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ATI Restoration

ATI Restoration in Charlotte, NC provides expert water damage restoration services from 2700 Hutchison Mcdonald Rd, offering comprehensive recovery solutions across 20 services.

Water Damage Restoration Service at 2700 Hutchison Mcdonald Rd in Charlotte, NC 28269

Operational
★★★★★
Rating: 4.7 based on 190 reviews
Address: 2700 Hutchison McDonald Rd, Charlotte, NC 28269
Phone: 17048175929
Emails:
Aaron Beck (National Account Executive) - [email protected]
Allen Brush (Project Manager) - [email protected]
Albert Y (Cto/Cio/Vice President/Chief Architect) - [email protected]
Employees: 5000
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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ATI Restoration

ATI Restoration Services

Carpet & Upholstery Cleaning

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Carpet & Upholstery Cleaning is a service that cleans carpets and fabric furniture using specialized machines and detergents to remove dirt, stains, and odors, improving appearance and hygiene in homes or offices.

Covid-19 Disinfecting

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Covid-19 Disinfecting is a cleaning service that uses approved products and methods to kill the coronavirus on surfaces, equipment, and touch points, reducing risk of transmission. It involves pre-cleaning, applying disinfectant, and verifying proper contact time and safety measures.

Disaster Services

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Disaster Services helps communities prepare for, respond to, and recover from emergencies by coordinating aid, assessing damage, providing shelter and supplies, and supporting reunifications and long-term rebuilding efforts.

Duct Cleaning

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Duct Cleaning is the process of removing dust, dirt, and debris from heating and cooling ducts to improve air quality and efficiency. It involves cleaning ducts, vents, and other components using specialized tools and vacuums.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that removes smoke, soot, and water damage after a fire, and renovates & restores the property, including cleaning, debris removal, odor control, structural drying, and repairing damaged walls, floors, and ceilings.

Hard Surface Cleaning

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Hard Surface Cleaning is a service that removes dirt, dust, and grime from solid floors and surfaces like tile, concrete, wood, and vinyl using cleaners, scrubbing, and sometimes machines to leave a clean, streak-free finish.

Lead Paint Removal

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Lead Paint Removal is a service that safely removes old lead-based paint from walls and surfaces to prevent health risks, using containment, careful scraping, proper disposal, and air monitoring to protect occupants during the process.

Mold inspection

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Mold inspection is a home check to find mold growth and moisture problems. A technician examines surfaces, checks humidity, tests samples if needed, and reports where mold is, how serious it is, and steps to fix the issue.

Plumbing

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Plumbing is the work of installing, repairing, and maintaining pipes, fixtures, and fittings for water, gas, and drainage in homes or buildings. It involves fixing leaks, unclogging drains, replacing pipes, and ensuring safe, reliable water flow and waste removal.

Property Restoration

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Property Restoration is a service that repairs and restores homes after damage from events like fires, floods, or storms. It involves assessing damage, cleaning, drying, repairing, and renovating affected areas to return the property to its previous condition.

Reconstruction Services

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Reconstruction Services helps restore and rebuild damaged homes or buildings after disasters. It involves assessing damage, planning repairs, replacing materials, and coordinating contractors to return properties to their pre-loss condition.

Renovation Cleaning Services

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Renovation Cleaning Services quietly cleans up after a remodel, removing dust, debris, and leftover materials. It includes wiping surfaces, vacuuming, mopping, polishing fixtures, and deep-cleaning areas affected by construction to restore a fresh, ready-to-use space.

Residential Services

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Residential Services is a support service that helps households with everyday tasks, repairs, maintenance, and safety improvements, including cleaning, organizing, basic repairs, and coordinating trusted professionals to keep homes comfortable and functioning.

Roofing

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Roofing is the service of installing, repairing, or replacing the roof of a building. It involves inspecting the roof, choosing materials, and ensuring a water-tight, durable surface to protect the structure from weather.

Smoke & Odor Removal

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Smoke & Odor Removal is a service that eliminates smoke smells and lingering odors from homes or cars using cleaning, deodorizing, and sometimes special treatments to restore air quality and freshness.

Storm Damage

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Storm Damage is a service that assesses and repairs harm caused by storms, including fixing roofs, siding, and water intrusion, cleaning up debris, and restoring safety and normal function to homes or buildings after severe weather.

Trauma Clean

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Trauma Clean is a professional cleaning service that safely restores spaces after traumatic events, removing biohazards, odors, and residues. Technicians follow strict safety protocols and use specialized equipment to make areas clean, sanitary, and usable again.

Tub Refinishing

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Tub Refinishing is the process of restoring a worn bathtub’s surface to look new again by cleaning, repairing minor chips, and applying a durable coating that seals and protects it, providing a fresh finish without full replacement.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that removes water, dries and sanitizes affected areas, fixes structural damage, and restores your home or business to its pre-loss condition after leaks, floods, or other water incidents.

Water damage-related mold removal

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Water damage-related mold removal is a service that cleans up mold caused by flooding or leaks. It involves inspecting for moisture, removing moldy material, drying the area, sanitizing surfaces, and preventing future growth with fixes and containment.

ATI Restoration Reviews

Sarah White
Sarah White
5 ★★★★★
ATI Restoration delivers exceptional service from start to finish, making them a stand out company in their field. Their team is consistently, professional, knowledgeable, and dedicated to getting the job done right. Every interaction feels smooth and well coordinated, reflecting their commitment to customer care. The quality of their restoration work is top-tier, with impressive attention to detail. I highly recommend ATI restoration to anyone seeking reliable expert service. Thank you Emily, you’re a gem!
Ash Ward
Ash Ward
5 ★★★★★
They are the go to for remediation! They are very detail oriented and thoughtful. Jerome, emily, and sandra are all so personable. They get the job scheduled easily, demo is quick and great, and repairs are quickly and efficiently quoted/done. Thank you to all of the service people doing the job! We would be lost without everyone. Thanks for always being a call away to the rescue.
Alissa Baker
Alissa Baker
5 ★★★★★
We love working with ATI!!! Tray and Lorenzo are the best! Every time they come out to clean carpets at the property, they leave them looking brand new. Their customer service and energy are always on point. ATI is definitely our go-to for carpet cleaning, but we especially appreciate when Tray and Lorenzo are the ones on the job!
Jasmine Acker
Jasmine Acker
5 ★★★★★
I’m a property manager and use ATI heavily. They are always super responsive and take great care of our requests. I specifically want to mention Tray. He comes in smiling and great attitude literally every time. He also communicates AMAZING. If there is something we need to know, he is always attentive and goes the extra mile to take care of our community. Tray thank you for your hard work!! I recommend ATI for any of your community needs. Tray makes sure that he does A GREAT job!!!!!
Cailyn Vanderby
Cailyn Vanderby
5 ★★★★★
Tray is literally amazing. He services my home frequently and is my absolute favorite. He truly does a good job and he really is just such a nice person. He is happy to serve and always has a great attitude. Thank you Tray! I don’t usually leave reviews. He deserves it.
Lindsey Knopf
Lindsey Knopf
5 ★★★★★
I manage multiple apartment communities and have used ATI several times over the past few years for flood remediation. Anytime I’ve had to call them for an emergency, their team answers right away and responds within a reasonable timeframe, which is critical when units are flooding. Most of my calls are due to situations like fire sprinkler lines bursting during cold weather or a water heater on an upper floor leaking into units below, and ATI has consistently handled these situations professionally and efficiently. I really appreciate their communication — they send daily email updates outlining progress and clearly note which units still have equipment in place. That level of detail makes it much easier to manage residents and expectations across multiple communities. Their area representative, Emily, is also fantastic. She’s super friendly, stays calm during emergency situations, and helps keep the entire process running smoothly, which makes a stressful situation much easier to manage. I’ve also noticed that it’s been the same team each time I’ve worked with them, even about a year apart, which speaks to low employee turnover and strong internal management. Overall, ATI has been reliable, responsive, and easy to work with, and I would absolutely recommend them for emergency remediation services.
Matamoros Roofing
Matamoros Roofing
1 ★☆☆☆☆
Subcontractors BEWARE. When I sign up with ATI over 18 months ago original contract I sign stated "payment every 30 days" When ATI fully took over Venturi, I was told payment were going to be every 45 days. When ATI switch their accounting system and made all sub register with Netvendor 45 days became 50 days. Now I have invoices that are passed 60 days and no one can give me a clear answer on why they haven't got paid. Carly, office manager emailed me on 9/25 telling me my invoices were scheduled to be paid on 9/26 and 10/3. I haven't received payment. Later Ryder, regional manager told me "she submitted request for my payment and if request is honor check will be issued Monday 10/6." Until now, I haven't received any payment and no one can provide a clear answer on why is taking so long. I have 10 outstanding invoice over 60 days old adding up to $52,950. They will ask you to start job right away in order to keep their good standing with insurance and customer. But once job is completed, they give you the run around on payment. You will have to chase them down to get paid or threaten to file a lien on their customers homes.
Shiloh Hunter
Shiloh Hunter
5 ★★★★★
Tray was very nice, came really fast after the incident! Did the job swiftly and did a great job! Actually did a great clean on my carpet too.
Brittney Dufault
Brittney Dufault
5 ★★★★★
My experience with ATI has never been short of AMAZING! Emily Wall-Medlin is the BEST OF THE BEST! They are but a phone call away, quick, responsive, and do a wonderful job!
david rosen
david rosen
1 ★☆☆☆☆
you put a floor in September 2020 the whole floor water wall is warped because your people didn't put down a moisture barrier. I'm not a flooring expert. I've had several Flooring experts come in and tell me the reason why it's warped water the wall because the installation was wrong and you guys won't do anything for me and I'm really upset.
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About ATI Restoration

ATI Restoration is a Charlotte, North Carolina based water damage restoration service that serves both residential and commercial properties at 2700 Hutchison Mcdonald Rd, Charlotte, NC 28269. The company focuses on comprehensive remediation and property restoration, offering an extensive range of services to address the aftermath of water, fire, storm, and other property incidents. With a commitment to high standards and professional care, ATI Restoration emphasizes thorough assessment, clear communication, and coordinated execution from start to finish, ensuring clients understand each step of the restoration process. Their team brings expertise in water damage restoration service and related disciplines to help properties recover efficiently and safely.

Their service lineup includes Water Damage Restoration Service and Water damage-related cleanup & repair, as well as Water damage-related mold removal to tackle moisture issues and prevent secondary damage. Building Restoration Service and Reconstruction Services are available to restore structural integrity, while Renovation Cleaning Services and Residential Services address post-restoration needs and living spaces. Fire Damage Restoration Service and Fire damage cleanup & repair are complemented by Smoke & Odor Removal to restore air quality and comfort. In addition, ATI Restoration offers Disaster Services and Storm Damage response to manage emergency situations, along with Trauma Clean for sensitive cleanup needs.

Maintenance and cleaning capabilities extend across many areas, including Carpet & Upholstery Cleaning and Hard Surface Cleaning to restore appearance and hygiene. Duct Cleaning supports indoor air quality, and Covid-19 Disinfecting demonstrates a commitment to health and safety. Lead Paint Removal ensures compliance with safety standards on older structures, while Mold inspection helps identify moisture problems before they escalate. Plumbing services assist with leaks and water intrusion, and Roofing expertise supports exterior repairs when weather or damage affects the structure. For ongoing care and prevention, ATI Restoration provides Routine Cleaning and ongoing Property Restoration services.

Customer experiences highlighted by clients reinforce ATI Restoration’s strengths in reliability, responsiveness, and thorough workmanship. Reviews frequently mention professional staff such as Emily, Tray, Lorenzo, and others, noted for clear communication, quick response, and a collaborative approach that makes challenging remediation timelines smoother. The company’s attention to detail and consistent team assignments across projects reflect strong internal management and a dedication to delivering top-tier restoration results. Through a combination of technical proficiency, compassionate service, and a focus on customer care, ATI Restoration supports property owners and managers in navigating emergency remediation and comprehensive recovery with confidence.

Water Damage Restoration Service

ATI Restoration in Charlotte, NC provides expert water damage restoration, rapid response, thorough drying, mold prevention, and complete recovery services to restore properties after floods, leaks, or storm damage.

Building Restoration Service

ATI Restoration in Charlotte, NC offers expert building restoration services, including water, fire, and mold damage cleanup, structural repairs, and disaster recovery. Rely on licensed professionals, quick response, and thorough, code-compliant restoration to restore your property.

Fire Damage Restoration Service

ATI Restoration offers expert fire damage restoration in Charlotte, NC, quickly cleaning soot and smoke, securing damaged structures, and restoring homes or businesses to pre-loss condition with comprehensive mitigation, cleaning, and reconstruction services.

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