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SunGlo Disaster Restoration Specialists

SunGlo Disaster Restoration Specialists in Novi, MI provides expert water damage restoration and a comprehensive suite of services to quickly mitigate and restore properties. Trusted specialists at 42860 W 9 Mile Rd.

Water Damage Restoration Service at 42860 W 9 Mile Rd in Novi, MI 48375

Operational
★★★★☆
Rating: 4.3 based on 208 reviews
Address: 42860 W 9 Mile Rd, Novi, MI 48375
Phone: 12488963000
Emails:
Don Baumer (Carpenter Manager) - [email protected]
David Bayer (Project Superintendant) - [email protected]
Ed Beaman (Vice President, Operations) - [email protected]
Employees: 200
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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SunGlo Disaster Restoration Specialists

SunGlo Disaster Restoration Specialists Services

24/7 Emergency Response

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24/7 Emergency Response is a service that provides immediate, around-the-clock help for urgent issues. It involves rapid contact, assessment, and coordinated actions to stabilize situations, dispatching teams and resources as needed to resolve emergencies quickly.

Air Filtration

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Air Filtration is a service that cleans indoor air by removing dust, allergens, and pollutants using filters and equipment. It involves testing air quality, selecting appropriate filters, installing and maintaining the system, and ensuring clean, healthier air.

Applied Microbial Remediation

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Applied Microbial Remediation is using helpful microbes to clean up pollutants in air, water, or soil. It involves selecting safe microbes, applying them to the contaminated area, monitoring progress, and ensuring the contaminants are broken down naturally and safely.

Applied Structural Drying

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Applied Structural Drying is a service that uses specialized equipment to quickly dry water-damaged structures, like walls and floors, to prevent mold. It involves thorough assessment, moisture measurement, controlled drying, and monitoring to restore safety and integrity.

Board-Up

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Board-Up is a rapid emergency service that covers damaged buildings after a fire, storm, or collapse. Technicians board windows and doors, secure entry points, and stabilize structures to prevent further damage and protect people and nearby property.

Broken Pipe

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Broken Pipe is a simple service that helps users diagnose and fix broken data or network connections. It identifies where a connection was interrupted, explains likely causes, and guides steps to restore communication and prevent future drops.

Carpet Cleaning

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Carpet Cleaning is a service that removes dirt, stains, and odors from carpets using vacuuming and cleaning solutions, often with machines or steam methods, to refresh fibers and improve appearance and hygiene.

Carpet Repair

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Carpet Repair is fixing damaged carpet, such as tears, burns, loose seams, or uneven edges. It involves patching or re-stretching, hemming, and color-matching to restore a smooth, even surface that looks like new.

Certified Training

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Certified Training is a structured program that teaches a specific skill or competency, includes lessons and practice, ends with an assessment, and provides an official certificate or credential upon successful completion to show proven knowledge or ability.

Commercial Loss

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Commercial Loss is a service that helps businesses calculate, document, and recover financial losses from sales, contracts, or operations due to events like disruptions, breaches, or liability claims.

Commercial Restoration

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Commercial Restoration is a service that repairs and restores commercial buildings after damage or wear, including cleaning, structural repairs, water or fire damage cleanup, and rebranding or updates to bring the space back to functional, safe condition.

Contents Cleaning

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Contents Cleaning is a service that removes dust, dirt, and contaminants from items and surfaces using safe methods, helping sanitize, refresh, and prepare belongings for use or storage.

Contents Restoration

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Contents Restoration is a service that repairs or recovers lost, damaged, or deleted digital files, such as photos, documents, or videos, by scanning storage, reconstructing data, and restoring them to a usable state.

Custom Construction

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Custom Construction is a service that plans, designs, and builds tailored buildings or renovations to meet a client’s exact needs, budget, and timeline, handling everything from concept to completion with flexibility for materials and finishes.

Disaster Response

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Disaster Response is a service that helps communities recover after emergencies, coordinating emergency aid, coordinating volunteers, distributing supplies, and supporting safety, assessment, and temporary housing to reduce harm and speed recovery.

Disaster Restoration

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Disaster Restoration is the service of returning a damaged building to its normal condition after events like fire, flood, or storm. It involves assessing damage, removing debris, drying, cleaning, repairing structural and cosmetic issues, and ensuring safety and code compliance.

Disaster Strikes

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Disaster Strikes is a training or simulation service that helps you practice responding to emergencies, coordinating teams, and communicating during a crisis so you’re prepared to act quickly and effectively when real disasters happen.

Door Installation

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Door Installation is the service of fitting a new door into a doorway, including removing the old door, preparing the frame, hanging the door, adding hardware like hinges and handles, and ensuring it opens smoothly and seals well.

Door Replacement

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Door Replacement is the service of removing a damaged or old door and installing a new interior or exterior door, along with fitting, securing the frame, and ensuring proper alignment, weather sealing, and smooth operation.

Dry Out

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Dry Out is a service that helps remove excess moisture from spaces or materials, preventing mold and damage. It involves assessing humidity levels, using dehumidifiers and ventilation, and monitoring progress until dry conditions are restored.

Drywall Repair

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Drywall Repair is fixing holes, cracks, or water-damaged spots in walls so surfaces are smooth and ready for painting. It involves patching, sanding, and retexturing to restore a seamless, clean wall finish.

Electronic Repair

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Electronic Repair is a service that fixes malfunctioning devices like phones, tablets, computers, and small gadgets. It involves diagnosing issues, replacing or repairing damaged parts, testing functionality, and restoring normal operation for a fair fee.

Emergency Water Extraction

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Emergency Water Extraction is a rapid service that removes standing water from flood or leak damage, uses pumps and vacuums to dry areas, assess safety, and prevent mold, returning spaces to usable condition quickly.

Finish Carpentry

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Finish Carpentry is the final touches on woodwork for a home or project, including installing doors, trim, moldings, cabinets, and shelves, plus sanding and finishing surfaces to look polished and durable.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that cleans up smoke, soot, and water damage after a fire and repairs or rebuilds damaged walls, floors, and ceilings, restoring your home or business to a safe, livable condition.

Flood Clean-Up

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Flood Clean-Up is a service that removes floodwater, dries and sanitizes affected areas, and helps repair damaged floors, walls, and belongings to prevent mold and restore safety and normal living conditions.

Flood Damages

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Flood Damages is a service that assesses and documents harm caused by floods, including property damage, water intrusion, and cleanup needs, then helps plan repairs, insurance claims, and safety steps to prevent future issues.

Flooded Basement

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Flooded Basement is a service that identifies and fixes water intrusion in basements, including assessing damage, pumping out water, drying the area, resolving leaks, repairing foundations and walls, and preventing future flooding with pumps and drainage improvements.

Floor Cleaning

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Floor Cleaning is a service that removes dirt, dust, and stains from floors using methods like sweeping, mopping, or scrubbing. It involves assessing the floor type, cleaning with appropriate products, and leaving the surface clean and refreshed.

Floor Covering Replacement

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Floor Covering Replacement is the service of removing old flooring and installing new material, like carpet, tile, or hardwood. It involves measuring, removing the old floor, preparing the surface, and laying and finishing the new floor for a smooth, durable result.

Home Improvement

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Home Improvement is a service that helps you upgrade and fix your house, including repairs, remodeling rooms, updating kitchens and bathrooms, painting, and DIY project guidance to make your home more comfortable, efficient, and value-friendly.

Home Renovation

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Home Renovation is a service that improves and updates a house, including planning, budgeting, and carrying out repairs or remodeling like kitchens, baths, floors, walls, and finishes to refresh style and increase value.

Home Restoration

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Home Restoration is a service that repairs and renovates damaged or worn parts of a house, including walls, floors, roofs, and systems, to restore safety, functionality, and appearance after events like leaks, fires, or aging.

Insurance Restoration

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Insurance Restoration is a service that helps homeowners recover after damage by coordinating repairs, filing claims with insurers, and managing the restoration process to restore property to its pre-loss condition.

Mold Clean

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Mold Clean is a service that removes and prevents mold growth in homes or offices, including assessment, containment, cleaning affected surfaces, deodorizing, and recommendations to reduce moisture and future mold issues.

Mold inspection

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Mold inspection is a service that checks a building for mold growth, moisture problems, and related hazards. A technician visits, examines rooms and surfaces, may use tools to detect hidden mold, and explains findings and recommended remediation steps.

Property Damage

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Property Damage is a service that handles repairs or compensation for damage to buildings or belongings, including assessing the damage, documenting it, coordinating repairs or replacement, and guiding you through claims or insurance processes.

Repair Program

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The Repair Program is a service that helps fix and restore broken or malfunctioning items. It covers diagnosis, repairs, parts as needed, and testing to ensure the item works again, often with guidance on care to prevent future issues.

Residential Restoration

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Residential Restoration is a service that repairs and restores homes after damage from events like water, fire, or storms. It includes assessment, cleanup, fixing structural and cosmetic issues, and returning the house to its pre-damage condition with quality materials and safety checks.

Roof Repair

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Roof Repair is fixing leaks, missing or damaged shingles, and structural issues on a roof to protect your home from water and weather. It involves inspection, replacing or sealing damaged parts, and ensuring the roof is safe and watertight.

Sewage cleanup

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Sewage cleanup is repairing and sanitizing areas contaminated by sewage leaks or spills, removing waste, cleaning surfaces, deodorizing, and restoring safety. It involves proper protective gear, disinfection, waste disposal, and odor control to prevent health risks.

Siding Repairs

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Siding Repairs is fixing or replacing exterior wall siding on homes or buildings to protect against weather, improve appearance, and restore insulation. It involves patches, fastener fixes, sealing gaps, and sometimes panel or trim replacement.

Specialty Services

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Specialty Services refers to specialized, expert help beyond standard offerings. It involves tailored, high-skill tasks or support—often unique or niche—delivered with expertise, customization, and attention to detail to meet specific client needs.

Storm Damage Restoration

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Storm Damage Restoration is a service that fixes and restores homes after storms by removing water, drying and dehumidifying spaces, repairing structural damage, and restoring walls, roofs, and personal belongings to return the home to its pre-storm condition.

Tile Cleaning

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Tile Cleaning is a service that removes dirt, grime, and stains from tiled walls or floors using specialized cleaners and scrubbing or steam tools, refreshing the tiles, grout, and their shine to look clean and new again.

Water Mitigation

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Water Mitigation is a service that removes water after flooding or leaks, dries and dehumidifies to prevent damage, and repairs or restores the affected areas. It involves assessment, water extraction, drying, mold prevention, and restoration planning.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is the process of removing water, drying surfaces, cleaning and sanitizing, assessing damage, and fixing affected areas like walls, floors, and ceilings to restore a home after leaks, floods, or burst pipes.

Water damage-related mold removal

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Water damage-related mold removal is the process of cleaning up mold growth caused by water intrusion, drying the area, removing affected materials, sanitizing surfaces, and taking steps to prevent future moisture problems.

Wood Restoration

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Wood Restoration is a service that repairs and renews wooden items or furniture by cleaning, repairing damage, filling cracks, refinishing surfaces, and applying protective finishes to restore their look and durability.

SunGlo Disaster Restoration Specialists Reviews

Josh Locke
Josh Locke
5 ★★★★★
When we had a massive leak from our jetted tub and a lot needed mitigating from water and mold damage, I never before considered having the same company restore our home. I am so thankful we trusted Sunglo for the restoration as well. They are extremely professional and everything was done perfectly. They have amazingly skilled contractors that are also very meticulous and meet my highest standards. I could not recommend them more! I now know who to call should we be faced with another loss. Thank you Pat, Nick, Greg, and the rest of the Sunglo team! Rockstars!
Matthew Kiracofe
Matthew Kiracofe
5 ★★★★★
We recently worked with SunGlow and overall had a very positive experience. Our project ended up taking a bit longer than expected, but we’re happy with the final results. A big part of that satisfaction comes from working with Nick, the project manager—he was always responsive, professional, and made sure any concerns we had were addressed promptly. It's clear that customer service is a priority for this company. We appreciate the care and effort that went into our project and would recommend SunGlow to others.
Debbie
Debbie
5 ★★★★★
I have been a homeowner for over 40 years and never had to file a claim for any damage inside my home. Unfortunately, my luck ran out when I came home after a holiday weekend to a water leak in the kitchen. I contacted my insurance company, and SunGlo was at my house within 24 hours. Every worker who entered my home was always polite and answered all my questions; if they could not answer my questions, they found someone who could. The project manager, Oscar, always contacted me promptly and informed me about what would happen next. The Co-CEO, Pat, was involved in the restoration. Pat came to my home to tell me what the restoration would entail (moving my whole family out of the house so all the wooden floor could be sanded and stained). He personally took care of finding the wood that needed replacing. The workers who packed and unpacked my belongings handled them like their own. As they were unpacking, I tried putting sliders under all my furniture. One worker stopped me and said they could do that for me. So, they put all the sliders on before taking the furniture off the truck. I also want to acknowledge the cleaning crew. The cleaning crew worked as a team, washing windows, blinds, walls, cabinets, ceiling fans, and the floors. I won’t lie, this first-time experience was overwhelming, and I don’t want to do it again. But if I did, without hesitation, I would call SunGlo again. I trust this company and would highly recommend using them if your luck runs out like mine.
Marcie H.
Marcie H.
5 ★★★★★
Had to deal with a flooded basement twice! SunGlo handled the restoration both times. Can’t say enough good about this company! They are responsive, professional, and respectful. The end product both times was stellar! Having to deal with this any type of disaster is obviously very stressful and this company not only brought resolution to our physical property, but their compassionate employees helped ease the stress we felt each time! So thankful for SunGlo!
Wendi Leix
Wendi Leix
5 ★★★★★
Every person that we dealt with at SunGlo to handle the smoke damage in our home was personable, extremely hard working, thorough, and they left nothing undone. They showed up on time, did what they had to do, from cleaning to packing, to removing everything from the home, while constantly walking us through the steps of what was to take place next. We want to mention their names and thank them for all the work they did, we appreciate you so much Melody, Paige, Diego, Kim, Aldo, and Jeff. Danielle was superb in how she directed the operations of her people in our home regarding ours and their responsibilities. For my family, the whole process was very overwhelming, but Danielle kept us at ease during the whole ordeal, and explained everything step by step. She returned every call we made and was at our home often. We asked her to please come by and visit any time she is in the area. We love her!!!!! Lastly, Pat, the owner, was extremely personable and such a pleasure to talk with. He came out to the home often to also keep us at ease, make sure everything was being done properly and timely, from his people to the contractors he brought in. Pat also called us often to make sure my mom and dad (both not healthy) were doing well in the home while all this was going on around us. We are so glad we went with Sunglo and would recommend them over and over, from the workers that came in, to the contractors Pat chose to inspect/repair our home. All was done with ease!!!! Thank you SunGlo!
Karen Powell
Karen Powell
5 ★★★★★
Our house had water damage due to a kitchen flood that went through to the basement. Gene and Zack came in and were awesome. They coordinated everything and did a fantastic job. Sunglo's employees and subcontractors all provided excellent professional service, their attention to detail exceeded expectations. We are so happy with how the restoration turned out. We would highly recommend Sunglo, if you want your job done right with excellent, dependable service use Sunglo.
Christy Smith
Christy Smith
4 ★★★★☆
When damage from a dishwasher leak prompted us to contact our insurance company, they referred us to SunGlo Restoration. We scheduled an appointment, met with Todd, who was very friendly and professional. He went over everything—assessed the damage, and recommended a flooring company that they work closely with, Harvey’s Quality Flooring. We met with the owner, Rich, who brought out several samples for us to look at. I can’t say enough wonderful things about Rich… he was extremely professional, friendly and so accommodating—just a really nice man! We had a few setbacks and delays along the way, but both he and Todd helped to facilitate everything so we could move forward. Even when Rich didn’t receive the additional samples he requested from the manufacturer, he managed to locate them at a local vendor and then brought those to us to keep for a week or so, enabling us to view them in our home, in order to make a decision. With our choice made, order was placed, and work was completed about a month ago. I couldn’t be more pleased with the outcome. Rich, and his son, Tom, were nothing but friendly, professional and very respectful. They, along with my husband, hung plastic and covered our furniture/belongings, in order to keep the dust and mess to a minimum from the tear-out, etc. His installer, Paul, did the most incredible job—he was very meticulous, and it shows—the quality and workmanship is OUTSTANDING!! Rich, as well as Paul and Tom, went above and beyond, and I am so happy with how my floors turned out!! We had a wonderful experience with them and would certainly recommend HARVEY’S QUALITY FLOORING… GREAT JOB!!!
Derrick Defever
Derrick Defever
5 ★★★★★
Had an amazing experience working with the Sunglo team! They were on time, great with communication and worked quickly to get my home back to exceeding how it was before our disaster. We loved working with Zach, he was a rockstar always making us feel important and going above and beyond expectations
Cory Murray
Cory Murray
5 ★★★★★
Completely rebuilt garage and house including complete wiring and plumbing. Very professional and honest company. Communication with Pat Norton was ongoing every step of the way. I would recommend Sunglo to anyone needing restoration services. Thank you Sunglo.
Jeremy Barnby
Jeremy Barnby
1 ★☆☆☆☆
In October 2021 my daughter flooded the basement. SunGlo came over that evening and cleaned up the water and tore up the carpet and walls to let everything dry out. They sent an estimator out so we could complete the claim with our insurance company and he asked if we wanted to work with them to repair the damage. We agreed since we were pleased with how quickly they had come to our house and we didn't want to delay the repairs by getting in contact with another company. It was all downhill from here though. The estimator ended up being Rick, our project manager. There were scheduling issues on the part of SunGlo at first, and I think by the end of November we agreed that work would begin in the middle of December. The week before work was to begin my kids became close COVID contacts at school and they needed to quarantine for 10 days. I called SunGlo and we agreed that work would start on December 27. When that day came around the crew never showed up. They thought they needed to install 24 sheets of drywall or something ridiculous like that. The project manager came to the house to confirm that only 4-5 sheets were needed. So the crew came back and worked from December 28 - December 30, working an average of only 4.2 hours per day (I confirmed this via security camera recordings). At that point the crew needed to go finish another job so I informed them that I would be available that next week with the exception of Tuesday, January 4th because I had a long-scheduled appointment on that day. I never heard back from the crew or SunGlo until I called the office on the 7th. My wife and I were fed up with the constant lack of communication on their part. The project manager is supposed to contact us and coordinate with the work crews, but it was clear this was not happening. With me going back to school on the 10th and her working full time it would be very difficult scheduling further work without missing a lot of work or school. I told the office that I wanted to stop the work, and that is when I finally heard back from our project manager. I told him I wanted an itemized invoice for work done so we could close out the account. I received the first of several invoices on January 14th quoting us for $4,113. This included about $1800 worth or work, $1,136 for profit and $1,136 for overhead costs. At this point I didn't realize that they were charging profit and overhead based on the original work estimate they sent to our insurance company (and upon which we were issued a check). That estimate came out to $11,369 to complete the entire project. I noticed that we were being charged for two coats of paint instead of the one that was actually applied (and we bought the paint ourselves but I get the feeling the line item included the purchase cost of paint), drywall prepped for primer and paint (not done at that point), and the primer that was not applied yet. Oh...we were also being charged for them taping the walls to get them ready to paint. They did not apply even one single piece of tape. I called the project manager and complained, and he agreed to drop the profit from the invoice. The next invoice I received had a line item for...and I quote..."Credit for profit on work not done". That's a tacit admission that they were attempting to charge me a profit they were not entitled to. This invoice came to $2,666, with work completed at $808, but the overhead costs were still based on the original estimate. I complained again and now we have an invoice for $1400 with $1172 in work (they added a painting minimum now) and $117 overhead and $117 profit. We're tired of this back and forth and we're paying the invoice. If not for our due diligence, SunGlo would have readily overcharged us. I do not recommend this company.
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About SunGlo Disaster Restoration Specialists

SunGlo Disaster Restoration Specialists is a trusted Water Damage Restoration Service provider serving Novi, Michigan, with a focus on thorough, compassionate, and efficient recovery for homes and businesses. Located at 42860 W 9 Mile Rd, Novi, MI 48375, the company guides clients through every step of the restoration journey, from initial assessment to final reconstruction. Their approach blends technical expertise with a customer-centered mindset, ensuring that clients feel informed, supported, and confident in the remediation plan. SunGlo emphasizes rapid response, accurate documentation, and collaborative communication with insurers, contractors, and property owners to minimize disruption and restore normalcy as quickly as possible. The team understands that water, fire, mold, and storm damage can be overwhelming, and they strive to provide clear timelines, transparent pricing, and dependable service throughout the entire process. As a comprehensive restoration partner, SunGlo integrates restoration science with practical craftsmanship to not only salvage affected structures but also preserve valuable contents and belongings. The company’s service portfolio reflects a commitment to restoring both the physical property and the occupants’ sense of security, offering meticulous attention to detail and a respectful, service-oriented experience. SunGlo’s technicians are trained in industry standards and stay current with evolving methods for water mitigation, structural drying, and moisture control to prevent secondary damage. The firm also prioritizes safety, using protective equipment and rigorous containment practices to safeguard clients and their spaces during every phase of the restoration. With a focus on reliability, accountability, and craftsmanship, SunGlo aims to exceed expectations, transform stressful events into manageable recoveries, and help homeowners and commercial clients return to normal life with confidence. The company’s expertise spans residential restorations, commercial losses, and complex, multi-room projects, ensuring that each scenario receives tailored attention and a customized plan designed to deliver lasting results. SunGlo is proud to serve the Novi community with dependable, high-quality restoration services, reinforcing its reputation as a leading provider of Water Damage Restoration Service and, more broadly, disaster recovery solutions in the region.

Water Damage Restoration Service

SunGlo Disaster Restoration Specialists in Novi, MI offers expert water damage restoration, including fast secure water extraction, structural drying, mold remediation, and restoring your home to pre-loss condition with precision and care.

Fire Damage Restoration Service

SunGlo Disaster Restoration Specialists in Novi, MI offers expert fire damage restoration, including smoke odor removal, soot cleanup, structural repairs, and debris removal to restore safety, value, and peace of mind after a fire.

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