East Coast Restoration NY

East Coast Restoration NY Reviews

Scrub A Pup Mobile Grooming

1 ★☆☆☆☆

Do not hire this contractor. Our experience was extremely stressful and resulted in significant problems throughout the project. The work was never completed to industry standards, and we were left with numerous serious issues, including defective workmanship and damage to our home — including a basement flooding incident that occurred during the course of the work. Despite having a signed contract with clear expectations, those terms were not followed, and attempts to resolve issues or have the work properly completed were unsuccessful. We paid for a quartz countertop listed in the contract $1500 and he put in Formica. We are still taking the steps to get our money back but I want to warn everyone We also had serious concerns regarding licensing and insurance. Documentation that was provided raised questions about whether proper credentials and coverage were in place, which we found out he lied and is not licensed with Suffolk county and he forged his photocopied picture of it. This is all very alarming as homeowners trusting someone to work in our home we would have never hired him. There were ongoing concerns about professionalism and respect for our property. While I was nine months pregnant and we had our own dogs, the contractor brought his personal dogs INTO OUR HOME, allowed them to urinate throughout the backyard, and repeatedly left the front door open, which resulted in our dogs getting out and roaming the street while we were at work — an unsafe and upsetting situation. There were also instances of unprofessional conduct on site, including making messes in bathroom areas and yelling at employees, creating an uncomfortable environment. We have had to spend significant time and resources addressing unfinished work and correcting problems that should never have occurred. Home renovations are a major investment, and homeowners deserve transparency, accountability, and professionalism. Based on our experience, I strongly recommend that others look elsewhere.

About East Coast Restoration NY

East Coast Restoration NY is a trusted Water Damage Restoration Service located at 190 Terry Rd, Smithtown, NY 11787. In serving the communities of Long Island and beyond, the company dedicates itself to helping homeowners recover from water-related incidents and to restoring spaces to their former condition with meticulous care. The organization emphasizes a comprehensive approach that encompasses initial assessment, moisture mapping, containment, water extraction, drying, and thorough remediation. Their team operates with a strong emphasis on safety, storm response, and rapid mobilization to minimize secondary damage and prevent mold growth, which is critical in preserving structural integrity and indoor air quality. East Coast Restoration NY also provides guidance on preventative measures to reduce the risk of future water intrusion, including proper drainage, sump pump maintenance, and routine inspections of vulnerable areas such as basements, crawlspaces, and bathrooms. The staff communicates clearly with homeowners, outlining each phase of the restoration process, the anticipated timelines, and the materials involved, in order to set realistic expectations and avoid misunderstandings during the project. The company understands that water damage can be a stressful experience, and they strive to support clients through documentation, insurance coordination, and transparent billing practices. In addition to water damage services, East Coast Restoration NY offers Building Restoration Services to address structural damage, material deterioration, and water-stressed framing or drywall, ensuring that the repaired area is solid, code-compliant, and ready for your next phase of home improvements. This adaptability is complemented by Fire Damage Restoration Services, which focus on soot and smoke removal, odor control, and the stabilization of compromised areas to prevent further deterioration. The team is known for thorough cleanups, efficient containment, and careful restoration of finishes where possible to preserve the home’s original character. Across all offerings, East Coast Restoration NY prioritizes professional project management and quality workmanship, aiming to restore comfort and safety for families and property owners in the wake of damaging events. The company’s approach also emphasizes accountability, with a focus on meeting or exceeding industry standards and maintaining open lines of communication with clients, insurers, and technicians throughout the restoration journey. By combining technical expertise with compassionate service, East Coast Restoration NY seeks to be a reliable partner for residential and small commercial projects, offering a complete suite of services designed to recover, rebuild, and renew properties affected by water, fire, or structural challenges. The firm remains committed to continuous improvement, staying current with industry best practices, and employing skilled professionals who value integrity and client satisfaction in every project they undertake.

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