Paul Davis Restoration of Northern New Mexico

Paul Davis Restoration of Northern New Mexico Services

Paul Davis Restoration of Northern New Mexico Reviews

Tamar

5 ★★★★★

We’ve done moderate to major renovations in six homes, four cities, and two countries. The experience we had working with Paul Davis Restoration was absolutely, hands down, one of the best experiences we’ve had in this matter! First off, when we were struggling to figure out what to do in our Santa Fe home to prevent moisture intrusion into our crawl space, Sam, the owner of the Santa Fe operation, came over twice to help us determine the best path forward. He was super friendly, accommodating, and empathetic to our situation. He also reassured us he had the team to get everything done, and all these months later, I can tell you that he was right! Every single worker who showed up (and there were at least a dozen!) was polite, competent, responsible, and did great work. And if something wasn’t quite right (sometimes you must experiment to figure out a solution) the problems were solved right away by trying another approach. The best part of Paul Davis Restoration, besides everything I already said? Luke Hennigh, their project manager. From the time Sam brought him over to meet us and determine our path forward, we instinctively knew Luke was the real deal. He’s super smart, competent, diligent, resourceful, respectful, and an excellent communicator. Not only did he remember every detail of our project, he followed up with it right away and always made sure we were happy with the work. He was always responsive to our texts and emails and frequently stopped by the job site to make sure things were moving along as planned and were done to the highest standards that Paul Davis Restoration promises – and delivers! Thank you Sam! Thank you Luke! And thank you to the entire team at Paul Davis Restoration! If we could give them 10 stars, we would!

Mary Mc

5 ★★★★★

The condensation pipe to our furnace worked its way loose (very poor design) inside our mechanical closet in the garage. We didn't notice the leak until water made its way outside of the closet. The wooden platform that the furnace sits on was completely soaked and mold was starting to develop. We had an estimator out within a couple of days. This was critical, because my husband has a serious health condition that was declining. Managing a repair project on top of his daily care was not something I needed. I mentioned that I was able to self pay to get things moving but I would most likely submit a claim to Progressive Insurance once I received the estimate. I did not want to waste time in getting started. Nothing was mentioned about checking to see which insurance companies PD accepted and since Progressive is a larger insurer I didn't think there'd be a problem. I did not find out that they don't deal with Progressive directly until the project was completed. They did help submit the documentation Progressive needed (photos, report) after my agent asked them to do so. I was very fortunate in having Dominic assigned to my project for remediation and restoration. Extremely professional and he took the time to understand my home situation, was empathetic, (as their national commercials claim) and reassured me that he would take the utmost care in correcting the situation. He explained each step in clear, easy to understand detail and delivered on everything he promised. At the end of each day, the garage was cleaned up and swept. You'd never know work was being done. He epitomizes the level of service Paul Davis claims to provide. Dominic is the one who earned the 5 star rating for Paul Davis-Santa Fe.

Sean Terheyden

1 ★☆☆☆☆

Company is non-responsive. They either don't want the business or lack the resources or professionalism. We contacted them two different times for two different homes we own in the area. The first time, they came out, promised an estimate, and then never delivered. We never heard back from them. At another property, several months later we had an emergency damage that required immediate care. Once again, they came out, and this time provided an estimate. The work was for over $20,000. When I asked when they could begin to work, they gave a vague answer. I attempted to communicate over the next week or so and then they never followed up or communicated again about performing the work. Waste of time! We own several homes in Taos, so it's a shame that they don't have their act together.

Vic Pickart

5 ★★★★★

They were very prompt and thorough on evaluating the smoke damage to my property. This is greatly appreciated👍

Romero Mary Ann

5 ★★★★★

I dont usually review a company unless I had a bad experience, but I had to give Paul Davis 5 stars. They are really the best in the business. My friend has had to deal with another franchise (yellow/blue one). They ran in and out, they didn't address her furniture or any contents in her house. They didn't talk her through the process at all. I would recommend Paul Davis to everyone.

Rick Light

5 ★★★★★

The workers from Paul Davis Restoration did very high quality work, showed care and consideration to us, cleaned up their mess, and were easy to work with. I'm definitely a happy customer.

Emily Fertitta

2 ★★☆☆☆

Scheduled an appointment for duct cleaning. Gave Paul Davis window of days in which work needed to be completed. They scheduled the job for the last day in my window. Job was cancelled the night before. Was told their subcontractor overbooked. At no time prior was I told the job was going to a subcontractor. Talked with company rep who was extremely rude and made no attempt to rectify situation by rescheduling or trying another subcontractor. I get mistakes happen, but how you handle mistakes defines a business. Spoke with general manager who did his very best to find replacement company. I would consider using again based on his responsiveness

Victoria Ortiz

5 ★★★★★

Got home from a weekend baseball tournament to a flooded kitchen and living room. Called about 4 companies Paul Davis had the quickest response. The crew was amazing and did an awesome job.

T Y

5 ★★★★★

Prompt and throughout worked for full mitigation. It is an expensive repair but the damage was extensive

Rose Johnson

1 ★☆☆☆☆

One of your drivers on his phone almost drove me off the road at 2:15 pm on Cerrillos and Promenade, near the super walmart. Very unprofessional

About Paul Davis Restoration of Northern New Mexico

Paul Davis Restoration of Northern New Mexico is a trusted Water Damage Restoration Service located at 12 Bisbee Ct, Santa Fe, NM 87508. The company offers comprehensive support for property damage events, combining specialized expertise in Water Damage Restoration Service, Building Restoration Service, and Fire Damage Restoration Service to help homes and businesses recover quickly and thoroughly. Their approach centers on compassionate, professional guidance from initial assessment through complete recovery, ensuring that clients feel informed and supported at every step. The team emphasizes meticulous attention to detail in all phases of a project, from emergency water extraction and rapid mitigation to thorough contents cleaning and restoration, aiming to restore spaces to pre-loss condition while maintaining safety and indoor air quality. The service portfolio includes Antibacterial Treatments and Antimicrobial Treatments to address sanitation and hygiene concerns, especially in damp environments prone to mold and bacteria growth, and it extends across residential, commercial, and industrial settings to meet diverse restoration needs. In addition to emergency services, the firm provides Home Restoration Services and Industrial Cleaning, reflecting its capacity to handle both small-scale apartment repairs and larger commercial projects with equal proficiency. When moisture intrusion or flood events occur, the team conducts Water damage-related cleanup & repair with a structured process that prioritizes rapid containment, thorough drying, material assessment, and, where necessary, selective demolition and replacement. They also offer practical solutions such as Sink Repair and Water Extraction, along with broader services like Contents Cleaning And Restoration to protect and restore personal belongings and structural components. The organization presents a clear commitment to customer care through transparent communications, documented estimates like Flood Damage Estimate, and careful coordination of resources to minimize disruption. Client feedback highlights the dedication of personnel, including project managers who oversee operations with excellent communication and results, and crews who deliver high-quality workmanship and considerate service. The Santa Fe team’s emphasis on empathy, responsiveness, and accountability mirrors the company’s mission to restore homes and lives after water, fire, or storm-related incidents, while maintaining high standards for safety, cleanliness, and efficiency. By integrating comprehensive restoration disciplines under one roof, Paul Davis Restoration of Northern New Mexico positions itself as a dependable partner for homeowners and business owners seeking reliable, compassionate, and effective restoration outcomes. The organization remains committed to delivering timely assessments, accurate documentation, and collaborative planning to ensure projects progress smoothly from initial contact to final walk-through.

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