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PuroClean Disaster First Response

PuroClean Disaster First Response offers professional water damage restoration in Fayetteville, NC, located in Ascot Plaza at 5851 Ramsey St Suite C. Services include 21 restoration solutions for quick, reliable recovery.

Water Damage Restoration Service at 5851 Ramsey St Suite C in Fayetteville, NC 28311

Operational
★★★★★
Rating: 4.8 based on 13 reviews
Address: 5851 Ramsey St suite c, Fayetteville, NC 28311
Located in: Ascot Plaza
Phone: 19107787591
Emails:
Anita Austin (Sales And Marketing Manager) - [email protected]
Anita Austin (Sales And Marketing Manager) - [email protected]
Ann Crum (Sales Executive) - [email protected]
Employees: 50
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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PuroClean Disaster First Response

PuroClean Disaster First Response Services

24 / 7 Emergency Response

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24 / 7 Emergency Response is a round-the-clock service that quickly detects and responds to critical situations, providing immediate assistance, rapid communication, and coordinated support to ensure safety, containment, and resolution any time of day or night.

Carpet Cleaning

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Carpet Cleaning is a service that removes dirt, stains, and odors from carpets using vacuuming, spot treatments, and detergents or steam cleaning to revive softness and freshness in homes or offices.

Carpet Restoration

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Carpet Restoration is a service that cleans, repairs, and revitalizes dirty or damaged carpets, removing stains, restoring fibers, fixing seams, and sometimes re-dyeing or protecting with treatments to extend carpet life and improve appearance.

Cleaning And Sanitizing

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Cleaning and sanitizing is the process of removing dirt and germs from surfaces and reducing harmful bacteria to safe levels, using soap, water, and disinfectants to keep spaces hygienic and safe for people.

Commercial Property

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Commercial Property is a service that helps clients buy, sell, lease, or manage office, retail, or industrial spaces, handling market research, pricing, negotiations, contracts, and ongoing property management to support business needs.

Coronavirus Cleanup Services

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Coronavirus Cleanup Services is a cleaning service that sanitizes spaces to remove and kill the coronavirus, typically using disinfectants, safety gear, and trained staff to reduce infection risk in homes or businesses.

Disaster Restoration

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Disaster Restoration is a service that helps recover and repair homes or businesses after events like floods, fires, storms, or earthquakes. It involves assessing damage, removing water or debris, cleaning, drying, sanitizing, and restoring structure and contents to pre-event condition.

Emergency Water Extraction

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Emergency Water Extraction is a rapid service to remove standing water from homes or buildings after floods, leaks, or storms, using pumps and pumps, powerful vacuums, and drying equipment to prevent damage and mold, then assess moisture and restore safely.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that cleans up smoke, soot, and water damage after a fire, removes debris, disinfects surfaces, and restores structure and finishes, including repairs to walls, ceilings, floors, and systems to return a space to normal.

House Flood Repair

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House Flood Repair is a service that helps fix homes after water damage. It includes assessing the flood, removing water, drying and drying out materials, repairing structural and cosmetic damage, and restoring safety and livability.

Mold inspection

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Mold inspection is a service where a trained inspector checks a home for signs of mold, moisture, or hidden growth. It involves a walk-through, measurements, possible moisture tests, and a report with findings and recommendations to improve air quality and prevent damage.

Pet Odor Treatment

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Pet Odor Treatment is a cleaning service that removes smells from homes or fabrics caused by pets. It involves identifying odor sources, applying specialized cleaners or enzyme solutions, deodorizing surfaces, and verifying freshness after treatment.

Reconstruction Services

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Reconstruction Services helps restore damaged buildings and property after disasters. It involves assessing damage, planning repairs, cleaning, and rebuilding to return homes or facilities to safe, usable condition.

Residential And Commercial

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Residential and Commercial is a service that handles building or property needs for homes and businesses, including maintenance, cleaning, repairs, facility management, and upkeep to keep spaces safe, functional, and comfortable.

Sewage cleanup

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Sewage cleanup is the removal and cleaning of sewage spills from homes or buildings, including safely handling wastewater, disposing of contaminated materials, sanitizing surfaces, and restoring spaces to normal condition while preventing health risks.

Soda Blasting, Graffiti Removal

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Soda blasting graffiti removal uses tiny baking-soda particles blasted at graffiti surfaces to gently lift paint without damaging the surface, leaving a clean finish. It involves pressurized delivery, cleaning, and minimal residue.

Thermal Imaging

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Thermal Imaging is a service that uses infrared cameras to detect heat patterns from objects or people. It shows temperature differences as images, helping identify hot spots, insulation problems, or unseen heat sources without touching anything.

Water Mitigation

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Water Mitigation is the process of stopping water damage and preventing further harm after a flood or leak. It involves assessing damage, removing standing water, drying and dehumidifying, cleaning contaminants, and restoring the affected area to its original condition.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that quickly removes standing water, dries and dehumidifies affected areas, treats for mold, and restores damaged surfaces like walls, floors, and ceilings to their pre-damage condition.

Water damage-related mold removal

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Water damage-related mold removal is a service that cleans up mold caused by moisture. It involves inspecting for mold, drying and dehumidifying the area, removing contaminated materials, treating remaining mold, and restoring the space to safe, clean condition.

Wet Carpeting

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Wet Carpeting is a service that quickly removes excess water from damp carpet, dries the pad and flooring, and may treat for mold, using pumps, dehumidifiers, and fans to restore a room after spills or flooding.

PuroClean Disaster First Response Reviews

Charissa Moore
Charissa Moore
5 ★★★★★
Aaron Davis was very proactive during the evaluation and remediation of our crawl space. He was able to relay information in a way that I could understand and eliminated a lot of unnecessary worry and stress. I really appreciated Aaron's willingness to work within our time frame and his customer service is top notch. Aaron was always timely with returning phone calls and emails. Our crawl space issue was inspected by four different experts and overall, we got the best service at the best price around with PuroClean.
Joearbn
Joearbn
5 ★★★★★
Outstanding crawl space remediation service from PuroClean! Aaron was extremely helpful in explaining the process and he always returned my phone calls in a timely manner to answered my questions. Customer service and pricing is the best. I highly recommend PuroClean for any crawl space clean-up issues. PuroClean will definitely beat the competition in cost estimates and customer service.
Arisa Layce
Arisa Layce
2 ★★☆☆☆
Puro clean appears to be knowledgable and well meaning, but due to my experience with the insurance company and having both present in my home at once, I feel some deception occurred. Firstly, I was told by my insurance agent to identify where a water leak was coming from in my home and have it confirmed. The initial plumber who came to my house spoke with my insurance agent directly stating the plumbing was the cause of the leak. Puro clean/ Aaron spoke to me seemingly privately* telling me after a plumper company put unnecessary holes in my walls that he blamed the water leak on my daughter and from not having the curtain closed. He also stated to me that he believed the issue was pre-existing. Note- I have lived in my home since 2018 and never needed repair work to this extent, and wouldn’t know how to cover up previous damage. I also have gotten repairs on my plumbing a few times but for seemingly minor stuff. I do not appreciate the blame being placed on my daughter. Not to mention, confirmation about the cause of the leak was given to Elizabeth first hand from the plumber! This evaluation was over $100 to complete. And if Aaron felt the cause was something else, he could have said so the first day where both the insurance agent and his team were in my home doing mitigation, but he did not. So why ask me to pay someone to confirm the cause if Puro clean is just going to make up their own reason and blame the owner? After this, I experienced more Trouble and delay with my claim which leads me to believe some triangulation occurred and false reports were given to my insurance company. My claim was initiated August 31 2022! And is still being evaluated and it’s almost February 2023. I also feel that the hole Aaron put into my daughters closet was unnecessary. The plumber had already identified the issue, and Aaron drilled even more holes into my home that I had to pay for in the end. This hole was not small. It was extremely huge square drilled into my closet. Also the insurance agent said in front of puro clean that no repairs are to be done until finding and resolving the water leak, so it made no sense for me to have to contact and pay another person when Aaron was just going to try to find the issue on his own and report to my insurance company what he THOUGHT was the issue and then putting excessive demolition on my home that I had to pay for. Puro clean charged $3000 dollars to essentially destroy my home, and the insurance company paid me $51 for repairs.
Sarah Gastonguay
Sarah Gastonguay
5 ★★★★★
Puroclean was the first call I made, they were very fast and efficient. They explained everything very clearly and simply in terms I could understand. It was so nice to have such an easy going technician, especially when dealing with water damage. I would highly recommend them. I hope to not need them again ,but if I do I know they're a phone call away, and ready and willing to get the job done!
Ben Nolting
Ben Nolting
5 ★★★★★
I could not recommend this company more. After returning home from a long absence I walked into my living room severely water damaged. I called several (6 to be exact) water restoration business. Aaron and Mark were the only individuals that could seem to help me. Any other businesses were telling me that they couldn't assist me for over a week. Once on the property I was greeted with a smile and assurance that they would have everything cleaned in a matter of hours. The professionalism and costumer service within this company is gold standard that others should seek. This kinda of unfortunate circumstance can and will leave a family stressed and seconded guessing them selfs on what to do. once PuroClean of Fayetteville is called they will take all that weight off your shoulders and return everything to normal promptly. Thank you so much for everything Mark and Aaron.
Netta McGee
Netta McGee
5 ★★★★★
Aaron was very responsive and arrived minutes after my call. He was very professional and was able to answer my slew of question and reassure me of all the ins and out of water damage and what was needed for my particular occurance. We went over the action plan and worst case scenario. Really was a pleasure working with them. I would recommend them to anyone and hopefully this doesn't happen again but if I need to have something done in the future I will be giving them a call.
Estelle Moore
Estelle Moore
5 ★★★★★
Omgoodness! Very professional people. They will answer all your questions before and not after just trying to tear your house up for money. They did very neat work and even my insurance adjuster was impressed. Highly recommend and will use again in the future.
Amy Hayes
Amy Hayes
5 ★★★★★
PuroClean and their employees were so professional when they were here. We did't know what to do or expect but they not only took care of the problems, they were so informative with us as well. Highly recommend.
Erin Hayes
Erin Hayes
5 ★★★★★
Had a great experience with PuroClean! Very hard workers! They were able to fix every issue I had in my home!
Aaron Baucom
Aaron Baucom
5 ★★★★★
PuroClean responded very quickly. They were professional and made this bad experience as easy as it could be. I highly recommend using this company.
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About PuroClean Disaster First Response

PuroClean Disaster First Response is a comprehensive water and fire damage restoration service located at 5851 Ramsey St Suite C, Fayetteville, NC 28311, in Ascot Plaza. Serving both residential and commercial clients, the company provides 24 / 7 emergency response to address urgent restoration needs, including water extraction, mitigation, and prompt drying to minimize structural damage and mold growth. The team focuses on transparent communication, detailed assessments, and timely service, ensuring property owners understand every step of the process from initial evaluation through final reconstruction. In addition to emergency response, they offer a wide range of cleaning and sanitizing services designed to restore safety and comfort to living and working spaces.

PuroClean Disaster First Response specializes in water damage restoration, including emergency water extraction, water mitigation, and water damage-related cleanup and repair. They are also equipped to handle fire damage restoration, cleanup and repair, and comprehensive disaster restoration services. The staff conducts thorough investigations using thermal imaging and mold inspection to identify hidden moisture and potential mold risks, followed by targeted remediation and reconstruction as needed. The company emphasizes residential and commercial capabilities, offering carpet cleaning and carpet restoration, wet carpeting removal, and odor treatments such as pet odor treatment to restore indoor air quality and ambience after an incident. Their cleaning and sanitizing services extend to coronavirus cleanup services, ensuring facilities meet health and safety standards.

Located in Ascot Plaza, the business provides a broad suite of restoration and cleanup options, including sewage cleanup, graffiti removal, soda blasting, and cleaning and sanitizing protocols tailored to the severity of each situation. They also address building-wide needs with reconstruction services and house flood repair, enabling a seamless transition from damage mitigation to complete restoration. Customer-focused service is a hallmark of PuroClean Disaster First Response, with a track record of responsive communication, timely follow-ups, and clear explanations of the remediation plan. The team works with both residential and commercial properties and strives to minimize disruption while delivering high-quality results that local clients can trust. The service ethos is reinforced by positive customer experiences that highlight proactive evaluations, reliable availability, and pricing transparency, reinforcing the company’s reputation for professional, dependable disaster restoration and cleanup.

Water Damage Restoration Service

PuroClean Disaster First Response in Fayetteville, NC offers expert water damage restoration, rapid extraction, mold prevention, and complete structural drying to restore homes and businesses quickly after floods, leaks, or storms.

Fire Damage Restoration Service

SwiftFire Damage Restoration Service by PuroClean Disaster First Response in Fayetteville, NC restores your property after fire and smoke events with licensed pros, rapid response, secure containment, and thorough cleanup to revive your home or business efficiently.

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