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ServiceMaster Restoration of Wilmington

ServiceMaster Restoration of Wilmington provides expert water damage restoration and comprehensive cleanup at 387 Sloop Point Loop Rd, Hampstead, NC 28443, offering extensive services to restore homes efficiently.

Water Damage Restoration Service at 387 Sloop Point Loop Rd in Hampstead, NC 28443

Operational
★★★★★
Rating: 4.9 based on 168 reviews
Address: 387 Sloop Point Loop Rd, Hampstead, NC 28443
Phone: 19104000602
Emails:
Adam Mccoy (Sales Business Development) - [email protected]
Angie Andrew (Account Manager) - [email protected]
Bill Meeker (Controller) - [email protected]
Employees: 500
Hours:
Monday 8AM-4:30PM
Tuesday 8AM-4:30PM
Wednesday 8AM-4:30PM
Thursday 8AM-4:30PM
Friday 8AM-4:30PM
Saturday Closed
Sunday Closed
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ServiceMaster Restoration of Wilmington

ServiceMaster Restoration of Wilmington Services

Air Conditioning Units

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Air Conditioning Units are systems that cool and dehumidify indoor spaces. They involve selecting, installing, maintaining, and repairing equipment like central AC or split systems to provide comfortable temperatures and air quality.

Air Movers And Dehumidifiers

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Air Movers And Dehumidifiers provides machines to dry and ventilate spaces: air movers push air to speed up drying, while dehumidifiers remove moisture from the air, helping prevent water damage and improve air quality in rooms or buildings.

Area Rugs

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Area Rugs is a service that helps you choose, measure, and install decorative floor coverings for rooms to add style, warmth, and comfort, often including cleaning and maintenance options.

Carpet And Upholstery Cleaning

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Carpet And Upholstery Cleaning is a service that deep-cleans carpets and fabric furniture using specialized machines and detergents to remove dirt, stains, and odors, restoring appearance and freshness without damaging fibers.

Chimney Cleaned

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Chimney Cleaned is a service that removes soot, debris, and buildup from your chimney to improve safe, efficient venting of smoke and gases from a fireplace or stove, often including inspection and advice on maintenance.

Cleaning And Disinfection

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Cleaning and Disinfection is a service that removes dirt, germs, and contaminants from surfaces, then uses approved cleaners and sanitizers to kill remaining microbes, helping keep spaces safer and more hygienic.

Cleaning And Restoration

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Cleaning And Restoration is a service that cleans, repairs, and restores damaged buildings, belongings, and spaces after incidents like floods, fire, or mold, using specialized techniques to return them to their original condition and improve safety and appearance.

Commercial And Residential Restoration

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Commercial And Residential Restoration is a service that repairs and restores damaged buildings and contents after events like fires, floods, or storms, including water extraction, cleaning, debris removal, mold treatment, and restoring structure and finishes for both businesses and homes.

Complete Restoration

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Complete Restoration is a service that repairs and returns items to their original condition, handling assessment, cleaning, repairs, and testing to ensure functionality and appearance match the original or best possible state.

Comprehensive Water Recovery

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Comprehensive Water Recovery is a service that collects, treats, and reuses used water to remove contaminants, reduce waste, and restore it for safe reuse in industrial, commercial, or municipal applications.

Construction And Restoration

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Construction And Restoration is a service that builds new structures and repairs or restores existing ones, including planning, materials, and skilled trades to ensure safe, durable results for buildings, spaces, and historic sites.

Construction Cleaning

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Construction Cleaning is the process of cleaning a site after building or renovation, removing dust, debris, and materials, and preparing spaces for use. It includes initial sweep, detailed dusting, window cleaning, and final touch-up to reveal a ready, spotless area.

Content Cleaning

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Content Cleaning is a service that removes unwanted or low-quality material from digital content, such as spam, duplicates, errors, or irrelevant sections, and organizes it for clarity, consistency, and better readability.

Damage Assessment

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Damage Assessment is a service that checks and records damage after an incident, such as a fire, flood, or accident. It involves inspecting the site, documenting what’s damaged, estimating repair costs, and compiling a report for insurance or restoration planning.

Disaster Clean Up

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Disaster Clean Up is a service that helps restore homes and properties after events like floods, fires, or storms by removing debris, drying and sanitizing spaces, and repairing damage to return the area to safe, livable condition.

Disaster Clean Up Services

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Disaster Clean Up Services helps restore homes and businesses after damage from events like floods, fires, or storms. It involves assessing damage, removing debris, cleaning, deodorizing, drying, and coordinating with insurers to return spaces to safe, usable conditions.

Disaster Restoration

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Disaster Restoration is a service that helps repair and recover homes or buildings after emergencies like floods, fires, or storms. It involves assessing damage, removing water or debris, cleaning, drying, and fixing structural and cosmetic issues to restore safety and use.

Disaster Strikes

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Disaster Strikes is a service that helps you plan and respond to emergencies, offering quick guides, checklists, and courses on safety, evacuation, communication, and recovery so you can stay prepared and recover faster after a crisis.

Drainage Issues

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Drainage Issues is a service that identifies and fixes water drainage problems around your property, such as pooling, wet foundations, or soggy yards, by assessing drainage paths, grading, and drainage systems and recommending or performing fixes.

Emergency Clean Up

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Emergency Clean Up is a quick, professional service that responds to urgent messes or damage, like spills, floods, or accidents. Technicians assess, contain, remove debris, clean, disinfect, and restore safety and cleanliness as fast as possible.

Emergency Response

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Emergency Response is a service that quickly acts during medical, safety, or disaster incidents, coordinating trained responders, essential equipment, and clear communication to assess needs, stabilize people, and get them to safety or care as fast as possible.

Emergency Tarping And Board Up

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Emergency Tarping And Board Up is a rapid service that covers damaged roofs or openings with tarps and boards to protect property, prevent weather damage, and secure the site until repairs can be completed.

Environmental Testing

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Environmental Testing is a service that checks air, water, soil, and surfaces for contaminants to ensure safety and compliance. It involves collecting samples, lab analysis, interpreting results, and providing clear reports with recommendations.

Floor Coverings

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Floor Coverings is the service of selecting, supplying, and installing materials like carpet, vinyl, wood, or tile to cover floors, improving durability, comfort, and appearance in homes or workplaces, including measuring, fitting, and finishing details.

Frozen / Burst Pipes

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Frozen / Burst Pipes is a service that inspects, thaws, and repairs pipes damaged by freezing temperatures, preventing further leaks and water damage, often including insulation, leak detection, and temporary shutoffs as needed.

Frozen Or Burst Pipes

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Frozen Or Burst Pipes is a home repair service that helps prevent and fix water damage when pipes freeze or burst. It includes inspection, thawing or repairing pipes, shutting off water, drying, and restoring fixtures to prevent further leaks.

Frozen Pipes

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Frozen Pipes is a service that prevents and fixes frozen water lines in homes. It involves assessing pipes, insulating, and thawing them safely to restore water flow and prevent bursting during cold weather.

Gutters And Downspouts

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Gutters and Downspouts are channels and pipes that collect rainwater from your roof and guide it away from your home to prevent leaks and water damage; it involves installing, cleaning, and maintaining those gutters and the vertical pipes that carry the water.

Heating And Air Conditioning

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Heating And Air Conditioning is a service that installs, repairs, and maintains systems that heat or cool buildings, including furnaces, boilers, air conditioners, and ventilation, to keep indoor temperatures comfortable and safe.

Home Maintenance

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Home Maintenance is a service that helps you keep your house in good shape, including routine tasks like cleaning, inspections, repairs, and small upgrades to prevent problems and extend the life of your home.

Home Restoration

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Home Restoration is the process of repairing and renovating a home after damage or wear, bringing it back to good condition. It involves fixing structure, walls, floors, plumbing, electrical systems, insulation, and restoring finishes to restore safety, comfort, and value.

House Cleaning

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House Cleaning is a service that tidies and refreshes your home, including dusting, vacuuming, sweeping floors, cleaning bathrooms and kitchens, and organizing surfaces to make rooms neat, sanitary, and easier to enjoy.

Hurricane Damage

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Hurricane Damage is a service that assesses and fixes property damage from hurricanes, covering safety checks, insurance documentation, and repairs like water extraction, structural stabilization, roof and window restoration, and storm debris cleanup.

Insurance Claims

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Insurance Claims is the process of requesting payment from your insurer after a loss or damage. It involves reporting the incident, submitting evidence, and the insurer reviewing and paying or denying the claim based on policy terms.

Inventory Control

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Inventory Control is a service that helps track what items you have, how many you need, and when to restock. It involves recording stock levels, monitoring usage, forecasting demand, and organizing storage to prevent shortages or overstock.

Lead Paint Removal

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Lead Paint Removal is the careful process of removing old lead-based paint from walls and surfaces to prevent exposure, using safe containment, proper disposal, and protective gear to ensure a clean, hazard-free environment.

Mold Removal Services

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Mold Removal Services help identify and safely remove mold from homes or businesses, clean affected areas, fix moisture sources, and prevent future growth with sealing and prevention tips.

Mold cleaning

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Mold cleaning is the process of removing mold growth from surfaces to improve air quality and reduce health risks. It involves identifying mold sources, cleaning affected areas with appropriate cleaners, and fixing moisture problems to prevent reinfestation.

Mold inspection

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Mold inspection is a service that checks a building for mold growth, moisture problems, and hidden sources. A technician visits, looks at walls and ceilings, uses basic tools, may take samples, and provides fixes or recommendations to remove mold safely.

Mold remediation

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Mold remediation is cleaning up and removing mold growth from your home to improve air quality and prevent damage. It involves finding moisture sources, containing and removing mold, cleaning affected areas, and addressing lingering smells or risks.

Natural Disasters

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Natural Disasters is a service that explains events like earthquakes, floods, hurricanes, and wildfires, what causes them, how they affect people and places, and how to stay safe before, during, and after such events.

Painting

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Painting is the process of applying colors to a surface to create art or decoration. It involves choosing materials (brushes, paints, canvases), preparing the surface, mixing colors, and applying layers to express ideas or beautify a space.

Reconstruction Services

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Reconstruction Services helps restore damaged homes or buildings after events like fires, floods, or storms. It involves assessing damage, cleaning up debris, repairing or rebuilding structures, and replacing damaged items to return the property to a safe, usable state.

Remodeling

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Remodeling is updating or changing parts of a home to improve function or look, such as renovating kitchens or bathrooms, adding space, updating layouts, fixtures, and finishes, and sometimes improving energy efficiency or accessibility.

Roofing

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Roofing is the service of installing, repairing, or replacing the roof of a building to protect it from weather. It involves choosing materials, preparing the structure, and ensuring waterproof, durable coverage through inspection and finishes.

Senior Living Facilities

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Senior Living Facilities provide safe, comfortable homes for older adults with support like meals, housekeeping, transportation, and healthcare services, fostering independence with community activities and 24/7 care options as needed.

Specialized Drying

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Specialized Drying is a service that removes moisture from materials using precise temperatures and controlled airflow, tailored to the item’s type, to prevent damage and protect quality through efficient, safe drying processes.

Storm Damage

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Storm Damage is a service that assesses and repairs damage caused by storms, including inspecting property for roofs, windows, and structural issues, guiding safety steps, and coordinating repairs or insurance claims to restore your home or business.

Trauma Cleaning

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Trauma Cleaning is a professional service that restores a space after events like accidents, violence, or death. Technicians remove biohazards, sanitize surfaces, deodorize, and dispose of waste safely, returning the area to a clean, safe condition.

Trauma Cleanup Services

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Trauma Cleanup Services involves safely cleaning and restoring sites after traumatic events, including removing biological hazards, decontaminating areas, and disposing of waste while respecting privacy and safety regulations.

Vandalism Clean

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Vandalism Clean is a service that cleanly removes graffiti or vandalism from surfaces, restoring appearance and protecting the area. It involves assessment, safe cleaning methods, graffiti coating for future protection, and optional reinforcements to deter repeats.

Wall And Ceiling Cleaning

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Wall And Ceiling Cleaning is a service that cleans dust, stains, and marks from interior walls and ceilings using appropriate cleaners and methods to refresh and brighten surfaces without damaging paint or wallpaper.

Warehouse Facilities

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Warehouse Facilities is a service that provides secure storage spaces and related operations for goods, including receiving, sorting, inventory management, handling, and access for clients who need organized, protected, and efficient space to store products.

Water & Flood Damage

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Water & Flood Damage is a service that responds to water emergencies, stops leaks, removes standing water, dries and dehumidifies spaces, and repairs or restores damaged buildings to prevent further mold and structural problems.

Water Extraction

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Water Extraction is a service that gathers and removes water from flooded areas or wet environments using pumps and hoses, then dries the space and checks for remaining moisture to prevent damage and mold.

Water Heater

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A Water Heater is a device that heats cold water for use in baths, showers, and sinks. It stores hot water or heats it on demand, using electricity, gas, or other fuel, and requires installation, regular maintenance, and safety checks.

Water Heaters

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Water Heaters provide hot water for your home. It involves installing, servicing, or replacing boilers or tanks, managing energy use, and ensuring reliable, safe hot water for showers, sinks, and appliances.

Water Leaks

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Water Leaks is a service that detects and fixes unwanted water escapes in homes or buildings, including identifying leak sources, assessing damage, and repairing pipes, fixtures, or appliances to prevent waste and water damage.

Water damage-related pest control

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Water damage-related pest control is a service that cleans up and repairs areas damaged by water and then prevents or treats pests that thrive in damp conditions, such as insects and mold, by inspection, drying, dehumidifying, and targeted treatments.

Water removal

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Water removal is the process of removing excess water from a space or object, usually after flooding, leaks, or spills. It involves pumping or extracting water, drying surfaces, and checking for lingering moisture to prevent damage and mold.

Wet Carpet

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Wet Carpet is a service that dries and cleans damp carpet after spills, leaks, or floods. Technicians remove excess water, use pumps and dehumidifiers, treat for odor and mold, and may clean the carpet fibers to restore appearance and prevent damage.

Wipe Furniture

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Wipe Furniture is a cleaning service that removes dust and dirt from home furniture. It involves wiping surfaces, polishing wood, and refreshing chairs, tables, and cabinets to keep them looking clean and neat.

ServiceMaster Restoration of Wilmington Reviews

tenelms
tenelms
5 ★★★★★
The service we have received to date from the Service Master team (Laine, Jonah and Dalton) has been excellent. These young men got right to work, everything was explained to my Mom and me down to every detail as to how every item would be handled. Their professionalism has made a difficult situation seem less stressful for my Mom, and that makes me very happy. Best customer service ever! Thank you ServiceMaster Restoration of Wilmington and especially Laine, Jonah and Dalton!
Joe F.
Joe F.
5 ★★★★★
I contracted Service Master in Hamstead for mold cleaning and remediation work after a water leak at my condo in N. Topsail Beach. This required gutting most of the condo. They completed the work faster than anticipated and did an excellent job! Communication was excellent (almost daily), and the insurance process was seamless. I worked with Matt (foreman), Laine (construction), and Bob (administrative and contracts). Highly recommend using this company for future work.
Yolanda Soto
Yolanda Soto
5 ★★★★★
I rate Service Master Wilmington Water Mitigation Team as exceptional. I had a sewage backup and within hours their team was in my home cleaning up and preventing further damage. Laine explained the mitigation process and provided contact information for team members. I was very impressed with the professionalism, respectful and reassurance we received from every member. I thank Matt McGraw, Laine White, Josh Lariscy, Matt Ketner & Jonah Abruzzino & Lisa Keith for everything they have done for us. They sprayed disinfectant and steam cleaned our bathrooms and closets. Dried the area with air mover and filtering equipment, fans and dehumidifier. I really appreciated the care given and seeing all debris removed from the property. Looking forward to the repair stage and hope they are as good as the mitigation team.
Donny Yaz
Donny Yaz
5 ★★★★★
Jonah was very attentive, Isabella 🆘 Been the most information He took his time. He tried many different ways. I really really appreciate service master for being so communicative for allowing us to take our time for them being able to explain everything. Jonah has just been top-tier while he was here and got no complaints.
Malacci Ham
Malacci Ham
5 ★★★★★
We experienced a large leak when an old “Quest” style pipe in our attic connected to our water heater failed. The leak soaked the attic, came through the ceiling of our second story, down into the second-floor flooring, then into the first-floor ceiling and kitchen—flooding cabinets, flooring, walls, walls, and appliances. From the very first call, ServiceMaster Restoration of Wilmington has been absolutely phenomenal. My initial call was with Bob, and even though it was after hours, he immediately took action. Despite being about an hour and a half away, Bob worked quickly to get a technician dispatched to our home. He was fast, kind, sympathetic, and incredibly helpful during a very stressful moment, even going so far as to help me locate a plumber who could take on the repair. Laine was the first technician to arrive, coming out late at night on a Sunday after hours. He was extremely kind and compassionate, helped me move household items out of the way, removed excess water, and immediately set up drying equipment throughout the home. Before leaving, Laine walked me through the entire process, explained my options clearly, and never once pressured me to use ServiceMaster or any contractor they recommended. He also took the time to go over their materials so I fully understood what to expect. Throughout the first week, Laine returned with James and Josh, who were equally professional and pleasant to have in my home. The entire on-site team treated my home and belongings with incredible care—honestly, with more concern than I have for my own home, which says a lot. They carefully wrapped and boxed household items to protect them during demolition and upcoming renovations. As the week went on, Jonathan jumped in seamlessly, and the work never slowed—even over the weekend. Matt came out on both Saturday and Sunday to continue demolition work, monitor readings, and check equipment. Every person who stepped into my home was thorough, respectful, and clearly took pride in doing things the right way. I also want to recognize Matt and Chris, who have both been outstanding behind the scenes. Their communication has been exceptional—keeping me informed about who was coming, when they were coming, what was being done, and patiently answering every question I’ve had along the way. This is unfortunately the second time I’ve gone through a major water damage event. The last time, the entire process was frustrating, poorly communicated, scary, and poorly executed, which left me absolutely terrified to go through something like this again. Every single person at ServiceMaster Restoration of Wilmington has eliminated that fear and made this process almost peaceful. While there is still work to be done, I have been extremely impressed so far and would confidently recommend ServiceMaster Restoration of Wilmington and this entire team to anyone in need of restoration services.
Pam Rash
Pam Rash
5 ★★★★★
I had lots of damage to my flooring from busted water pipes. Service Master Restoration of Wilmington was called in to assess the extent of water damage. I am very pleased with their work. Jonny came out almost immediately after contact and began work. He and Oracio did an amazing job making sure my floors were prepared for drying and coverd everything to protect my household contents from dust while their equipment was placed and drying my floors. Jonny also kept me up to date daily on progress which was outstanding. Very professional and outstanding! I highly recommend them if ever needed.
Sean Kearns (andimsean)
Sean Kearns (andimsean)
5 ★★★★★
I wasn’t sure what kind of service to expect from ServiceMaster Restore, but I was absolutely ecstatic with the outcome. Jonny Vargas was the lead project manager for the cleanup and mitigation of my water damage caused by a backed-up toilet. From the start, it was clear Jonny had a wealth of experience and knowledge. His professionalism is A+. Jonny explained every phase of the cleanup, mold remediation, and mitigation process in detail and was onsite daily to coordinate the work. He also brought in Oracio, who handled most of the removal. Both gentlemen were a pleasure to work with—every one of my questions was answered throughout the entire process. I would highly recommend Jonny and his crew at ServiceMaster Restore. My only disappointment is that they currently don’t offer reconstruction services in the Raleigh/Durham area, because I would have gladly continued working with them for that part of the project as well.
D. Rob
D. Rob
5 ★★★★★
I want to sincerely thank Chris W. and Johnny for the exceptional service they provided. Their customer service, workmanship, and attention to detail were remarkable from start to finish. They went out of their way to ease my family’s anxiety throughout the process, showing not only skill but also genuine care. I am deeply grateful for their efforts and would highly recommend these two gentlemen over other companies that seem more interested in profit than in people.
Timothy Reagan
Timothy Reagan
5 ★★★★★
We had a main sewage line break in our basement storage room. Within two hours of realizing the issue, contacting insurance, and then speaking with Matt of ServiceMaster there was a team at the house for immediate assistance. After they helped to coordinate same day repairs, the team combination of James, Laine, and Johnathan, over a period of five days, conducted major cleanup, sanitization, water and mold remediation. They were professional, communicative, timely and extremely thorough. By the time they pulled their equipment the area was ready to be restored. Highly recommended!
Wanda Strickfaden
Wanda Strickfaden
5 ★★★★★
I recently had water pipes that burst during this recent snow storm and ServiceMaster Restore employees, Mathew Ketner, Josh Larisey, and Laine White were quick, efficient, and very professional with demolition. I highly recommend hiring ServiceMaster for all your renovation needs.
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About ServiceMaster Restoration of Wilmington

ServiceMaster Restoration of Wilmington is a comprehensive water and fire damage restoration service located at 387 Sloop Point Loop Rd, Hampstead, NC 28443. Serving both residential and commercial clients, the company provides a wide range of services designed to recover properties quickly and effectively after emergencies. The team emphasizes a thorough approach to water damage restoration, fire damage restoration, and disaster cleanup, ensuring that each project moves from assessment through complete restoration with clear communication and professional care. Their offerings include emergency response, emergency tarping and board up, and disaster clean up services, all aimed at minimizing secondary damage and accelerating recovery. In addition to immediate response, the company handles environmental testing, mold removal services, mold inspection, and mold remediation to safeguard indoor air quality and occupant health. They also manage cleaning and disinfection, trauma cleaning, and trauma cleanup services to support sensitive scenarios with respect and discretion. For property recovery, the staff conducts damage assessment and comprehensive water recovery, followed by reconstruction and remodeling as needed, including construction cleaning, complete restoration, and reconstruction services. The restoration process is supported by specialized drying, air movers and dehumidifiers, and air conditioning units to restore proper moisture levels and prevent further degradation. They utilize inventory control and careful content cleaning to protect belongings, as well as floor coverings, area rugs, carpet and upholstery cleaning, and wall and ceiling cleaning to restore aesthetics. The service also covers building envelope tasks such as gutters and downspouts, roofing, and painting, along with insurance claims assistance to streamline the claim process. Whether dealing with water leaks, frozen or burst pipes, drain issues, or storm damage such as hurricane impacts or natural disasters, ServiceMaster Restoration of Wilmington offers a full spectrum of restoration services, including environmental testing, lead paint removal where necessary, and specialized drying to ensure thorough remediation. The company’s commitment to customer satisfaction is reflected in the ready availability of emergency response teams and a transparent, communicative approach that helps homeowners and business owners navigate the complex restoration journey with confidence. The professionals at ServiceMaster Restoration of Wilmington strive to deliver professional, efficient, and compassionate service, guiding clients from initial assessment through to a complete and satisfying restoration outcome.

Water Damage Restoration Service

ServiceMaster Restoration of Wilmington in Hampstead, NC offers expert water damage restoration, quick water extraction, drying, mold prevention, and reconstructive services to restore homes and safeguard your property from costly damage.

Fire Damage Restoration Service

ServiceMaster Restoration of Wilmington in Hampstead, NC offers comprehensive fire damage restoration, including assessment, debris removal, odor control, soot cleanup, content restoration, and structural repairs to restore your home or business safely and quickly.

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