PuroClean of Portland

PuroClean of Portland Reviews

Nicholas Parker

5 ★★★★★

Brad, Adam and team were great! They did an amazing job, we're very responsive to questions and were willing to provide any information that we requested during our project. Once everything was complete they ran the additional mold test that the buyers of our hose requested and they left the house as clean as it was when they began the job. 10/10 would recommend to anyone with mold issues that need remediation

Kaitlin

5 ★★★★★

I can't speak highly enough of this business. After finding mold in our basement, my husband and I began calling around to get quotes for an assessment of our situation. Brad responded to our inquiry almost immediately, and he maintained a high level of professionalism throughout our interaction. Brad came out to look at our situation. He was knowledgeable, honest, and fair. In fact, Brad advised us on how to prevent mold from coming back, but did not recommend professional services at this time based on what he saw. He was helpful and ethical in every way. I should also point out that we spoke with other companies that without even seeing the space were recommending we jackhammer up our floor. When we told Brad this story, his response was, "There's enough mold in Maine. I don't need to make any up." PuroClean of Portland is the place to call if you need honest, ethical, and professional mold services. Thank you, Brad!

John

5 ★★★★★

We had a water leak at out home this winter. Brad and the PuroClean team were on site next day. Very fast response versus others I had called. immediately went into action dealing with the moisture, and ultimately, the repairs. Always prompt, good communication, and nice people. I would highly recommend PuroClean of Portland.

Gail Darling

5 ★★★★★

I highly recommend Brad McCrum and PuroClean, who were suggested to me by my real estate agent. Brad answered my initial phone call immediately and came to look at the odor issue promptly. He was clear and thorough in explaining the causes and our options, and sent his evaluation and proposal the same afternoon. His fast response is a welcome change from other companies we have dealt with. Many thanks!

Steve Williams

5 ★★★★★

Brad and his crew did an excellent job! Brad was honest and the price was fair. I would definitely recommend Puroclean of Portland to anyone who needs to have mold or water mitigation work done.

Jared Larson

5 ★★★★★

Basement had the sewage backed up and a pipe cracked so my entire basement was in ruines. Puroclean not only cleaned and sanitized the entire basement they did it with ease. They did a fantastic job and were great to work with especially during times of covid. I was very impressed with not only their work, but their price was either on par or better than their competition. I would recommend them to anyone needing their help.

Tricia K

5 ★★★★★

Ruptured frozen pipe 2/4/23, Immediate response even though they had to be swamped with calls. All crew were professional, polite, respectful, thorough and on time. I would use Brad McCrum and his men again with no hesitation

Anthony Inverso

5 ★★★★★

PuroClean gets the job done! The owner is always in house and does a terrific job communicating throughout the process. I highly recommend PuroClean for all your restoration needs.

Rye Ma

5 ★★★★★

I highly recommend this company for the quality of their work, their customer service and their dependability. I actually needed their services several times to deal with a flooded basement situation and each time they responded promptly and did a great job. That actually helped tremendously with reducing the stress.

Kai M

5 ★★★★★

Brad and Adam came over promptly, conducted a thorough inspection, and were able to give us peace of mind by answering all of our questions. They were friendly, informative, and professional.

About PuroClean of Portland

PuroClean of Portland is a trusted water and property restoration service located at 170 John Roberts Rd #8, South Portland, ME 04106. Serving the greater Portland area, the company specializes in Water Damage Restoration Service and Fire Damage Restoration Service, offering swift response, thorough assessment, and professional remediation to homes and businesses affected by water intrusion or fire incidents. The team is dedicated to restoring properties to pre-loss condition while prioritizing safety, efficiency, and clear communication with clients throughout every step of the process.

The organization emphasizes rapid mobilization in emergencies, recognizing that timing can significantly influence outcomes. Technicians bring expertise in extracting moisture, mitigating mold growth, and preventing secondary damage, ensuring that affected environments are dried properly and sanitized. In addition to initial mitigation, PuroClean of Portland provides restoration planning, reconstruction support, and documentation needed for insurance purposes, helping clients navigate the often complex recovery process with confidence.

Customers can expect a professional approach marked by honesty, transparency, and ethical recommendations. The team commonly assists with mold-related concerns, odor issues, and moisture management, advising on preventive measures to reduce the likelihood of recurrence. The service is known for dependability, with fast response times and thorough follow-through—from assessment and containment to cleanup and restoration.

Beyond emergency response, the business offers comprehensive guidance on moisture control, filtration, and sanitization strategies designed to improve indoor air quality and structural integrity. The staff maintains a hands-on presence during projects, frequently communicating progress and ensuring that clients understand options, timelines, and costs. The overall aim is to deliver high-quality restoration results while minimizing disruption to the household or workplace.

Clients consistently highlight the professionalism and reliability of PuroClean of Portland. Reviews note responsiveness to inquiries, clear explanations of causes and solutions, fair pricing, and meticulous cleanup that often leaves spaces cleaner than before the incident. The owner and lead technicians maintain a hands-on leadership role, reinforcing a culture of accountability and customer care that extends from the initial call through project completion. In all engagements, the team strives to balance technical proficiency with compassionate service, helping families and businesses recover with confidence after water or fire damage.

As a local restoration partner, PuroClean of Portland continues to invest in equipment, training, and best practices to handle varied restoration scenarios. The company’s commitment to prompt service, ethical guidance, and high standards positions it as a reliable option for property owners facing water damage, mold concerns, or fire-related restoration needs in South Portland and the surrounding regions.

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