Universal General Contractors

Universal General Contractors Reviews

george

5 ★★★★★

If you get the chance to work with Nicole you wont be disappointed. She'll see the project through to the end and make positive adjustments on the fly. She's super accommodating and understanding of your needs and is always a simple call/text away. 2 jobs for me over the span of 2-3 weeks. And I'm happy with both. Repaired my leaning chimney, replaced one of my deck surfaces, fixed my leaning and rotted fence sections and painted my decks/fence. I let Nicole plan the whole thing from beginning to end and I couldn't be happier with the trust I placed in her! Thanks Nicole! Look forward to working with you again soon.

Alex Plum

5 ★★★★★

Nicole and her team at Universal General Contractors were absolutely fantastic to work with. I contacted them for a home improvement project on my bungalow on Detroit's east side, to convert old single pane windows to glass block in my basement and help with a waterproofing/concrete removal and re-pour around the exterior of my home. They did it all - and more, taking extra care to address a couple last minute projects and very thoughtfully remediating an unforeseen problem. Nicole and her team went above and beyond, and their work quality speaks for itself!!! The communication with Universal General Contractors was excellent. Nicole was available to answer my questions, no matter how small. She and her team replied to my calls or texts within minutes, they were professional and courteous, and most important, they took time to explain to me each aspect of my home improvement project. I was referred to Universal General Contractors by NACA, who helped me with my mortgage and home buying process. UGC knows the NACA process inside and out, helping me navigate the mountains of paperwork and approvals. The fact that they can do any contracting project AND cut through the red-tape is something that sets them apart. It was important to me to create a professional relationship with a business that is representative of my community, that is woman-owned, and minority-owned, and I am so grateful that I found UGC. I look forward to working with them on future home improvement projects! Thank you Nicole & UGC!

Joy Joy

1 ★☆☆☆☆

This company has no Follow-up, communications, or gives an accurate quote. The back n forth and time consuming process is very Unprofessional! Nicole's company should not be listed under 1st time Buyer's Program at all! She is a terrible Contractor and has No Sense of Urgency or Time Management! Our Family is truly Disgusted! 😧😫

Erica Atkins

4 ★★★★☆

Second time working with Universal overall experience was good. As with any contractor & construction work you gone hit bumps in the road. Universal made those bumps smooth and easy to deal with. They worked with me on my design. Which I changed twice! Never once did they get impatient with me. I would definitely call out for a three job if I needed to.

Sina Rajamand

5 ★★★★★

Universal General Contractors did a great job getting my home ready for sale. I recommend them for any job. Nicole was very courteous in her interactions and very straightforward on her dealings. - Dr. Rajamand

Anntionette Trotter

1 ★☆☆☆☆

Lies lies and more lies. Nicole will tell you anything to get you to sign on the dotted line. Once you sign everything she told you goes out the window. If your looking to get treated with respect and not tooken advantage of, this is not the contractor for you. The 3rd party individuals she had working for her was knocking at our door to get paid. Then , today a whole year later the City of Detroit building inspector shows up an says the inspection was never approved, when in fact she had a so called lawyer call our house demanding the inspection fee, that we went on head an paid. Bottom line RUN... AND FIND YOU A CONTRACTOR THAT YOU CAN TRUST. BECAUSE NICOLE DEFINITELY ISN'T IT!!!!!! SAD

Jason Okrasinski

1 ★☆☆☆☆

We mostly worked with Nicole Miller at Universal General Contractors and was genuinlly the worst experience we've ever had dealing with a service company. The company required wire payments for the project and still eight months later, has not provided an invoice for the work. The contractor ran over deadlines by several months and in one case, never completed the project.

Linda Causey

2 ★★☆☆☆

This company places more emphasis on one of their employees being able to talk with the insurance company than on the job being done correctly. Be careful if you choose to do business with them. Of course, dealing with the insurance company is important it means more money for the company. Not for the client.

Nataki DeForrest

1 ★☆☆☆☆

DON'T USE NICOLE! SHE DOES NOT GET THE JOB DONE OR RESPOND! I NEVER GOT QUOTES AND SHE GAVE ME THE RUN AROUND. PS. i have never done a review for a business like this before but her behavior made me want to. I don't like the run arounds. or bad communication and no follow thru like Nicole has/1

Jamell Jefferson

5 ★★★★★

They were very helpful in aiding me in getting a bid for a project in order to close on my home. Nicole was very responsive and supportive in getting the information that I needed. Thank you Nicole!

About Universal General Contractors

Universal General Contractors is a reputable Water Damage Restoration Service based in Southfield, Michigan, serving residential and commercial clients with comprehensive contracting solutions. Located at 2000 Town Center #1900, Southfield Town Center, the company operates with a client-centric philosophy, prioritizing clear communication, quality workmanship, and reliable project management from start to finish. The team brings breadth of expertise across multiple home improvement and restoration disciplines, ensuring that projects are coordinated seamlessly and completed to high standards. Their services extend beyond water damage restoration to include kitchen remodels, bathroom remodels, deck building, and general contracting, making them a versatile partner for renovation and recovery efforts. Clients benefit from a coordinated approach that emphasizes safety, efficiency, and cost-conscious planning, especially when dealing with water intrusion, structural concerns, or post-storm restoration. The company emphasizes a collaborative process, listening to customer needs and providing thoughtful recommendations to protect property value and livability.

In the realm of kitchen remodeling, Universal General Contractors combines functional design with durable materials, creating kitchens that are both aesthetically pleasing and resilient to moisture or humidity. For bathroom remodeling, the team focuses on water-resilient finishes, efficient layouts, and durable fixtures that withstand daily use. Deck construction reflects meticulous carpentry and weather-resistant finishes, extending outdoor living space while ensuring long-term performance against the elements. As a General Contractor, Universal General Contractors coordinates trades, manages permits where applicable, and maintains timelines to minimize disruption for homeowners and business owners alike. Their core competency in Water Damage Restoration Service is supported by a structured process that includes assessment, containment, extraction, dehumidification, cleaning, and restoration, with attention to preventing secondary damage such as mold growth or warped materials. The staff is accustomed to navigating insurance processes and documentation, aiming to ease the claim experience for clients while delivering dependable results.

Customer experiences reflect a range of perspectives, with many clients praising responsiveness, clear communication, and the ability to adapt plans to evolving project requirements. Observations from customers indicate a strong emphasis on project oversight, professional conduct, and a commitment to meeting project goals, particularly in complex or multi-phase renovations. While testimonials vary, the firm’s dedication to providing a comprehensive suite of services under one roof is consistently highlighted as a practical advantage for property owners seeking timely, coordinated repairs and upgrades. Universal General Contractors strives to maintain transparent conversations about scope, pricing, and progress, endeavoring to foster trust and satisfaction through every engagement. The company’s presence in the Southfield area positions it as a convenient local partner for residents and commercial clients seeking dependable restoration and remodeling expertise.

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