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American Water Damage Charlotte, LLC

American Water Damage Charlotte, LLC provides professional water damage restoration services in Charlotte, NC, offering 34 specialized solutions to mitigate and restore property efficiently. Located at 3420 St Vardell Ln Suite K, Charlotte.

Water Damage Restoration Service at 3420 St Vardell Ln Suite K in Charlotte, NC 28217

Operational
★★★★★
Rating: 4.6 based on 87 reviews
Address: 3420 St Vardell Ln Suite K, Charlotte, NC 28217
Phone: 19809496440
Emails:
Alyssa Maxey (Awd National Marketing Trainer) - [email protected]
Alyssa Maxey (Marketing Executive) - [email protected]
Brad Bown (Lieutenant) - [email protected]
Employees: 50
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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American Water Damage Charlotte, LLC

American Water Damage Charlotte, LLC Services

24/7 Availability

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24/7 Availability means our service is ready any time, every day. We monitor systems around the clock, respond to issues immediately, and provide nonstop support, so you can get help or have tasks running without waiting for business hours.

Air Sample

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Air Sample is a service that collects air from a space to measure what pollutants or particles are present, using filters or sensors, and then analyzes the results to assess air quality and potential health or safety concerns.

Claim Process

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Claim Process is the steps to report a loss, verify details, gather documents, evaluate coverage, and get a decision or payout from your insurer in a clear, organized flow.

Cleaning And Restoration

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Cleaning And Restoration is a service that cleans up dirt, stains, and damage from homes or buildings and repairs or restores items to their original condition, including water or fire damage cleanup, mold removal, and rebuilding or refinishing surfaces.

Content Restoration

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Content Restoration is a service that recovers damaged or lost digital content, repairs corrupted files, and restores versions from backups, ensuring you regain usable, intact text, images, or media with steps like assessment, recovery, and verification.

Daily Monitoring

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Daily Monitoring is a service that continuously watches and checks your systems for status, performance, and errors, then reports findings and alerts you if something needs attention, ensuring smooth operation every day.

Damage Remediation

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Damage Remediation is a service that cleans up and repairs after water, fire, or weather damage. It involves assessing damage, removing debris, drying and sanitizing spaces, preventing mold, and restoring structure and safety to the original condition.

Drying Equipment

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Drying Equipment is tools and machines that remove moisture from foods, chemicals, or materials. It includes ovens, dehydrators, dryers, and racks that use heat, airflow, or vacuum to make products dry, stable, and ready for storage or use.

Emergency Restoration

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Emergency Restoration is rapid cleanup and repair services after damage like floods, fires, or storms, aiming to stop further harm, dry and salvage belongings, assess safety, and restore your home or business back to normal as quickly as possible.

Fire Restoration

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Fire Restoration is the process of cleaning up and repairing property after a fire. It includes assessing damage, removing debris and smoke, drying and dehumidifying, cleaning soot, deodorizing, and repairing or replacing damaged structures and contents.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that helps restore homes after a fire, including removing smoke and soot, cleaning and sanitizing damaged areas, removing debris, drying moisture, and repairing structural and cosmetic damage to return the space to safe, livable condition.

Flood cleanup

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Flood cleanup is cleaning up and drying out areas after a flood, removing water, mud, and damaged items, preventing mold, and restoring damaged floors, walls, and belongings safely with pumps, dehumidifiers, and professional tools.

Flood restoration

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Flood restoration is a service that cleans up after water damage, removes standing water, dries and dehumidifies, disinfects, and repairs affected areas to prevent mold and restore home or business surroundings to pre-flood condition.

Home Remodeling

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Home Remodeling is the process of updating or renovating a house to improve style, function, and value. It involves planning, designing, and rebuilding or upgrading spaces like kitchens, bathrooms, and living areas, often with budgeting and timelines.

Home Repair

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Home Repair is a service that helps fix and maintain your house. It involves tasks like repairing leaks, fixing worn doors and windows, patching walls, and performing small improvements to keep your home safe, functional, and comfy.

Hydroxyl Generators

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Hydroxyl Generators produce hydroxyl radicals to purify air by breaking down odors, mold, and contaminants. They operate as portable or installed devices using a lamp or corona discharge, creating reactive oxygen species without ozone, for indoor air cleaning.

Indoor Air Quality Testing

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Indoor Air Quality Testing checks the air inside a building for pollutants, allergens, and humidity. It involves collecting air samples, analyzing them for contaminants, and giving recommendations to improve ventilation, filtration, and overall comfort and safety.

Moisture Intrusions

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Moisture Intrusions is a service that detects and addresses unwanted water or humidity entering a space, using sensors and remediation steps to prevent damage, mold, and deterioration.

Moisture Meters

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Moisture Meters measure how much water is in materials like soil or wood. They use sensors to detect dampness levels, helping you assess dryness, prevent damage, and guide irrigation or drying decisions.

Mold Assessment

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Mold Assessment is a service that checks a building for mold growth, humidity, and moisture problems. It involves inspecting areas, collecting samples if needed, and identifying sources of moisture to prevent health risks and further damage.

Mold Inspection

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Mold Inspection is a service that checks a building for signs of mold, moisture, and water damage. A professional visits the site, examines walls and spaces, may take samples, and reports findings with recommendations to prevent mold growth.

Mold Issue

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Mold Issue is a service that checks for mold growth in a space, identifies moisture sources, and suggests removal steps and remedies to improve air quality and prevent future mold problems.

Mold Problem

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Mold Problem is a service that helps identify, test, and remove mold from homes or buildings, assess moisture sources, and advise on cleaning, prevention, and repairs so indoor air is safer and healthier.

Mold Removal

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Mold Removal is a service that detects and eliminates mold growth in homes or buildings, cleans affected areas, fixes moisture problems, and prevents future mold by proper ventilation and repairs.

Mold remediation

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Mold remediation is cleaning up and removing mold growth in your home to restore safe air quality. It involves identifying moisture sources, containing the area, removing moldy materials, cleaning surfaces, and fixing leaks or water problems to prevent recurrence.

Property Restoration

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Property Restoration is the service of repairing and renewing a damaged building or space after events like fire, flood, or wear. It involves assessing damage, cleaning, drying, repairing structural and cosmetic issues, and returning it to its pre‑loss condition.

Rebuild And Restoration

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Rebuild And Restoration is a service that repairs and restores damaged buildings, structures, or materials. It involves assessing damage, planning repairs, sourcing suitable materials, and restoring aesthetics, safety, and functionality to the original or improved state.

Restoration Drying

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Restoration Drying is a service that removes moisture from water-damaged materials to prevent mold and further damage. It involves assessing the area, using pumps and dehumidifiers, controlling temperature and airflow, and monitoring progress until dry.

Restore Your Home

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Restore Your Home is a service that helps repair and rebuild living spaces after damage or wear. It includes assessing damage, cleaning, replacing damaged materials, and coordinating trades to restore safety, comfort, and appearance in your home.

Sewage cleanup

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Sewage cleanup is cleaning up and sanitizing areas contaminated by wastewater from drains or sewage leaks, including removing dirty water, hazardous materials, deodorizing, drying, and disinfecting to prevent health risks and restore a safe, livable space.

Sewage damage

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Sewage damage refers to harm caused by sewage backup or leaks, including contaminated water, foul odors, and potential health risks. It involves cleaning and sanitizing affected areas, removing spoiled materials, drying, deodorizing, and restoring plumbing to prevent further issues.

Water Extraction

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Water Extraction is the process of removing water from a space or material, such as flood cleanup, soil drying, or equipment drying. It involves pumps or dehumidifiers, filtration, and monitoring to reduce moisture safely and efficiently.

Water damage

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Water damage is cleaning and restoration services for issues caused by leaks, floods, or spills. It involves assessing damage, removing standing water, drying and dehumidifying, cleaning affected surfaces, sanitizing, and repairing or restoring structures and contents.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that removes water, dries and sanitizes affected areas, and fixes structural and cosmetic damage, including drying walls, flooring, and restoring utilities to prevent mold and further harm.

American Water Damage Charlotte, LLC Reviews

Leslie
Leslie
5 ★★★★★
Corey did a great job checking his gauge and taking molding off. He put fans in and dehumidifier and did a nice job cutting my walls to open them up so moisture could dry. He was so nice to check where I said to check. He was very cordial and came in and went right to work!
Dickson
Dickson
1 ★☆☆☆☆
I had a very unfavorable experience with American Water Damage. First, the representative who came out to evaluate the water damage said my 70 year old mosaic tile floor had to be removed, which we were devastated about. Later, we were told by numerous other evaluators that was not true, and that the flooring could have been left in-tact. From then, it only got worse. Promises were made and not kept, appointments to work kept getting pushed back, and workmanship was definitely sub-par. In rebuilding our cabinets, water damaged cabinet doors were reused and just painted over to hide the water damage, other doors weren't cut to fit right, and the painting job was atrocious. Ultimately, we ended up firing American Water Damage and hiring another contractor, but American Water Damage not only ended up keeping the new LVP flooring supplies we were supposed to get and paid for, but they also got away with an extra 10k check from the insurance company when the work was never finished. In all, we were out close to 20k and had to pay for the other contractor out of pocket. I definitely cannot recommend this company, and my plumber, who initially recommended American Water Damage to us, said they no longer recommend the company to customers either. Re: AWD's Reply: It was certainly y'all. I have emails from John, Josh, Mandy, and Melanie, all email addresses are an @americanwaterdamage.com domain.
Robert Garland
Robert Garland
1 ★☆☆☆☆
The drying out section of the business did a decent job albeit one guy smelled like alcohol. The reconstruction portion was very poor quality work and they were difficult to deal with. They did not do prep work on the slab. This causes the lvp flooring to to have to much give in certain areas, which will cause premature failure(asked the subcontractor about this but they were dismissive). The bathroom vanity sink drain started to leak since it wasn't install properly (fixed this by resetting the sink). The baseboard have areas where they were partially cut into. On top of this the job took substantially longer to complete and the first time it was scheduled the subcontractor didn't show up. The excuse was the flooring wasn't ready yet the flooring was a Lowe's brand flooring with more than 90 cases at the local Lowe's. They need to get a new subcontractor (never work with friends). The floor is already failing in less than a month
Hannibal Colbert
Hannibal Colbert
5 ★★★★★
Joe came out and sacrificed his Sunday afternoon to ensure our disaster was stabilized and the water damage was minimized l. They took over every aspect of our issue and are leading us to recover. Monday Joe and Marquise came out and starting working pulling base boards and carpet up to dry out any standing water. No one wants these types of issues but if you have them you need a team like Joe and Marquise. Thank you Both!!
EriktheHeartless
EriktheHeartless
5 ★★★★★
Had these guys out to check on a mold/water leak issue in my home and was not disappointed. Fast on time and very professional, found the issue and explained exactly what needed to be done. Greg was knowledgeable about every manner of remediation and just a pleasant person to speak with. He explained all the issues in a way that I could understand and what they would do if they were asked to be involved. Luckily my problem was an easy fix that I would be able to handle on my own. There was no pressure to use his services or unscrupulous behavior, just an honest man trying to do best by not only the company he works for but also by the customer. I highly recommend this company for any service they provide if I could I would give them 10 🌟 🌟 🌟🌟🌟🌟🌟🌟🌟🌟.
Beth Szostek
Beth Szostek
5 ★★★★★
We had an unexpected water emergency at our home and were so fortunate to have this company step in. Corey, our primary technician, was absolutely fantastic—personable, professional, and kept us informed every step of the way. He truly made a horrible situation feel manageable. In the final days of remediation, we worked with Marquis, who was equally professional and thorough. We can’t thank these guys enough for their hard work and kindness during a really stressful time. Highly recommend!
Linda West
Linda West
5 ★★★★★
This company is excellent and a definite 5 star. They came the same day as our water damage to access the damage and was here the next morning to start repairs. Also Cory has been so very helpful through it all. All of the workers are fantastic and so pleasant to be around. This company is the BEST.
Laura Paholski
Laura Paholski
5 ★★★★★
Shout out to Three Way Plumbing for recommending American Water Damage Rescue and Restore. Cory came out within an hour on a Friday Memorial Day weekend. He explained every detail working with his company to give me the best service possible. Cory is working with my insurance company making it wonderful experience.I highly recommend this company and Cory! Thank you, Laura Paholski
TK Grant
TK Grant
2 ★★☆☆☆
**updated** 6 months since my last post. Made the mistake of sticking with this company to complete the restoration portion of my water damage. I’ve been screwed by State Farm and now by this company. I’ve been treated like a second class citizen, as my home has been moved down there priority list constantly since the beginning of October. I’m begging at this point for them to finish the work. Contractors are getting assigned to other I guess “more important” jobs while my house remained untouched for weeks at a time. Completely frustrated and would go to a different company if I hadn’t already given them way too much money already. There’s no way they treat other clients like this. To start a job just to still be dragging it along with no end date insight months later should be criminal. Ruined Thanksgiving for my family and now Christmas is at risk. They are great at water mitigation, HORRIBLE at restoration. Avoid at all costs. Two stars only because I personally like the team members, but their business practices are abhorrent. Previous: We had the great misfortune of dealing with a leak under our floorboards in our kitchen- I was in panic mode and completely annoyed and defeated until Cory came to the rescue with all his incredible knowledge, comforting personality and patience in dealing with my frazzled questions. He put our mind at ease, explained everything and just really helped lift a burden off of our shoulders. I knew right away that this was the best company to work with through this journey! Highly recommend this company and ask for Cory- I guarantee you won’t regret it! Amazing friendliest staff, honest and professional and full of integrity.
Jeffrey Sweet
Jeffrey Sweet
5 ★★★★★
All technicians were very helpful and explained everything. Was my first experience with water damage and they really made the process a lot less stressful. Great people to work with. Noel was amazing! She always kept me informed with updates and helped out tremendously in dealing with the insurance company. Highly recommend!
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About American Water Damage Charlotte, LLC

American Water Damage Charlotte, LLC is a comprehensive Water Damage Restoration Service located at 3420 St Vardell Ln Suite K, Charlotte, NC 28217. The company serves residential and commercial properties with a wide range of restoration and remediation capabilities designed to address water intrusion, flood events, sewage incidents, and related damage. From initial emergency response to final restoration, the team emphasizes prompt, professional service and clear communication to help clients recover as quickly as possible. The organization operates around the clock, offering 24/7 availability to respond to emergencies and minimize further structural or content loss. Technicians deploy advanced drying equipment and moisture monitoring tools to accurately assess conditions, remove moisture, and prevent mold growth.

American Water Damage Charlotte, LLC provides services that cover the full lifecycle of water damage events. This includes water extraction, drying and restoration, and follow-on repairs or rebuilding as needed. The service portfolio also encompasses cleaning and restoration of damaged contents, mold assessment and remediation, indoor air quality testing, and hydroxy halogen and other odor-control methods when appropriate. They assist homeowners and businesses with the claim process, guiding clients through documentation and communication with insurance providers to facilitate a smoother recovery. The company’s approach to remediation emphasizes safety, efficiency, and a transparent workflow so customers can understand each step, from initial mitigation to final restoration. In addition to emergency response, the firm offers planning and execution for home remodeling and rebuild and restoration efforts to restore living spaces to pre-loss conditions or better, while maintaining a focus on quality craftsmanship and long-term durability.

The staff is committed to monitoring progress daily throughout the project, ensuring that drying objectives are met, and adjusting strategies as necessary to address moisture intrusions and hidden damage. Their process typically includes moisture meters, air sampling, mold inspection and mold remediation when required, and comprehensive cleanup of affected areas, including sewage cleanup when applicable. The company also provides content restoration services to salvage belongings and employs restoration drying techniques to minimize secondary damage. Clients can expect thorough documentation of work performed, timelines, and drying status, with clear communication from the team members who manage each phase of the project. The overall mission is to Restore Your Home efficiently, safely, and with the least disruption possible, keeping customers informed and supported from emergency response through final reconstruction.

In aligning with customer feedback, American Water Damage Charlotte, LLC strives to combine technical expertise with compassionate service, acknowledging both the urgency of water events and the importance of trustworthy workmanship. While customer experiences may vary, the company continues to emphasize rapid response, careful assessment, proper remediation, and collaborative problem-solving to help homeowners reclaim comfortable, safe living spaces after water or mold-related incidents. The organization remains dedicated to providing dependable 24/7 emergency restoration, professional drying and remediation, and expert guidance through every stage of the recovery process, from water extraction and damage remediation to rebuild and restoration and home remodeling when needed.

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