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Kustom Disaster Restoration

Kustom Disaster Restoration in Kalamazoo, MI offers comprehensive water damage restoration services from a central location in ADF Accounting, LLC, covering wide expert solutions.

Water Damage Restoration Service at 3307 E Kilgore Rd D in Kalamazoo, MI 49001

Operational
★★★★★
Rating: 4.9 based on 213 reviews
Address: 6287 American Ave, Portage, MI 49002
Located in: ADF Accounting, LLC
Phone: 12693234357
Emails:
Adam Brown (Operations Manager, National And Large Loss Division) - [email protected]
Alex Payne (Large Loss Estimator/Consultant) - [email protected]
Andrew Zavodney (Assistant Project Manager) - [email protected]
Employees: 200
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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Kustom Disaster Restoration

Kustom Disaster Restoration Services

24/7 Emergency Response

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24/7 Emergency Response is rund-the-clock support for urgent situations, offering immediate communication, rapid assessment, and swift actions to protect people and property, with trained teams ready to respond anytime, anywhere.

24/7 Emergency Restoration Services

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24/7 Emergency Restoration Services provide rapid help to fix and recover homes or businesses after disasters like floods, fires, or storms, including immediate damage assessment, water or debris removal, drying, sanitation, and repairs to restore safety and usability.

Applied Microbial Remediation

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Applied Microbial Remediation is a service that uses beneficial microbes to clean up contaminants. It involves applying safe bacteria or enzymes to polluted areas to break down pollutants, improve soil and water health, and restore ecosystems.

Applied Structural Drying

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Applied Structural Drying is a water-damage restoration process that quickly dries building materials after floods or leaks, using specialized equipment, moisture readings, and containment to prevent further damage and mold growth while restoring structural stability.

Assessment & Documentation

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Assessment & Documentation is a service that evaluates a task or project to understand its status, findings, and risks, and then records clear, organized notes, reports, and records for accountability, compliance, and future reference.

Building Consulting

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Building Consulting helps clients plan, design, and manage construction projects. It involves advice on architecture, budgeting, timelines, permits, risk assessment, and coordinating teams to ensure a project meets goals, quality, and safety standards.

Building Restoration

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Building Restoration is a service that repairs and preserves old or damaged structures, restoring their original appearance and safety. It involves inspecting, cleaning, repairing materials, woodwork, masonry, roofs, and detailing to maintain historic value and function.

Building Stabilization

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Building Stabilization is a service that strengthens and secures a structure to prevent movement or collapse, often by adding supports, shoring, or temporary braces to stabilize walls, floors, and foundations during repairs or after damage.

Carpet Cleaning

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Carpet Cleaning is a service that removes dirt, stains, and odors from carpets using brushing, extraction, and sometimes shampooing or steam cleaning to restore freshness and extend the carpet’s life.

Commercial And Residential

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Commercial and Residential is a service that handles both business and home projects, including planning, design, renovation, and maintenance work to improve buildings, spaces, safety, and functionality for offices, shops, apartments, and houses.

Construction And Restoration

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Construction And Restoration is a service that builds new structures and repairs or restores existing ones, handling planning, sourcing materials, and skilled work like carpentry, masonry, and finishing to ensure safety, durability, and a refreshed appearance.

Covid 19 Decontamination Services

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Covid 19 Decontamination Services clean and disinfect spaces to remove germs, using approved cleaners and methods. It involves inspecting areas, applying treatments, and verifying surfaces are safe to reduce infection risk for people and visitors.

Disaster Cleanup

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Disaster Cleanup is a service that removes damage after events like floods, fires, or storms. It includes assessing the site, removing debris, cleaning and sanitizing, drying and restoring areas, and coordinating with insurance and contractors to get spaces safe again.

Disaster Restoration

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Disaster Restoration is a service that helps recover and fix homes or buildings after events like floods, fires, or storms. It involves assessing damage, removing debris, drying and cleaning, sanitizing, repairing structures, and restoring utilities to safe, livable condition.

Emergency Disaster Recovery

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Emergency Disaster Recovery is a service that quickly restores essential systems, data, and operations after a disaster, using backup plans, rapid decision-making, and on-site and remote support to minimize downtime and protect people and assets.

Environmental Remediation

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Environmental Remediation is cleaning up polluted soil, water, or air to protect people and ecosystems. It involves assessing contamination, choosing methods to remove or neutralize pollutants, and monitoring results to ensure a safe environment.

Fencing, Tarping & Wrapping

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Fencing, Tarping & Wrapping is a service that protects and secures areas by installing fences, covering with tarps, and wrapping items or spaces for safety, weather protection, privacy, and easy handling during construction or transport.

Fire Damage And Smoke Restoration

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Fire Damage And Smoke Restoration is a service that cleans up and fixes property after a fire. It involves assessing damage, removing debris, securing the site, cleaning smoke and soot, deodorizing, repairing structure, and restoring belongings to near pre-fire condition.

Fire Reconstruction

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Fire Reconstruction is a service that helps restore buildings after a fire, assessing damage, cleaning soot, stabilizing structures, drying and repairing, replacing damaged materials, and returning the property to safe, usable condition for occupants.

Fire Water Damage

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Fire Water Damage is a service that assesses and fixes damage caused by fire and the water used to put it out, including cleaning soot, drying wet areas, removing smoke odors, drying and sanitizing spaces, and repairing structural or cosmetic damage.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that restores a home after a fire by safely removing soot and debris, cleaning damaged surfaces, deodorizing, and repairing structural or cosmetic damage to restore livability and safety.

Flood Cleanup And Water Damage Restoration

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Flood Cleanup And Water Damage Restoration is a service that removes excess water, dries and sanitizes affected areas, and repairs or restores buildings after spills, leaks, or floods to prevent mold and further damage.

Flooded Basement Repair

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Flooded Basement Repair is a service that removes water from a basement, dries out the space, fixes damage, and prevents mold. It involves water extraction, dehumidification, cleaning, and repairs to walls, floors, and utilities.

Hardwood Floors

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Hardwood Floors is a service that installs, refinishes, or repairs wooden floorboards in homes. It involves measuring, prepping the surface, sanding, applying finish for durability and shine, and ensuring smooth, even floors.

Local Service

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Local Service is a community-focused offering that connects nearby professionals with neighbors for on-site work, support, or small tasks, emphasizing accessible, reliable help delivered quickly and at a local, trusted level.

Rebuild And Restore

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Rebuild And Restore is a service that helps you recover a disrupted system or project by repairing the damaged parts and restoring it to a workable, updated state, including data recovery, software fixes, and configuration cleanup.

Residential Building

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Residential Building is a service that designs, constructs, and renovates homes and living spaces for people to live in. It involves planning, budgeting, managing trades, and ensuring safety, energy efficiency, and quality finishes in houses or apartments.

Restoration And Recovery

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Restoration And Recovery is a service that helps repair data, devices, or properties after damage, guiding you through steps to restore function, recover files, and fix issues safely with expert support and practical solutions.

Restoration Process

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The Restoration Process is a service that helps recover and repair damaged or missing items, data, or facilities. It involves assessment, planning, careful cleaning or fixing, replacing lost parts, and verifying functionality to restore original condition.

Roof Repair

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Roof Repair is fixing damaged roofing parts like shingles, leaks, and flashing to stop water intrusion and restore strength. It involves inspecting, patching or replacing damaged sections, sealing joints, and ensuring a watertight roof.

Storm And Hurricane Damage Restoration

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Storm And Hurricane Damage Restoration is a service that helps repair and restore homes and businesses after severe weather, including water cleanup, structural repairs, debris removal, mold treatment, and quick precautions to prevent further damage.

Storm Damage Cleanup

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Storm Damage Cleanup is a service that removes debris, dries and repairs areas damaged by severe weather, and restores your property. It involves safety assessment, water extraction, mold prevention, tarp or board up, and cleanup to return spaces to normal.

Structural Repair And Reconstruction

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Structural Repair And Reconstruction is a service that fixes damaged building structures, restores strength, and rebuilds parts like foundations, beams, walls, or roofs to ensure safety and usability after structural problems or disasters.

Total Restoration

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Total Restoration is a service that cleans up and repairs homes after damage, restoring structure, surfaces, and safety. It involves assessment, emergency steps, water or fire mitigation, repairs, restoration of utilities, and final cleanup to return the space to normal use.

Water Extraction

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Water Extraction is a service that safely removes water from spaces or materials, such as flooded areas or damp structures. It involves pumping or suctioning excess water, drying surfaces, and preventing damage to prevent mold and deterioration.

Water Removal

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Water Removal is a service that quickly extracts excess water from flooded or damp areas using pumps and drying equipment, then dries and dehumidifies the space to prevent damage and mold while assessing moisture levels and restoring normal conditions.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that removes standing water, dries surfaces, and fixes or rebuilds damaged areas after leaks or floods, including cleanup, mold prevention, debris removal, and restoring your home or space to its pre-damage condition.

Water damage-related mold removal

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Water damage-related mold removal is cleaning up mold that grows after leaks or flooding, drying and deodorizing the area, and removing affected materials to prevent health issues and future mold growth.

Kustom Disaster Restoration Reviews

Sandy Ellinger
Sandy Ellinger
5 ★★★★★
I’ve been very impressed with this KUSTOM and am specifically impressed with how courteous everyone has been. The staff have great follow-through… I’ve worked with Dan Poole regarding mitigation of the water damage that was experienced and with Dan Villarreal who efficiently assessed the amount of work necessary to create an estimate of the cost of the project for my AAA representative who was the agent who recommended Kustom. I have appreciated the company’s expedient and courteous work. I would recommend this company to anyone.
Kiara Hartlerode
Kiara Hartlerode
5 ★★★★★
Ben Martin did a great job with our basement after it flooded. He made sure every detail was taken care of and went above and beyond. Would definitely recommend him!
Steven Kornoelje II
Steven Kornoelje II
5 ★★★★★
So over all the work done turned out pretty good. I am satisfied with what has been done. The main guy, (Benjamin Martin) has done the majority of the work and I give him 5 Starts hands down! He pays attention to detail and has done really nice work. There was a couple other guys (Josh) and (Anthony) the assisted Ben with a couple of things and they did a great job as well. The main issue I had with Kustom as a whole was how long it took to complete the job. The job was started in October of 2024 and didn't get 100% completed till January 2026. We went through 4 project managers during that time, which also didn't help. The first project manager (Heath) didn't communicate very well and later I found out he went ahead and made decisions without confirming with me first and he also signed documentation without my knowledge. I believehe was ket go. The next project manager ( Nathan) was actually pretty good. Having to jump in not knowing the situation he did a pretty good job with getting things in order and keeping me well informed on what was going on. The third project manager (Dennis) never once contacted me. The only reason I knew anything that was going on was because of Ben Martin, the guy doing the work. Ben said he would reach out to Dennis and he wouldn't get back with him and when he did Ben would tell him to contact me and he still never did. I believe he was let go. The last and final project manager (Jeremy) was also pretty good. He actually came out to the work site and looked at what still needed to be done. Talked with me to devise a plan of action on how to move forward so the work could get done. He kept in contact with me till the end. Taking over after 3 other project managers probably wasn't an easy task. All in all, like I said the work that was done turned out very well and we are satisfied just not very happy with how long it took and the way things went.
Harlan Medalen
Harlan Medalen
5 ★★★★★
My family suffered a total loss house fire. We hired Kustom based solely on the recommendation of my insurance adjuster. In hindsight, now that the project is complete, it was the best decision I could've made. After such a tragedy they made the process easy and guided us through every step of a very difficult and unthinkable catastrophe. TLDR I highly recommend them. The Project Coordinator in charge of my rebuild was Kyle M. His honesty, integrity, and personal ethics were on par with my own. The type of guy you can trust with nothing more than his word and a handshake. His knowledge, experience, and guidance were invaluable. I could not have completed my home without him. The trades contractors he used were all qualified, competent, and professional. A special thanks to Ben, Josh, and Kareem who helped with various parts of the renovation as well. We love our new home! Your work and attention to detail did not go unnoticed or unappreciated. Now I'm not going to say that everything went perfectly. There were mistakes, miscommunications, and delays. That is fully understandable on a project of this scale. But I can confidently say that all issues were resolved promptly and in good order without so much as second thought. They truly want the homeowner to be happy with the final product. Which we definitely are. We also employed Kustom for the contents portion of our loss. The two inventory specialists that they assigned to us, Alice and Julie, worked side by side with my wife and I to identify and document all of our destroyed possessions. They were absolutely amazing. They were so methodical and meticulous to record every single item that we lost.Whilst also being respectful and delicate with sensitive items and sentimental objects that were irreplaceable. Their supervisor Denise was equally deliberate and helpful getting the inventory transcribed and submitted. If you read this review to this point, I applaud you as I know it's long. I just wanted to give an honest interpretation of what a homeowner should expect. I personally know how scary it is to suffer a total loss. If you hire Kustom, they will take care of you.
Fester D
Fester D
5 ★★★★★
Ben Martin and Anthony Ernest are amazing. We had a few issues and they were sent to address the issues. They did an amazing job and we HIGHLY recommend them for any home issue that arises!!!! Thanks Kyle McKnight for sending your amazing guys!!!!!
Sharon Wanzer
Sharon Wanzer
5 ★★★★★
Kustom Restoration was great. Once contacted they came out right away to assess my issue in my basement. There was a plan put into place and action started. Their Customer Service was great. Their clean up work was more than satisfactory. I would highly recommend them for any water damage that you may have in your home. Thanks Eric, Joseph, Zach and Skyler.
Kevin Gray
Kevin Gray
5 ★★★★★
Ben Martin did a great job with my drywall repair. He was very friendly, clean and professional. He left the repair set exceptionally clean.
Everet Dallas
Everet Dallas
5 ★★★★★
Skylar did an amazing job. Responded to my house very quick. I had a great experience with management and everything is going great. Thank you Kustom! 😁
Samantha Gruber
Samantha Gruber
5 ★★★★★
Our sales representative (Dan), admin (Junice), and contractor (David) all provided excellent and timely customer service. The teams contracted to complete work were effective, efficient, and professional - and when things did go a little sideways, the team at Kustom was responsive, reasonable, and willing to do the right thing, always acting with integrity.
Kathy Smith
Kathy Smith
5 ★★★★★
We had a flood in our basement and got Kyle as project manager. The before and after results are simply amazing! I don't even recognize it as the same space. Kyle was always available for questions and was always communicating with what was happening and where we were in the process. Everyone on the team did a wonderful job on getting the work completed in a timely manner and making it look great!
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About Kustom Disaster Restoration

Kustom Disaster Restoration is a comprehensive water damage restoration service located at 3307 E Kilgore Rd D, Kalamazoo, MI 49001, operating under the location detail of ADF Accounting, LLC. Serving both residential and commercial clients, the company emphasizes a thorough, client-first approach to every emergency and recovery project. The service catalog includes 24/7 Emergency Response and 24/7 Emergency Restoration Services to ensure rapid response when water, fire, or storm events occur, minimizing further damage and accelerating the restoration timeline. Their capabilities span Applied Microbial Remediation and Environmental Remediation to address mold, bacteria, and other contaminants that may accompany water intrusion or other disasters. The team specializes in Applied Structural Drying, Water Extraction, and Water Removal to secure the structure and prevent secondary damage while preserving building materials where possible. Kustom Disaster Restoration offers extensive assessment and documentation services to create a transparent, traceable record of the damage, scope of work, and progress for insurers, property owners, and stakeholders. Building Consulting, Building Restoration, Building Stabilization, and Structural Repair and Reconstruction are provided to support the complete lifecycle of a restoration project, from initial stabilization through final rebuild. The company handles both commercial and residential projects, demonstrating versatility in Disaster Cleanup, Disaster Restoration, Emergency Disaster Recovery, and Total Restoration efforts. In terms of cleaning and preservation, they provide Carpet Cleaning, Hardwood Floors care, and Roof Repair as part of a holistic recovery program. Their service lines also cover Construction and Restoration, Rebuild and Restore, and Restoration Process, ensuring a cohesive approach from planning to completion. For water and weather-related incidents, the team manages Flood Cleanup and Water Damage Restoration, Flooded Basement Repair, Storm and Hurricane Damage Restoration, and Storm Damage Cleanup, alongside Fire Damage and Smoke Restoration, Fire Reconstruction, and Fire Water Damage remediation. The restoration solutions extend to Covid 19 Decontamination Services and general Environmental Remediation to maintain safe, healthy environments post-disaster. Additionally, Kustom Disaster Restoration provides practical, property-focused services such as Fencing, Tarping & Wrapping to protect vulnerable areas during remediation, and Emergency and Local Service that emphasize prompt, neighborhood-focused support. Their approach combines responsive service with meticulous attention to detail, as reflected by customer feedback acknowledging courteous staff, proactive communication, and consistent project management across multiple teams. The firm also emphasizes Water Extraction and Water Removal as integral steps in their process, ensuring efficient moisture control to prevent secondary damage and mold growth while supporting a smooth restoration trajectory. Overall, Kustom Disaster Restoration positions itself as a trusted partner for both immediate recovery needs and longer-term rebuilding efforts in Kalamazoo.

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