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American Triad, LLC

American Triad, LLC provides expert water damage restoration services in Colfax, NC, offering comprehensive cleanup, repair, and drying solutions for homes and businesses.

Water Damage Restoration Service at 256 Little Santee Rd in Colfax, NC 27235

Operational
★★★★★
Rating: 4.7 based on 432 reviews
Address: 256 Little Santee Rd, Colfax, NC 27235
Phone: 13369920048
Emails:
Alyssa Maxey (Awd National Marketing Trainer) - [email protected]
Alyssa Maxey (Marketing Executive) - [email protected]
Brad Bown (Lieutenant) - [email protected]
Employees: 50
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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American Triad, LLC

American Triad, LLC Services

24 / 7 Availability

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24 / 7 Availability means the service is accessible anytime, every day. It involves round-the-clock support or access, fast response times, continuous monitoring, and no downtime, so users can get help or use features at any hour.

Advanced Structural Drying

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Advanced Structural Drying is a specialized method to quickly dry water-damaged buildings, using targeted heat, airflow, and moisture control to restore structural integrity, prevent mold, and stabilize walls, floors, and foundations.

Cleaning And Repair

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Cleaning And Repair is a service that cleans spaces or items and fixes any damage they have, blending routine cleaning with repairs to restore functionality and appearance.

Comprehensive Mold

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Comprehensive Mold is a full-service assessment and remediation process for mold growth in buildings. It includes inspection, moisture analysis, sampling if needed, a detailed remediation plan, containment, cleanup, and post-remediation verification to ensure a safe, mold-free environment.

Content Restoration

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Content Restoration is a service that recovers and fixes damaged or lost digital content, such as documents, images, or websites, using backup, repair tools, and expert techniques to restore readability and functionality with minimal loss.

Electronics Restoration

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Electronics Restoration is a service that fixes and restores electronic devices to work like new, including diagnosing issues, repairing or replacing parts, cleaning, and testing to ensure safety and full functionality.

Emergency Response

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Emergency Response is a rapid, coordinated effort to protect people and property during crises—like medical, fire, or natural disasters—providing immediate rescue, first aid, alerts, and help to secure safety and restore order as quickly as possible.

Emergency Restoration

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Emergency Restoration is a service that quickly assesses and repairs urgent damage to homes or businesses after events like floods, fires, or storms. It involves incident assessment, containment, water or smoke remediation, temporary fixes, and planning for full restoration.

Final Cleaning

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Final Cleaning is a thorough end-of-service cleaning that prepares a space for handover: cleaning floors, surfaces, appliances, bathrooms, and windows, plus emptying trash and checking for missed spots to ensure a fresh, ready-to-use interior.

Fire Damage Restoration Process

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Fire Damage Restoration Process is a service that cleans, repairs, and restores a property after a fire. It involves assessing damage, removing soot and water, securing areas, cleaning surfaces, dehumidifying, deodorizing, and rebuilding to return the space to its pre-fire condition.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that helps restore spaces after a fire, including removing smoke and soot, cleaning and deodorizing surfaces, drying moisture, and repairing damaged walls, ceilings, and belongings to return the property to its pre-fire condition.

Flooring

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Flooring is the service of installing or replacing the surfaces on floors, such as wood, tile, carpet, or vinyl. It involves measuring, removing old material, preparing the subfloor, fitting new flooring, and finishing or sealing as needed for a smooth, durable floor.

Hardwood Floors

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Hardwood Floors is a service that restores, installs, or refinishes wooden floorboards to look smooth and durable, often sanding, staining, and sealing to enhance beauty and protect the floor in homes or businesses.

Insurance Claims Assistance

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Insurance Claims Assistance helps you file and manage an insurance claim after a loss, guiding you through documentation, communications with insurers, timelines, and steps to maximize your claim settlement.

Moisture Detection

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Moisture Detection is a service that checks soil or material for water levels. It uses sensors to measure moisture, flagging dry or wet conditions and helping with irrigation, material safety, and early warning for leaks or mold growth.

Mold Assessment

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is a service that checks a building for mold growth and moisture problems. A technician inspects rooms, looks for water damage, tests samples if needed, and gives a report with findings and recommended remediation steps.

Mold Development

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Mold Development refers to creating and refining mold designs to shape materials like plastic or metal. It involves modeling, prototyping, testing for fit and function, and manufacturing the molds used in mass production processes.

Mold Inspection And Remediation

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Mold Inspection And Remediation is a service that checks for mold growth in a building and then removes it, fixes moisture problems, and prevents future mold by cleaning affected areas and improving ventilation and insulation.

Mold Issue

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Mold Issue is a service that identifies, inspects, and helps remediate mold problems in homes or buildings, including testing for mold, determining moisture sources, and guiding cleanup to improve air quality and prevent future growth.

Mold Remediation Process

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Mold Remediation Process is a service that removes mold from your home, stops moisture, and cleans affected areas using containment, proper ventilation, and safe cleaning methods to restore a healthier indoor environment.

Mold Removal

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Mold Removal is a service that cleans and eliminates unwanted mold growth from homes or buildings, improving air quality. It involves inspection, containment to prevent spread, removal of moldy material, cleaning and treating surfaces, and preventing future recurrence.

Mold Restoration

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Mold Restoration is cleaning up and removing mold from damaged spaces, drying affected areas, fixing moisture problems, and restoring structure and finishes to prevent health issues and future growth.

Mold Testing

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Mold Testing checks indoor air and surfaces for mold spores to see if mold is growing in a home or building. It involves collecting samples (air, swabs, or dust), lab analysis to identify mold types, and guidance on removal and prevention.

Mold inspection

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Mold inspection is a service where a professional checks indoor spaces for mold growth, moisture problems, and hidden damp areas. It involves visual checks, moisture readings, and sometimes air or surface tests to assess health risks and recommend remediation.

Mold remediation

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Mold remediation is the process of removing mold growth from indoor spaces and fixing moisture problems to prevent it from returning, including cleaning contaminated surfaces, improving ventilation, and optionally repairing water damage and repairing leaks.

Odor Elimination

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Odor Elimination is a cleaning service that removes unwanted smells from spaces using ventilation, deodorizing products, and targeted cleaning to make the area smell fresh and clean again.

Packout Services

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Packout Services is a service that carefully collects, inventories, packs, and transports your belongings for storage or relocation, ensuring items are protected, documented, and ready for efficient unpacking at the destination.

Painting

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Painting is the process of applying color to surfaces like walls, canvases, or furniture to create artwork or decorate spaces. It involves preparing the surface, choosing colors, and using brushes or rollers to apply coats, layers, and final touches.

Plumbing

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Plumbing is fixing and installing pipes, drains, and fixtures that supply water and remove waste in homes or buildings. It involves repairs, leak detection, pipe replacements, water heater work, and ensuring safe, working water systems.

Property Restoration

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Property Restoration is the process of repairing and renewing a damaged home or building after events like fire, flood, or wear. It involves assessing damage, cleaning, repairing structure and systems, replacing materials, and returning the property to a safe, livable condition.

Rebuild Restore

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Rebuild Restore is a service that helps you recover and reconstruct data or systems after a loss. It involves assessing damage, selecting recovery methods, repairing components, restoring files or functions, and validating everything works again.

Rebuild/Reconstruction

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Rebuild/Reconstruction is the process of restoring or creating a feature, structure, or system that was damaged or removed, often involving planning, sourcing parts, and careful rebuilding to return it to a usable, functional state.

Remodeling

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Remodeling is updating or changing a home’s rooms, layout, and features to improve function, style, or value. It involves planning, selecting new materials, remodeling walls, floors, kitchens, baths, and often updating plumbing, electrical, and fixtures.

Repair And Reconstruction

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Repair and Reconstruction is a service that fixes damaged structures and rebuilding parts or whole sections to restore safety, function, and appearance after issues like damage, wear, or disasters, using skilled trade work and planning.

Secure Storage Solutions

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Secure Storage Solutions is a service that safely stores and protects your valuable items or data with secure facilities, monitoring, and controlled access, ensuring privacy, reliability, and easy retrieval when needed.

Sewage cleanup

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Sewage cleanup is the process of safely removing sewage spills or backups, cleaning and sanitizing affected areas, disposing of contaminated materials, and restoring normal safety and cleanliness to homes or buildings to prevent health risks.

Smoke Damage

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Smoke Damage is a service that assesses and repair issues caused by smoke in homes or buildings, cleaning soot, removing odors, testing air quality, and restoring damaged walls, furniture, and surfaces to safe, clean condition.

Structural Damage

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Structural Damage is a service that identifies and assesses issues in a building’s framework, such as cracks, sagging, or bowing. It involves inspections, diagnostics, safety recommendations, and guidance on repairs or restoration to restore stability and safety.

Water Damage Restoration Process

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Water Damage Restoration Process is a service that helps recover spaces after flooding. It involves assessing the damage, removing water, drying and dehumidifying, cleaning and sanitizing, repairing materials, and restoring the area to its pre-damage condition.

Water Extraction Services

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Water Extraction Services involves removing unwanted water from areas damaged by flooding, leaks, or spills, using pumps and pumps, vacuums, and specialized drying equipment, then drying, cleaning, and restoring the space to prevent mold and further damage.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that removes excess water, dries and sanitizes affected areas, checks for mold, and repairs damaged walls, floors, and ceilings to restore a home or business after floods, leaks, or spills.

Water damage-related mold removal

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Water damage-related mold removal is a service that cleans up mold caused by leaks or flooding. It involves assessing moisture, drying affected areas, removing mold-affected materials, treating surfaces, and ensuring a safe, dry environment to prevent recurrence.

Water removal

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Water removal is a service that quickly takes away standing or excess water from spaces after flooding, leaks, or spills, using pumps and high-powered dryers. It involves extracting water, drying the area, and preventing further damage.

American Triad, LLC Reviews

Curtis Stacey
Curtis Stacey
5 ★★★★★
Travis did an outstanding job of communicating and presenting himself well. He represented the business well by displaying courtesy and professionalism. He was knowledgeable and explained his findings well so we understood exactly what needed to be done to resolve our issue. Job well done. Thanks!!
marion barnes
marion barnes
4 ★★★★☆
Matthew H. came out just as he said he would and did a complete inspection for an estimate from water damage. He was very informative with information that I didn't know. I appreciate that. He was helpful and seemed to be very honest and up front with what I may be dealing with in our conversation. Again that is appreciated from a company that is known for quality work.
Lisa Waybright
Lisa Waybright
1 ★☆☆☆☆
I would never use this company again. The dishonesty and fraudulence is disturbing. I was quoted $2500 for the job. When I decided to go through my insurance, they wanted to charge my insurance $4500 for the same work. They claimed they were at my home for 16 hours when they were here for only 6 in total. Then, when they sent me a bill, they didn't include the $1000 I had already paid them at the beginning and I had to go back and prove it with a deposited check. Shameful business practices.
Elaine Saa
Elaine Saa
5 ★★★★★
I was very pleased with my experience with American Water Damage. They came out quickly and it didn’t take long for the estimate. Travis was very kind and knowledgeable and took his time to explain the whole process, step by step. And he answered all of my questions. I would highly recommend them for any of your water damage repairs.
Edward Timoney
Edward Timoney
5 ★★★★★
Travis did a great job. He called ahead of time and arrived when he said he would. Analyzed the situation in the crawl space thoroughly and shared his knowledge and experience. He seems honest and trustworthy and was very helpful.
Garrett B
Garrett B
1 ★☆☆☆☆
I would never work with this company again nor would I recommend this company to anyone. I was told that if my insurance would not cover dehumidifier costs, they would be capped at $250 before I allowed the technician to leave the equipment. Lo and behold, they are attempting to charge over $5,000 in dehumidifier costs alone. My insurance company is refusing to pay it. I paid a deposit for the repair work, and they waited to receive my deposit before holding it hostage in pursuit of the $5,000 that my insurance company is refusing to pay and that I was assured at the beginning would not be an issue. On top of that they have horrible communication.
Martha Brown
Martha Brown
5 ★★★★★
Very pleased with the outcome. Although there were management concerns in the beginning, once all were resolved, final results were very positive. Mark stayed on top of this & the workers did a wonderful job completing my bathroom.
Eugene Dean
Eugene Dean
5 ★★★★★
Travis did an excellent job in informing me of what he found. He explained everything to me of the next steps that needed to be completed. He explained to me about working with the insurance claim. Overall I would recommend him and his company to anyone with a water damage claim.
ca sasser
ca sasser
5 ★★★★★
Matthew Hensley of American Water Damage was an excellent help after our old water heater leaked all over our bathroom. He was fast same day service and was there shortly after the plumber and is very knowledgeable about restoration and mitigation. Very patient with my questions!
Jake Anthony
Jake Anthony
1 ★☆☆☆☆
I would never use this company again. It was recommended from our plumber, and he’s promised never to refer them again after our experience. AWD came out quickly and started the drying process for a water leak. That is the end of the positive. The invoice they provided had mistakes in hours worked, and further it was nearly 4 times higher than the insurance companies estimate. This was for a 12 square foot space. After weeks of back and forth, including AWD not initially honoring the estimation software they said they would use in their own contract paperwork, we were able to get their price down to a mere 2 times the insurance estimate. We were left to foot the bill ourselves, because they could not reach an agreement with our homeowners insurance company.
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About American Triad, LLC

American Triad, LLC is a respected water damage restoration service located at 256 Little Santee Rd, Colfax, NC 27235. The company serves residential and commercial customers with a comprehensive suite of services designed to mitigate, remediate, and restore properties affected by water, fire, and related hazards. In addition to water damage restoration, the firm offers fire damage restoration services to address the unique challenges posed by smoke, soot, and structural compromise. The organization emphasizes thorough assessment, timely response, and meticulous execution to protect occupants, preserve property value, and support families and businesses during stressful events. Its approach combines careful moisture detection, advanced structural drying, and cleaning and repair to reduce downtime and prevent secondary damage such as mold growth or odor issues.

American Triad, LLC maintains a robust emergency response protocol, providing 24/7 availability to promptly respond to water leaks, flooding, sewage incidents, and fire damage. The team employs moisture detection tools, mold assessment and remediation strategies, and comprehensive content restoration to salvage valuables and documents when possible. Flooring options, including hardwood floors, are considered during damage assessment, with a focus on preserving or restoring original finishes where feasible. The company also offers packout services and secure storage solutions to safely relocate belongings during remediation and reconstruction. For affected areas, the Fire Damage Restoration Process and Water Damage Restoration Process are carried out with attention to containment, equipment efficiency, and safety standards.

Clients benefit from transparent communication and professional guidance on insurance claims. Insurance Claims Assistance is provided to help navigate coverage, documentation, and coordinating with insurers to streamline the recovery process. The team coordinates repair and reconstruction activities, including rebuild and reconstruction, remodeling, and final cleaning to return spaces to functional and aesthetically pleasing condition. In addition to emergency work, American Triad, LLC provides ongoing maintenance and preventative services such as odor elimination, mold testing and inspection, mold remediation, and ongoing moisture management to prevent recurrence. The company’s portfolio includes electronics restoration, content restoration, cleaning and repair, and meticulous cleaning of affected areas to restore comfort and safety to homes and facilities.

American Triad, LLC emphasizes quality workmanship, professionalism, and a client-focused approach. Reviews from customers highlight the importance of timely inspections, clear explanations of the remediation steps, and collaboration with homeowners and insurance professionals. While testimonials vary, the overall commitment remains to deliver reliable, thorough, and ethical restoration services that help clients recover quickly and with confidence. The company also covers plumbing, painting, and securing damaged spaces to create a stable foundation for rebuilds and future protection against moisture and environmental hazards. By integrating moisture control, mold management, odor control, and careful reconstruction, American Triad, LLC strives to restore both the integrity and comfort of affected properties for their customers in Colfax and the surrounding area.

Water Damage Restoration Service

American Triad, LLC offers expert Water Damage Restoration in Colfax, NC, providing fast water extraction, drying, dehumidification, and mold prevention with 24/7 emergency response and trusted, certified technicians to protect your home and restore peace of mind.

Fire Damage Restoration Service

American Triad, LLC in Colfax, NC offers expert fire damage restoration services to assess, clean, and restore homes safely and efficiently, including smoke odor removal, debris removal, and structure drying with 24/7 emergency response.