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First Responders

First Responders at 11785 Lackland Rd, St. Louis, MO 63146 offers expert water damage restoration and related services, including 13 specialties for homes and businesses.

Water Damage Restoration Service at 11785 Lackland Rd in St Louis, MO 63146

Operational
★★★★☆
Rating: 4.1 based on 26 reviews
Address: 11785 Lackland Rd, St. Louis, MO 63146
Phone: 13149363399
Emails:
Hours:
Monday 8AM-6PM
Tuesday 8AM-6PM
Wednesday 8AM-6PM
Thursday 8AM-6PM
Friday 8AM-6PM
Saturday Closed
Sunday Closed
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First Responders

First Responders Services

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that clears smoke, soot, and water from a fire, removes damaged materials, and restores your home or business to its normal condition, including cleaning, deodorizing, and repairing structural and cosmetic damage.

Flood restoration

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Flood restoration is the process of cleaning up and repairing a property after water damage from floods. It involves quickly removing water, drying and dehumidifying, sanitizing, mold prevention, and repairing damaged walls, floors, and utilities to restore safety and usability.

Hail Damage Repair

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Hail Damage Repair is a service that fixes dents, dings, and cosmetic damage on a vehicle caused by hailstones. Technicians assess the damage, perform dent removal, repaint as needed, and restore the vehicle’s appearance and integrity.

Hail Damage Roof

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Hail Damage Roof is a service that inspects roofs after hail to assess damage, estimate repairs, and coordinate replacement or repairs with insurance. It includes damage assessment, roof maintenance tips, and arranging qualified roofers.

Home Roofing

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Home Roofing is a service that installs, repairs, and maintains roofs for houses. It involves inspecting for damage, choosing materials, planning, and completing tasks like replacing shingles, fixing leaks, and ensuring the roof is weatherproof.

Remodeling

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Remodeling is updating or changing a space to improve its look, layout, or function. It involves planning, removing or adding walls, updating fixtures, choosing materials, and renovating electrical, plumbing, and finishes to suit new needs.

Roof Leaks

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Roof Leaks is a service that detects and fixes water leaks in your roof, identifying damaged shingles or joints, sealing gaps, and repairing or replacing parts to stop water intrusion and protect your home.

Roof Replaced

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Roof Replaced is a service where an old roof is removed and a new one is installed, including measuring, ordering materials, securing permits if needed, and cleaning up debris to ensure a watertight, long-lasting roof.

Roofing

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Roofing is the service of installing or repairing the top of a building, using materials like shingles or tiles to protect against weather. It involves inspecting, removing old material, fixing underlayment, and applying new roof layers for durability and safety.

Sewage cleanup

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Sewage cleanup is the safe removal and cleaning of sewage leaks or spills from buildings, including soap and water washing, disinfection, moisture control, and odor removal to prevent health risks and restore a safe, dry, sanitized space.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that stops leaks, dries out wet areas, removes damaged materials, sanitizes to prevent mold, and fixes structural or cosmetic damage to restore a building after flooding or spills.

Water removal

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Water removal is the process of removing excess water from a space or material, typically after flooding or spills. It involves detecting moisture, extracting water, drying surfaces, and preventing mold or damage to property and belongings.

Wind Damage

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Wind Damage is a service that assesses and repairs damage caused by strong winds, like from storms or hurricanes. It includes inspecting for structural issues, securing or replacing damaged roofs and siding, and restoring exterior safety and appearance.

First Responders Reviews

Ben D
Ben D
5 ★★★★★
I had some major flood damage in my finished basement, I called Jeff and he came right over and took a look did a estimate which was extremely well priced, I can’t say enough about the professionalism and quick turnaround time, I received constant communication from Jeff and his team which made this stressful situation way easier to deal with. I will always recommend First Responders Restoration to everyone. When it comes to big stressful unexpected home repairs these guys make it easy to deal with.
ELAINE NECKERMANN
ELAINE NECKERMANN
5 ★★★★★
Work was done quickly once all supplies were in from supplier. Slight adjustment needed to be done to windows and adjustment was made in a very satisfied manner. Zach was very easy to work with and helped out with insurance adjuster.
Nathan Doerr
Nathan Doerr
5 ★★★★★
Great company and Team to work with. They made a real estate transaction very easy when a roof was needed last minute. Highly recommended!
Jason Shultz
Jason Shultz
1 ★☆☆☆☆
This has been an extremely painful experience. When I first met with them, they appeared to be quick to respond, efficient, and professional. We had even let a different contractor go, because we were assured First Responders could handle it all. It has now been over a month, and we have had different contractors come in (some who do not even work directly with the company) to do small things for a couple of hours here and there. The electrician they hired in from outside the company even said that while the ceiling was missing, they did not properly inspect the wiring. He claimed he knows the owner of First Responders, and said he is extremely meticulous with his work, and would be irate if he knew this is how the job was done. They have sent other contractors here who did not know why they were being sent, so they came with no tools and borrowed mine, as well as made runs to the hardware store. On trash pickup from their mess, the person showed up and said no one had communicated with them that they would be doing clean up, so they proceeded to take the trash and pile it along the side of our house, which sat for a few days. The fascia that needed to be fixed was left lying in our backyard, which almost got run over by the mower. The same thing happened with the roof trash, which they left in the front yard. Their excuse each time was they were just very busy and cannot get to all the work at once. It seems they took too many jobs at once during a bad storm, and the customers needed to suffer. So far, I have given them the majority of the money for the work and the job has still not been completed. In fact, we have had very little communication lately. The insurance company said we should never cut the contractor the full amount for the check we were provided by them . However, this is what we were instructed to do by First Restoration. They are very nice-but this has been far from a good experience.
Idris
Idris
5 ★★★★★
My entire basement flooded and I was very well taken care of by Jeff's mitigation and remediation crew. I spoke to Todd over the phone and he was very informative and helped me understand the process of how they would go about this situation making me feel secure. Stress free process and the crew tried to be in and out as quick as possible.
Deon House
Deon House
5 ★★★★★
I can’t say enough good things about First Responders Restoration! After a major storm damaged my roof, I was scrambling to find a reliable company. These guys showed up quickly, gave me a fair and honest quote, and got the job done faster than I expected. The crew was professional, respectful, and kept everything clean throughout the process. You can tell they take pride in their work, and it shows in the quality of their craftsmanship. If you need roofing or restoration work done, I highly recommend them!
Matthew Pagano
Matthew Pagano
5 ★★★★★
So, first things first, this is an incredible company! I'm glad we decided to go with them. There are tons of companies that do roofing, however most are dodgey or have a bad reputation. First responders however, have a great name and then we find out that they also donate back to law enforcement! As a veteran, that was huge for me. So, I definitely recommend giving them a shot, you will not be disappointed.
Jenny Lenggenhager
Jenny Lenggenhager
1 ★☆☆☆☆
If you want to risk using a company that leaves ridge cap off of your roof for a month, and hope you don't notice, use this company. If you want to risk being ignored for a month, as a customer, and charged a 15% cancelation fee, use this company. If you want ro risk the wrong part being replaced on your solar- because senior reps don't understand how the system works, use this company. If you want to support a business that doesn't pay reps for the work they've done- use this company! Ps- look up the owner and your rep on case.net before using this company.
rebecca sanders
rebecca sanders
1 ★☆☆☆☆
I had a leak in my ceiling which I called them and my home ins company to see what needs to be down. This was due to hail damage which I file a claim. So this company took over and told us we need to put are stuff in different rooms real fast so they can work on it.so we move everything out of the two rooms . My room and my sons room. First they tour down my sons which took them a whole week. But when I gave them the check from the company it took them 2 days to do mine . They still have not finished it .and other things they were supposed to do on the list. I'm still waiting on there phone call .guys please don't use them they are not reliable.
Carmen Granberry
Carmen Granberry
1 ★☆☆☆☆
ABSOLUTELY terrible and disheartening! We really trusted them to be professionals. We were vulnerable and disrespected. They tore my kitchen up, left us hanging for days. Broke my countertop, acted like they didn’t ( we have them on camera). And brought a very small team that couldn’t speak English. I’m done.. don’t use them! 😔
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About First Responders

First Responders is a Water Damage Restoration Service located at 11785 Lackland Rd, St Louis, MO 63146. The company specializes in rapid response to residential and commercial property emergencies, with a focus on mitigating water damage, restoring damaged spaces, and delivering reliable remediation services. Their offerings cover a broad range of restoration needs, including water removal, water damage-related cleanup and repair, and sewage cleanup to address health and safety concerns after flooding or water intrusion. In addition to water-focused work, they handle related restoration and building needs such as remodeling, roofing, and general repairs to ensure properties are returned to pre-loss condition efficiently. The team emphasizes thorough assessment, transparent communication, and a careful approach to protecting occupants and belongings during the restoration process. Their service categories include water damage restoration, fire damage cleanup and repair, flood restoration, wind and hail damage repair, roof repairs and replacements, roof leaks, home roofing, roofing, and related structural and cosmetic improvements. Customers can expect a coordinated effort that aims to minimize disruption and expedite repairs when storms, leaks, or other incidents occur. The company’s approach integrates collaboration with insurance processes and contractors to streamline claims and scheduling, while maintaining a focus on safety, compliance, and quality craftsmanship. With a commitment to professional conduct, First Responders seeks to restore functionality and comfort to homes and businesses, restoring peace of mind for clients facing the stress of property damage. Their team’s expertise spans both emergency response and subsequent restoration phases, including cleanup, mitigation, and reconstruction as needed to address the full scope of each incident. The organization maintains a reputation for staying engaged with projects, coordinating crews, and ensuring that repairs—from water extraction to roof work and interior remodeling—progress toward completion in a timely and careful manner. Potential clients can rely on a comprehensive service model that emphasizes responsiveness, clear communication, and a customer-centered restoration experience aligned with best practices in the industry.

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