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ICON Restoration Services

ICON Restoration Services in Rochester Hills provides expert water damage restoration and 18 related services at 2523 Product Ct, MI. Comprehensive, reliable solutions.

Water Damage Restoration Service at 2523 Product Ct in Rochester Hills, MI 48309

Operational
★★★★☆
Rating: 4.3 based on 168 reviews
Address: 2523 Product Ct, Rochester Hills, MI 48309
Phone: 12489631357
Emails:
Chris Brazen (Project Estimator) - [email protected]
John Vulaj (Apprentice) - [email protected]
Lisa Wessels (First Responder) - [email protected]
Employees: 50
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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ICON Restoration Services

ICON Restoration Services Services

Carpet Cleaning

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Carpet Cleaning is a service that removes dirt, stains, and odors from carpets using vacuuming, cleaning solutions, and sometimes steam or hot water extraction to refresh and extend carpet life.

Construction Management Services

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Construction Management Services plan, coordinate, and oversee building projects from start to finish, handling budgeting, scheduling, safety, contractor selection, quality control, permitting, and communication to ensure on-time, within-budget completion.

Fire And Smoke Damage

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Fire and Smoke Damage is a service that assesses and repairs the effects of fire, heat, and smoke on buildings. It includes safety checks, soot and odor removal, structure cleanup, water damage mitigation from firefighting, and restoring damaged surfaces and contents.

Fire Damage Restoration

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Fire Damage Restoration is the process of repairing and cleaning a home or building after a fire. It involves assessing damage, removing debris, preventing further harm, cleaning smoke and soot, restoring structure, and returning the space to a safe, usable condition.

Hail Damage Restoration

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Hail Damage Restoration is a service that assesses and repairs damage to roofs, siding, and exteriors caused by hail. It includes inspection, paperwork for insurance, and skilled repairs to restore structure, appearance, and weather protection.

Home Repair

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Home Repair is a service that fixes and maintenance tasks in a house, from small fixes like leaking faucets and squeaky doors to larger jobs such as repairing walls, wiring, plumbing, or appliances, helping your home stay safe and functional.

Insurance Claims

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Insurance Claims is the process of reporting an event that damages or losses covered by an insurance policy, providing details and evidence, and working with the insurer to review, approve, and payout the compensation needed to repair or replace what was lost or damaged.

Insurance Repair - Residential and Commercial Property

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Insurance Repair - Residential and Commercial Property helps repair or renovate homes and business buildings damaged by insured events, coordinating assessments, contractors, timelines, and costs to restore condition and value while staying within the policy coverage.

Mold Prevention

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Mold Prevention helps keep homes and spaces dry and mold-free by reducing moisture, cleaning and inspecting areas prone to dampness, fixing leaks, improving ventilation, and using proper filters and cleaners to prevent mold growth.

Mold Remediation

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Mold Remediation is cleaning up and removing mold from homes or buildings, fixing water problems that caused it, and repairing any damaged materials to prevent health issues and keep indoor air safe.

Mold Removal Services

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Mold Removal Services involve inspecting spaces for mold growth, safely removing moldy material, cleaning affected areas, and applying treatments to prevent regrowth, improving air quality and protecting home health.

New Construction

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New Construction is a service that plans and builds a home from the ground up, guiding clients through designing, permitting, site preparation, and framing, then completing finishes and utilities to deliver a ready-to-move-in residence.

Sewage Cleanup

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Sewage Cleanup is a service that removes and treats contaminated water and waste from sewage spills, fixing damage, cleaning debris, disinfecting affected areas, and restoring safety and cleanliness in homes or buildings.

Smoke Damage Restoration

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Smoke Damage Restoration is the process of cleaning up and repairing damage from smoke after a fire. It includes removing soot, cleaning and deodorizing areas, fixing burnt materials, and restoring rooms to a safe, livable condition.

Storm Damage Repair

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Storm Damage Repair is a service that assesses and fixes damage from storms, including repairing roofs, windows, siding, interiors, and water or wind damage, clearing debris, and restoring safety and property value.

Water Damage Repairs

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Water Damage Repairs is a service that fixes damage from water, floods, or leaks. It involves assessing the area, removing standing water, drying and dehumidifying, detecting hidden moisture, cleaning, sanitizing, and repairing or replacing damaged materials.

Water Damage Restoration

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Water Damage Restoration is a service that removes water, dries the area, cleans and disinfects, and repairs or restores belongings and structures after flooding, leaks, or spills to prevent mold and further damage.

Water Mitigation

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Water Mitigation is a service that removes water, dries and dehumidifies spaces, and prevents mold after flooding or leaks. It involves assessment, water removal, drying, deodorizing, and moisture monitoring to protect structure and belongings.

ICON Restoration Services Reviews

Mike Murphy
Mike Murphy
2 ★★☆☆☆
I found Icon was right on the job when it all started with the dehumidifier to dry the place up. But when it came the demolition they had 4 young Spanish speaking young Adults who didn’t take time or care what they destroyed they pulled drywall off the ceiling with the light cans and all the wires they broke one of the pendant lights, broke the dishwasher, broke the faucet on the sink and bent the sink. And destroyed all most all the cabinets. But icon did pay for all the stuff that should not have been broken.
Susan Garontakos
Susan Garontakos
5 ★★★★★
Recently, we had water damage in our Bathroom in the master suite. The damage required.complete tear out of tile on the floor, walls, and ceiling; removal and replacement of the glass shower encasement; removal of decorative pillars; large vanity with double sinks, and granite countertop. It was an insurance claim so we were required to secure a few quotes to complete this major project. The replacement included marble tile for the walls and floors,and quartz for the countertop. A significant part of the teardown of the tiled walls required new drywall and painting prior to installation of the premium marble replacement materials. After serious consideration and securing three quotes, we found that ICON Restoration Services offered the BEST services, BEST price and the BEST professional team that anyone could ask for! ICON Project manager, Pashko Dushaj was an exceptional, highly ethical and reliable professional, who managed the entire project from start to finish. He worked hard in coordinating and subcontracting professional drywallers, carpenters, painters, plumbers, and tile installers. He insured that each associate that he selected to work on our project were, ethical, the best in their field and would deliver their piece of the project on time and at the highest level of quality. My husband and I highly recommend ICON Restoration Services. They are the BEST! Susan and Mike Garontakos, Clarkston, Michigan.
Jennifer Barber
Jennifer Barber
1 ★☆☆☆☆
Terrible job. They took over 6 months and had to redo drywall due to poor bathtub installation. Paint has bubbles in it, drywall looks awful, and paint does not match the wall. They left garbage in our garage for months and always left a mess behind. They fixed drywall with no tarp so it was splattered all over everything in the room including appliances. They also left blood splattered on a wall. Do not use.
Syeda Morshed
Syeda Morshed
1 ★☆☆☆☆
Took them 9 months to finish my job and they sure enough did not do anything right. The drywalls have cracks, water damages again, unfinished job, did not even know how to put the closet brackets.
Van Henderson
Van Henderson
4 ★★★★☆
Mike and his crew were awesome. I picked out everything and I was pleased. I had black mold in my house. They took care of that swiftly. The crew that demo that area were very friendly, the crew that put the floor in was very fast. The people that did my drywall, were very courteous and cleaned their messes. The painter and the mudder crew was spot on! God forbid if anything else happens to my house, I would have Icon assist me again. Highly recommend them
Alfred Smith
Alfred Smith
5 ★★★★★
When we had no idea what to do next, ICON stepped in to help. We are now restored to, “Better than before.” Our team has to be rated amongst the BEST! Thank you MQ! We think the world of you! Be well our friends! Thank you ICON for all the help you gave us in our time of need!
Jeannette B
Jeannette B
5 ★★★★★
After water damage from a faulty dishwasher, ICON was recommended by my insurance company. From the mitigation, to the final product ,the staff was excellent specially Crystal our project manager. She took the time to explain what the plan was, who she was utilizing and what to expect. When we had some minor issues with cabinates, she took control of the situation and had it handled quickly. Small punch list items, things didn't work as planned , she was on top of the issue. A full kitchen gut and remodel is not a small job, and the professionalism of the owners and Crystal made this project less stressful, and we have been enjoying our new space.
Melissa Patton
Melissa Patton
5 ★★★★★
We used Icon to restore our lower level and laundry room after the main water line busted under our house and flooded . Agron was in charge of our job and I’m really impressed by his professional and caring attitude thru out the process! He handled all our concerns and was very prompt with communicating each step of the process. I feel like I made a friend with him he was very sweet and kind also . We have used Servpro in the past but Icon was way better. Definitely recommend them ! Great job ! Before and after photos
Rachael Gardner
Rachael Gardner
1 ★☆☆☆☆
Run fast and run far. After our home was damaged in a tornado we used this company for repairs. It took over a year, filing a BBB complaint, consulting with an attorney to get them to finish the job. They had to do the siding 3 times. And the pictures are the pieces of siding that are AGAIN falling off the house. They have been contacted to come and repair this but have not fixed their terrible work. Shotty work, lying staff, complete and total incompetence. RUN!
Michael Prichard
Michael Prichard
1 ★☆☆☆☆
Would give zero if I could. Had a tree fall last year and damage some siding. My insurance recommended Icon. BIG MISTAKE. It took over a year to get the job completed. We were dragged through countless walkthroughs as our project manager kept changing. At one point, we signed one sheet that verified the work that needed to be done and the project manager changed...again. After months of waiting we were told our claim was closed and we denied service. They finally sent out another new project manager who said that our previous plan wouldn't work for them. We had to basically threaten them with a court ruling as we had signed a legally binding agreement with the previous project manager. When Laborers finally came out, they were sub contracted. Icon doesn't have laborers and subcontracts out to the cheapest bid. The overall quality reflects this. They tried to clad over rotten wood and I had to start using terms like "installation guidelines" and "Manufacture warranty". After pulling teeth, they finally got someone to replace the rotted wood (which was on the original work order that we had signed). Horrible company. Horrible practices. They should be called "Icon Cover It Up" because they tried to do the bare minimum to my home. I literally have to go out and caulk/fix multiple points in my siding as the job was fairly sub par. I will say that our final project Manager, Josh, was great. he worked with us through our frustrations and did his best to smooth things over from a whole year of headaches with them. Update: Less than a year later and the siding is coming off and the caulking around the windows is failing. They installed the top strip wrong causing it to fail and the caulking is the wrong type for exterior windows. I have called and they are not following up to get the issues fixed.
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About ICON Restoration Services

ICON Restoration Services is a comprehensive Water Damage Restoration Service located at 2523 Product Ct, Rochester Hills, MI 48309. The company specializes in rapid response to water, storm, mold, and fire incidents, offering a broad range of categories, services, and amenities to support both residential and commercial properties. As a trusted General Contractor, ICON coordinates and manages multiple facets of property recovery, from initial mitigation to final restoration, ensuring a cohesive and efficient rebuild. Their staff is trained to handle insurance claims and insurance repair work for both residential and commercial properties, helping clients navigate the complexities of coverage, estimates, and approvals.

In the realm of Water Damage Restoration Service, ICON provides meticulous water mitigation, extraction, and drying, followed by thorough structural cleanup and dehumidification. Their Water Damage Repairs program addresses residual moisture, potential mold concerns, and structural integrity to return spaces to pre-loss or better condition. The Fire Damage Restoration Service is paired with smoke and soot cleanup, deodorization, and strategic reconstruction planning. Clients can rely on ICON to coordinate construction management services, including project planning, subcontractor supervision, quality control, and timely completion of both minor repairs and large-scale rebuilds.

ICON also emphasizes home improvement and reconstruction know-how through services such as New Construction, General Contractor work, and Home Repair. They handle Carpeting Cleaning as part of post-restoration beautification, along with Mold Prevention, Mold Remediation, and Mold Removal Services to maintain healthier indoor environments. When damage involves sewage or biohazard concerns, ICON offers Sewage Cleanup services and thorough cleaning protocols. For exterior and structural challenges, they provide Storm Damage Repair and Hail Damage Restoration, ensuring exterior resilience and aesthetic integrity. The company manages Insurance Claims and Insurance Repair for both residential and commercial properties, aiming to streamline the claim process and deliver reliable, transparent communication throughout the restoration journey.

ICON’s team strives to restore spaces to “Better than before,” drawing on customer feedback that highlights project management clarity, ethical subcontracting, and attention to detail. Their portfolio includes projects ranging from kitchen gut-and-remodels to full-scale basements and lower-level restorations, with emphasis on coordination between drywall, carpentry, painting, plumbing, flooring, and finishing trades. Whether damp basements, damaged ceilings, or compromised walls, ICON positions itself as a dependable partner for emergency response, reconstruction, and ongoing property care, backed by a commitment to safety, quality, and client satisfaction. The firm’s location in Rochester Hills places it within reach for residents and businesses in need of swift, comprehensive restoration solutions.

Water Damage Restoration Service

ICON Restoration Services in Rochester Hills, MI offers expert water damage restoration to quickly extract water, assess and dry affected areas, remove contaminants, and restore your home with minimal downtime and lasting peace of mind.

Fire Damage Restoration Service

ICON Restoration Services in Rochester Hills, MI offers expert fire damage restoration, including assessment, soot cleanup, odor removal, structural drying, and reconstruction to restore homes quickly and safely after fires.

General Contractor

ICON Restoration Services in Rochester Hills, MI offers expert general contractor services for home renovations, remodels, and disaster recovery, delivering timely project management, quality craftsmanship, and reliable communication from start to finish.

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