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ServiceMaster by BTM

ServiceMaster by BTM in Covington, KY specializes in water damage restoration, offering comprehensive services to restore homes and minimize damage. Located at 940 Helen Ruth Dr, they provide 38 related services.

Water Damage Restoration Service at 940 Helen Ruth Dr in Covington, KY 41017

Operational
★★★★★
Rating: 4.7 based on 118 reviews
Address: 4086 Limaburg Rd, Hebron, KY 41048
Phone: 18594953993
Emails:
Adam Mccoy (Sales Business Development) - [email protected]
Angie Andrew (Account Manager) - [email protected]
Bill Meeker (Controller) - [email protected]
Employees: 500
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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ServiceMaster by BTM

ServiceMaster by BTM Services

24 Hr Emergency Service

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24 Hr Emergency Service is around-the-clock help for urgent issues, available anytime to diagnose, respond, and fix problems quickly, often with priority support, rapid dispatch, and dedicated teams to minimize downtime.

24/7 Emergency Response

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We offer 24 hour, 7 day a week assistance to consult, assess fire damage, and help you find temporary shelter– even in the middle of the night. We also do everything necessary to preserve the contents of your home or business and to keep you operat

Carpet Cleaning & Drying

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Water-logged carpet can often be saved through our three-step restoration process. We use the best products on the market thoroughly sanitize, dry and deodorize carpeting and floors to restore them back to their original condition.

Cleaning Equipment

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Cleaning Equipment is tools and devices used to clean spaces, floors, and surfaces. It includes brooms, mops, brushes, vacuums, and cleaners, used to scrub, sweep, rinse, and dry to keep areas tidy and hygienic.

Cleanup Construction

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Cleanup Construction is a service that tidies up and clears construction sites, removing debris, dust, and waste, and organizing tools and materials to make the area safe and ready for the next phase of work.

Crime Scene & Biohazard Remediation

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Crime Scene & Biohazard Remediation is a service that safely cleans up and restores after crime scenes or hazardous incidents, removing biohazards, cleaning, deodorizing, and restoring the area to a safe, normal condition while following health and legal guidelines.

Decontamination & Sanitization

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Decontamination & Sanitization is a service that cleans and removes harmful germs from equipment, surfaces, or spaces using cleaning agents, disinfection, and hygiene best practices to make them safe for people and use.

Disaster Restoration

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Disaster Restoration is a service that cleans up and repairs properties after damaging events like floods, fires, or storms. It involves removing water or debris, drying and deodorizing, repairing structure and contents, and preventing mold for a safe, restored space.

Disaster Strikes

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Disaster Strikes is a service that helps you prepare for and respond to emergencies, offering quick, simple guidance, checklists, and steps to stay safe, alert others, and recover after a crisis.

Emergency Storage & Pack Out

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We provide temporary storage to protect belongings after a fire so they remain dry and safe while a residence or business is being rebuilt.

Emergency Tarping & Board-Up

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Experienced in roof repairs and stabilizing structures after disaster strikes, we ensure your business or home is completely protected from the elements and any further damage by tarping and boarding up exposed areas.

Emergency Tarping and Board-Up

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Whether you need storm and heavy rain cleanup, burst pipe repair, or mold removal services, we are prepared to restore areas affected–no matter the scale. Experienced in roof repairs and stabilizing structures, we ensure your building is completely

Estate Cleanup

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Estate Cleanup is a service that helps sort, remove, and responsibly dispose of items after a death or downsizing. It includes sorting belongings, cleaning spaces, and coordinating donations or removals to prepare a home for transition or sale.

Frozen Water Pipes

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Frozen Water Pipes is a service that identifies and prevents pipes from freezing, reduces the risk of bursts, and may include insulation, heat tracing, and guidance to keep plumbing warm during cold weather.

General Cleanup

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General Cleanup is a service that tidies and refreshes your space, removing unwanted items, trash, and clutter, organizing surfaces, and returning a neat, clean, and ready-to-use area.

Graffiti Cleanup

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Graffiti Cleanup is a service that removes unwanted drawings or writing from surfaces like walls or sidewalks, restoring the area to its original look. It involves assessment, safety steps, cleaning methods, and disposal of waste with minimized disruption.

Haul Away Damaged Items

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Haul Away Damaged Items is a service that collects and removes items that are broken or unusable, loading them from your home or business and disposing of them properly or recycling where possible.

Hazardous Materials

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Hazardous Materials is a service that helps identify, handle, transport, and dispose of dangerous substances safely, including risk assessment, proper containment, labeling, regulatory compliance, and emergency response planning to protect people and the environment.

Hoarder Cleanup

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Hoarder Cleanup is a support service that helps organize, sort, and remove clutter from homes or spaces, safely handling hazardous items, disposing of trash, and restoring a livable, clean environment for clients with hoarding tendencies.

Kitchens And Bathrooms

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Kitchens And Bathrooms is a home improvement service that designs, updates, and installs kitchens and bathrooms, including cabinets, fixtures, plumbing, and finishes to improve style, functionality, and value.

Mildew Prevention

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Mildew Prevention is a service that stops mold and mildew from growing on surfaces by cleaning, treating with anti-fungal products, and applying protective coatings to keep homes fresher and healthier.

Mold & Odor Removal

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By using our exclusive InstaScope® airborne mold detection system, we determine the kind of mold, and then begin mold remediation by sanitizing and deodorizing areas and items affected. The most common types of mold we treat include: aspergillus, cl

Natural Disaster

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Natural Disaster is a service that helps you understand and respond to events like storms, earthquakes, floods, or wildfires. It provides guidance on risks, safety steps, emergency planning, and recovery resources to keep people informed and prepared.

Nuisance Animal

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The Nuisance Animal service helps manage and remove troublesome wild animals that invade homes or properties, often using safe, humane methods, monitoring, and prevention tips to reduce future problems.

Packout And Contents Restoration

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Packout And Contents Restoration helps recover and organize belongings after a fire, flood, or other damage. Technicians inventory, pack, clean, deodorize, and restore items, then store or replace them, aiming to return your possessions to pre-loss condition.

Packout And Storage

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Packout And Storage is a service that safely collects, inventories, packs, and stores your belongings, often after a move or renovation, keeping items organized, protected, and secure until you’re ready to access or relocate them again.

Property Management

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Property Management is a service that handles renting and caring for real estate. It includes finding tenants, collecting rent, arranging maintenance, handling complaints, keeping records, and ensuring the property complies with laws, so owners earn income with less hassle.

Rebuilding & Construction

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We respond immediately, rebuilding after residential or commercial damage has ruined part of or all your structure. Our construction company handles emergency leaky roof repair, concrete foundation repair, wall leaks, and any other property damages t

Soot, Smoke, and Odor Removal

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Following a fire, we sanitize and deodorize areas and items affected by soot and smoke (such as walls, carpets, fabrics, drapery, upholstery, furniture, and other contents in your home or business). We provide professional carpet cleaning services, a

Storm Damage Restoration

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Storm Damage Restoration is a service that repairs and restores homes after storms, including assessing damage, removing water or debris, repairing structure and roofing, and renewing damaged interiors to return the property to its pre-storm condition.

Storm Repairs

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Storm Repairs is a service that fixes damage caused by storms, including assessing damage, removing debris, and repairing roofs, gutters, windows, and siding to restore safety and protect your home or business.

Structural Damage

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Structural Damage is a service that identifies, assesses, and repairs damage to a building’s structural elements like beams, columns, and foundations, ensuring safety, stability, and compliance. It involves inspection, diagnosis, planning, and repair or reinforcement.

Unattended Death Cleanup

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Unattended Death Cleanup is a professional service that safely handles the removal of biological matter, deodorization, sanitization, and disposal after a death when no one is present to clean up, restoring the affected area to a safe, sanitary state.

Vandalism Cleanup

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Vandalism Cleanup is a service that removes graffiti, spray paint, and vandal marks from buildings or property, restores surfaces, and takes steps to prevent future damage, including assessing damage, cleaning safely, and coordinating with owners or authorities.

Vandalism Damage

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Vandalism Damage is a service that repairs property damage caused by vandalism, such as graffiti, broken fixtures, or intentional defacement. It involves assessment, cleaning or replacing damaged parts, repainting, and restoring safety and appearance.

Water Extraction

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Water Extraction is a service that removes water from damaged areas or equipment, using pumps, vacuums, and drying tools to remove moisture, prevent mold, and restore space or systems to their normal condition.

Water Pipes Break

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Water Pipes Break is a service that responds to burst or leaking pipes, helps stop the flow, assesses damage, and performs repairs or replacements to restore plumbing, water supply, and safety in homes or buildings.

Water Removal & Structural Drying

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We pump out and remove excess water from flooded basements and other affected areas, using air movement and dehumidifying equipment to thoroughly dry the space.

ServiceMaster by BTM Reviews

Brandon Berne
Brandon Berne
5 ★★★★★
ServiceMaster and their subcontractors did absolutely amazing work on my home after water damage from a burst pipe. They kept me informed the whole time the work was done. Amazingly quick one started. The people are friendly, always extremely helpful. The contractors they hired were amazing. The two contractors use were were Jones, painting and remodeling as well as big Bob's carpet. Both were absolutely wonderful and very well picked by ServiceMaster. I'll definitely be considering ServiceMaster again should I need mold removal or water remediation again, they did great on both as well as the remodeling. My basement looks wonderful again and as livable thanks to them.
Aaron Mingee
Aaron Mingee
5 ★★★★★
Experienced serious smoke damage to my four bedroom house. Paul Davis came in very respectful and performed a wonderful job cleaning and clearing out my house in a timely fashion considering it was during the holiday season. Wonderful staff as well they were pleasant to talk to and easy to get a hold of over the phone.
Suzanne Rife
Suzanne Rife
5 ★★★★★
We had water damage from our washer. Ty was the first one out and was very knowledgeable and professional. Alex and Dawson came out for the clean up and did a fantastic job! They were knowledgeable and professional as well! Everyone that I had delt with were very knowledgeable and professional!! Definitely recommend!
Crystal Schwab
Crystal Schwab
5 ★★★★★
We reached out to Service Master Restoration by BTM after another water mitigation company failed to meet our expectations. My husband and I were looking for a second opinion but we were very concerned about choosing the wrong company for the second time. When I called Tessica answered and she was very understanding of my apprehension. She answered some questions and then put the water mitigation inspector, Alex, on the phone. Alex did not pressure me. He asked to come out and see our home free of charge so that he could give honest feedback of the approach his company would take to remediate the water damage from the a water line. Alex came out to our home and inspected the three floors that were impacted. Alex was professional; he listened to me explain what happened and he was attentive as I explained the areas of concern where the previous mitigation company failed to listen and take action. Alex checked everything that we asked him to check and then he checked even more. Alex found a wall that was still wet that my husband and I did not even point out and the first company overlooked. I really appreciate that he he identified this additional area as the safety of my family depends on our home being dry and safe. Alex also confirmed other ares that the first company said were dry were not actually dry. Even more important to us was that Alex acknowledged that areas we were concerned with would need to be checked. Alex cleared the need to remove additional flooring, walls, a portion of the ceiling, a vanity, flooring, and insulation with our insurance company. These were all items the first company refused to check even after we asked repeatedly and water marks were visible. Tessica called and scheduled us an appointment with the remediation team. Josh Schumacher and Collin were our remediation team. Both of these men were professional and attentive as we once again explained what happened. Josh had notes from Alex but he still listened to everything we had to say and he was very reassuring that him and Collin would make sure our home was dry and safe. The two of them answered any questions we had during the process and they treated our property with respect as they deconstructed the wet areas of our home. The two of them also cleaned up after themselves as they went along. When they finished everything on their list they asked us if we had any other areas of concerns. I informed Josh that there were still spots in the basement that needed to be checked. I told Josh that Alex had already gotten approval for these items to be checked. Josh said it was not a problem and he would reachg out to Alex after I showed him were the areas were. I appreciate that Josh listened to me, checked the area, and then corresponded with Alex. The reprsentative of the first company we called tended to ignore our thoughts. Alex confirmed that these areas had been approved for work and apologized that the information was left off the report. This could have caused my husband and I additional stress but because of how Josh and Alex handled the situation we felt no increased stress. Josh and Collin found water and wetness in the areas we were concerned about. They safely removed our vanity to find that water had settled under the vanity. Josh and Collin set up the air movers and humidifiers and they walked us through everything they had deconstructed. They also fogged areas with antimicrobial. The two of them asked if there was anything else we needed before leaving. Kevin came out the following day to check the wetness ratings of the material in our home. He moved a few blowers around and he was willing to check every area I asked him to check. Kevin was very understanding of our desire to make sure our home was safe. Josh came out the next day as we had indicated we are normally home during the day but we happened to be gone when he arrived. He reached out to us on the phone and he made arrangements to come back later that day. Our overall experience with Service Master Restoration by BTM was very good.
Virginia Messer
Virginia Messer
2 ★★☆☆☆
We called them per our insurance company. Guy came out right away. Told my husband that if he didn’t get it done by the next day , price would go up a lot. I will admit they did the job of getting wet things out of the basement. BUT they did not care about our upstairs floors, dripping water on our carpet and hardwood floors. Then they gave us a price and turned around and charged us a lot more, almost 9000.00 for some things they didn’t do. We told our insurance, they didn’t care. They just paid them. Then they came out and wanted to charge us 18 thousand to put it back together. Of course we couldn’t afford that, so we ask if they would just do certain things and the answer was NO. It wouldn’t be worth their time. WOW!! Seriously. Then we came to find out that they cracked the lid on the toilet and broke the flange getting it out. Now we have to pay to replace it. On top of that, they broke our screen door. It has a button to hold it open and then click it and it will close. My husband opened it for them and they must of forced it closed and broke top and bottom arm. They don’t care what they tear up because they think the insurance is paying. Would not use them again or recommend unless you get everything in writing first.
Rachel Holloran
Rachel Holloran
5 ★★★★★
I cannot thank Spencer and the girls enough! If you have to go through tragedy like this, nothing moves fast except Spencer and his team! Having a fire in your home is never easy, Lily, Autumn, and Laura were absolute angels. I have never felt more comfortable having strangers in my home. Not only did they do a phenomenal job cleaning, they were also willing to problem solve with me when we found random water issues in the basement and when a few items weren’t coming clean. I’ve never seen a more efficient team. I’m forever grateful! ❤️
Ben & Lauren
Ben & Lauren
5 ★★★★★
Service Master recently helped us with care for our items after an electrical fire. Some unforeseen circumstances led to our items needing stored longer than anticipated. We are thankful for everyone at ServiceMaster for keeping our items safe and in pristine condition after thorough cleaning. Spencer was fantastic in orchestrating everything from day 1 to when we moved back in. Randy did a phenomenal job setting our items back up when moving in. We could not be more thankful for his help! Thank you so much everyone!
Jeff Rice
Jeff Rice
5 ★★★★★
Logan, Mac, Christy and Christian have done a great job helping us with our mitigation needs after a lightening strike to our house. From our initial meeting with Logan, all have been professional, timely, followed through on every discussed aspect/detail and respectful to our home. I recommend them to anyone needing mitigation services as they are true professionals.
Abbe Kesterson
Abbe Kesterson
5 ★★★★★
We recently discovered a slow water leak that did damage to three floors. It's a painful process having floors and walls torn out, losing access to three bathrooms and the laundry room, but the mitagation crew from Service Master made it as painless as it could be. They (Mac, Ethan, Jantje, Matt, Alex, and Rory) are so professional, thorough, and so nice! I would highly recommend them this crew from Hebron.
Carrick Wiles
Carrick Wiles
5 ★★★★★
FIVE STAR SERVICE! This review is for expressing our families gratitude for the excellent quality and service we have received from the first call we made to Service Master by BTM. The property had a water line failure and caused substantial damage. Their team arrived promptly and evaluated the project. They took care of everything, from start to finish, very organized and safely packed up our house to put our things in storage while the restoration was completed. I can truly say, after being in real estate over thirty-five years, I would certainly recommend using this team to handle any mitigation or restoration needs, large or small. Our hats off to Laura, Betty, Dan, Dave, Chris, Lizz, John the floor man, Mike, Rob and several more great team members that made it like the damages never even happened. You made our home a home again. Thank you so much for being a great team and taking great care of us when we really needed real estate restoration help! Best regards Carrick Wiles
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About ServiceMaster by BTM

ServiceMaster by BTM is a comprehensive water damage and property restoration service located at 940 Helen Ruth Dr, Covington, KY 41017. Serving residential and commercial clients, the company specializes in Water Damage Restoration Service, Building Restoration Service, and Fire Damage Restoration Service, ensuring a full spectrum of cleanup, mitigation, and reconstruction solutions. The organization emphasizes a client-centered approach, prioritizing rapid response, clear communication, and thorough remediation to restore homes and businesses to pre-loss conditions.

With a 24 Hr Emergency Service and 24/7 Emergency Response, ServiceMaster by BTM can mobilize quickly to assess and begin remediation as soon as damage is detected. Their capabilities span Water Extraction, Water Removal & Structural Drying, and handling Water Pipes Break incidents, as well as more complex Disaster Restoration scenarios. The team offers emergency measures such as Emergency Storage & Pack Out, Emergency Tarping & Board-Up, and Emergency Tarping and Board-Up to secure properties and prevent further damage while restoration planning proceeds.

The company’s wide range of services includes Carpet Cleaning & Drying, Cleaning Equipment, and General Cleanup to address everyday maintenance alongside disaster-related needs. They manage Cleanup Construction efforts, Rebuilding & Construction, and packout and contents restoration to protect and recover belongings. In cases of more sensitive or hazardous situations, they provide Hazardous Materials handling, Crime Scene & Biohazard Remediation, Decontamination & Sanitization, and Mold & Odor Removal, ensuring safety, compliance, and thorough sanitation throughout the restoration process.

ServiceMaster by BTM also assists with Estate Cleanup, Haul Away Damaged Items, and Emergency Storage & Pack Out to support families and property managers during transitions. Their expertise extends to Storm Damage Restoration and Storm Repairs, as well as Structural Damage assessment and mitigation, offering a robust suite of services for natural disasters and weather-related incidents. They address Nuisance Animal issues, Vandalism Cleanup, and Soot, Smoke, and Odor Removal to restore indoor air quality and aesthetics after incidents.

Customers can rely on the team for Packout And Contents Restoration, Packout And Storage, and Property Management coordination, ensuring a seamless process from emergency response through reconstruction. The service portfolio includes Mildew Prevention, Mold & Odor Removal, and Cleanup of Kitchen and Bathroom areas to reestablish safe, healthy living and working environments. Across all projects, ServiceMaster by BTM maintains a focus on professional workmanship, transparent communication, and a commitment to achieving lasting restoration outcomes for the Covington community and surrounding areas.

Water Damage Restoration Service

Water Damage Restoration Service by ServiceMaster by BTM in Covington, KY, provides rapid water extraction, advanced drying, mold prevention, and expert repairs to restore homes and protect assets after floods, leaks, or storms. Fast, reliable, and trusted recovery.

Building Restoration Service

ServiceMaster by BTM in Covington, KY provides expert building restoration services to repair fire, water, and storm damage, with rapid response, licensed technicians, and thorough cleanup to restore safety, structure, and peace of mind for homes and businesses.

Fire Damage Restoration Service

ServiceMaster by BTM in Covington, KY provides expert fire damage restoration, including assessment, stabilization, debris removal, odor control, and full cleaning and restoration to restore your property safely and quickly after a fire.

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