate with insurers, and navigate the remediation process from start to finish. In addition to technical restoration tasks, FIRST ONSITE Property Restoration provides cleaning and disinfection services, chemical spill cleanup, commercial sanitation, and environmental services to address post- incident sanitation requirements and ongoing hygiene standards. The company’s portfolio of services demonstrates versatility across many facets of disaster recovery, including emergency response, storm damage remediation, hoarding cleanup, and fire damage cleanup and repair, ensuring clients receive coordinated, end-to-end solutions. Through proactive customer service, transparent communication, and a broad suite of capabilities, FIRST ONSITE Property Restoration aims to be the reliable partner for property owners seeking fast, professional, and compassionate restoration after water, fire, or environmental incidents.

Building Restoration Service

Building Restoration Service by FIRST ONSITE Property Restoration in Carlisle, OH provides expert fire, water, mold, and storm damage recovery, rapid response, 24/7 support, and complete reconstruction to restore your property to pre-loss condition with minimal downtime.

Fire Damage Restoration Service

FIRST ONSITE Property Restoration offers expert fire damage restoration in Carlisle, OH, including assessment, soot removal, odor control, structural cleaning, and 24/7 emergency response to restore safety, comfort, and value to your property.

Waste Management Service

FIRST ONSITE Property Restoration in Carlisle, OH offers reliable Waste Management Services to safely collect, sort, and dispose of debris, while promoting eco-friendly recycling and efficient cleanup for homes and businesses.

Water Damage Restoration Service

First Onsite Property Restoration in Carlisle, OH provides expert water damage restoration to quickly extract water, dry structures, and restore ceilings, floors, and possessions with 24/7 emergency service and trusted mitigation, cleanup, and reconstruction.