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ServiceMaster by Burch

ServiceMaster by Burch provides expert water damage restoration and comprehensive microbial remediation at 13 Railroad Ave, Otego, NY, with 36 specialized services.

Water Damage Restoration Service at 13 Railroad Ave in Otego, NY 13825

Operational
★★★★★
Rating: 4.8 based on 24 reviews
Address: 13 Railroad Ave, Otego, NY 13825
Phone: 16073677679
Emails:
Adam Mccoy (Sales Business Development) - [email protected]
Angie Andrew (Account Manager) - [email protected]
Bill Meeker (Controller) - [email protected]
Employees: 500
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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ServiceMaster by Burch

ServiceMaster by Burch Services

Carpet And Upholstery Cleaning

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Carpet and Upholstery Cleaning is a service that removes dirt, stains, and odors from carpets, rugs, and furniture fabrics using specialized machines, cleaners, and methods to refresh and extend their life.

Carpet cleaning

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Carpet cleaning is a service that removes dirt, stains, and odors from carpets using vacuuming, special cleaners, and sometimes hot water extraction to refresh and prolong carpet life for a fresher, cleaner home.

Commercial Buildings

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Commercial Buildings is a service that manages and supports offices, retail, and other business spaces, focusing on design, leasing, maintenance, safety, energy use, and operations to keep buildings functional and efficient for tenants and owners.

Commercial Insurance

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Commercial Insurance is coverage that protects businesses from financial losses due to events like damage, liability, or lawsuits. It typically includes property, liability, workers’ compensation, and business interruption protection tailored to the company’s needs.

Commercial Pre Loss Planning

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Commercial Pre Loss Planning is the process of preparing a business for potential risks by identifying vulnerabilities, setting response steps, allocating resources, and coordinating with teams to minimize damage and speed recovery before a loss occurs.

Commercial Property

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Commercial Property is a service that helps people buy, sell, lease, or manage property like offices, stores, or warehouses. It involves market research, pricing, negotiations, and coordinating documents and legal steps.

Continuing Education Classes

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Continuing Education Classes are extra courses adults take to learn new skills or improve knowledge. They cover varied topics, can be online or in person, and often offer certificates or credits for personal growth or professional development.

Disaster Restoration Services

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Disaster Restoration Services helps recover homes and businesses after events like fires, floods, or storms. It includes assessing damage, removing water or debris, cleaning, sanitizing, and repairing structure and contents to restore safety and functionality.

Emergency Restoration Services

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Emergency Restoration Services is a rapid-response service that helps quickly assess and fix damage from events like fire, water, or storms. It includes safety checks, debris removal, temporary protections, moisture detection, drying, and professional cleanup to prevent further harm.

Fire And Smoke Damage

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Fire and Smoke Damage is a recovery service that cleans, repairs, and restores homes or buildings after a fire. It involves removing soot, cleaning and deodorizing surfaces, treating smoke damage, fixing structural damage, and restoring belongings to safe, livable condition.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that helps remove smoke and soot, clean water damaged areas, and restore a home after a fire. It includes assessment, debris removal, deodorizing, cleaning, and repairs to walls, ceilings, and belongings.

Flood cleanup

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Flood cleanup is the process of removing water, drying surfaces, and restoring a home after flood damage. It involves safety checks, water extraction, drying, cleaning, sanitizing, and repairing damaged materials to prevent mold and further harm.

Flood restoration

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Flood restoration is the process of cleaning up water damage after flooding, drying and sanitizing spaces, removing damaged materials, and restoring surfaces to safe, usable condition.

House Cleaning

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House Cleaning is a service that helps you tidy and refresh your home. It involves sweeping, dusting, vacuuming, mopping floors, cleaning bathrooms and kitchens, and organizing surfaces to create a neat, healthy living space.

Insurance Claims

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Insurance Claims is a service that helps you report a loss or damage to your insurer, gather evidence, fill out forms, and work with adjusters to determine coverage and payout so you can recover costs from a covered incident.

Mitigation Services

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Mitigation Services help reduce risks from hazards by assessing potential problems, planning actions to prevent damage, and implementing measures like upgrades, maintenance, and training to keep people and assets safe.

Mold Damage

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Mold Damage is a service that detects and removes mold growth from buildings, dries affected areas, repairs water sources, and restores indoor air quality to prevent health issues and further damage.

Mold Remediation

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Mold Remediation is the process of removing mold growth from a home or building and fixing moisture problems to prevent it from returning, including containment, cleaning, and sanitizing affected areas and repairing water leaks or damage.

Mold cleaning

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Mold cleaning removes mold growth from surfaces to improve air quality and prevent damage. It involves safely cleaning or treating affected areas, using protective gear, removing moldy materials if needed, and ensuring moisture is controlled to prevent recurrence.

Mold damage restoration

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Mold damage restoration is a service that cleans up and repairs areas affected by mold after water damage, removes moldy materials, dries the space, treats odors, and restores surfaces to prevent future growth.

Mold inspection

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A mold inspection checks a building for mold growth, moisture problems, and overall indoor air quality. A professional visits, looks for signs, tests levels if needed, notes sources of moisture, and recommends fixes to prevent and address mold.

Mold mitigation

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Mold mitigation is the process of stopping mold growth and removing it after it appears. It involves finding moisture sources, cleaning affected areas, safely removing contaminated materials, drying the space, and taking steps to prevent regrowth.

Mold remediation

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Mold remediation is cleaning up and removing mold growth from walls, ceilings, and other areas, fixing moisture problems, and restoring a safe, healthy indoor environment through cleaning, containment, and sometimes repairs.

Odor Damage

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Odor Damage is a service that assesses and fixes strong, lingering smells in a space. It involves identifying odor sources, using cleaning and deodorizing techniques, and applying treatments to remove or mask odors so the area feels fresh and safe.

Odor Removal

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Odor Removal is a service that identifies and eliminates unpleasant smells, using cleaning, deodorizing, and sanitizing methods to refresh air and surfaces in homes or workplaces.

Residential Water Damage

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Residential Water Damage is a service that assesses and fixes water-related problems in homes, including leaks, floods, and moisture. It involves water extraction, drying, dehumidifying, repairs, and preventing future damage to protect the building and its contents.

Sewage cleanup

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Sewage cleanup is cleaning up and sanitizing areas that have been contaminated by wastewater. It involves removing dirty water, sewage, and debris, drying the space, cleaning surfaces, and disinfecting to prevent odors and health risks.

Soot Cleaning

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Soot Cleaning is a cleaning service that removes soot and smoke residue from homes, appliances, and ducts after fires or smoke damage. It involves inspecting affected areas, cleaning surfaces, ducts, and vents, and deodorizing to restore safety and freshness.

Specialty Services

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Specialty Services is a tailored offering that provides expert, focused support or treatments beyond standard options, addressing unique client needs with specialized skills, equipment, and personalized plans.

Vandelism Cleaning

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Vandelism Cleaning is a service that quickly removes graffiti, spray paint, and damage from walls and surfaces, restoring a clean look. It includes assessment, stain and paint removal, treatment to prevent future vandalism, and safe, eco-friendly cleaning methods.

Water Restoration

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Water Restoration is a service that helps dry out and repair homes or buildings after water damage, such as floods or leaks. It involves removing excess water, drying surfaces, checking for mold, and restoring damaged materials to safe, livable condition.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is professional help after floods or leaks. It removes water, dries and sanitizes areas, restores damaged walls, floors, and ceilings, and fixes structural and cosmetic damage to prevent mold and future issues.

Water damage-related mold removal

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Water damage-related mold removal is a service that finds and removes mold growth caused by leaks or flooding, dries the area, treats surfaces to prevent recurrence, and restores safety and normal conditions in homes or buildings.

Water removal

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Water removal is a service that quickly gets rid of excess water from water damage, spills, or flooding. It involves draining, drying with pumps and fans, and monitoring moisture levels to prevent mold and further damage.

Weather Damage

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Weather Damage is a service that assesses and documents damage caused by weather events, like storms or floods, helps estimate repair costs, and provides reports to insurers or property owners for claim support and restoration planning.

Window cleaning

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Window cleaning is the service of washing windows to remove dirt, grime, and streaks from glass and frames, using detergents, water, and tools. It involves scrubbing, rinsing, drying, and sometimes cleaning nearby sills and mirrors for a clear, shiny finish.

ServiceMaster by Burch Reviews

Joshua Marino
Joshua Marino
5 ★★★★★
ServiceMasters did an excellent job at cleaning water damage and removing mold from a frozen water pipe. They were very responsive, respectful of our home, and did a fantastic job.
Gail Lapointe
Gail Lapointe
5 ★★★★★
The Otego Service Master team did a fantastic job cleaning all of the windows in my old farmhouse today. They work well as a team and paid attention to the details. I will definitely have them come again next year!
Gianna Scorsone
Gianna Scorsone
5 ★★★★★
Could not have had a better experience. They were prompt, had amazing follow through, explained the process to me with kid gloves, worked directly with my insurance, and were so friendly. Two big reasons I’d go back to them aside from the above: 1. The team talks. From the front desk to the guys on the job, to the owners. Who ever you speak to knows who you are and what the status is. 2. They’re honest. Got an original quote from another vendor and it was much higher. I went back to the other vendor and told them no, once I did that they came down in price. Service Master by Burch was transparent and honest the whole way through.
Judy Pitel
Judy Pitel
5 ★★★★★
ServiceMaster by Burch cleaned my basement carpeting and what a difference!! They did a fantastic job and my carpeting was so in need of a good cleaning!! Thank you so much!!
Larry Malone
Larry Malone
5 ★★★★★
Fantastic service, responsive and communicative from start to finish. Also willing to work with the customer as remedial needs unfold. First rate is every respect, with honest and fair pricing.
Thelma Strier
Thelma Strier
5 ★★★★★
I wanted to take the time to thank you for the exceptional level of customer service you extended to us during this nightmare that we were going through. Not knowing what to expect when you first arrived, you took the time to answer all our questions and took extra care and respect with our home. We also received updates to let us know what to expect next, and not once each time that we called, did you not answer your phone. The professionalism that Damien and each of your team members was top notch. We are happy to recommend your services to anyone and will use your company again if the need should arise. Also, thank you for cleaning and detailing everything so well, it was ready to use like nothing had even happened in each room when your team left. If I could give you 10 stars I would!
Donna Hitt
Donna Hitt
5 ★★★★★
The service was excellent to work with and the cleaners for our upstairs did a Great Job and the carpet and cushion cleaning guys also did a Great job and everyone was very professional..I recommend them highly...
Sherry Snook
Sherry Snook
5 ★★★★★
I could not have gotten a better group of people to help with the clean up after my fire. They did an excellent job and are very reliable. I always knew when the team would be arriving to the house to work. Tara was excellent with communication. They were very supportive and compassionate giving much needed emotional support and reassurance. They were great working with me on the whole process of what to do with things that needed to go or stay. Another thing about the team is they were very respectful . I can’t say enough good things about Sean and his team. I am thankful that God sent them my way.
Nicole Vania Elder
Nicole Vania Elder
5 ★★★★★
Corey and his crew were absolutely incredible. Very professional, friendly, helpful, and consistently went above and beyond in any way they could to help me through a real messy plumbing disaster. Absolutely recommend them, they get all the stars 😁
Brian Ludwigson
Brian Ludwigson
5 ★★★★★
This company was better than i could of hoped for they were very professional and respectful in a way that they put me at ease at a bad time. With damage due to a frozen pipe breaking. I was forced to deal with a overwhelming situation when Justin and his crew showed up he told me that not to worry they were there for me no truer words were ever spoken. If you ever in need of help like i was these are the people you will need.Many sincere thanks to Justin and his crew.
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About ServiceMaster by Burch

ServiceMaster by Burch, located at 13 Railroad Ave, Otego, NY 13825, is a trusted water damage restoration service that serves residential and commercial clients in the region. The company specializes in a comprehensive range of water and disaster restoration services designed to restore properties quickly, safely, and with minimal disruption to daily life. Their team emphasizes thorough assessment, transparent communication, and a client-first approach, ensuring homeowners and businesses understand each step of the restoration process. The staff are trained to handle urgent situations with urgency and care, delivering prompt response times and consistent follow-through from initial contact through completion. In addition to water removal and drying, they provide mold remediation, odor control, sewage cleanup, and thorough cleaning to restore indoor air quality and overall comfort after a water-related incident. ServiceMaster by Burch also offers specialty services and mitigation strategies that help prevent future damage, including preventive maintenance planning and collaboration with insurance providers to streamline claims and paperwork. The company emphasizes education and ongoing learning, offering continuing education classes and up-to-date remediation practices to maintain high industry standards. They proudly work with commercial properties, providing services such as disaster restoration, fire and smoke damage cleanup, flood cleanup, and weather-related damage remediation, as well as commercial pre-loss planning to minimize downtime for businesses. A hallmark of their service is clear communication; clients repeatedly note the team’s responsiveness, honesty, and consistency in keeping customers informed about timelines, costs, and next steps. The staff’s respect for homes and workplaces is reflected in their careful craftsmanship and attention to detail when cleaning carpets, upholstery, and hard surfaces, including window cleaning and post-restoration cleaning. With a focus on both immediate restoration needs and long-term resilience, ServiceMaster by Burch supports customers through insurance claims, working directly with insurers to simplify the process. Their broad service catalog includes residential water damage restoration, mold assessment and remediation, odor and soot cleaning, and a wide array of cleaning and restoration options designed to revive spaces while preserving the integrity of the property. The team’s dedication to customer service and professional integrity has earned positive feedback from clients who value reliable, compassionate, and efficient service during stressful times. Whether facing a flooded basement, mold concerns, or fire and smoke damage, ServiceMaster by Burch aims to be a dependable partner that restores peace of mind as well as property.