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First Call Cleaning & Restoration, Inc

First Call Cleaning & Restoration, Inc provides expert water damage restoration in Burlington, NC, at 3205 NC-62, offering comprehensive cleanup and recovery services.

Water Damage Restoration Service at 3205 Nc-62 in Burlington, NC 27217

Operational
★★★★★
Rating: 4.8 based on 127 reviews
Address: 3205 NC-62, Burlington, NC 27217
Phone: 13362271807
Emails:
Fred Alton (Project Manager) - [email protected]
Hugh Sharpe (Project Manager) - [email protected]
Joshua Moore (Chief Executive Officer) - [email protected]
Employees: 25
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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First Call Cleaning & Restoration, Inc

First Call Cleaning & Restoration, Inc Services

Air Conditioning Duct Cleaning

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Air Conditioning Duct Cleaning cleans the inside of your home's or business's air ducts and vents to remove dust, debris, mold, and pollen, improving airflow and indoor air quality; it involves inspecting, cleaning ducts, and sanitizing where needed.

Air Duct Cleaning Cost

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Air Duct Cleaning Cost refers to the expected price to remove dust, debris, and contaminants from your home’s HVAC ducts, involving inspection, cleaning with specialized tools, possible sanitizing, and reunion of the system to improve airflow and indoor air quality.

Air Duct Cleaning Equipment

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Air Duct Cleaning Equipment is tools and machines used to remove dust, debris, and mold from indoor air ducts, including vacuums, brushes, and air whips. It involves inspecting ducts, cleaning the system, and testing airflow for improved air quality.

Air Filtration

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Air Filtration is a service that cleans and improves indoor air by removing dust, pollen, smoke, and other particles using filters and ventilation systems, improving comfort and health in homes or workplaces.

Air Handler

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Air Handler is a device that circulates and conditions indoor air by filtering, cooling or heating, and moving it through your building’s ducts for comfortable, clean, and consistent climate control.

Air Quality Testing

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Air Quality Testing measures the air you breathe for pollutants like dust, smoke, chemicals, and allergens. It involves collecting air samples, analyzing them in a lab or with sensors, and reporting findings to help you improve indoor or outdoor air quality.

Air Scrubbers

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Air Scrubbers are devices that filter and purify indoor air by removing dust, fumes, odors, and contaminants. They involve drawing air through filters or electrostatic systems, cleaning it, and circulating fresh air back into the space.

Board Up Services

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Board Up Services provide quick, on-site protection by boarding openings in damaged buildings with temporary boards to secure a property, prevent weather damage, and deter intruders until permanent repairs can be completed.

Commercial & Residential

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Our Commercial & Residential service helps businesses and homeowners with property needs, including maintenance, repairs, remodeling, and improvements across offices, storefronts, and homes, offering clear coordination, quality workmanship, and reliable scheduling.

Commercial Buildings

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Commercial Buildings is a service that covers designing, constructing, improving, and maintaining non-residential properties like offices, shops, and warehouses, including energy efficiency, safety, space planning, and compliance with regulations.

Covid Disinfecting

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Covid Disinfecting is a cleaning service that sanitizes spaces to reduce the spread of the coronavirus, using approved cleaners, protective gear, and methods to kill germs on surfaces and in high-touch areas for safer indoor environments.

Crawl Space

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Crawl Space is a service that inspects, cleans, and vents the area under a building to prevent moisture, mold, and pests, often involving access via a small crawl space, safety checks, dehumidification, and sealing for improved indoor air quality.

Crawl Space Encapsulation

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Crawl Space Encapsulation is a service that seals and protects your crawl space from moisture, mold, and pests by sealing vents, sealing the walls and floor, and installing a vapor barrier and insulation to improve air quality and energy efficiency.

Crawl Space Repair

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Crawl Space Repair is fixing moisture, mold, and structural problems under a house. It involves sealing gaps, waterproofing, adding vapor barriers, repairing joists or beams, and sometimes insulating or improving drainage to keep the space dry and stable.

Crawlspace Encapsulation

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Crawlspace Encapsulation is a moisture-control service that seals a crawl space with a vapor barrier, replaces or improves insulation, and may include sealing vents and adding a dehumidifier to prevent mold, odors, and structural damage.

Disaster Cleanup

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Disaster Cleanup is a service that quickly cleans up and restores spaces after events like floods, fires, or storms. It includes removing water, debris, sanitizing surfaces, drying areas, and coordinating repairs to get homes and businesses safe and usable again.

Disaster Restoration

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Disaster Restoration is a service that helps recover and repair homes or buildings after events like fires, floods, storms, or mold. It includes assessing damage, removing water or debris, drying surfaces, cleaning, and restoring structure and finishes to safe, livable condition.

Disinfecting Services

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Disinfecting Services clean and sanitize spaces to remove germs and bacteria. It involves wiping down surfaces, using approved disinfectants, following safety protocols, and may include air or space treatment to reduce contamination.

Dryer Vent Cleaning

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Dryer vent cleaning is removing lint and obstructions from the dryer vent to improve airflow, prevent fire risk, and ensure efficient operation. It involves inspecting the duct, cleaning the interior with specialized tools, and rechecking for proper venting.

Emergency Assistance

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Emergency Assistance is a rapid support service that provides urgent help, safety coordination, and essential guidance during crises, such as medical, safety, or disaster situations, including rapid response, evacuation, and connection to needed resources.

Emergency Services

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Emergency Services is a rapid-response system that coordinates police, fire, and medical help for urgent, life-threatening situations, including dispatching responders, providing on-scene support, and delivering essential safety and relief services to those in danger.

Environmental Services

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Environmental Services helps protect and clean the environment by managing waste, keeping streets and waterways free of pollution, recycling, and advising on sustainability to improve public health and natural resources.

Facility Maintenance

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Facility Maintenance is the ongoing care and repair of a building’s systems and spaces, including cleaning, HVAC and plumbing checks, electrical fixes, repairs, and routine inspections to keep the facility safe, functional, and well-maintained.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that restores a damaged home after a fire. It includes safely removing smoke and debris, cleaning soot, ventilating, and repairing or replacing damaged walls, floors, and belongings to make the home safe and livable again.

Flooring

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Flooring is the service of installing, replacing, or repairing floor surfaces like wood, tile, carpet, or laminate to improve durability, appearance, and usability in homes or buildings, including measuring, prep, and finishing steps.

HVAC duct & vent cleaning

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HVAC duct & vent cleaning is removing dust, debris, and buildup from the home's heating and cooling ducts and vents, then sanitizing them to improve airflow, indoor air quality, and system efficiency.

HVAC duct & vent installation

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HVAC duct & vent installation is the process of fitting and connecting air ducts and vents to a heating, ventilation, and air conditioning system, routing air through rooms, sealing joints, and ensuring proper airflow and efficiency.

HVAC duct & vent repair

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HVAC duct & vent repair fixes damaged or leaky air ducts and vents to improve airflow, energy efficiency, and indoor comfort. It involves inspecting, sealing leaks, repairing or replacing damaged sections, and ensuring proper system balance.

HVAC system maintenance

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HVAC system maintenance is regular checks and tune-ups for your heating, ventilation, and air conditioning to keep it running efficiently, safely, and reliably. It involves inspecting components, cleaning filters, testing performance, and addressing small fixes before problems arise.

Heating system installation

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Heating system installation is the process of putting in a new heater or boiler for your home. It involves assessing your space, choosing a suitable system, mounting and connecting it safely, testing performance, and explaining how to operate and maintain it.

Heating system maintenance

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Heating system maintenance is a service that cleanly and regularly checks your furnace or boiler, fixes worn parts, tests safety features, tunes efficiency, and can prevent breakdowns to keep your home warm and costs down.

Heating system repair

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Heating system repair is fixing furnaces, boilers, or heat pumps to restore warmth. It involves diagnosing problems, replacing faulty parts, cleaning components, and testing to ensure safe, efficient operation and reliable heating.

Indoor Air Quality

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Indoor Air Quality measures and improves the air inside buildings, focusing on comfortable, healthy air by reducing pollutants, controlling humidity, improving ventilation, and monitoring allergens to keep spaces safe for occupants.

Industrial Dryer Vent Cleaning

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Industrial Dryer Vent Cleaning removes lint and debris from commercial dryer vents to prevent fires, improve efficiency, and ensure proper airflow. Technicians inspect, disconnect, clean ducts, check for damage, and test system performance.

Insurance Claims

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Insurance Claims is the process of reporting a loss to your insurer, documenting damage, and requesting payment or repairs. It involves filing a claim, providing evidence, and working with adjusters to determine coverage and payout.

Janitorial Cleaning

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Janitorial Cleaning is professional cleaning of buildings, focusing on daily upkeep like sweeping, mopping, vacuuming, dusting, trash removal, and basic restroom and kitchen sanitation to keep spaces tidy and hygienic.

Janitorial Services

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Janitorial Services involve cleaning and maintaining buildings, including sweeping and mopping floors, dusting surfaces, trash removal, restroom sanitation, and basic upkeep to keep spaces tidy and presentable.

Mold Remediation Services

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Mold Remediation Services help remove mold from homes or buildings, identify moisture sources, clean affected areas, and prevent future growth to improve indoor air quality and safety.

Mold Spore

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Mold Spore is a service that detects and identifies mold particles in indoor spaces, assessing contamination levels and suggesting cleaning or remediation steps to improve air quality and prevent health problems.

Mold inspection

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Mold inspection is a home check to find mold growth, moisture problems, and related health risks. A professional looks for visible mold, tests air and surfaces, measures humidity, and suggests fixes to improve safety and indoor air quality.

Oil Furnace Cleaning

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Oil Furnace Cleaning is a service that cleans and tunes your oil furnace to improve efficiency and safety. It involves inspecting and removing soot, cleaning burners, changing filters, checking ignition, and ensuring proper flame and venting for reliable heating.

Oil Furnaces

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Oil Furnaces provide heat for homes using oil as fuel. The system burns oil in a furnace to heat air or water, which is then circulated through the house via ducts or radiators for warmth and comfort.

Pipe Burst

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Pipe Burst is a service that detects and fixes burst or leaking pipes, preventing water damage. It involves locating the leak, shutting off water if needed, repairing or replacing damaged pipes, and testing to ensure the system is secure.

Regular Janitorial Services

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Regular Janitorial Services are routine cleaning tasks for buildings, including sweeping, mopping, dusting, trash removal, restroom upkeep, and basic maintenance to keep spaces tidy, sanitary, and welcoming on a daily or scheduled basis.

Remodeling

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Remodeling is the process of updating and redesigning a home or space. It includes planning changes, renovating or replacing components like kitchens, bathrooms, floors, and walls, improving layout, functionality, and style to suit your needs.

Repair HVAC

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Repair HVAC is fixing heating, ventilation, and air conditioning systems to restore comfort. It involves diagnosing issues, repairing or replacing components like furnaces, compressors, ducts, and coils, testing efficiency, and ensuring safe, reliable operation.

Residential Restoration

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Residential Restoration is a service that repairs and renews homes after damage or wear, fixing structure, walls, floors, and systems, cleaning up debris, and restoring functionality and comfort for everyday living.

Return Air

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Return Air is a service that collects and recycles airborne air from a space, drawing it back to a system or filtration unit to be cleaned and cooled or heated before recirculating. It involves ducts, fans, filters, and monitoring to maintain air quality.

Sewage cleanup

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Sewage cleanup is a service that removes wastewater, sewage, and contaminated water from homes or businesses, then sanitizes and deodorizes the area, tests for safety, and restores damaged property to prevent health risks.

Smoke Damage

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Smoke Damage is a service that assesses and repairs damage from smoke after a fire. It includes removing soot, odors, and damaged materials, cleaning and restoring furniture, walls, and HVAC, and safely restoring a home to a clean, livable condition.

Sterilization Services

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Sterilization Services provide cleaning and disinfecting to eliminate bacteria and germs on tools, equipment, or surfaces, using approved methods like heat, chemicals, or steam to ensure safe, uncontaminated results for reuse or storage.

Storm Damage

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Storm Damage is a service that assesses and repairs damage caused by storms, including wind, hail, and flooding. It involves inspecting for structural harm, securing and tarping roofs, water extraction, debris removal, and coordinating insurance claims and repairs.

Vapor Barrier

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Vapor Barrier is a service that installs or replaces a moisture-proof layer in walls, floors, or ceilings to prevent water vapor from passing through. It involves selecting the right material, sealing seams, and ensuring proper placement for durable moisture control.

Vent Covers

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Vent Covers is a service that provides and installs protective covers for HVAC vents, reducing drafts, improving energy efficiency, and keeping ducts clean. It includes measurement, fitment, and secure mounting for various vent sizes.

Water Extraction

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Water Extraction is the process of removing water from a site, object, or material using pumps or suction, often to dry areas, recover liquids, or prepare environments for construction, cleanup, or testing.

Water Heaters

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Water Heaters is a service that provides and installs devices that heat water for your home, repair and maintenance of heaters, and help with installation, energy efficiency, and safe operation so you have hot water when you need it.

Water Mitigation

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Water Mitigation is removing and drying out water after a flood or leak, protecting your home from damage. It involves stopping the source, extracting water, drying floors and walls, sanitizing, and repairing affected areas to prevent mold and future issues.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that removes excess water, dries and sanitizes rooms, and fixes damage to belongings and structures after leaks, floods, or spills, including drying, mold prevention, and restoration to pre-damage condition.

Water damage-related mold removal

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Water damage-related mold removal is a service that cleans up mold growth caused by leaks or floods, dries affected areas, and uses safe cleaning methods to prevent health issues and protect your home from further damage.

First Call Cleaning & Restoration, Inc Reviews

Drew Barbour
Drew Barbour
5 ★★★★★
First Call Restoration was absolutely incredible to work with. After a tree fell on our garage, they took all of the guesswork out of dealing with the insurance claim. Filing a claim for the first time, especially for a large loss, was completely new and overwhelming to me, but they made the entire process clear, smooth, and stress free. They worked directly with our insurance adjuster, handled every detail, kept the project within budget, and addressed any surprises quickly and professionally. Communication was seamless throughout the entire project. Kelly, our project manager, was fantastic. Sam, the estimator, was responsive, knowledgeable, and easy to work with. Their response times were fast, and we always felt informed and taken care of. I highly recommend First Call Restoration for any insurance claim. They truly remove the confusion and stress from a complicated process, and I couldn’t be happier with the experience and results.
ann chapman
ann chapman
5 ★★★★★
First Call came highly recommended to me through a source I was confident in being trustworthy. Their technicians, Jose and Kenneth, were very professional, and we had a discussion of how they would proceed with two big dogs and four cats in the house. I work from home, so I was able to continue working while they cleaned the ducts. The technicians kept me informed of their progress and even showed me before and after pictures. The ducts looked new again. When the team completed their work, Jose set the thermostat at 70 degrees. Within 30 minutes, the warmth was evident, and I felt like I could breathe easier. The air felt clean. The temperature did not need to be adjusted from 70 degrees, which will ultimately reduce my power bill, and this house will be more energy efficient. Don't hesitate calling them.
Jon Litchfield
Jon Litchfield
5 ★★★★★
First Call did a great job with our crawlspace encapsulation. The workers stayed on schedule and were good to deal with. They suggested things during the sales process that I could do myself to keep the cost down, which was very helpful. Cost ended up being about half of the quote from one of the big basement companies that does a lot of advertising.
Canon Bowman
Canon Bowman
5 ★★★★★
Today 03/20/24 "First Call" arrived to clean our Heat/AC duct work & Dryer Vent. I just want to say how impressed we were with Kenneth and the crew that did the work. They all were so polite, respectful and through with their work. The workers were extremely clean and considerate with our home and furnishing. It was evident they were a first class operation and they intend to please us. Photos were taken before and after the work was complete. To every man who did the worked on our job today, Brandon in sales and Regina who scheduled this work, Job Well Done! How wonderful to do business with a company such as yours.
Kristine Penniall
Kristine Penniall
5 ★★★★★
First Call Cleaning & Restoration did an awesome job cleaning our duct work. We had several vents that needed sealing, a line that needed installing as none existed and one replaced. The guys were very neat, efficient, and friendly through the whole process. They were very diligent at getting the work done within a timely manner and competently. We appreciated how communicative they were during the process and all the photos provided after the service. We were very happy with First Call from the initial estimate visit, scheduling the work and the cleaning service process. We highly recommend them.
James Meade
James Meade
5 ★★★★★
the technicans arrived on time and were very considerate of home. they did ,in my opinion, a tremendous and thorough job. they were pr ofessional and knowledgeable, answering all of my questions.
John
John
5 ★★★★★
First Call mold removal crew did a great job. They we fast and cleaned up the work area when they were done. All at a reasonable price. Of all the companies that I contacted (an who actually showed up) Jeremy Mentley of First Call was the most competent and knowledgeable representative. I would recommend First Call for mold removal. However, the restoration department quoted an extremely high estimate to restore the affect areas of our kitchen and living room which caused problems with acquiring approval of my Insurance Company. I was able to get another company to finish the work at half the cost.
Jo Zaski
Jo Zaski
5 ★★★★★
We have been in our home for 22 years and First Call Cleaning & Restoration came and cleaned and treated our ducts, dryer lines, returns today and did an amazing job. Regina was great to work with as our point of contact and their team worked very hard. Their vacuum equipment far surpassed the duct cleaning companies we used in the passed and they went above and beyond by treating our home like they would their own. They made repairs as they came up with our approval and there were no surprise charges. I really enjoyed working with them...they were courteous, very knowledgeable and reliable. I would definitely recommend them to anyone bothered by dust and organic growth in their HVAC units. Thank you very much!!!
Terri Loftin
Terri Loftin
5 ★★★★★
David and Sosa did an outstanding job - very professional. They explained the whole process as they went along. Very pleased with the outcome.
Reamey Winn
Reamey Winn
5 ★★★★★
My First Call experience was EXCELLENT. Two men arrived on time and began their work immediately. One man worked mostly inside the house and the other man worked mostly outside and in the crawl space. They had a plan and worked it well. I asked a few questions and they answered them all. Both were very friendly and courteous. After finishing all their work they vacuumed all the areas where they had worked and left my house spotless where they had worked. I can not say enough good things about First Call. I would highly recommend them to anyone.
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About First Call Cleaning & Restoration, Inc

First Call Cleaning & Restoration, Inc is a Water Damage Restoration Service provider located at 3205 Nc-62, Burlington, NC 27217. The company focuses on delivering comprehensive restoration and cleaning solutions for residential and commercial properties, with a strong emphasis on water damage mitigation, mold remediation, and disaster cleanup. The organization operates as a full-service contractor offering a broad range of services designed to quickly assess, stabilize, and restore affected spaces, while maintaining clear communication with clients throughout the process. Their approach centers on reducing stress for homeowners and business owners by coordinating with insurance claims, providing transparent estimates, and ensuring projects stay within budget.

First Call’s scope includes water extraction, moisture control, and drying protocols tailored to each site, alongside water damage-related cleanup and repair. In addition to water damage restoration, they provide air quality and environmental services such as air duct cleaning, air filtration, and indoor air quality improvements to promote healthier living or working environments. The company also offers mold remediation and inspection services to address mold spore concerns, combined with sterilization and disinfecting services for thorough sanitation. For properties requiring immediate attention, the team offers board up services and storm damage response to secure structures and begin the restoration process promptly.

Service offerings span both residential and commercial sectors, including residential restoration, commercial & residential projects, and service for commercial buildings. The firm emphasizes HVAC-related work, including HVAC duct & vent cleaning, duct installation, duct repair, and regular maintenance of heating and cooling systems. Additional capabilities cover crawl space encapsulation and repair, crawl space encapsulation, as well as crawl space remediation to prevent moisture intrusion and improve overall indoor air quality. They also perform odor control, dryer vent cleaning, and moisture management to minimize potential fire hazards and improve energy efficiency. Restoration activities extend to fire damage cleanup & repair, disaster cleanup, and storm damage recovery, all conducted with attention to safety, compliance, and environmental considerations.

Customers frequently highlight the company’s seamless communication, responsive project management, and the ability to navigate insurance claims with minimal stress. They note on-site professionalism, clean work practices, transparent pricing, timely project progression, and a customer-centric approach that prioritizes the client’s comfort and trust. First Call’s team is described as knowledgeable, courteous, and diligent, with a focus on delivering high-quality results, providing before-and-after documentation, and ensuring that spaces feel clean, safe, and refreshed after service. Their commitment to reliability and customer satisfaction is reflected in positive reviews that emphasize trust, efficiency, and the care taken to protect homes and belongings during the restoration process.

Located in Burlington, North Carolina, First Call Cleaning & Restoration, Inc stands ready to respond to emergencies, coordinate with insurance providers, and restore properties to their pre-loss condition while restoring peace of mind for clients in the surrounding communities. Their comprehensive suite of services and dedication to professional, courteous service positions them as a trusted partner for water damage restoration, air quality improvements, mold and disinfecting services, and broader environmental and restoration needs.

Air Duct Cleaning Service

First Call Cleaning & Restoration, Inc offers professional Air Duct Cleaning Service in Burlington, NC to improve indoor air quality, remove accumulated dust and contaminants, and enhance HVAC efficiency with thorough inspection and certified workmanship.

Fire Damage Restoration Service

First Call Cleaning & Restoration, Inc in Burlington, NC offers skilled fire damage restoration, including soot cleanup, odor removal, temporary board-up, and full reconstruction to restore your home or business quickly and safely.

Water Damage Restoration Service

First Call Cleaning & Restoration, Inc offers expert water damage restoration in Burlington, NC, providing rapid mitigation, thorough drying, mold prevention, and expert remediation to restore homes safely and efficiently.

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