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Emergency Restoration Xperts (ERX)

Emergency Restoration Xperts (ERX) in Kernersville, NC provides comprehensive water damage restoration services with expertise across 95 offerings for thorough recovery and rapid mitigation. ERX delivers professional water damage cleanup, drying, and restoration at 742 Park Lawn Ct Unit B, Kernersville, NC 27284, ensuring efficient, reliable results.

Water Damage Restoration Service at 742 Park Lawn Ct Unit B in Kernersville, NC 27284

Operational
★★★★★
Rating: 4.5 based on 160 reviews
Address: 742 Park Lawn Ct Unit B, Kernersville, NC 27284
Phone: 17432294003
Emails:
Amber Monteith (Business Owner) - [email protected]
Andrew Thigpen (Senior Estimator) - [email protected]
April Delancey (Marketing Manager) - [email protected]
Employees: 200
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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Emergency Restoration Xperts (ERX)

Emergency Restoration Xperts (ERX) Services

24 / 7 Emergency Response

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24 / 7 Emergency Response is a round-the-clock service that provides immediate help and rapid coordination during emergencies, including fast incident reporting, dispatch of responders, and ongoing support until the situation is resolved.

24/7 Availability

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24/7 Availability is round-the-clock service support, meaning help and operations are accessible any hour of every day. It involves continuous monitoring, quick responses, and constant access to assistance, regardless of time or day.

24/7 Emergency Restoration Services

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24/7 Emergency Restoration Services are round-the-clock help to fix damage from events like floods, fires, or storms. Technicians assess harm, stop further damage, and restore your property with drying, cleaning, and repairs as quickly as possible.

Assessment And Planning

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Assessment And Planning is a service that helps identify needs, gather information, and outline steps to achieve goals. It involves evaluating current situations, setting clear objectives, and creating a practical plan with timelines and responsibilities.

Assessment Of The Damage

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Assessment Of The Damage is a service that evaluates and documents the extent of harm after an incident, inspecting affected areas, recording findings, estimating costs, and recommending steps to repair and recover.

Board Up

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Board Up is a service that quickly covers and secures damaged or open structures with sturdy boards to protect people and property, including assessing damage, clearing debris, measuring, and installing plywood or temporary barriers until repairs can be completed.

Building Solutions

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Building Solutions helps plan, design, and manage construction projects, turning ideas into buildings. It involves project assessment, budgeting, scheduling, coordinating teams, and ensuring safety and quality from concept to completion.

Burst Pipes

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Burst Pipes is a service that fixes pipes that have cracked or burst, causing leaks or flooding. It involves locating the leak, shutting off water, replacing damaged pipe sections, testing the system, and restoring normal water flow and safety.

Bursting Pipes

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Bursting Pipes is a plumbing service that fixes pipes that have burst or are leaking, stopping water flow, repairing damaged sections, replacing pipes, and testing the system to prevent future leaks.

Cleaning & Disinfecting

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Cleaning & Disinfecting is the process of removing dirt and germs from surfaces and then using disinfectants to kill remaining bacteria and viruses, ensuring spaces are safe, fresh, and hygienic for people to use.

Cleaning And Restoration

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Cleaning and Restoration is a service that cleans, repairs, and restores homes or buildings after damage or wear, including cleaning surfaces, removing debris, repairing water or fire damage, deodorizing, and bringing spaces back to good, safe condition.

Cleaning Commercial/Residential

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Cleaning Commercial/Residential is a professional cleaning service for offices,shops, and homes that includes dusting, vacuuming, mopping, trash removal, restroom sanitizing, and deep cleaning of floors, surfaces, and fixtures to maintain a tidy, healthy space.

Cleaning Up

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Cleaning Up is a service that helps tidy spaces by organizing, removing trash, and wiping surfaces to make rooms neat, safe, and ready for use. It involves hands-on cleaning, tidying items, and disposing of waste.

Cleanup Construction

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Cleanup Construction is a service that removes debris, dust, and waste from construction sites, cleans up work areas, disposes of junk safely, and prepares spaces for final handover or occupancy.

Commercial Crisis Recovery

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Commercial Crisis Recovery helps businesses recover after a downturn or crisis by assessing damage, stabilizing finances, safeguarding operations, and creating a practical action plan to restore cash flow, resilience, and growth.

Commercial Damage Restoration

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Commercial Damage Restoration is a service that cleanly restores business facilities after disasters or damage, handling water, fire, smoke, mold, and storms to secure the space, remove debris, repair structure, and return operations to normal quickly and safely.

Commercial Property

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Commercial Property is a service that helps you buy, sell, lease, or manage buildings used for business purposes, such as offices, shops, or warehouses, including market analysis, negotiations, and paperwork to support transactions and upkeep.

Commercial Structural

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Commercial Structural is a service that designs, analyzes, and ensures the safety of building frameworks for non-residential projects, including calculations, drawings, and compliance with codes to support concrete, steel, and composite structures.

Complete Rebuilds

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Complete Rebuilds is a full renovation service that tears down and rebuilds a space from the ground up, replacing structure, systems, and finishes to create a brand-new layout, improved efficiency, and modern design—all tailored to your goals.

Complete Restoration

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Complete Restoration is a service that repairs and renews damaged items, projects, or properties to their original condition. It involves assessment, cleaning, repairing, replacing worn parts, and finishing touches to restore functionality and appearance.

Comprehensive Assessment

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Comprehensive Assessment is a thorough check of your needs and current status, combining interviews, overall evaluation, and review of relevant records to inform a tailored plan and identify next steps.

Construction & Repairs

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Construction & Repairs is a service that builds, fixes, and maintains buildings or spaces, including tasks like renovations, wall and roof repairs, carpentry, painting, and general maintenance to keep structures safe and functional.

Contents And Structural Cleaning

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Contents And Structural Cleaning is a service that carefully cleans and tidies the inside of a space, including removing dust, organizing items, and cleaning surfaces, while checking the structure for any needed repairs or improvements.

Corporate Restoration

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Corporate Restoration is a service that helps companies recover from disruption by restoring critical operations, systems, and facilities, including planning, remediation, recovery testing, and ongoing resilience improvements to minimize downtime and losses.

Damage Assessment

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Damage Assessment is the process of reviewing a site or object to determine what is damaged, how severe it is, and what repairs or replacements are needed, often including inspections, measurements, and documenting findings for a restoration plan.

Debris Removal

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Debris Removal is a service that clears away clutter, trash, or wreckage from a site. It involves gathering, bagging, loading, and disposing of unwanted materials to restore a clean, safe, and usable space.

Dehumidification & Drying

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Dehumidification & Drying is a service that removes excess moisture from spaces and items, then dries them to prevent damage. It involves measuring humidity, using desiccants or fans and heaters, and safely drying floors, walls, furniture, or fabrics to prevent mold and warping.

Disaster Cleanup

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Disaster Cleanup is a service that quickly assesses and removes damage after events like floods, fires, or storms. It involves safety checks, water extraction, debris removal, sanitizing surfaces, deodorizing, and coordinating with insurers for restoration.

Disaster Recovery

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Disaster Recovery is a plan and set of tools to resume operations after a disruption (like a fire, flood, or cyberattack). It involves data backups, alternate sites, recover workflows, and tested procedures to quickly restore systems and services.

Disaster Response

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Disaster Response is a service that helps communities recover after events like floods, earthquakes, or fires by coordinating emergency aid, providing relief supplies, rescuing people, assessing needs, and supporting short- and long-term rebuilding efforts.

Emergency Response

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Emergency Response is a rapid, organized effort to protect people, property, and the environment during crises. It involves assessing danger, coordinating teams, providing medical aid, securing sites, and communicating critical information to minimize harm.

Emergency Support

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Emergency Support is a quick, coordinated help service that provides urgent assistance, safety guidance, and rapid access to responders, temporary shelter, medical aid, and essential resources during crises or incidents.

Environmental Cleaning

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Environmental Cleaning is a service that removes dirt, pollutants, and hazards from spaces like offices, homes, and outdoors. It involves cleaning surfaces, disposing of waste, sanitizing to prevent illness, and keeping areas safe and pleasant for people and the environment.

Fire damage cleanup & repair

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Fire damage cleanup & repair helps restore spaces after a fire by removing soot and smoke, cleaning damaged surfaces, drying moisture, removing odors, and repairing or rebuilding structures to return the area to its pre-fire condition.

Flood cleanup

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Flood cleanup is a service that removes standing water, dries out affected areas, and cleans up mud and debris after floods, then sanitizes surfaces to prevent mold, odors, and damage, helping restore homes and protect belongings.

Flood restoration

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Flood restoration is cleaning up and repairing homes after flooding, removing water, drying and dehumidifying, cleaning mud and debris, treating mold, and fixing damaged walls, floors, and electrical systems to return the space to safe, pre-flood condition.

Flooring

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Flooring is the service of installing or replacing the surfaces on floors, such as wood, tile, carpet, or laminate. It involves measuring, removing old flooring, preparing the subfloor, fitting new material, and finishing with trim and seals for a smooth, durable result.

Foundation Repair

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Foundation Repair is a service that fixes the structural base of a building to prevent cracks, settling, and water intrusion. It involves assessing the foundation, identifying causes, and applying methods like underpinning or filling cracks to restore stability and safety.

Frozen Pipes

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Frozen Pipes is a service that detects and prevents frozen water lines, helps thaw pipes safely, insulates to stop future freezing, and provides tips to avoid freezes, ensuring reliable water flow during cold weather.

Full Reconstruction Services

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Full Reconstruction Services helps restore a damaged home to its original condition, covering damage assessment, demolition, framing, electrical and plumbing repairs, drywall, insulation, finishing, painting, and safety checks to return the property to pre-loss condition.

Hail Damage Repair

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Hail Damage Repair is fixing dents and cosmetic damage to a vehicle caused by hail. It involves inspecting the body, removing dents, repainting or touch-up work as needed, and ensuring the finish matches the original color and texture.

Healthcare Services

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Healthcare Services are programs and care provided by medical professionals to keep people healthy, diagnose and treat illness, manage chronic conditions, and support prevention, wellness, and recovery through visits, tests, medications, and support.

Home Renovation

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Home Renovation is a service that improves or updates a home, including planning, remodeling rooms, upgrading kitchens and baths, installing new fixtures, repairing structures, and finishing surfaces to boost comfort, efficiency, and value.

Hurricane Damage Repair

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Hurricane Damage Repair is a service that assesses storm damage, removes debris, and restores buildings and outdoor areas with repairs, water extraction, temporary protection, and full restoration to return homes to safe, livable condition.

Immediate Assistance

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Immediate Assistance is a quick-help service that provides rapid support for urgent needs, offering fast guidance, problem-solving, and action steps to address a crisis or time-sensitive situation right away.

Insurance Coordination

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Insurance Coordination is helping you manage and align your insurance needs, including comparing plans, handling claims, coordinating with providers, and ensuring coverage fits your budget and medical requirements.

Insurance Restoration

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Insurance Restoration is the process of repairing or rebuilding property after damage, guided by an insurance claim. It involves assessing damage, filing claims, coordinating contractors, and restoring the home or business to its pre-loss condition.

Interior Renovations

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Interior Renovations is a service that updates and improves the inside of a building, including changing walls, flooring, ceilings, lighting, fixtures, and finishes to refresh the look, improve layout, and enhance comfort and functionality.

Large Loss Recovery

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Large Loss Recovery helps clients recover costs after major damages or losses by assessing claims, coordinating with insurers, and guiding documentation and negotiation to maximize compensation and speed up settlement.

Leak Repair

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Leak Repair is fixing water or gas leaks in pipes, fixtures, or appliances. It involves locating the leak, stopping it, repairing or replacing damaged parts, testing for leaks, and ensuring safe, reliable operation.

Mold Damage

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Mold Damage service helps remove and clean mold growth after water leaks or moisture problems, stopping spreading spores, drying and repairing surfaces, and restoring safety and indoor air quality.

Mold Remediation

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Mold remediation is a service that identifies and removes mold from homes or buildings, stopping spread, cleaning affected areas, fixing moisture issues, and preventing future growth to keep indoor air safe and healthy.

Mold Removal

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Mold Removal is a service that finds and eliminates mold in homes or buildings, vents moisture, cleans affected areas, and may repair leaks to prevent regrowth, improving air quality and safety for occupants.

Mold cleaning

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Mold cleaning is removing mold buildup from surfaces to improve air quality and prevent damage. It involves inspecting for mold, safely containing the area, cleaning or treating affected materials, and applying protective methods to prevent regrowth.

Mold damage restoration

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Mold damage restoration is cleaning and repairing areas affected by mold after water damage. It involves drying, removing mold, cleaning surfaces, deodorizing, repairing or replacing damaged materials, and preventing future mold growth.

Mold inspection

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Mold inspection is a professional check to find mold growth and moisture problems in a building. It involves visual checks, moisture readings, and sometimes sampling to identify areas with mold and determine sources and necessary remediation.

Mold mitigation

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Mold mitigation is the process of stopping mold growth and removing it from a building. It includes identifying moisture sources, containing affected areas, cleaning or removing moldy materials, and drying spaces to prevent future growth.

Mold remediation

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Mold remediation is fixing mold growth in buildings by identifying moisture, removing mold, cleaning surfaces, repairing water leaks, and applying treatments to prevent recurrence, leaving the space safe and dry.

Natural Disasters

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Natural Disasters is a service that explains dangerous weather and geological events like hurricanes, earthquakes, floods, and fires, how they occur, and how people prepare for or respond to them to stay safe and informed.

Odor Control

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Odor Control is a service that reduces unwanted smells in a space using cleaning, ventilation, and odor-neutralizing products so the area stays fresh and pleasant for occupants and visitors.

Odor Elimination

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Odor Elimination is a service that identifies and removes unpleasant smells from spaces or fabrics using cleaning, deodorizing agents, and sometimes air purification to leave the area smelling fresh and clean.

Painting

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Painting is the act of applying color to a surface to create art or decorate space. It involves choosing materials (brushes, paint, canvases or walls), planning a design or mood, and applying layers of color to express ideas or enhance appearance.

Property Damage

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Property Damage is a service that assesses and handles damage to physical property, like homes or cars. It involves documenting the damage, estimating repair costs, filing claims with insurers, and coordinating repairs or replacements with contractors.

Property Restoration Services

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Property Restoration Services helps repair and recover buildings after damage like fire, water, mold, or storms. It involves assessment, water extraction, drying, cleaning, decontamination, repairs, and helping return homes or facilities to safe, functional condition.

Reconstruction And Renovations

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Reconstruction and Renovations involve repairing, upgrading, or rebuilding buildings to restore or improve their structure, layout, and appearance. It includes planning, demolition, new construction work, finishes, and sometimes modernization of systems like plumbing and electrical.

Residential Emergency Restoration

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Residential Emergency Restoration is a service that quickly assesses and fixes damage to homes after emergencies like fires, floods, or storms. It involves safety checks, securing the property, water and debris removal, cleanup, and temporary repairs to prevent more damage.

Residential Home

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Residential Home is a housing service that provides a private living space for individuals or families, including a dwelling, utilities, and often basic maintenance. It involves daily living, safety, and support to maintain a comfortable home environment.

Residential Water Damage Restoration

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Residential Water Damage Restoration helps homeowners recover from water intrusion by assessing damage, removing excess water, drying materials, cleaning and sanitizing, and repairing affected areas to restore the home safely and prevent mold and further harm.

Restoration And Reconstruction

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Restoration And Reconstruction is a service that repairs damage to buildings, structures, or artifacts and restores them to a safe, usable, or original state, often involving assessing damage, planning, repairing materials, and preserving historic or functional features.

Restore Your Home

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Restore Your Home is a service that helps repair and recover living spaces after damage, offering assessment, cleaning, repairs, and restoration work to bring your home back to its former condition safely and efficiently.

Roof Damage

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Roof Damage is a service that checks, inspects, and repairs roofs damaged by weather or wear. It involves assessing the damage, providing a repair plan, and fixing leaks, broken shingles, and structural issues to restore the roof’s safety and integrity.

Routine Cleaning

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Routine Cleaning is a regular housekeeping service that keeps your home tidy. It involves dusting, vacuuming, sweeping and mopping floors, wiping surfaces, cleaning bathrooms and kitchens, and restocking essentials to maintain a clean, comfortable space.

Sewage cleanup

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Sewage cleanup is the process of safely removing sewage spills and contaminated water from homes or businesses, cleaning and disinfecting affected areas, and restoring safety and cleanliness to prevent health risks.

Smoke And Fire Damage Restoration

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Smoke and Fire Damage Restoration is a service that cleans up and repairs property after a fire, removing smoke, soot, and odors, ventilating, cleaning surfaces, restoring damaged structure, and returning your home or business to safe, habitable condition.

Smoke And Soot Removal

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Smoke And Soot Removal is a cleaning service that removes smoke damage and soot from homes, appliances, and surfaces. It involves odor control, residue cleaning, and restoration to restore safety, appearance, and air quality after fires or smoke events.

Specialized Cleaning

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Specialized Cleaning is a professional cleaning service focused on specific areas or tasks, such as carpet or upholstery cleaning, hardwood floor care, windows, or industrial facilities, using specialized tools, products, and methods to achieve thorough, targeted results.

Storm Damage Repair

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Storm Damage Repair is a service that assesses and fixes damage caused by storms, including clearing debris, drying and repairing walls, roofs, and windows, and restoring your home or business to safe, livable condition.

Storm Damage Restoration Services

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Storm Damage Restoration Services helps homes and businesses recover after storms by assessing damage, securing the property, removing debris, drying and cleaning affected areas, repairing structures, and restoring utilities and finishes to pre-storm condition.

Structural Damage

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Structural Damage is a service that assesses, identifies, and repairs harm to a building’s framework, such as cracks, warping, or weakened supports, and may include inspections, safety measures, and restoring stability to ensure the structure’s safety and longevity.

Structural Reconstruction

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Structural Reconstruction is a service that rebuilds or restores the shape and layout of a building or object after damage, using measurements, plans, and approved methods to restore safety, function, and appearance while preserving key features.

Structural Repairs

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Structural Repairs is a service that fixes the core building frame and supports to ensure safety and stability. It involves inspecting for damage, repairing or replacing beams, columns, foundations, and concrete where needed, to restore strength and prevent failure.

Thermal Imaging

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Thermal Imaging is a service that uses infrared cameras to see heat. It helps detect temperature differences, find hotspots or cold spots, and assess insulation, electrical, or mechanical issues without touching anything.

Upholstery And Fabric Cleaning

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Upholstery and Fabric Cleaning is a service that cleans furniture fabrics like sofas, chairs, and cushions using gentle methods to remove dirt, stains, and odors without damaging the material, refreshing and extending their life.

Water & Flood Damage Restoration

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Water & Flood Damage Restoration is the process of cleaning up and repairing properties after water leaks, floods, or moisture. It involves drying, removing water, sanitizing, drying out materials, and fixing structural damage to restore safety and usability.

Water Damage Contents Restoration

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Water Damage Contents Restoration is a service that salvageies and restores belongings damaged by water, including cleaning, deodorizing, drying, deodorization, and document or item restoration to minimize loss after floods or leaks.

Water Damage Home

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Water Damage Home is a service that assesses and repairs water damage in homes, including drying out wet areas, removing damaged materials, preventing mold, and restoring interiors to safe, normal condition after leaks, floods, or spills.

Water Damage Restoration & Mitigation

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Water Damage Restoration & Mitigation is a service that removes excess water, dries buildings, and repairs materials after leaks or floods, preventing mold and further damage. It includes assessment, water removal, dehumidification, cleaning, and repairs.

Water Extraction And Structural Drying

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Water Extraction And Structural Drying is a service that removes standing water and thoroughly dries and dehumidifies flooded areas, using pumps, vacuums, moisture meters, and fans to prevent damage and mold while restoring structures to safe, dry conditions.

Water Restoration & Remediation

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Water Restoration & Remediation is a service that quickly stops leaks, removes excess water, dries surfaces, and repairs or replaces damaged materials after floods or spills, preventing mold and further damage in homes or buildings.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that removes excess water, dries and sanitizes affected areas, and restores structure and finishes after events like flooding, leaks, or storms, including monitoring, mold prevention, and repairs.

Water damage-related mold removal

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Water damage-related mold removal is a service that cleans up and removes mold growing after water leaks or floods, dries affected areas, restores surfaces, and uses sanitizers to prevent future mold growth.

Water damage-related pest control

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Water damage-related pest control is a service that combines drying and repairing water-damaged areas with pest management, removing moisture to prevent infestations and treating or preventing pests like insects and rodents that thrive after water exposure.

Water removal

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Water removal is a service that quickly removes excess water from spaces after spills, floods, or leaks. It involves pumping or extracting water, drying floors and walls, inspecting for moisture, and preventing further damage with dehumidifiers and fans.

Wind & Storm Damage Restoration

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Wind & Storm Damage Restoration is a service that quickly assesses and fixes damage from wind and storms, including securing property, removing debris, drying and repairing water damage, repairing structure and roofs, and restoring safety and usability.

Wind Damage Repair

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Wind Damage Repair is a service that assesses and fixes damage caused by strong winds, such as broken roofs, warped siding, and broken windows. It includes inspection, temporary protection, repairs, and cleanup to restore safety and functionality.

Emergency Restoration Xperts (ERX) Reviews

Wendi A. Reign
Wendi A. Reign
5 ★★★★★
Kam and Craig from ERX were great to work with. They responded quickly when my bathroom flooded and immediately put me at ease. Very professional, efficient, and respectful of my home. I’m grateful for how smoothly they handled everything—highly recommend!
TreyBNc
TreyBNc
1 ★☆☆☆☆
I experienced significant water damage right before Christmas that destroyed the entire first floor of my home. This company was assigned by my insurance for mitigation and repairs. The mitigation team was excellent. They came on Christmas Eve to begin demolition and prevent further damage, which I truly appreciated. I worked with Jermaine, Alex, and Gabe, and they were professional, knowledgeable, punctual, and communicated clearly throughout the process. They did a great job, and I have full confidence in their mitigation work. Unfortunately, the repair portion has been extremely disappointing. After mitigation was completed, communication stopped. I have left multiple voicemails over several days trying to get a repair timeline and have not received a call back from the project manager. My insurance company has also attempted to contact them. Despite the repairs being prepaid by insurance, nearly a month has passed with no work started, no scheduled dates, and I haven’t even seen a floor sample. At this point, I no longer feel confident that this company can complete the repairs and will be requesting a refund. Bottom line: If you need emergency mitigation, they’re great. If you’re looking for follow-through on repairs, I would not recommend them.
W H-H
W H-H
1 ★☆☆☆☆
My downstairs flooded Nov 2024. It is now Jan 2026. The story is long and I just can’t. I will say this. They were suggested by our insurance agent. They did do some of the work but did not finish. Things changed hands many times. And as of today we still have no functioning kitchen. They are billing us when they promised us a refund. I was sick and in and out of the hospital so I was hoping they would just do right. I don’t have the energy to fight. So we are seeking legal advice as they decided to pull out of the deal because they couldn’t match our cabinets. Yes, I know that sounds insane, but that’s what they said. The work that was done is ok. There are some places that are not great, but at least it’s done. Just be careful.
Tristyn Tuttle
Tristyn Tuttle
5 ★★★★★
Teresa Brown at ERX Kernersville is fantastic! She recently visited my office and took the time to walk me through their services in exceptional detail. Teresa explained everything clearly, answered every question with patience, and made sure I fully understood how ERX could support our needs. Her professionalism, knowledge, and friendly personality made the whole experience easy and enjoyable. If you’re considering ERX, I highly recommend speaking with Teresa—she truly goes above and beyond!
Sheila Shields
Sheila Shields
5 ★★★★★
ERX was selected by my insurance company to come out after water damaged ceiling, floors, and walls in my home. Alex and Gabe got right to work after a thorough assessment and call to the insurance adjuster. They worked for hours to tear out the damage and left the space as clean as possible. Alex went above and beyond, getting in touch with me almost daily to arrange to come back to take moisture readings during the drying out process. I couldn’t have been happier with the job the ERX team did. Kudos to Alex for his knowledge, dependability, and top-notch communication skills.
Kelly Degen
Kelly Degen
5 ★★★★★
This company was recommended to me by my HOI after I had a leak from my split AC unit upstairs, due to negligent installation by the builder's subcontractor. The team at ERX has made the process very easy. Alex came to my house several times this week to check on the drying phase as the leak went unattended for what we think was about 7-10 days. Alex was communicative, very polite and clearly did not take any shortcuts...he was very thorough to ensure that everything was dry before we start the next phase. Thank you ERX and Alex!
Kathy Baughman
Kathy Baughman
2 ★★☆☆☆
The side of the business that did the clean up, removal and dry out after half the house was flooded did a fantastic job but the side in charge of replacing/ restoring flooring and other effected things was very unprofessional when it came to communication and getting the work completed. I was told the job should take only a couple of weeks and after 2.5 months of trying to get things done we went out on our own and had it finished with someone else in less than a week. The services we received were not worth the price we paid.
Michelle Connelly
Michelle Connelly
1 ★☆☆☆☆
My house was hit at no fault of my own of 2/25 the wall to dining room pushed in and the outside vinyl destroyed.ERX came in promised me they would have the job complete my project manager was Casey they begin working on the project in March the contractor didn’t put plastic up my entire kitchen and hallway had to be cleaned which they included in the quote . Then the outside vinyl was not applied correctly so Casey said he would have them fix it ! They came back and nailed my vinyl siding!! Casey said they would come out and repair had to order new siding. He was fired we are now into April/May . He is replaced by Genti who is now my new project manager orders siding and when the guy comes out there he realizes the initial siding ordered is to big!! She then quits I have talked to my mortgage company and seeking legal advice as I’m still getting payment request after I had discussed issue with Vendor relations and customer experience person. Now Sam my new project manager calls me today saying I need to pay and the siding which most likely will not match will not be delivered until July!! I’m a nurse single mother working 2 jobs and this job is costing me not only time since Feb 2025 money, emotional suffering never I repeat never go to ERX and I will add the pictures up close to show where they nailed my siding!!
Destiny Hope
Destiny Hope
5 ★★★★★
Called into the office to ask questions about water damage to my home. Spoke with Jessy. She was very kind and informative, really helped me through the whole situation in a professional and personal level! Wonderful representation of your company!!
Melee Morse
Melee Morse
1 ★☆☆☆☆
I would not recommend. No clear supervisor, argumentative, condescending, the work is sloppy, communication is very poor with household, disrespectful to home owners. Tried to tell the owner and he wasn't interested in listening; i was told to talk to others within the company. There are too many mistakes to list but I could. Water leak in bathroom April 2024 and completion September 20254 WOW!
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About Emergency Restoration Xperts (ERX)

Emergency Restoration Xperts (ERX) is a comprehensive water damage restoration service located at 742 Park Lawn Ct Unit B, Kernersville, NC 27284. Serving residential and commercial clients, ERX delivers rapid, coordinated solutions for water intrusion, flood damage, and related aftermath. The company positions itself as a full-service provider, combining hands-on mitigation with planning, reconstruction, and ongoing support to restore properties to their pre-incident condition. ERX emphasizes a customer-centered approach that guides clients through every step of the recovery process, from initial assessment to final rebuild, with attention to minimizing disruption and protecting occupants’ health and safety.

ERX operates as a multi-disciplineteam capable of handling Water Damage Restoration Service, Building Restoration Service, and Fire Damage Restoration Service, along with the expertise of General Contractor, Remodeler, and Graffiti Removal Service when needed. The organization offers 24 / 7 Emergency Response and 24/7 Availability to ensure urgent needs are addressed promptly, including Emergency Response, Emergency Support, and Disaster Cleanup when disaster strikes. Clients can rely on ERX for Assessment And Planning, Assessment Of The Damage, and Comprehensive Assessment to accurately determine scope, cost, and sequencing. The team coordinates Board Up services to secure properties and prevent further harm during the mitigation phase.

Within its service portfolio, ERX provides Building Solutions that cover Burst Pipes, Bursting Pipes, Frozen Pipes, and Water Extraction And Structural Drying. Cleaning & Disinfecting, Cleaning And Restoration, and Cleaning Up are conducted for both Commercial and Residential spaces, ensuring a sanitized, safe environment post-incident. The company offers full-spectrum Restoration and Reconstruction capabilities, including Complete Restoration, Full Reconstruction Services, and Reconstruction And Renovations, as well as Interior Renovations and Home Renovation to restore aesthetics and functionality. For more extensive damage, ERX handles Large Loss Recovery and Comprehensive Restoration projects, coordinating with Insurance Restoration teams and Insurance Coordination to streamline claims and timelines.

ERX emphasizes environmental and health-conscious practices, providing Dehumidification & Drying, Mold Damage/Mold Remediation/Mold Removal, Odor Control, and Odor Elimination to improve indoor air quality after water events. The team is skilled in Damage Assessment, Debris Removal, and Cleanup Construction, ensuring that spaces are prepared for subsequent repairs or remodeling. Services extend to Commercial Property and Residential Emergency Restoration, with capabilities in Water Damage Contents Restoration and Contents And Structural Cleaning to salvage belongings and structure. Specialized cleaning tasks include Sewerage cleanup, Smoke And Fire Damage Restoration, and Fire damage cleanup & repair, supported by Thermal Imaging to locate hidden moisture pockets.

ERX is committed to delivering reliable, transparent service. Client testimonials reflect the company’s dedication to professional, knowledgeable, and communicative staff, with ongoing efforts to ensure projects progress efficiently and with care for the client’s schedule and property. The Kernersville office upholds a reputation for responsive mitigation and practical post-disaster planning, while actively pursuing accurate timelines and quality workmanship throughout both mitigation and reconstruction phases. ERX’s integrated approach, combining emergency response, environmental cleaning, and reconstruction, aims to restore both the structure and the sense of normalcy for homeowners and businesses alike.

Water Damage Restoration Service

Emergency Restoration Xperts (ERX) in Kernersville, NC offers certified water damage restoration to quickly assess, extract, dry, and remediate flooding, leaks, and storm damage, restoring your home safely with 24/7 emergency response and insured guarantees.

Building Restoration Service

Emergency Restoration Xperts (ERX) in Kernersville, NC offers expert building restoration services to quickly recover from fire, flood, wind, and water damage. Rapid assessment, skilled cleanup, and secure, lasting repairs to restore your property with minimal downtime.

Fire Damage Restoration Service

Emergency Restoration Xperts (ERX) Kernersville offers rapid fire damage restoration, including smoke and soot cleanup, structural drying, odor removal, and complete recovery services to restore homes quickly and safely.

General Contractor

Emergency Restoration Xperts (ERX) in Kernersville, NC is your trusted General Contractor for swift disaster recovery, structural repairs, and complete rebuilding. We coordinate licensed trades, prioritize safety, and restore homes and businesses with precision and care.

Graffiti Removal Service

Emergency Restoration Xperts (ERX) offers fast, professional graffiti removal in Kernersville, NC, using safe, effective methods to restore surfaces while preserving property value.

Remodeler

Remodeler for Emergency Restoration Xperts (ERX) in Kernersville, NC, delivering rapid disaster recovery, expert structural repairs, and renovation services to restore homes and businesses nationwide with quality craftsmanship and dependable commitment.

Water Damage Restoration Services Near You

Spangler Restoration Greensboro
★★★★★ 4.8 (82 reviews)
1231-1 Shields Rd, Kernersville, NC 27284