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Prism Specialties

Prism Specialties provides expert water damage restoration at 531 Pylon Dr, Raleigh, NC, offering 19 specialized services to restore properties efficiently.

Water Damage Restoration Service at 531 Pylon Dr in Raleigh, NC 27606

Operational
★★★★★
Rating: 4.5 based on 34 reviews
Address: 531 Pylon Dr, Raleigh, NC 27606
Phone: 19192952400
Emails:
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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Prism Specialties

Prism Specialties Services

Art Restoration

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Art Restoration is the careful cleaning, repairing, and conserving damaged paintings, sculptures, or murals to return them to their original appearance while preserving the artist’s style and historical value.

Artwork Restoration

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Artwork Restoration is the process of repairing and cleaning artworks to return them to their original appearance. It involves assessing damage, cleaning surfaces, stabilizing materials, repairing cracks or tears, and preserving the piece for future study and display.

Damage Recovery

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Damage Recovery is a service that helps fix and restore items after harm or loss, including assessing damage, planning repairs, obtaining parts, and restoring functionality or appearance to near original condition, with guidance and support throughout the process.

Disaster Recovery

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Disaster Recovery is a service that helps you quickly restore critical systems and data after a disruption, such as a cyberattack or natural disaster. It includes planning, backups, failover, testing, and step-by-step recovery to minimize downtime.

Disaster Response

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Disaster Response is a service that quickly coordinates aid and resources after emergencies, assessing needs, deploying trained teams, delivering food, water, and medical help, and coordinating with authorities to support affected communities and speed recovery.

Document Restoration

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Document Restoration is a service that digitally or physically repairs damaged papers, aging, or faded text. It involves cleaning, flattening, color balancing, and restoring legibility while preserving original materials and details.

Electronic Restoration

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Electronic Restoration is a service that repairs and returns ancient or damaged electronics to working condition, including cleaning, testing, repairing components, restoring data, and preserving original parts to extend the device’s life and functionality.

Equipment Restoration

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Equipment Restoration refurbishes and repairs tools, machines, and devices to bring them back to good working condition. It includes inspection, cleaning, parts replacement, calibration, testing, and safety checks to ensure reliability and extend use.

Equipment cleaning

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Equipment cleaning is the process of carefully removing dirt, dust, and contaminants from tools and machines to keep them safe, work properly, and prolong their life. It involves washing, wiping, and sometimes sanitizing or drying parts.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that removes smoke, soot, and water damage after a fire, secures the site, and restores floors, walls, and belongings back to normal by cleaning, repairing, and renovating as needed.

Insurance Claims

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Insurance Claims is a service that helps you report an loss or damage to an insurer, gather proof, fill forms, and work with adjusters to determine coverage and payout for repairs, replacement, or reimbursement.

Pack Out

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Pack Out is a service that helps you remove and take away packing materials and items after a move or event, including sorting, loading, transporting, and disposing of or returning boxes, furniture, and debris responsibly.

Sewage cleanup

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Sewage cleanup is the process of safely removing and cleaning up waste water from drains or sewage leaks, fixing damage, sanitizing affected areas, and restoring health and cleanliness to homes or buildings.

Smoke Damage

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Smoke Damage is a service that cleans and restores spaces after a fire or smoke event, removing soot, odors, and stained surfaces, assessing damage, and repairing or replacing affected materials to make the area safe and livable again.

Specialty contents restoration

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Specialty contents restoration is restoring damaged or rare digital files, such as old videos, audio, documents, or artwork, using specialized tools to recover quality, fix corruption, and preserve originals for long-term access.

Textiles Restoration

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Textiles Restoration is the process of repairing and preserving fabric items like clothes, quilts, or tapestries. It involves cleaning, stabilizing seams, patching damages, restoring color, and protecting pieces from further deterioration.

Water Damaged Art

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Water Damaged Art is a service that restores and preserves artworks damaged by flooding or leaks, using cleaning, drying, stabilization, restoration of faded colors, and protective coatings to return the piece to its original look and prevent further damage.

Water damage-related cleanup & repair

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Water damage-related cleanup and repair is a service that removes excess water, dries and dehumidifies spaces, cleans and sanitizes, and repairs damaged materials like drywall, flooring, and insulation to restore a home or business after leaks, floods, or storms.

Water damage-related mold removal

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Water damage-related mold removal is fixing areas affected by water intrusion, then locating and safely removing mold, drying and dehumidifying, treating surfaces to prevent regrowth, and ensuring the space is cleaned and tested for safe humidity levels.

Prism Specialties Reviews

Scott Kelley
Scott Kelley
5 ★★★★★
Jesse Hockman did an EXCELLENT restoration job on a $12,000 oil painting (42x48 inches). It has a large scratch/tear that is 100% fixed. His fees were very reasonable — especially considering the quality of his work. The thought process he invested in doing a perfect job was very reassuring. All of the employees were helpful and friendly. I’d give them ten stars if that was possible! GREAT JOB! Highly recommend!!
Melissa Johnson
Melissa Johnson
5 ★★★★★
Jesse and his team did an outstanding job restoring 3 NASA photos that sustained mold and moisture damage. They removed mold from the photos and mats; rematted and reframed these treasures for us expertly! They now hang proudly and beautifully for us to enjoy for years to come. Words can't express how happy we are with the work, time and expertise that was put into this job.
Trish Parker
Trish Parker
5 ★★★★★
Jesse and Ryan did an amazing job when they came to pick up the art work and precious items from my flooded home. I was even more impressed when they, along with Calvin, returned with the itemized inventory, unpacked it and hung the art work on the walls. They are professional, caring, kind and knowledgeable. I highly recommend their services. It’s nice to know a company with employees that love their job and do it better than one would expect. Thank you❣️
lauren doskoez
lauren doskoez
1 ★☆☆☆☆
We had a fire in my garage 12/2022. This company never had a signed work order from us and came took my whole house apart ransacked closets etc. they ripped curtains off the walls and left holes in my walls where the rods were they took absolutely no care. My neighbor said they were in an out of here in like two hours time like it was some kind of robbery heist absolutely pathetic and did it while I was at work so they knew I would have no way of knowing if they were even here as my house had no power. At the time my house was all decorated for Santa and they just threw everything in big boxes nothing wrapped individually. As I take my Xmas stuff out every frame is is chipped, scratches my stockings have pulls in them. They originally charged me like $3700 just to get my belongings back when they never should’ve taken them in the first place and never cleaned anything. However my insurance adjuster told me I don’t owe them anything except maybe a couple hundred dollars and then when it was realized I never signed off on their work so they reimburse me everything. I think the owner was in fear of a lawsuit when he realized they had no business being in My Home . There was only two years old at the time my driveway is now stained. Can’t get that out. My Christmas stuff is all scratched. I still have four missing curtain panels that were in the closet missing coats. I feel there was one whole bag of my belongings we never got back. I realize now it’s too late now to go after them but at the time I was just a mess from the fire, and I was happy to have my stuff back. this company will just have you put a lock box on your door and talk this talk knowing your brain is just mush and you don’t realize what you’re signing or doing please be cautious using this company and don’t allow them access to your home without you there.
Marie B.
Marie B.
5 ★★★★★
Our house experienced a lighting strike which resulted in a fire. The smoke filled every room throughout the house causing damage to some artwork in a variety of different mediums (pastel, oil on canvas, serigraph, lithograph). My experience of working with ART of NC staff was terrific. They were professional, responsive to my questions, and knowledgeable about insurance claim processes. My restored artwork was wrapped with extreme care, hand delivered to our residence, and the restoration/cleaning of our artwork pieces from the smoke damage and odor surpassed by expectations. I recommend this firm for your next art restoration project.
Amanda Duty
Amanda Duty
5 ★★★★★
I've had the pleasure of working with Prism Specialties of NC for several years. I'm always thankful for their quick response time, great communication, and stellar customer service. Ashley is a joy to work with and super knowledgeable about the industry. She's willing to assist in any way possible to get the job done quickly and thoroughly!
Ray Fell
Ray Fell
5 ★★★★★
Exceptional customer service and expertise demonstrated by Jesse of ART of NC! I found an old water color painting that was in really bad shape that my grandfather did in 1982, a year before he passed away. It was very dirty and some of the color had worn off. Jesse was incredibly responsive, reasonably priced, and helpful to explain a process I know little about. I sent the before and after to my mom and aunt and they both said their dad would be so proud! I'm thrilled with the result and highly recommend ART of NC!
Kelly McHugh
Kelly McHugh
5 ★★★★★
ERS saved the day - after the fire they were on site immediately to help us salvage as much of our art, valuables and electronics as possible. We will be forever grateful. The entire team was courteous, compassionate, and professional. High fives especially to Daniel and Ciro. Great job!
Alexis Williams
Alexis Williams
4 ★★★★☆
ERS is a good company overall! We had a fire earlier this year and they came and packed up all of our contents. They stored, cleaned and organized everything before they brought it back to our house! When Daniel, Ciro and another guy (I’m sorry I forgot his name) came to bring things back they had great customer service, very professional, patient, knowledgeable. I didn’t give a five-star because there was a lot of miscommunication and no returned calls as promised from in office staff when we had questions about certain things. Overall we had a pretty good experience and would recommend ERS!
Diana Herrington
Diana Herrington
5 ★★★★★
So professional. Donna, Norma, Mike and Daniel picked everything up and did great with inventory. Daniel and Ron came today to return my belongings and clean all the electronics. They went above and beyond to explain everything and put things back where they belonged. GREAT job to you all. Thank you for getting things done and getting me back in my home for Christmas. 🤗❤️
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About Prism Specialties

Prism Specialties is a comprehensive Water Damage Restoration Service located at 531 Pylon Dr, Raleigh, NC 27606. Serving both residential and commercial clients, Prism Specialties emphasizes meticulous care, rapid response, and clear communication through every phase of a project. The company operates with a mission to restore not only structures but also valued contents, including artwork, documents, textiles, electronics, and equipment, to their pre-loss condition or better. Their team is trained to handle a broad spectrum of emergencies, from water intrusion and mold concerns to fire-related damages and debris remediation, providing a coordinated approach that reduces downtime and accelerates recovery for families and businesses alike.

Prism Specialties offers services across a wide range of restoration categories, including Water Damage Restoration Service, Fire Damage Restoration Service, and Building Restoration Service. Their water-related offerings cover immediate extraction, dehumidification, drying, and structural repairs, as well as specialized cleanup and repair for water-damaged art and textiles. When water intrusion is accompanied by mold, the company applies proven remediation methods to minimize damage and prevent future microbial growth. In the wake of a disaster, Prism Specialties provides Disaster Recovery and Disaster Response, ensuring that clients receive prompt assessment, dependable communication, and steady progress updates. They also provide comprehensive insurance claim support, helping clients document losses, communicate with adjusters, and navigate the recovery process with confidence.

Their scope extends to a broad array of services designed to protect and restore valuable contents. Art Restoration and Artwork Restoration are central offerings, ensuring paintings, photographs, and other media are treated with care and expertise. Documentation, Electronics, and Equipment Restoration are supported by meticulous cleaning and handling, including Equipment cleaning and specialized Electronics restoration to recover operational capabilities. For possessions that need more intensive care, Specialty contents restoration and Textiles Restoration address unique materials with consideration for age, material integrity, and historical value. The service list includes Damage Recovery, Fire damage cleanup & repair, Sewage cleanup, Smoke Damage, Water Damaged Art, and Water damage-related cleanup & repair, reflecting a holistic approach to content preservation during and after emergencies.

Prism Specialties also emphasizes customer-centric processes such as Pack Out services, which help preserve possessions by inventorying, packing, and transporting them to secure processing facilities before restoration or reinstallation. They coordinate with clients and insurance providers to streamline claims and ensure transparency. The firm’s commitment to quality is echoed by client feedback highlighting responsiveness, professionalism, and a strong work ethic. Review excerpts describe excellent restoration results on high-value items, attentive team members, careful handling, and reliable project management, reinforcing the company’s reputation for dependable service during stressful times. The team’s careful attention to detail and collaborative approach are reflected in positive experiences where inventories are created, items are restored and re-delivered, and families are supported through challenging periods. Prism Specialties continues to grow as a trusted partner for both restoration expertise and compassionate service, rooted in Raleigh and the surrounding community.

Fire Damage Restoration Service

Prism Specialties in Raleigh, NC offers expert fire damage restoration, including assessment, debris removal, smoke odor treatment, and structural restoration to bring your home back to pre-loss condition with fast, compassionate service.

Building Restoration Service

Prism Specialties in Raleigh, NC offers expert Building Restoration Services to restore and preserve structures, addressing water damage, structural repairs, and historical preservation with precise workmanship and timely project completion.

Water Damage Restoration Service

Prism Specialties in Raleigh, NC offers expert water damage restoration, rapid containment, thorough drying, mold prevention, and meticulous repairs to restore homes and peace of mind after floods, leaks, or storm damage.

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