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Water Damage Pros NC

Water Damage Pros NC provides expert water damage restoration services in Raleigh, NC, including 31 specialized offerings to safeguard homes and reduce damage. Located at 3621 Bastion Ln #102.

Water Damage Restoration Service at 3621 Bastion Ln #102 in Raleigh, NC 27604

Operational
★★★★★
Rating: 4.9 based on 154 reviews
Address: 3621 Bastion Ln Suite 102, Raleigh, NC 27604
Phone: 19193484570
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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Water Damage Pros NC

Water Damage Pros NC Services

24 / 7 Emergency Response

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24 / 7 Emergency Response is a round-the-clock service that quickly detects, reports, and responds to urgent incidents, providing rapid notification, expert support, and coordinated action to ensure safety and minimize harm.

24 / 7 Emergency Water Damage Response

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Our emergency water damage crew is available 24/7 to handle burst pipes, flooded basements, and other sudden water losses. We arrive quickly, stop the source, remove water, start structural drying, and guide you through the next steps.

Basement Flood

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Basement Flood is a service that helps prevent and fix water intrusion in basements. It involves assessing drainage, sealing cracks, sump pump installation, water backup prevention, and moisture control to keep basements dry and safe.

Basement Flood Cleanup Raleigh

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Basement flood cleanup for Raleigh and nearby communities, including Cary, Durham, and Holly Springs. We pump out standing water, remove damaged debris, dry concrete, walls, and contents, and check for lingering moisture so you can avoid mold, odors, and long-term foundation problems.

Ceiling Water Damage

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Ceiling Water Damage is a service that identifies, stops, and repairs water damage stemming from leaks above, drying the area, fixing ceiling and structural issues, and restoring paint or finishes to prevent mold and further problems.

Commercial Property

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Restoration services tailored for commercial properties such as offices, medical suites, retail spaces, and warehouses. We prioritize safety and business continuity, planning extraction, drying, and cleaning around your operations so downtime and disruption stay as low as possible.

Commercial Property Water Damage Restoration

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Water damage restoration for commercial properties such as offices, medical spaces, retail, and warehouses. We respond quickly, extract water, dry structure and contents, keep detailed documentation, and coordinate work so you can reopen safely with minimal business interruption.

Crawl Space Drying

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Crawl space drying to protect your home from moisture, wood rot, and mold. We remove standing water, dry soil, and structural components, address ongoing moisture issues, and help keep the area under your home drier and healthier over time.

Fire damage cleanup & repair

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Fire damage cleanup and repair for homes and businesses in the Raleigh area. We remove soot and debris, clean smoke residues, tackle smoke odors, and repair damaged materials so your property feels safe, clean, and comfortable again.

Flood Damage Restoration

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Flood damage restoration for properties hit by heavy rain, stormwater, or overflows. We remove floodwater and debris, dry building materials, sanitize hard surfaces, and address odors, helping your home or business recover safely after a major water event.

Flood cleanup

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Emergency flood clean-up after heavy rain, stormwater, or broken lines. We quickly pump out standing water, set up drying equipment, clean affected rooms, and check for hidden moisture to reduce the risk of mold growth and structural issues.

Flood restoration

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Full flood restoration from the first visit through final drying. We extract water, dry building materials, sanitize surfaces, and help coordinate repairs so your home or business can fully recover after a flood, not just be "patched up."

Flooring

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Flooring repair and replacement after water or flood damage. We assess carpets, hardwood, laminate, and subfloors, remove materials that cannot be saved, and install new, properly dried flooring so your space looks good and stays structurally sound.

Free Inspections

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Free Inspections are complimentary assessments of your property or item to identify issues, explain findings in plain language, and provide optional recommendations, without any obligation or upfront costs.

Free Water Damage Assesments

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Free water damage assessments when you are unsure how serious a leak or stain might be. We inspect visible damage, take basic moisture readings, and explain what is urgent, what can wait, and which restoration options make sense for your situation and budget.

Insurance Claim Assistance

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Insurance claim assistance for water and flood damage. We document the loss with photos, notes and moisture readings, prepare clear summaries of the work needed and provide invoices and reports you can share with your insurance company to support your claim.

Moisture Detection & Monitoring

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Moisture detection and monitoring to make sure your property is truly dry after a leak or flood. We use professional meters and thermal imaging to locate hidden moisture in walls, floors, and ceilings, then track drying progress until readings show safe levels.

Mold cleaning

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Mould cleaning for isolated or surface-level growth. We safely clean visible mould on walls, ceilings and other hard surfaces using professional products and basic containment, then give simple moisture control tips to help keep it from coming back.

Mold damage restoration

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Mould damage restoration when growth has spread or damaged materials. We identify the moisture source, remove or treat affected drywall, insulation and framing, support thorough drying and help restore a cleaner, healthier indoor environment.

Mold mitigation

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Mould mitigation focuses on stopping mould from spreading and limiting damage. We identify moisture problems, contain affected rooms, support proper drying and recommend practical changes so future mould growth is less likely in your home or business.

Mold remediation

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Full mould remediation for properties with more serious growth. Our certified team inspects the affected areas, sets up containment and HEPA filtration, removes or treats contaminated materials, and cleans surfaces to help improve indoor air quality.

Residential & Commercial

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Residential & Commercial is a service that covers home and business electrical, plumbing, HVAC, or maintenance work. It includes repairs, installations, and upgrades for houses, apartments, offices, retailers, and other commercial properties.

Residential & Commercial Water Damage Repair Raleigh

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When water damage hits your Raleigh home or business, we handle both cleanup and repair. From bursting pipes to flooded offices, we dry the structure, clean affected areas, and repair or replace damaged materials so the space is safe, functional, and ready to use again.

Residential & Commercial Water Damage Restoration

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Full-service water damage restoration for homes and businesses. Our team stops the source, extracts water, dries structural materials, cleans and sanitizes affected areas, and coordinates repairs so your property is safe, dry, and ready to use again as quickly as possible.

Residential Water Damage

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Residential water damage services for houses, condos, and townhomes. We stop the leak, extract standing water, dry floors, walls, and framing, clean and sanitize affected rooms, and help protect your family from mold, odors, and long-term moisture issues.

Sewage cleanup

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Sewage backups are a health risk and need fast, careful cleanup. We remove contaminated water, dispose of damaged materials, deep clean and disinfect hard surfaces, and begin drying so your property is safe to enter again.

Storm Damage Cleanup

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Storm Damage Cleanup helps you restore homes and properties after a storm by removing debris, securing, drying, and cleaning affected areas, assessing damage, and coordinating repairs to prevent further issues.

Water damage-related cleanup & repair

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When leaks, burst pipes, or floods soak your home or business, we handle the full cleanup and repair. Our team removes standing water, dries floors, walls, and framing, cleans and sanitizes affected areas, and helps prevent mold and long-term structural damage.

Water damage-related mold removal

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Water damage-related mould removal targets growth caused by leaks, bursts, or flooding. We track the moisture source, remove or treat mould-damaged materials, and clean nearby surfaces to protect both your property and indoor air quality.

Water removal

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Water removal service for sudden leaks, overflows, or flooded rooms. Our team extracts standing water from floors and carpets, sets up drying equipment, and checks for hidden moisture, so mould and long-term damage are less likely.

disaster restoration

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Disaster restoration services after large water, flood, or storm losses. From the first emergency call to final repairs, we stabilize the site, remove water, dry and clean the structure, and manage the restoration plan, so you have one experienced team guiding the process.

Water Damage Pros NC Reviews

Alec Grainger
Alec Grainger
5 ★★★★★
No one ever expects a water damage incident to happen to them, to hit their home. Most people are inherently careful, always turning off the faucets and making sure drains are working. We were certainly not an exception to the rule, yet I still remember hearing my pregnant wife scream moments after we all walked through the door, coming home after her doctor's appointment. Water was coming down from the ceiling and I ran upstairs to the laundry room to shut it off. Unfortunately our washing machine had broken again and this time caused such catastrophic damage to our home. After submitting a claim with our insurance and their "preferred" vendor failed to call or show up within the promised 4 hour window, I started searching for alternatives. I read through reviews and quickly settles on Water Damage Pros NC. I gave them a call immediately and despite being after hours, the owner Steve picked up immediately and took time from his life to listen to our story. The next morning he and his crew showed up bright and early to start evaluation and wasting no time on damage mitigation. He and his crew were friendly and reassuring in helping us navigate this situation. I can't thank them enough for their hard work to help limit the damage and bring restoration to our home. The other vendor did not even call us until Water Damage Pros had been working 2 days in our home, once again assuring us that we had definitely made the right decision. Once everything was dried, Steve referred us to their partner NC Drywall who did an amazing job repairing our home! If you ever find yourself in the terrible situation of facing water damage, I hope that you choose Water Damage Pros to help with mitigating the damage in your home!
jacob brooks
jacob brooks
5 ★★★★★
Couldn’t speak more highly of my experience with Steve and Water Damage Pros. I had 2 tubs leak that caused water damage to my kitchen and garage ceilings. The first company I called out told me I’d have to cut out about a 12 foot section of the ceiling in my kitchen, about the same in the garage totaling $2k for the demo and dry out and $4k for the repair. My experience with the first company wasn’t great to begin with, so after receiving the quote I called Steve in search of a second opinion. He was at my house 20 minutes later and walked me through the best way to cut into the ceiling myself to see if the issue was really that serious. He told me what I should look for, and what the best and worst case scenarios would be, neither of which came close to what the first estimate I received entailed. That night I spent about an hour cutting a couple small sections out, pulled some of the wet insulation, and Steve texted me the next morning asking how it went and when he could stop by to check it out. He came back the next day, confirmed everything was dry, and told me I’m good to simply replace the small amount of wet insulation I pulled out, and patch up the holes. He wouldn’t accept any money for his time, and ultimately saved me nearly $6,000. 100% will be my first call for any future work and would recommend to anyone in the area!
Branco Theis
Branco Theis
5 ★★★★★
Water Damage Pros NC did an excellent job putting fans and dehumidifiers and provided thorough documentation for my insurance claim. Jose was very on top of everything, professional, and super nice throughout the whole process.
E YS
E YS
5 ★★★★★
A water line burst in our office overnight, so I called Water Damage Pros NC first thing in the morning. Jose and his crew were here within half an hour, extracted the water, and got industrial dryers running right away. They kept everything clean, worked around our business hours, and documented all the damage so we could properly file it with our insurance. Their professionalism and attention to detail made a stressful situation so much easier to handle. If you ever need commercial water damage restoration in the area, I can't recommend them enough.
M
M
1 ★☆☆☆☆
Edit: We had multiple back and forth emails for weeks- trying to get those lines removed, as we kept telling yall that we had documentation (pics) of those inaccuracies. (One example would be the extra dehumidifierS and air moverS in a room that was barely affected and charged 5 days??) No need to save face cause a real review was posted. We paid not because we agreed with the invoice but just to close the whole thing and not interact with your company anymore. Our experience with Water Damage Pros lacked transparency from the start. Felt like we need to review this company since we fell into the trap of it having 5 reviews on google…. Anyways, we were rushed into signing a contract without being clearly shown or given time to review the full terms, which later appeared to be a blanket agreement protecting the company. After equipment was installed, the estimate increased (2x the original estimate), made me resign the form after they installed the equipment- which gave us no choice to continue with them. Then, their final invoice ended up being more than double the original estimate. The final bill also included charges for work that was not actually performed and pricing that third-party adjusters identified as inaccurate and “altered pricing”. We were instructed to allow work that was “reasonable and necessary” for mitigation, which we relied on in good faith for Water Damaged Pros to do. However, several services were later deemed not covered by insurance, including asbestos testing on a home built in 2003, which we were required to pay out of pocket. This could have been avoided with clearer disclosure upfront. Our advice: confirm every service in writing, probably read their contact since they have shady t&c. Don't sign any estimate that will hold you with the remaining cost and have more input with the t&c- don’t rely to their “don't worry you’re just going to pay your deductible” - cause you will not…
Jonathan Nedivi
Jonathan Nedivi
5 ★★★★★
We had a hidden pipe leak and it led to mold under the sink. The team handled mold remediation and water damage restoration professionally, including drying and a full cleanup. Everything was left clean and restored properly, and the pricing was more than fair.
Ben Partoushe
Ben Partoushe
5 ★★★★★
A washing machine pipe burst in our Winston Salem rental property and caused water damage in the laundry room and the adjacent room and the flooring. They completed the water damage cleanup and drying professionally. We were amazed by the speed and professionalism. Friendly crew, solid work, fair price. will recommend them!
Bryan T
Bryan T
5 ★★★★★
Found an honest company. I called them about some water damage. I wasn't sure if it was old or a continuous problem. I called on a Friday and they were here within an hour. Alec said it looked like the caulking around my windows and door was worn causing the problem. They didn't invent an issue just to create work. They offered me a simple do it yourself repair that will save me tons of money. Nice to see people like this still exist!
Mikaela Rojas
Mikaela Rojas
5 ★★★★★
It is rare you can leave someone a 5 star review in today's culture, but this company is well deserving. We interviewed 5 companies to mitigate our water damage and are so glad we chose the Water Damage Pros NC. Scott had great communication, was very professional, and most importantly was very respectful of our home and the needs of my children and pet. I was impressed with their materials to protect my floor and keep the mold from spreading. I thought their work was outstanding and I would definitely use them again.
Michael Klein
Michael Klein
5 ★★★★★
Steve was outstanding. He arrived 30 minutes after discovering our flooded house. He walked me through every step and started to work immediately. Highly recommended!!
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About Water Damage Pros NC

Water Damage Pros NC is a trusted water and fire damage restoration service located at 3621 Bastion Ln #102, Raleigh, NC 27604. Serving residential and commercial clients, the company delivers comprehensive disaster restoration solutions with a focus on rapid response, transparent communication, and meticulous workmanship. Their team handles a wide range of services designed to mitigate damage, restore property, and support clients through the recovery process. They offer 24 / 7 Emergency Response and 24 / 7 Emergency Water Damage Response to address urgent incidents promptly, minimizing secondary damage and preserving structure and contents. The service portfolio includes basement flood cleanup, basement flood cleanup Raleigh, ceiling water damage remediation, crawl space drying, and moisture detection and monitoring to identify hidden moisture and prevent mold growth. For commercial properties, Water Damage Pros NC provides commercial property water damage restoration, fire damage cleanup and repair, and residential and commercial water damage repair Raleigh, ensuring minimal downtime and a clear path to restoration.

The company emphasizes thorough evaluation, use of advanced equipment, and adherence to safety and industry standards. They assist with insurance claim processes, offering insurance claim assistance and documentation to help clients navigate coverage efficiently. Free inspections and free water damage assessments are available to determine the scope of work and provide accurate estimates before remediation begins. Their services extend to mold cleaning, mold damage restoration, mold mitigation, and mold remediation, addressing present or potential mold concerns that can arise after water intrusion. They also perform sewage cleanup, storm damage cleanup, and general water damage-related cleanup and repair to restore integrity and livability. In addition to remediation, they provide moisture control strategies, flooring services, and remediation of water-induced damage to ceilings, walls, and structure to ensure a thorough restoration.

Water Damage Pros NC is dedicated to customer satisfaction, offering transparent pricing, thorough documentation for insurance claims, and flexible scheduling to accommodate business operations and family needs. Their residential and commercial services cover water damage restoration, residential and commercial water damage repair Raleigh, residential and commercial water damage restoration, and related cleanup tasks designed to return properties to pre-loss condition. The company’s expertise encompasses flood restoration, flood damage restoration, flood cleanup, and storm damage cleanup, ensuring all facets of water and storm-related incidents are addressed. They also manage practical needs such as free inspections, free water damage assessments, and practical guidance on preventative measures to reduce the risk of future incidents. By combining rapid response, comprehensive restoration, and client-focused support, Water Damage Pros NC aims to be a reliable partner for Raleigh-area homeowners and businesses facing water or fire damage, including specialized services like fire damage restoration service, water removal, and general disaster restoration.

Water Damage Restoration Service

Water Damage Pros NC offers expert water damage restoration services in Raleigh, NC, combining fast response, advanced IICRC-certified techniques, and thorough drying, cleanup, and restoration to protect your home and restore peace of mind.

Fire Damage Restoration Service

Fire Damage Restoration Service by Water Damage Pros NC in Raleigh, NC restores your home after smoke, soot, and flames with rapid assessment, content cleaning, structural repair, and odor control, returning your property to safe, pre-loss condition.

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