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24/7 METRO RESTORATION

24/7 METRO RESTORATION provides expert water damage restoration at 3501 Asbury Ave, Charlotte, NC, offering comprehensive services to recover and protect properties. 37 professional services for rapid, reliable remediation.

Water Damage Restoration Service at 3501 Asbury Ave in Charlotte, NC 28206

Operational
★★★★☆
Rating: 4.3 based on 18 reviews
Address: 2725 Westinghouse Blvd Suite1000, Charlotte, NC 28273
Phone: 17043721200
Emails:
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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24/7 METRO RESTORATION

24/7 METRO RESTORATION Services

24/7 Emergency Support

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24/7 Emergency Support is round-the-clock help for urgent issues, available anytime by phone or chat to diagnose problems, provide quick fixes, and connect you with specialists or dispatch services as needed.

Assessment And Restoration

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Assessment And Restoration is a service that checks the condition of a space or item, identifies problems, and then repairs or renews it to restore it to a better, working state.

Biohazard / Trauma

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Biohazard / Trauma is medical care for emergencies involving dangerous biological risks and severe injuries. It involves quick assessment, lifesaving procedures, contamination control, and treatment to stabilize patients and prevent spread or complications.

Commercial And Residential

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Commercial And Residential is a service that handles projects for businesses and homes, including planning, construction, upgrades, and maintenance—covering offices, retail spaces, apartments, and houses with a focus on quality, safety, and timeliness.

Commercial Restoration

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Commercial Restoration is cleaning, repairing, and restoring damaged commercial buildings or spaces (like offices, stores, or warehouses) after events such as fires, floods, or mold. It involves assessment, remediation, reconstruction, and safety-aware cleanup.

Comprehensive Services

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Comprehensive Services is a complete, all-in-one care package that covers needs across multiple areas, including assessment, planning, and ongoing support, ensuring coordinated, thorough help tailored to your goals.

Consulting Services

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Consulting Services are expert advice and guidance provided to help individuals or organizations solve problems, improve performance, and make better decisions. It involves assessment, recommendations, planning, and support to implement changes.

Disaster Recovery

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Disaster Recovery is the process of quickly restoring essential systems and data after a disruption, like an outage or natural disaster. It involves planning, backups, failover procedures, and steps to resume operations with minimal downtime.

Emergency Response

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Emergency Response is a rapid, organized service that quickly assesses urgent incidents, coordinates trained responders, and delivers essential protection, medical aid, and rescue actions to reduce harm and restore safety as soon as possible.

Fire And Smoke Damage

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Fire and Smoke Damage restoration is a service that cleans up and repairs properties after a fire, removing soot and smoke odor, fixing structural damage, and restoring damaged rooms to safe, livable condition.

Fire Damage Cleanup

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Fire Damage Cleanup is a service that safely removes soot, smoke, and water after a fire, and restores and deodorizes damaged areas. It involves inspection, debris removal, cleaning surfaces, repairing structure, drying, and odor control to restore your space.

Fire Damage Restoration

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Fire Damage Restoration is a service that cleans up and repairs property after a fire. It involves assessing damage, removing soot and smoke, cleaning, drying wet areas, repairing structural damage, and restoring belongings to safe, livable condition.

General Contractors

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General Contractors coordinate and oversee building projects, managing permits, schedules, budgets, subcontractors, and quality to ensure construction runs smoothly from start to finish.

Home Services

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Home Services is a convenient service that helps you manage and hire trusted professionals for home tasks like cleaning, repairs, and maintenance, coordinating scheduling, pricing, and quality results to keep your home running smoothly.

Hour Emergency Services

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Hour Emergency Services provides urgent, around-the-clock assistance for urgent medical or safety needs, offering rapid response, trained staff, and immediate support or treatment to stabilize situations until onward care or resolution is achieved.

Insurance Claims

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Insurance Claims is a service that helps you report an insured loss, gather evidence, complete forms, and work with your insurer to evaluate, approve, and pay for covered damages or losses you’ve suffered.

Large Loss Recovery

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Large Loss Recovery is a service that helps businesses recover costs from big insurance or risk events by assessing losses, processing claims, coordinating with insurers, and guiding documentation and remediation to minimize downtime and financial impact.

Leaking Refrigerator

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Leaking Refrigerator is a service that checks and fixes spills or water leaks from a fridge, explains why it’s leaking, and ensures proper drainage, seals, and cooling to prevent damage and keep food safe.

Moisture Mitigation

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Moisture Mitigation helps reduce dampness and water intrusion in buildings. It identifies moisture sources, dries affected areas, fixes leaks, improves ventilation, and may install barriers or dehumidification to prevent mold and structural damage.

Mold Remediation

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Mold Remediation is the process of cleaning up and removing mold growth from buildings, identifying moisture sources, cleaning affected areas, fixing water problems, and taking steps to prevent future mold growth, protecting indoor air quality.

Mold Removal

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Mold Removal is a service that finds and eliminates mold growth inside homes or buildings, using inspection, containment, cleaning, and treatment to remove spores, prevent spread, and improve indoor air quality.

Property Management

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Property Management is a service that takes care of rental properties for owners, handling tasks like finding tenants, collecting rent, maintenance, scheduling repairs, and keeping records to ensure smooth, profitable, and well‑maintained properties.

Property Reconstruction

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Property Reconstruction is a service that restores or rebuilds property after damage, combining planning, materials, and skilled trades to return homes or buildings to their original condition or better, focusing on safety, quality, and efficiency.

Property Restoration

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Property Restoration is a service that repairs and renews damaged homes or buildings, fixing water, fire, or weather damage, cleaning, and restoring structure, systems, and finishes to safe, livable condition.

Removal And Disposal

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Removal And Disposal is a service that safely collects and removes unwanted items, waste, or debris from a site and disposes of them properly according to local rules, leaving the area clean and compliant.

Restoration And Reconstruction

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Restoration And Reconstruction is a service that repairs and rebuilds damaged buildings or artifacts, restoring them to their original condition or improving safety and usability, including assessment, planning, material replacement, and reconstruction work.

Safe Removal

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Safe Removal is a service that helps you securely and carefully remove items or data, minimizing damage or risk. It involves step-by-step planning, proper tools, safe handling, and compliance with safety guidelines to protect people and property.

Smoke Damage Restoration

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Smoke Damage Restoration helps clean and repair homes after a fire, removing soot, odor, and smoke stains; it includes cleaning surfaces, deodorizing air and fabrics, repairing damaged materials, and restoring safety and comfort in the living space.

Smoke Removal

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Smoke Removal is a service that cleans and removes smoke, odor, and residue from homes or spaces after fires, smoke damage, or cooking. It includes deodorizing, cleaning surfaces, and restoring air quality and appearance.

Specialized Cleaning

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Specialized Cleaning is a professional service that targets tough or unique cleaning tasks, such as high-surface dusting, deep carpets, disinfecting, industrial equipment, or sensitive environments, using specialized tools and tailored methods.

Specialty Cleaning Services

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Specialty Cleaning Services offers focused cleaning for hard-to-clean areas and items, such as carpets, upholstery, tile, stone, and delicate or hazardous materials, using specialized methods, tools, and products to improve appearance, sanitation, and safety.

Storm Damage

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Storm Damage is a service that assesses and repairs property damaged by storms, including assessing damage, securing leaks or openings, removing debris, and restoring structures, roofs, and interiors to safe, original condition.

Storm Recovery

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Storm Recovery is a service that helps communities and individuals repair and restore homes, infrastructure, and safety after storms, including assessing damage, coordinating cleanup, and guiding insurance and repairs to get things back to normal quickly and safely.

Swift Recovery

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Swift Recovery is a quick, guided program that helps you regain health or function after an injury or setback through focused exercises, gentle therapy, and practical steps to restore strength, mobility, and confidence at your own pace.

Trauma Cleaning

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Trauma Cleaning is a professional cleaning service that safely and respectfully cleans and sanitizes crime scenes, accident sites, or unattended deaths, removing biohazards, odors, and stains while following health and safety regulations.

Trauma Remediation

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Trauma Remediation is a service that helps individuals process and reduce the emotional impact of difficult or painful life events, using supportive conversations, coping strategies, and gentle exercises to restore safety, resilience, and well-being.

Water/Flood Damage

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Water/Flood Damage is a service that repairs water-related problems from floods or leaks, removing water, drying the area, cleaning and sanitizing, and fixing damaged structures or belongings to prevent mold and restore normal use.

24/7 METRO RESTORATION Reviews

Aubry Seligson
Aubry Seligson
5 ★★★★★
I cannot recommend 24/7 Metro Restoration enough. They are fantastic. Carrie & Matthew are always very quick to respond. No matter how big or small the project, they make the process smooth from start to finish. The 24/7 Metro Restoration team goes above and beyond, and I am thankful to have such a great resource with this team.
Bond Isaacson
Bond Isaacson
1 ★☆☆☆☆
This company was hired by the HOA to fix my burned out rental. They have been “working” on the unit for 9 months and still don’t even have a rough inspection. It appears that they treat it like a part time job and work on it when they have time. My insurance covers 1 year of lost rent and this will go at least 15 to 18 months and the building was not a total loss. Sometimes there are full weeks no one shows up. They have limited contractor knowledge. The employees only manage , no work on the building. They use all subcontractors. They spent months just trying to see how much they could get out of the insurance company. I am a licensed general contractor myself. I could have done this in 4 to 5 months. I would not ever recommend this company. Photo was January. Now May. Changes are new roof new windows and new front door. Plumbing rough and wiring rough are done. Other than that it looks the same. No sheet rock no new floors. Please don’t use these guys. I will continue to update as any progress is made.
Andrea Chambers
Andrea Chambers
5 ★★★★★
We had a toilet overflow that went through the floor and flowed out to MBR. They were at the house in less than an hour on a Saturday night. The crew was fabulous and I can't say enough good things about them. We would have used them for the further restoration but insurance went with another company. Smiling, polite, respectful, and empathetic. I would use them in a heartbeat!!!! I keep them in my phone.
Shellie Bradshaw
Shellie Bradshaw
5 ★★★★★
Chris and his team were fantastic to work with! They kept me informed every step of the way during a water-damage restoration project. Chris was reliable, always showing up as promised, and managed the entire job seamlessly—taking a lot of stress off an already stressful situation. Would use them again in a heartbeat!
Nikki Pratt-Nunley
Nikki Pratt-Nunley
5 ★★★★★
The team was great on my project. Carrie and Rachel answered my questions and the team overall provided timely updates. Great work as well.
Woody Lyles
Woody Lyles
5 ★★★★★
This company does great work and is extremely reputable and honorable in everything they do. I know this personally because Matthew (Matt) Kunkel is one of their critical team members. For over 15 years I have witnessed Matt's professionalism and dedication to quality work, excellent communication and true care for his clients!!!! Thanks Matt and thank you 24/7 Metro!
Mike Huffman
Mike Huffman
5 ★★★★★
This company does great work, and is one of the most reasonably priced restoration companies I have ever used. Matt is a lifesaver! 24/7 Metro will continue to receive my business.
Brad Munn
Brad Munn
5 ★★★★★
Great company, great response to a nightmare restoration need I had. They handled all aspects of the job in a timely manner, with high quality workmanship. Cannot recommend them enough. Thanks 24/7!
Elizabeth James
Elizabeth James
5 ★★★★★
I’ve had great experience working with 24/7 Metro Restoration! I purchased a home that had been smoked in and was severely bothering my asthma. I had painted inside, got all new flooring and the smell did not go away. They came in and got the smell out for me!! I highly recommend them for all restoration needs!
Jazmine Porter
Jazmine Porter
5 ★★★★★
Dustin is amazing so helpful and would recommend if you need help request him! Will definitely use this company now for everything. Thank you Dustin!
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About 24/7 METRO RESTORATION

24/7 METRO RESTORATION is a leading Water Damage Restoration Service based at 3501 Asbury Ave, Charlotte, NC 28206. Serving both commercial and residential clients, the company emphasizes rapid response, comprehensive assessment, and meticulous restoration across a wide range of categories and services. Their offerings include 24/7 Emergency Support, Assessment And Restoration, and Moisture Mitigation, all designed to minimize damage and accelerate recovery after water intrusion, leaks, floods, or other moisture-related incidents. The team handles Water/Flood Damage with precision, deploying advanced moisture testing and containment strategies to prevent secondary issues such as mold growth and structural deterioration. They provide specialized cleaning and trauma cleaning when needed, ensuring sensitive scenarios are managed with care and respect for occupants and property.

In addition to water-centric services, 24/7 METRO RESTORATION delivers a broad portfolio that supports full-property recovery and reconstruction. Their capabilities span both Commercial And Residential needs, Commercial Restoration, Property Management, and Property Restoration, as well as removal, disposal, and cleanup of debris and hazardous materials. They offer Restoration And Reconstruction services to restore properties to pre-incident condition and beyond, complemented by Safe Removal practices to protect occupants and workers. The firm also provides Fire And Smoke Damage services, including Fire Damage Cleanup and Smoke Damage Restoration, ensuring a coordinated approach when properties face multi-scenario losses. For ongoing recovery projects, the team can coordinate with General Contractors, Insurance Claims processing, and Disaster Recovery planning, making the process smoother for clients navigating complex claim environments.

Clients can rely on 24/7 METRO RESTORATION for Hour Emergency Services, Emergency Response, Emergency Support, and Swift Recovery timelines, reflecting their commitment to rapid mobilization and disciplined project management. Their Comprehensive Services cover assessment, remediation, containment, dehumidification, remediation of mold and biohazards, and final restoration steps to return spaces to safe, livable conditions. The company also provides Consulting Services for loss prevention and remediation planning, as well as Specialty Cleaning and Storm Damage recovery to address localized or widespread events. With a focus on transparent communication and dependable results, 24/7 METRO RESTORATION has built a reputation for reliability across both private homes and commercial properties.

Customer experiences underscore the company’s dedication to service and outcomes, highlighting quick responsiveness, professional crews, and thorough project management. While reviews reflect a range of experiences, the prevailing sentiment recognizes the firm as a strong resource for restoration needs, with particular emphasis on rapid response, clear communication, and comprehensive recovery capabilities. 24/7 METRO RESTORATION remains committed to restoring properties efficiently while prioritizing safety, occupant comfort, and long-term protection against future incidents.

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