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Kustom Disaster Restoration

Kustom Disaster Restoration in Durham, NC offers professional water damage restoration and 38 related services at 2216 Page Rd Unit A-104. Reliable, comprehensive care.

Water Damage Restoration Service at 2216 Page Rd Unit A-104 in Durham, NC 27713

Operational
★★★★★
Rating: 4.9 based on 149 reviews
Address: 3200 Glen Royal Rd # 104, Raleigh, NC 27617
Phone: 19197970091
Emails:
Adam Brown (Operations Manager, National And Large Loss Division) - [email protected]
Alex Payne (Large Loss Estimator/Consultant) - [email protected]
Andrew Zavodney (Assistant Project Manager) - [email protected]
Employees: 200
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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Kustom Disaster Restoration

Kustom Disaster Restoration Services

24/7 Emergency Response

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24/7 Emergency Response is a round-the-clock service that quickly detects and handles urgent issues, provides rapid support, coordinates teams, dispatches help as needed, and communicates updates until the situation is resolved.

24/7 Emergency Restoration Services

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24/7 Emergency Restoration Services is a fast, around-the-clock service that responds to disasters like floods, fires, and storms, assessing damage, stopping further harm, and cleaning up, drying, and restoring homes or businesses to safe, original condition.

Assessment & Documentation

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Assessment & Documentation helps evaluate a person or project, records findings, notes strengths and gaps, and creates clear reports or files for decision making, follow-up, and accountability.

Building Consulting

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Building Consulting helps clients plan, design, and improve construction projects. It involves advise on feasibility, site assessments, cost estimates, project schedules, risk reduction, and coordination with architects, engineers, and contractors to ensure successful outcomes.

Building Restoration

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Building Restoration is the process of repairing and renewing a damaged or aging building to return it to its original look and function. It involves preserving historic features, fixing structural issues, upgrading systems, and repainting or refinishing surfaces.

Building Stabilization

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Building Stabilization is a service that strengthens and supports a structure to prevent movement or collapse. It involves assessing the building, adding temporary or permanent supports, shoring up foundations, and stabilizing walls and floors for safety and stability.

Carpet Cleaning

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Carpet Cleaning is a service that removes dirt, stains, and odors from carpets using cleaning solutions and machines, refreshing fibers and restoring look and feel while extending carpet life.

Commercial And Residential

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Commercial and Residential is a service that handles building, renovating, and maintaining spaces used for business and home life, including planning, construction, upgrades, and repairs to meet safety, efficiency, and aesthetic goals.

Commercial Property

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Commercial Property is a service that helps clients buy, sell, rent, or manage business-focused buildings like offices, shops, or warehouses, handling market research, negotiations, contracts, and property maintenance to support business needs.

Construction And Restoration

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Construction And Restoration is a service that builds or repairs buildings and structures, combining new construction with restoring damaged or aging parts to restore strength, appearance, and safety through planning, materials, and skilled trades.

Covid 19 Decontamination Services

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Covid 19 Decontamination Services are professional cleaning services that safely disinfect spaces to remove or inactivate the coronavirus, using approved cleaners and methods to reduce contamination and keep environments safe for people to use.

Disaster Cleanup

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Disaster Cleanup is a service that quickly restores homes and businesses after damage from fires, floods, storms, or other disasters. It involves safety checks, debris removal, water extraction, drying, cleaning, deodorizing, and arranging repairs to prevent further harm.

Disaster Restoration

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Disaster Restoration helps recover and repair homes or buildings after events like fires, floods, storms, or mold. It includes assessing damage, drying, cleaning, removing debris, and repairing structure and finishes to return the property to safe, habitable condition.

Fencing, Tarping & Wrapping

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Fencing, Tarping & Wrapping is a service that protects and secures objects with fences, weatherproof tarps, and protective wrapping to shield them from damage, weather, and debris during transport, storage, or construction.

Fire Damage Cleanup

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Fire Damage Cleanup is a service that restores spaces after a fire by removing soot and smoke damage, cleaning debris, ventilating, and deodorizing, then repairing or preparing the area for repairs so it’s safe and livable again.

Fire Reconstruction

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Fire Reconstruction is the process of assessing fire damage, cleaning debris, and restoring a building to its pre-fire condition, including securing the site, repairing structure, replacing damaged materials, and ensuring safety and compliance with codes.

Fire Water Damage

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Fire Water Damage is a service that cleans up and repairs areas damaged by fires and the water used to extinguish them, drying surfaces, removing soot, decontaminating, and restoring walls, floors, and possessions to their safe, original condition.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that removes soot, smoke odor, and water after a fire, then cleans, guards, and rebuilds damaged areas, restoring structure, safety, and appearance through assessment, cleaning, deodorizing, and repairs.

Flooded Basement Repair

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Flooded Basement Repair is a service that helps you remove floodwater, dry out the area, fix any damage, and restore your basement to a safe, usable space, including mold prevention and water-proofing as needed.

Local Service

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Local Service is a nearby, community-based offering that connects customers with local workers or providers for tasks like home repairs, errands, or small jobs. It involves scheduling, qualified local providers, clear pricing, and reliable, on-site service.

Mold Abatement

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Mold Abatement is the process of finding and removing mold from buildings to improve air quality and prevent health issues. It involves detecting moisture, sealing and cleaning affected areas, and preventing future mold growth through repairs and ventilation improvements.

Mold Damage

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Mold Damage service assesses and treats mold growth caused by moisture. It involves inspecting areas, identifying moisture sources, removing contaminated materials, cleaning surfaces, and applying treatments to prevent regrowth and restore safe indoor air quality.

Mold Remediation

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Mold Remediation is the process of locating and removing mold from your home, cleaning affected areas, fixing moisture sources, and reducing future growth to improve indoor air and safety.

Mold damage restoration

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Mold damage restoration is a cleaning and repair service that removes mold growth after water damage, dries the area, treats surfaces to prevent regrowth, and restores damaged walls, ceilings, and floors to make the space safe and like-new again.

Mold inspection

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Mold inspection is a home check to find signs of mold growth, moisture problems, and water damage. A technician visually inspects areas, uses tools to test air and surfaces, and reports findings with recommendations to fix leaks and improve ventilation.

Proactive Disaster Plan Development

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Proactive Disaster Plan Development helps organizations prepare before emergencies by identifying risks, outlining steps, assigning roles, and practicing drills to minimize impact and speed recovery when disasters strike.

Property Restoration

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Property Restoration is a service that repairs and restores damaged buildings or rooms to their original condition, including cleaning, replacing damaged materials, fixing structural issues, and ensuring safety and functionality after events like water, fire, or storm damage.

Rebuild And Restore

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Rebuild And Restore is a service that repairs and replaces damaged parts or data, then brings systems back to full working order. It involves assessment, sourcing replacements, restoration or rebuilding, testing, and verification to ensure everything runs smoothly again.

Residential Building

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Residential Building is a service that plans, designs, and oversees the construction of homes where people live, including apartments and houses. It involves site assessment, permits, budgeting, coordinating workers, and ensuring safety and quality from start to finish.

Restoration Process

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The Restoration Process is a service that helps recover damaged items or data through careful assessment, cleaning, repair, and stabilization, then preserving them for continued use or display.

Roof Repair

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Roof Repair is fixing leaks, damaged shingles, and worn parts of a roof to keep water out and the home comfortable. It involves inspecting for damage, replacing or patching components, and sealing joints to restore protection and longevity.

Storm And Hurricane Damage Restoration

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Storm and Hurricane Damage Restoration is a service that assesses and repairs homes and buildings after storms, fixing structural damage, water intrusion, and debris, cleaning up, and restoring safety, usually with emergency response and insurance coordination.

Structural Repair And Reconstruction

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Structural Repair And Reconstruction is a service that fixes and strengthens buildings after damage. It involves assessing damage, repairing or replacing broken materials, reinforcing foundations and frames, and restoring safety, stability, and usability of the structure.

Total Restoration

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Total Restoration is a service that helps repair and renew damaged spaces or items, restoring them to their original condition. It involves assessment, cleaning, repairing, and sometimes replacing materials to return the area or item to usable, like-new condition.

Water Removal

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Water Removal is the process of removing excess water from a space or object, usually after flooding or spills. It involves pumping or sucking out water, drying surfaces, and sometimes treating affected areas to prevent mold and damage.

Water damage restoration

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Water damage restoration is a service that cleans up and repairs areas damaged by floods, leaks, or spills. It involves stopping the source, drying and dehumidifying, cleaning and sanitizing surfaces, removing damaged materials, and restoring the space to its original condition.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that removes standing water, dries and sanitizes affected areas, and restores damaged structures like walls, floors, and ceilings, fixing leaks and preventing mold after incidents such as floods, leaks, or storms.

Water damage-related mold removal

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Water damage-related mold removal is a service that cleans up mold growth caused by water intrusion, dries affected areas, removes contaminated materials, sanitizes surfaces, and prevents future mold by fixing moisture sources and improving ventilation.

Kustom Disaster Restoration Reviews

Taylor Swiger
Taylor Swiger
5 ★★★★★
I'm a first time homeowner in the area and had a unique situation with our front door being sealed shut with weather stripping and a deadbolt and the door knob being broken. I called, needing help immediately because it's the only door we could fit our furniture through and we needed to quickly move in so the trailer could get picked up. Robert answered our call and rather than send someone or let us call another person who would likely charge hundreds of dollars, he kindly talked me through how to open it. He was a total lifesaver and it goes to show how much this business cares about helping people. I highly recommend!
Emigdio Illueca
Emigdio Illueca
5 ★★★★★
Shannon did a fantastic job at managing and keeping all pieces on time and expected. It made it a lot easier for us. She was very proactive, communicated often and I have no complaints about their work. Great job!
Lauren Stromquist
Lauren Stromquist
5 ★★★★★
Kustom did a great job with our recent restoration project. They were very responsive and Shannon was so on top of every detail along the way! Thank you, Kustom!
Earl Campbell
Earl Campbell
5 ★★★★★
This is a very honest and dependable company. The rep that came out did a great job. His report and findings were spot on. He could have chosen to make a bogus report and charged a lot of money but chose to be honest and not make any money with a clean report. I would highly recommend this company for all your needs in this area.
lee whitbeck
lee whitbeck
5 ★★★★★
I recently had water damage in my home and reached out to several companies for an assessment and repair quote, but Kustom really stood out. From the moment they arrived, they took the time to thoroughly assess the situation, explain exactly what needed to be done - even what wasn't necessary! Kustom's honest evaluation saved me thousands of dollars in repairs, and I never once felt pressured to add on extra services. On a separate occasion, I noticed potential moisture issues and called them back for a follow-up inspection. They came out, assessed the damage, and walked me through their findings. Their willingness to help without any hidden fees or obligations speaks volumes about their integrity and customer focus. If you’re looking for a water restoration company that combines expertise with genuine honesty, I can’t recommend them highly enough. They went out of their way to make sure I understood the work, kept costs fair, and delivered exceptional service from start to finish.
Ann Upright
Ann Upright
5 ★★★★★
Project managers Ben & Roger were excellent as well as their crew! They were all very professional and on time. We are extremely happy with the work that as been done due to the water damage. Ceilings replaced, walls painted, tile floor replaced, ceiling lights replaced and hardwoods refinished…they worked with our insurance company to provide a smooth transformation of our home.
Lizzie Hood
Lizzie Hood
5 ★★★★★
Google Reviews do matter! I used their mitigation service last week for what I initially thought was just a leak. The team is expertly skilled, thorough, and fast. Thomas received my call after business hours on a Monday evening and by Tuesday morning, Jason (Mitigation Director) was walking through my home pointing out all the areas of concern. That afternoon Anthony and Jamie were there to begin the process. Anthony and Jamie returned daily for the next three days to take their readings before they determined all was well. They all answered my questions, regardless of if I had already asked a few previously, and were very honest in their responses. Thank you to the entire team for your assistance. I’m hoping the restoration portion of this goes just as well.
Andrea Tshihamba
Andrea Tshihamba
5 ★★★★★
I couldn't say enough good things about Kustom Restoration. Our kitchen flooded (in Durham), destroying our hardwood floors. My insurance company chose Kustom to clean up the mess. They came day after day, assessing, removing flooring, drying all surfaces, and removing affected cupboards. Their employees (Kayson, Felix, Jamie, Anthony and Chris) were all polite and friendly, answering our many questions. I especially appreciated that they called before they came, and were always punctual. They had excellent attention to detail and really cared about doing outstanding work. They always cleaned up before they left for the day. After restoration we could have chosen another contractor to restore our floors, but we liked and trusted them so much, that we also chose Kustom for the restoration.
Kyle France
Kyle France
5 ★★★★★
I called Kustom Restoration due to water damage that affected 4 rooms caused by an unknown leak. So far, I have only had the mitigation part completed. John Rey ensured they had a mitigation team at my house the next day since we have a newborn. Anthony and Jamie were nothing but professional and considerate of my family during this stressful time. Anthony and Jamie made sure that when they left every day that I was satisfied with the work and that if I wanted anything, they did not hesitate to meet my expectations. They make you feel like the only customer they have. I never felt like my work was being rushed to get to another job. I also appreciated that they never got annoyed with the multiple questions my wife and I had. They were happy to answer everything and if they could not get the answer to me at that exact time, they made sure to get it. Overall, the mitigation process was a lot less stressful with their patience, professionalism, and kindness.
J Harrison
J Harrison
5 ★★★★★
I contacted Kustom us after a pipe had to be repaired that caused water damage in my home. Anthony and Jamie came out the same day I placed the call. They were professional, knowledgeable, respectful and dependable. They always called me 30 minutes before their arrival, and always showed up on time. I am very satisfied with the work that Anthony and Jamie did in my home. I highly recommend Kustom us to anyone looking for reliable disaster restoration and recovery service.
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About Kustom Disaster Restoration

Kustom Disaster Restoration is a comprehensive water damage restoration service operating in Durham, North Carolina, with a dedicated team ready to respond at a moment’s notice. Located at 2216 Page Rd Unit A-104, Durham, NC 27713, the company emphasizes thorough assessments, transparent communication, and honest, client-focused service. Their approach blends emergency response with proactive planning to minimize disruption and restore spaces efficiently. The organization serves both commercial and residential clients, handling a wide range of damage scenarios from sudden floods to plumbing leaks, storm-related incidents, and fire-related water damage. By combining rapid response with meticulous documentation, Kustom Disaster Restoration supports insurance coordination and restoration progress from initial mitigation through reconstruction. The team prioritizes safety, quality workmanship, and adherence to industry standards, ensuring properties are stabilized and protected during the restoration process. They offer an array of services designed to address every phase of a disaster, including assessment and documentation, building consulting and restoration, and specialized attention to both structural and cosmetic components of a property. The service area focuses on local needs and neighborhoods, delivering dependable, on-time service and clear guidance through every step of the recovery journey. Clients benefit from a full suite of remediation and rebuilding capabilities, from water extraction and mold remediation to roof repair, fencing, tarping, and containment measures intended to prevent further damage. The company’s reputation for honesty and reliability is reinforced by positive customer feedback that highlights responsiveness, clear communication, and a commitment to fair pricing with no hidden fees. In addition to water-related services, Kustom Disaster Restoration provides Covid-19 decontamination services and comprehensive disaster cleanup and restoration, illustrating their capability to manage health and safety considerations alongside structural repairs. By offering both residential and commercial solutions, they accommodate a broad spectrum of project sizes, from small repair tasks to full-scale rebuilds and reconstructive work. The team emphasizes proactive disaster plan development and detailed restoration processes to help clients understand the scope and timeline of work, ensuring clients feel informed and confident throughout the recovery journey. With a focus on local service and community trust, Kustom Disaster Restoration remains a dependable partner for all stages of disaster recovery and property restoration.

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