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Master Build

Master Build at 690 N Reilly Rd, Fayetteville, NC 28303, specializes in water damage restoration with comprehensive services to repair and mitigate water-related setbacks. Expert restoration, prevention, and recovery solutions across 30 areas of service.

Water Damage Restoration Service at 690 N Reilly Rd in Fayetteville, NC 28303

Operational
★★★☆☆
Rating: 3.0 based on 30 reviews
Address: 690 N Reilly Rd #214, Fayetteville, NC 28303
Phone: 19104757663
Emails:
Alma Chao (Director And Associate General Counsel) - [email protected]
Vish Agashe (Senior Manager Of Data Engineering) - [email protected]
Renee Albert (Director, America'S Benefits) - [email protected]
Employees: 10000
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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Master Build

Master Build Services

Claim Process

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Claim Process is a simple service that guides you through reporting an issue, reviewing requirements, submitting evidence, and tracking the status until a final decision or settlement is reached.

Damage And Insurance

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Damage And Insurance helps you assess and repair damage to property or vehicles, estimate repair costs, and manage insurance claims, coverage, and payout options in simple terms.

Drywall installation

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Drywall installation is fitting large boards to walls and ceilings, then fastening, taping joints, applying mud, and sanding until smooth for painting or finishing in homes or offices.

Drywall repair

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Drywall repair fixes holes, cracks, or water damage in interior walls and ceilings. It involves assessing damage, cutting out bad material, applying new drywall, taping, mudding, sanding, and repainting to restore a smooth, seamless surface.

Emergency Service

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Emergency Service is a rapid-response support that provides urgent assistance to people in danger or in medical, safety, or disaster situations. It involves immediate dispatch, skilled responders, and coordination to protect life and reduce harm.

Exterior painting

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Exterior painting is the process of applying paint to the outside surfaces of a building to protect it from weather and improve its look. It involves cleaning, prepping, priming, choosing colors, and applying multiple coats of durable exterior paint.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that removes soot, smoke odor, and water used to douse flames, then cleans, repairs, and restores a property to its pre-incident condition, including board-up, debris removal, and structural/contents restoration.

Free Assessment

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Free Assessment is a no-cost initial check to understand your needs, gather basic information, and determine if our services are a good fit. It usually includes questions, review of your situation, and next steps or recommendations.

Free Inspection

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Free Inspection is a no-cost check of your item or property to assess condition, issues, or safety. A technician examines relevant parts, asks questions, and provides preliminary findings with no obligation or fees to proceed.

Full Restoration

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Full Restoration is a comprehensive service that brings a damaged or worn item back to its original condition. It involves assessment, cleaning, repair, replacement of damaged parts, and refinishing to restore appearance, functionality, and value.

Mold inspection

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Mold inspection is a service where a trained technician checks a building for mold growth, moisture, and water damage, using visual checks and tools to identify problem areas and recommend cleanup or prevention steps.

Paint indoors

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Paint indoors is a service that applies paint to interior walls, ceilings, and woodwork to refresh color and protect surfaces. It involves prep like cleaning, sanding, priming, choosing finishes, and careful brushing, rolling, or spraying for a clean, even finish.

Painting

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Painting is the act of applying colors, usually on a surface like canvas or walls, to create images or decorate spaces. It involves choosing materials, preparing the surface, planning the design, and applying layers of paint with brushes or tools.

Remodeling

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Remodeling is updating or changing parts of a home or space to improve function, style, or value. It involves planning, budgeting, and renovating areas like kitchens, bathrooms, or layouts, including design, construction, and finishing touches.

Renovation & Restoration

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Renovation & Restoration is a service that updates and repairs buildings, preserving their original style while improving structure, safety, and functionality. It involves planning, construction work, materials, and finishing touches to restore or modernize spaces.

Residential & Commercial

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Residential & Commercial is a service that covers home and business projects, including repairs, maintenance, improvements, and installations, using skilled trades for cleaning, remodeling, safety upgrades, and efficient property management.

Roof Installations

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Roof Installations are professional services that plan, measure, and fit new roofing on homes or buildings, including selecting materials, removing old roofs, installing underlayment, shingles or tiles, and ensuring weatherproof sealing for lasting protection.

Roof Replacements For Your Home

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Roof Replacements For Your Home is a service that replaces an old or damaged roof with a new one, involving inspection, selecting materials, removing old shingles, installing underlayment and new roofing, and finishing with flashing and cleanup to protect your home.

Roof inspection

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A roof inspection is a quick, professional check of a roof’s condition to identify damage, wear, leaks, and needed repairs. It involves examining shingles, flashing, gutters, vents, and traps, often from ladders or a drone, then providing a report with findings and recommendations.

Roof installation

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Roof installation is the process of putting a new roof on a building, including measuring, removing old roofing, setting up furring or trusses, applying underlayment, and attaching shingles, tiles, or metal. It protects from weather and adds curb appeal.

Roof repair

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Roof repair fixes damage to a roof to stop leaks, improve safety, and restore strength. It involves inspecting for broken shingles, leaks, or flashing issues, replacing damaged materials, sealing joints, and ensuring proper drainage and weatherproofing.

Roof repair for storm & wind damage

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Roof repair for storm & wind damage is a service that fixes roofs damaged by severe weather, including missing shingles, leaks, and structural harm. It involves inspecting, securing loose materials, replacing damaged shingles, and restoring waterproofing and safety.

Roofing

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Roofing is the service of installing, repairing, or replacing a roof to protect a building from weather. It involves inspecting the old roof, choosing materials, laying underlayment, and securing shingles, tiles, or metal to ensure a durable, weatherproof cover.

Roofing Insurance Claims

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Roofing Insurance Claims is a service that helps homeowners file and manage insurance claims for roof damage, assess repairs or replacement needs, coordinate with insurers, and ensure costs are covered fairly and completed promptly.

Roofing Storm Damage

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Roofing Storm Damage is a service that assess and repair roof damage caused by storms, including inspecting for leaks, missing shingles, and structural harm, then replacing or restoring damaged materials to protect your home.

Storm Damage Inspections

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Storm Damage Inspections assess buildings after a storm to identify and document damage, check safety, and guide repairs. It involves on-site surveys, photos, checklists, and reporting to help insurance claims and restoration planning.

Strom Damage

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Strom Damage is a service that assesses and repairs electrical damage to homes and devices after storms, identifying outages, wiring faults, and water intrusion, then restoring power, safety, and functionality with skilled diagnostics and fixes.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that removes water, dries surfaces, and fixes structure and belongings damaged by leaks or floods, including cleaning, sanitizing, mold prevention, and restoring walls, floors, and utilities to pre-incident condition.

Water damage-related mold removal

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Water damage–related mold removal is a service that cleans up mold growth caused by leaks or floods, dries the area, removes contaminated materials, treats surfaces to prevent regrowth, and restores safety and moisture control so your space is healthy again.

Wind And Hail Damage

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Wind And Hail Damage is an insurance service that helps assess and repair damage to homes, roofs, or vehicles caused by storms. It involves inspection, documentation, filing claims, and coordinating repairs or replacements with your insurer.

Master Build Reviews

Jonathan Reisher
Jonathan Reisher
1 ★☆☆☆☆
Had roof damage from Hurricane Michael. Master Build not only placed mismatched shingles on our roof without asking, they also carelessly attempted to toss them on the roof from the ground. Our door bell camera caught the entire thing. Flash forward a year and my roof is leaking in the exact same spot. Master Build claims it is not because of them. When the new company repaired Master Builds work, they found that they also neglected to put any flashing down. Worst company I have ever dealt with. Save your money and aggravation. Please take your business elsewhere.
J Lang
J Lang
1 ★☆☆☆☆
Not a client; however, a friend of mine was. Be advised, Master Build Enterprises no longer exists since it was administratively dissolved by the NC Secretary of State for failing to file annual reports as required by law. Tells you everything you should know about Chris Garrett. Additionally, he is using a contract that is in violation of NC law...it does not list the physical address of the business, only a P.O. box. There are several other problems, as well. To be continued... Be further advised that Master Build has re-emerged as Skyview Enterprises. Avoid using Skyview as well. Update: 1.21.25. According to the data of NC Secretary of State (NC SOS) Master Build Enterprises, Inc. filed a report dated 3.8.21 signed by Joel Garrett who is listed as President, and Katrina Kimmel as Vice President. (MBE was admin. dissolved 2.17.23 per NC SOS). Additionally, the PO box 53374 is the same as the PO box listed on a Sky View Enterprises LLC contract written in 2024. Further, the physical addresses of Lucinda Lane, Linden, NC match. Additionally, Joel Garrett is listed as the registered agent/president of Sky View Enterprises LLC. Therefore, I have the right company, right name, and right info. provided to me by the NC Secretary of State...and, yes, Master Build Enterprises Inc and Sky View Enterprises LLC are one and the same...except for the company name change. Please note: If you are planning to use Sky View Enterprises LLC for replacing your roof, be advised that their contract, according to NC law, MUST contain a clause that says any funds paid as a down payment, must be held in trust... . Update: 1.26.25. Despite denials from the MB "owner," Joel Garrett aka Chris Garrett, who was the "president" of the now defunct Master Build (MB) is now the "president" of Sky View Enterprises (SVE) LLC. Additionally, Sky View Enterprises LLC uses the same contract as it did with MB, except for name changes and other minor adjustments. SVE is registered with the NC SOS as a construction and restoration company, NOT AS A ROOFING COMPANY. SVE's contract says that..."SVE only provides labor warranties to certain installation types"...without naming the types. Therefore, a workmanship claim must be made against the "contractor" or "third party" that SVE hires to do the job. Note: SVE is not responsible for workmanship claims, per the SVE contract. Could present a big problem if the "contractor" goes out of business.
Trench Wolfhound
Trench Wolfhound
5 ★★★★★
In the rare time I could get anyone to come out and give me an estimate of my roof, the rates were high, but of course I don't know enough about roofing to have known better. When I finally was ready to move forward to get my roof replaced, I began looking into actually hiring someone. Master Build was just about the only company I could get to reply. Not only did they reply, they communicated with professionalism and courtesy. The estimate came within a day (MUCH lower than estimates I was able to get before), and even though I was overseas, they worked with me on methods of payment. They set up an appointment to repair my roof within the next week, and had the job done in two days. The entire process was amazingly quick, the entire treatment from them was completely professional. The communication was exceptional, as I remained informed of what was going on every step of the way. At no point was I left wondering what the next step was supposed to be. After the job was done, they sent pictures showing every detail of their work. The people in the house at the time had nothing but high praise for how they worked and how they treated those within. This is what a company should be. It's hard to find truly professional construction contractors, these days. I plan to use them for several more home repair projects in the future, and would recommend them to anyone.
Jawhn MacCaine
Jawhn MacCaine
5 ★★★★★
I can’t say enough good things about this company. I contacted them after they left a note on my door suggesting I might have storm damage to my roof. After their initial inspection (at no cost to me) they concluded there was damage and THEY contacted my insurance company. The insurance adjuster sent in the claim, and I was approved. Shortly after that we scheduled the job. There men were prompt, courteous, did a first rate job and cleaned up afterward. I would highly recommend them!
Judy Kimery
Judy Kimery
5 ★★★★★
I found this company through Google for roof work on a rental home we own. Initially, my insurance only deemed my roof repairable but after getting in contact with MBE, they had an adjuster come out again and had the roof deemed replaceable. Being in a different state, overseas, I had a lot of concern if the company was legitimate and didn't want to be scammed financially or physically with the roof work. I had most of my conversations with Chris at MBE and he was nice and reassuring throughout even when I had doubts. My only dislike were some things were said and then changed like I could send them the insurance check and have them do it all or I could do it myself to then no, I'm not supposed to do it myself etc. Also the contracts are a little confusing so make sure to read the fine print on them before committing. Other than that, everything turned out great. They were paid, my roof was replaced completely and my uncle (who's a contractor) verified the good work and cleanup!
Sam Montoya
Sam Montoya
1 ★☆☆☆☆
This review is based on my dealings with Chris Garrett who is the Regional Manager/Director at Master Build Enterprises (MBE). This review is based on my experience with him and not on any actual construction work that was performed. I was contacted by Chris who told me that my roof had storm damage and that he would be able to assist me in filing a claim with my insurance company to replace the roof. I agreed and signed a contract with him that basically stated that he would help me with my claim and if I ended up hiring another company to do the work, I would owe him $400 for his assistance in filing the claim. Initially he was very nice and pleasant and easy to work with. After our claim was approved, I decided to go with another company. I contacted Chris and told him that I was mailing him his check for $400 and did not require his services any further. Chris then became in my opinion extremely aggressive and threatening and I feel as though he was trying to bully me into having his company do the work. It was all extremely unprofessional and he was completely out of line. He called me a liar, said he’s assuming I’m committing INSURANCE FRAUD, and threatened to call my insurance company and report me to be investigated and also threatened to call my mortgage company. We went back and forth through text messages and email and he continued to threaten and harass me even after I told him that the matter was closed. I called my insurance company to tell them that he was threatening to have my claim investigated. My insurance company told me that I was well within my rights to use any company I wanted to perform the work. They also informed me that he had called them at least twice to find out the status of my payment. I told him that I would be writing a review about him and his company based on our experience with dealing with them. He said “Any negative comments on a public database we will file a civil suit the next business day.” He threatened to sue me for writing an honest negative review! If he didn’t want a negative review written perhaps he should of conducted himself more appropriately. Like I said, I cannot attest to the construction work performed by this company but due to Chris Garrett’s unprofessional and threatening behavior towards me I would never do business with this individual or any company he is associated with. I am sure a reply to this review will be made and saying that I’m lying or he doesn’t know me but I have proof of everything that I have written in this review. Everything I’ve stated is based on actual experience and facts with me dealing with Chris and I have documentation backing this to include text messages, emails, and a pre-claim agreement.
Nancy Maples-Remley
Nancy Maples-Remley
1 ★☆☆☆☆
I found Chris (Garrett) extremely rude and when I told him how I felt he said fine we CHOOSE which jobs to do and we will not be doing an estimate for you. I felt like it was a high pressure to replace the roof whether the insurance company paid or not and when I asked for details about why replacement, and for an estimate to do the repairs as well away and that person said for sure a person would come by and get up on the roof as the roof cannot be seen from the ground. Which the first person agreed to. He said my shingles were so warped that they looked architectural. When I told him they were the type that was supposed to look that way an especially when I told him we had Farm Bureau insurance, he said they were tough and I could tell he just wanted to get us to agree to replace a roof based on observation from 30 feet away 30 minutes after the person left our home.
Jessi Christian
Jessi Christian
1 ★☆☆☆☆
We had a horrible experience with this company. Fortunately, we realized that something was not right when Chris Garrett (who is the owner of record) became extremely aggressive and unprofessional when we started questioning the process for our roof replacement that was covered by insurance. After doing some research we found out we had been mislead regarding many important details. We decided to go with another company that our insurance company recommended instead, and we are so thankful we did. The process has been seamless with the other company and we did not have to pay a dime before all work was completed and approved by all parties involved. After a couple weeks of harassing texts and emails (that were full of spelling errors and ridiculous threats), we decided to just pay the $400.00 they were demanding. We are in the process of looking into this further. Do your research when choosing someone to do major work on your home, especially when insurance is involved!!! I will be happy to provide more detailed information and the harassing emails/texts upon request for anyone who would like it.
L M
L M
5 ★★★★★
The last hurricane we had did a numer on my roof. I found Master Build Enterprises on Google and am glad I did. They were there, from the time I filed my insurance claim till the finishing touches on my new roof were completed. They talked me through each step and answered all my questions. The workmanship on the roof was top notch, as well.
Sarah Longmore
Sarah Longmore
1 ★☆☆☆☆
This is an account of my experience with Master Build Enterprises following Hurricane Florence in Raeford, NC. I would like to thank Chris at Master Build Enterprises of Fayetteville for teaching me a valuable life lesson on reading what you sign and not just going off the first hit on Google for things that are important, such as thousands of dollars worth of work on your house. Chris should also feel proud that he charged me (single income mother) $569 for these valuable life lessons he taught me. The day after Hurricane Florence, when I had substantial roof damage, a leaking ceiling and water coming into my bedroom, Chris sat in my kitchen, smiled at my children, and had me sign a document that said I would pay him $569. I would pay him no matter if he came back and fixed my roof, put up a tarp (which he didn't), showed up to the adjuster appointment (which he didn't) or produce a quote (which he didn't). A few weeks in, he then came back to my house to make me sign another contract, smiled at my children again, and repeatedly emailed me demanding my $1000 deductible. I am thankful though. Best $569 I ever spent. I kept my insurance checks for someone who actually came and patched my roof, only get quotes now before signing things, and appealed the insurance decision by myself - and will be receiving a full roof replacement. Thanks Chris!
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About Master Build

Master Build is a comprehensive restoration and construction service operating at 690 N Reilly Rd, Fayetteville, NC 28303. Serving both residential and commercial clients, the company positions itself as a versatile partner for properties facing water, wind, fire, and structural challenges. Their service scope includes Water Damage Restoration Service, Fire Damage Restoration Service, Roofing Contractor, Construction Company, and Handyman/Handywoman/Handyperson capabilities, reflecting a broad approach to repair, remodeling, and restoration. The firm emphasizes emergency response readiness with Emergency Service offerings to address urgent damages and initiate timely mitigation actions that help prevent further deterioration.

The company outlines a range of restoration and renovation services designed to restore property integrity and finish quality. They offer Water damage-related cleanup & repair, Water damage-related mold removal, and Storm Damage Inspections to assess the extent of harm and guide step-by-step remediation plans. Roofing services include Roof Installations, Roof Replacements For Your Home, Roof inspection, Roof installation, Roof repair, Roof repair for storm & wind damage, Roofing, and Roofing Storm Damage, highlighting capabilities in both preventive maintenance and post-damage recovery. Exterior painting and Paint indoors are provided to refresh appearances after structural work, while Drywall installation and Drywall repair address interior finishing needs. Interior concerns are supported with Free Assessment and Free Inspection options to help homeowners and businesses evaluate issues without upfront costs.

Master Build also markets its ability to manage the claim process and insurance coordination, with services labeled as Claim Process and Damage And Insurance. This reflects an understanding of the complexities involved in navigating insurance claims for damage-related work. In addition, the company offers Remodeling, Renovation & Restoration, and Full Restoration services to support comprehensive project scoping from design through completion. For ongoing maintenance and improvements, the firm provides Residential & Commercial solutions, ensuring that both home and business environments can benefit from their expertise. Drywall, Painting, and Exterior painting complements the broader remodeling and restoration efforts, while Mold inspection supports health and safety considerations in damp or damaged structures. Overall, Master Build frames itself as a one-stop resource for repairs, replacements, and renovations across a wide spectrum of property needs.

Customer experiences and industry context suggest that Master Build operates within a competitive and sometimes controversial field. While several clients report positive engagements, including efficient communication and prompt service, there are publicly circulated concerns regarding past entities and contractual practices. Prospective clients are encouraged to conduct due diligence, review detailed project proposals, and carefully read contract terms before proceeding. The company’s stated offerings—emergency response, claim assistance, full restoration, roofing, weather-damage recovery, and interior/exterior finishing—position Master Build as a multifaceted restoration partner capable of guiding projects from initial assessment to final restoration, with emphasis on rapid response, thorough remediation, and coordinated insurance communications. In alignment with third-party feedback, customers should verify current business status and ensure clarity on scope, warranties, and payment arrangements before commencing work. Master Build continues to present an integrated service model aimed at restoring both the function and appearance of damaged properties while supporting clients through the often complex restoration journey.

Handyman/Handywoman/Handyperson

Master Build in Fayetteville, NC offers reliable handyman services for repairs, installations, and maintenance. From minor fixes to remodeling projects, our skilled handypersons deliver quality results with prompt, friendly service to keep your home in top shape.

Construction Company

Master Build in Fayetteville, NC, is a trusted construction company delivering residential and commercial projects with quality craftsmanship, on-time completion, and strong client collaboration across renovations, new builds, and remodeling solutions.

Fire Damage Restoration Service

Master Build in Fayetteville, NC offers comprehensive fire damage restoration, including smoke odor removal, structural repairs, and content cleaning to restore homes quickly and safely after fire damage.

Roofing Contractor

Master Build is your trusted roofing contractor in Fayetteville, NC, delivering durable roof installations, repairs, and inspections with quality craftsmanship, timely service, and competitive pricing to protect your home or business from the elements.

Water Damage Restoration Service

Master Build in Fayetteville, NC offers expert Water Damage Restoration Services to quickly assess, extract moisture, and restore your home or business with mold prevention, deodorization, and thorough drying for peace of mind.

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