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PuroClean Metropolitan Washington

PuroClean Metropolitan Washington provides professional water damage restoration and related services at 1078 Taft St, Rockville, MD 20850. They offer comprehensive recovery solutions across 15 service areas.

Water Damage Restoration Service at 1078 Taft St in Rockville, MD 20850

Operational
★★★★☆
Rating: 4.0 based on 47 reviews
Address: 1078 Taft St, Rockville, MD 20850
Phone: 18005002399
Emails:
Anita Austin (Sales And Marketing Manager) - [email protected]
Anita Austin (Sales And Marketing Manager) - [email protected]
Ann Crum (Sales Executive) - [email protected]
Employees: 50
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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PuroClean Metropolitan Washington

PuroClean Metropolitan Washington Services

Biohazard Cleanup

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We help restore properties affected by biohazard situations that create health and safety concerns. Our work supports returning affected areas to a condition where they can be safely used again.

Crime Scene Cleanup

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We help clean and restore properties impacted by traumatic events that leave behind sensitive conditions. Our service supports returning the space to a usable state with care and discretion.

Fire Damage Restoration

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Fire Damage Restoration is the process of cleaning up and repairing a property after a fire. It involves securing the area, removing smoke and soot, ventilating, drying out moisture, cleaning and restoring belongings, and repairing structural damage to return spaces to their pre-fire condition.

Hoarding Cleanup

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Hoarding Cleanup is a service that helps clear clutter and safely remove stored items from homes. Specialists organize, sort, and dispose of excess belongings, clean the space, and restore a safe, functional living area for the resident.

Hour Emergency Response

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Hour Emergency Response is a fast, around-the-clock service that provides urgent help for emergencies in your area, including quick assessment, immediate communication with responders, and rapid coordination to secure safety and essential support within hours.

Infrared Inspection

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Infrared Inspection uses heat-sensing cameras to find and visualize temperature differences in buildings or equipment, helping detect hidden issues like leaks, insulation gaps, or overloaded components without touching them.

Janitorial Services

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Janitorial Services are professional cleaning tasks for buildings, including sweeping, mopping, dusting, trash removal, restroom cleaning, and basic upkeep to keep spaces tidy, sanitary, and presentable for occupants and visitors.

Mold Remediation

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We help address mold issues caused by moisture that can affect comfort, air quality, and usability. Our goal is restoring a safer indoor environment so the property can be occupied with confidence.

Odor Removal

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We help remove lingering odors caused by fire damage, mold growth, or biohazard situations that make spaces uncomfortable. Our service supports restoring a clean, neutral indoor environment.

Procurement

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Procurement is the process of finding, evaluating, and buying goods or services a business needs. It involves identifying needs, supplier selection, negotiating terms, placing orders, and overseeing delivery and quality to ensure value and timely access.

Repair after Mitigation

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Repair after Mitigation is the process of fixing and restoring systems after a mitigation action, such as repairing damaged equipment, replacing corrupted data, and confirming normal operation to ensure the environment is secure and functioning again.

Sewage cleanup

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We help address sewage backups that contaminate indoor spaces and interrupt daily activities. Our focus is restoring safe, functional conditions so the property can move forward.

Structural Repair

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Structural Repair is fixing the core framework of a building or object, such as walls, beams, or foundations, to restore stability and safety. It involves assessing damage, replacing or reinforcing damaged parts, and ensuring the structure meets safety standards.

Thermal Imaging

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Thermal Imaging is a service that uses infrared cameras to detect heat differences in objects or scenes, turning temperature variations into pictures. It involves capturing infrared data, interpreting heat patterns, and identifying hotspots, leaks, or hidden features.

Water Damage Restoration

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We help restore properties affected by leaks, flooding, or water intrusion that disrupt normal living or business operations. Our focus is stabilizing the space and helping you move forward after unexpected water damage.

PuroClean Metropolitan Washington Reviews

Anya Erokhina
Anya Erokhina
5 ★★★★★
We had a major water heater leak, and the Purofirst team was absolutely fantastic from start to finish. Emergency Services Division Manager DJ got a crew out to our home within just a couple of hours. The remediation team, led by technician Antonio, worked quickly and efficiently. Antonio was extremely knowledgeable, detail-oriented, and conscientious — he explained every step of the process and checked in regularly throughout the week-long remediation. DJ remained very responsive and helpful, answering all of our questions along the way. When it came time for repairs, Claims Specialist Collin was equally professional, knowledgeable, and attentive to detail. He was there at the start of the work to ensure that the scope was well understood and even stopped by at the end to make sure everything was done properly and that we were satisfied. The repair team, Alex and Patricio, were professional, efficient, and meticulous — they left our home even better than it was before the leak. We highly recommend Purofirst for their professionalism, responsiveness, and quality of work.
Andrew Singer
Andrew Singer
5 ★★★★★
Thank you Purofirst! I recently found myself in a terrible situation, late in the evening and needed help. I manage a high rise HOA in Bethesda, where the problem occurred. There was a plumbing backup coming from a kitchen sink drain pipe. Filthy pipe water ended up shooting out across this newly renovated kitchen and beyond. The homeowner was beside herself and called for quick action. I reach out to Keith Bock at Purofirst. He answered my call on (what felt like) the first ring and quickly helped dispatch a team to my community to handle to cleanup and restoration. I unfortunately do not have before and after pictures to share, but you can imagine what black sludge looks like, after spraying floors, cabinets and walls, especially white ones. We were concerned that permanent damage would be the result, however the cleaning crew from Purofirst did such an amazing job that all was salvageable. Keith and his crew’s quick and thorough action saved me and gave me much relief, especially during a time of great anxiety. I understand that Purofirst is quite capable of restoring homes with much more extensive damage, but thankfully they were able to save me from the added replacement costs I initially thought may be the case. Great job and thank you. - Andrew
C. Henry Nava
C. Henry Nava
5 ★★★★★
I just wanted to take a minute to thank PuroFirst for the excellent serivce provided for the mitigation. Home leak is stressful but they responded promptly. From the first call to the final paperwork, all went well. The Technicians Haroldo Vargas, Manuel de Paz, and Fredy Castañeda were respectful and diligent. I recommend this company to anyone who needs these types of services.
Jan Jaremko
Jan Jaremko
5 ★★★★★
Recently I contacted Purofirst for the 4th time in almost 2 decades. I was very impressed the first time they came to my home as a referral from my insurance company. I kept the business card I had...thank goodness. Most of my interactions have been with Enrique Auza, who is a mold remediation manager. I have found Mr. Auza to be professional, responsive, ethical, hard working, and someone who possesses a wealth of information. I also referred Purofirst to my son after he experienced an apartment fire and needed smoke and water remediation. I am presently using this company again after a pipe burst in my basement. I am a fan! Update since July Update December 2025 Purofirst just finished the mold remediation I experienced after the pipe burst. They performed an excellent and top-notch job. Continue to highly recommend this team. Most of my dealings have been directly with Enrique Auza who is worth his weight in gold both as a customer service representative and as a source of information. He managed a great team, including the following hard-working people: Haroldo Vargas, Saira Lopez, Manuel de Paz, Yaxely Andrade, Freddy Castanebal, and Kelly Najarro! Please forgive any spelling errors.
Eric Munoz
Eric Munoz
5 ★★★★★
We needed some remediation in our basement. Enrique Auza was super professional, educational, and practical about what was needed. He was our third reference. Others instilled fear and were unreasonably expensive. Enrique took a more pragmatic and educational approach. He was financially reasonable without diminishing the work that needed to be done. His team was great.
Jeffrey Thomas
Jeffrey Thomas
5 ★★★★★
All the Purofirst employees were excellent! Experienced and professional. The company went the extra mile to facilitate a couple of needed remediation work. I can’t speak highly enough of our experience working with Purofirst. Well done!!!
Scott Rosenbloom
Scott Rosenbloom
5 ★★★★★
Purofirst did a great job for our community. They cleaned a hallway/stairwell (4 stories) - that had smoke odor and smoke film from a minor kitchen fire. Very professional job - we were more than satisfied.
Suzanne Grefsheim
Suzanne Grefsheim
5 ★★★★★
Purofirst personnel are excellent. Checked out my basement to be sure no problems after replaced leaky pipes. Very thorough inspection and reassured me no problems which meant no business for them.
Roger Holberg
Roger Holberg
5 ★★★★★
They did a great job of restoring the portion of my basement damaged by a sewer backup. Their employees, both project managers and workers did a great job and were very helpful and accessible. The only real issue I had was that their invoices were pretty vague as to what they pertained to with a very general description of the entire project and the amount due at the time. I would have preferred a better breakdown.
Malynda Madzel
Malynda Madzel
5 ★★★★★
Liked the way a tech came and looked over the job before the work was to be done next day. Padricio came in prepared, did the work better than expected, and has the right attitude about it. More than satisfied with Puro.
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About PuroClean Metropolitan Washington

PuroClean Metropolitan Washington is a trusted Water Damage Restoration Service located at 1078 Taft St, Rockville, MD 20850. Serving residential and commercial clients across the region, the company specializes in rapid, reliable emergency response and comprehensive restoration solutions. Grounded in a commitment to durable, high-quality work, the team combines seasoned expertise with proven techniques to address water damage, mold, sewage, and related concerns. The organization operates under the PuroClean brand, known for its proactive approach to mitigation, meticulous documentation, and focus on restoring properties to their pre-loss condition. This location emphasizes a customer-centric process that prioritizes clear communication, transparent timelines, and respectful interactions with homeowners, tenants, and property managers.

Core services include Water Damage Restoration, Biohazard Cleanup, Crime Scene Cleanup, and Mold Remediation, with a full spectrum of capabilities to manage complex property restoration. The company also offers Fire Damage Restoration, Odor Removal, and Sewage Cleanup to handle a wide range of emergencies. Ancillary offerings such as Infrared Inspection, Thermal Imaging, and Infrared-based assessments help identify the extent of damage behind walls or beneath floors, allowing for precise planning and efficient remediation. Janitorial Services and Procurement support ensure that sites are prepared for restoration and that materials and equipment are organized for a smooth recovery process.

Operational readiness underpins the service model, featuring Hour Emergency Response and a structured team led by experienced project managers, technicians, and claims professionals. The staff collaborates to guide clients through characterization of losses, development of scope, and execution of repairs after mitigation. Throughout the remediation journey, technicians maintain open channels of communication, providing updates, answering questions, and validating that work aligns with industry standards and insurer requirements. The integrated approach blends on-site remediation with post-mmitigation repairs, ensuring continuity from initial response to final restoration.

Customer experiences highlight the organization’s dedication to efficiency, professionalism, and quality of workmanship. Clients frequently note prompt emergency deployment, attentive project management, and thorough, detail-oriented execution. The team’s emphasis on safety, cleanliness, and adherence to timelines contributes to frequently favorable outcomes, with homeowners and property managers expressing appreciation for responsive service, transparent guidance, and dependable results. By combining practical remediation with restorative repair, PuroClean Metropolitan Washington aims to minimize disruption while restoring comfort, safety, and value to affected spaces.

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