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PuroClean of Muncie

PuroClean of Muncie at 4319 W Clara Ln #299, Muncie, IN 47304 provides professional water damage restoration and related services, helping homes recover quickly and safely. With 21 specialized services, they offer comprehensive solutions for moisture, mold, and structural issues.

Water Damage Restoration Service at 4319 W Clara Ln #299 in Muncie, IN 47304

Operational
★★★★★
Rating: 4.6 based on 50 reviews
Address: 1722 N Elm St, Muncie, IN 47303
Phone: 17652163210
Emails:
Anita Austin (Sales And Marketing Manager) - [email protected]
Anita Austin (Sales And Marketing Manager) - [email protected]
Ann Crum (Sales Executive) - [email protected]
Employees: 50
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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PuroClean of Muncie

PuroClean of Muncie Services

24 / 7 Emergency Response

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24 / 7 Emergency Response is round-the-clock support that quickly detects, assesses, and responds to urgent issues, coordinating rapid help, alerts, and safety measures to protect people and property in emergencies.

Applied Microbial Remediation

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Applied Microbial Remediation is a process that uses beneficial microorganisms to clean up environmental spills, pollutants, or waste. It involves selecting appropriate microbes, applying them to the contamination, and monitoring their activity to break down toxins into harmless substances.

Applied Structural Drying

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Applied Structural Drying is a service that uses specialized equipment to dry water-damaged building materials quickly and safely, controlling humidity, removing moisture from walls and floors, and preventing mold, structural damage, and further deterioration.

Clean Out

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Clean Out is a service that helps you clear out and organize unwanted items from a space, sorting, removing trash, donating usable belongings, and leaving the area tidy and ready for its next use.

Commercial And Residential

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Commercial and Residential is a service that handles building, renovating, and maintaining spaces used for business or living. It includes design, permitting, construction, remodeling, and upkeep of offices, shops, apartments, and homes.

Commercial Property

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Commercial Property is a service that helps you buy, sell, or manage business-focused real estate like offices, shops, or warehouses, handling leases, valuations, inspections, and market advice to support informed decisions.

Coronavirus Cleaning

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Coronavirus Cleaning is a service that cleans and sanitizes spaces to remove traces of the coronavirus, using approved disinfectants and methods to reduce the risk of infection and keep areas safe for people to use.

Coronavirus Cleanup Services

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Coronavirus Cleanup Services is a cleaning service that removes visible dirt and sanitizes spaces to reduce the risk of coronavirus and other germs, using approved cleaners, protective gear, and safety procedures during and after outbreaks.

Disaster Cleanup

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Disaster Cleanup is a service that removes debris, water, and damage after events like floods, fires, or storms. It involves assessing damage, safely cleaning and drying, sanitizing, and restoring affected homes or businesses.

Disaster Restoration

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Disaster Restoration is the process of cleaning up and repairing damage after events like floods, fires, or storms. It involves assessment, water or smoke cleanup, drying, repairs, deodorizing, and restoring homes or buildings to safe, livable condition.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that helps restore a home or business after a fire. It involves safety assessment, removing debris, cleaning smoke and soot, deodorizing, drying water damage, repairing structure, and returning the space to usable condition.

Flood Damage

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Flood Damage is a service that assesses and repairs damage caused by water from floods, leaks, or storms. It involves inspection, water removal, drying, mold prevention, and repairs to restore homes or buildings and prevent further deterioration.

Mold Removal & Remediation

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Mold Removal & Remediation is a service to inspect, identify, and safely remove mold growth, repair moisture problems, and restore or improve indoor air quality so your home is clean, dry, and healthy again.

Mold inspection

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Mold inspection is a service that checks a home or building for mold growth, moisture issues, and hidden problems. A technician visually inspects, may use tools to detect moisture, collects samples if needed, and reports findings and recommendations.

Property Damage Restoration

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Property Damage Restoration is a service that quickly cleans up and fixes homes or buildings after damage like floods, fires, or storms. It involves safety checks, water or smoke cleanup, drying, deodorizing, and repairing damaged walls, floors, and systems to restore the property.

Residential Flood Restoration Projects

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Residential Flood Restoration Projects involve repairing homes damaged by floods, removing water, drying out surfaces, cleaning and sanitizing, and restoring final finishes while following safety and insurance guidelines to return the home to its pre-flood condition.

Sewage cleanup

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Sewage cleanup is the process of safely removing and cleaning up wastewater from clogged or broken pipes, drains, or sewers. It involves debris removal, sanitizing surfaces, removing odors, and disposing of contaminated materials to prevent health risks.

Water Damage Restoration

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Water Damage Restoration is the process of cleaning, drying, and repairing a home or building after water intrusion. It involves removing excess water, drying materials, deodorizing, sanitizing, and fixing damaged floors, walls, and structures to restore safety and comfort.

Water Mitigation

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Water Mitigation is the process of removing standing water and moisture after leaks, floods, or spills, drying and sanitizing affected areas, and preventing mold and further damage. It involves assessment, extraction, dehumidification, and repairs to restore safety.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that quickly removes excess water, dries and deodorizes rooms, and fixes damaged materials like floors and walls, restoring safety, structure, and appearance after leaks, floods, or burst pipes.

Water damage-related mold removal

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Water damage-related mold removal is the process of cleaning up mold growth after flooding or leaks, drying and sanitizing affected areas, removing moldy material, and taking steps to prevent future moisture problems so the space is safe to use again.

PuroClean of Muncie Reviews

Brad Rodeffer
Brad Rodeffer
1 ★☆☆☆☆
Tried calling for an estimate three times. Received the answering machine the first two times. Third time a gentleman answered and I told him I was looking for an estimate to remove some black mold. He said he would have to transfer me to the office to schedule and when he did I was sent to the same answering machine. I left a detailed message and my phone number. Have never received a call back. I understand being busy, but a simple call back to let me know they were booked up would have been nice. Called Damage Doctors and they answered on the first call. The lady was super nice, was very informative, spent about 20 minutes with me on the phone and got us setup for an estimate appointment with their company.
Luke Bennett
Luke Bennett
5 ★★★★★
Puroclean was assigned by our insurance company for a claim that entailed the interior of our entire house being completely demolished and then rebuilt. They were absolutely phenomenal to work with. From the beginning until completion, they were professional and extremely easy to work with. They know their stuff and provide high quality work. Additionally, Joe and Courtney are excellent at what they do and are truly a pleasure to work with. They communicate well and care deeply about what they do. I would highly recommend them to anyone who needs this type of work done.
Crystal McGriff
Crystal McGriff
5 ★★★★★
PuroClean of Muncie and especially Courtney your a wonderful person and have work ethics out of this 🌎 world what a great representative: PuroClean!!!! As the fire trucks were packing up and leaving from our devastating lose a PuroClean truck pulled up to contain and protect our remaining assets. With the home and contents secure and the openings from the 🔥 fire closed. Our family was able to digest the situation knowing the remaining assets were safe. Thanks for all you 🙏 do Courtney & PuroClean!! Our family is very 👍 grateful for your fast and efficient response and you should be proud! Your work ethics are awesome which created quality work 👏 Thanks again. The McGriffs
Steve Parmerlee
Steve Parmerlee
5 ★★★★★
Suffered storm damage to our roof due to a fallen tree at 10:00 pm and PuroClean crew arrived at our house at 8:00 am the next morning. They cleared limbs away from the house, performed mitigation where the roof leaked inside and snuggly placed a tarp over the damaged roof area that prevented any leaks. They coordinated with our insurance company to verify their services would be covered. It was not a small job and they dove right in and got us taken care of. By the end of the day, roof was nicely covered just in time for the next round of rain. Can't praise the PuroClean crew enough. Would highly recommend.
Amanda Kishel
Amanda Kishel
5 ★★★★★
I know I can't see how dirty the ducts running inside your floors and ceilings are but I want to keep them clean for the health of my family. The staff was super friendly and flexible when setting up the appointment. And once they got to my home the two men were careful, professional and cleaned up after each vent. I was floored by how disgusting our HVAC vents are! I keep a clean house- have zero carpet (allergies, asthma & pets=perfect storm) I have a house cleaner come religiously every 2-weeks (for the last 6 years) my Roomba runs daily (sometimes 2x a day) and I still vacuum extra when needed. They even got gravel out of my downstairs vents.These are in my house- before and after and the guys doing it- PuroClean by Osborn did a fabulous job! I am so happy with their work!
Louis Lowe
Louis Lowe
5 ★★★★★
Quick Response Great Work Ethic Explained everything well to me who has never been through needing a water damage restoration service company before. We would definitely consider using them again.
Tamela Cunningham
Tamela Cunningham
5 ★★★★★
PuriClean has two great customer service oriented workers named Joe and Courtney. I had an emergency flooding situation while caring for my Dad at the hospital. Joe and Courtney immediately addressed my concerns with the flooding and mold situation with a sense of urgency. Joe and Courtney were professional throughout the process while understanding the need for my schedule to be flexible with attending to my Dad at the hospital. I really appreciate the two going over and beyond to answer my questions and address my concerns. Joe and Courtney were friendly and great listeners! Joe and Courtney needs to be recognized for their customer service excellence with completing excellent job! Thank you Joe and Courtney! It was all honor to meet and be able to work with you both!
Lori Murray
Lori Murray
5 ★★★★★
I was amazed with the prompt arrival, and the technicians vibrant personality. Very professional, polite and well mannered. Courtney Wright made a rough day a whole lot brighter! I will recommend Puro Clean to everyone. In today's world it's hard to find a Company that will actually do what they say they will and have such an impressive employee. She went above and beyond. Merry Christmas Courtney and Puro Clean. You made my holiday a lot brighter!
Amanda Bird
Amanda Bird
5 ★★★★★
I had just planted flowers and turned my water on to water them. Walked in my house several minutes later to find out that my water spigot had busted between my walls and flooded my living room and bedroom. It was after hours and I had no idea who to call. PuroClean was the first company I had thought of because I had heard of them through a friend. I called and Zach was there in no time with the equipment needed to dry out my floor. He was very professional, reliable, friendly, and very efficient. My floor was dry within 24 hours. Everything went very smoothly. I was worried and stressed out for nothing because he did an amazing job. I would highly recommend PuroClean by Osborn.
Kyle Reninger
Kyle Reninger
1 ★☆☆☆☆
*DO NOT USE THIS COMPANY FOR INSURANCE CLAIMS* We had a flood from a broken washer in January 2018. Nationwide is our insurance provider, and insisted that the whole process would be much easier for us if we used their preferred contractor, PuroClean of Muncie. Additionally, they said there is an additional 5 year warranty added for using Nationwide's contractor. We reluctantly agreed, as we had never heard of them, and knew other damage contractors that had been recommended. From the start, communication was limited and strained at best. We are small business owners ourselves, so we can understand being overworked and underpaid. We worked with them the best we could, and they worked with us when they had time. We were patient, understanding, and compassionate with them during the whole process. Many of the PuroClean employees we worked with, were the same, sans the owner, who we saw once or twice the whole time (again, understandable). However, the subcontractors they hired were of the WORST quality. They left trash and cigarette butts in our home. They injured one of our cats through incompetence (which caused hundreds in vet bills). They did not fix all of the damaged walls, they simply patched huge portions, which only became obvious years later. The did not prime before painting. They damaged antique original baseboards. We complained to PuroClean and asked for the errors we noticed to be fixed prior to us signing the completion. They came back and did a half hearted attempt at covering up some mistakes. By that time, exhausted from months of delays, months of our home is disarray, and being overwhelmed, we signed just to be done with it all. Fast forward to March 2022. We had new flooring installed upstairs, unrelated to this damage. This flooring contractor noticed our downstairs flooring, and mentioned how he had a lot of issues with it. I showed him how it had started to peel where there was surface moisture from animals, even though it was supposedly “water proof”. He said the company is no longer making it because of this issue, and that he was able to file warranty claims to have it replaced. I contacted PuroClean immediately to see about this. They sent out Billy. Friendly guy. He inspected and took pictures. He agreed that it should not have happened, and that the flooring was not the quality it was said to be. He said he would follow up with Nationwide and us. Then he said they couldn’t locate our records, so I located them and sent him the information needed. Weeks went by. No contact or update. I would try checking in and get short answers basically saying still waiting. Months went by. I finally was able to get ahold of Nationwide, who then referred me to their contractor connection third party company. They took weeks to review, and said that PuroClean says their warranty is for only a year, and therefor will not cover replacing the flooring. That was just today, July 27. 4 months later. And still never heard anything back from PuroClean themselves. Regardless of the warranty dispute, the absolute worst communication from any company I have ever experienced.
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About PuroClean of Muncie

PuroClean of Muncie is a trusted Water Damage Restoration Service located at 4319 W Clara Ln #299, Muncie, IN 47304. Serving both residential and commercial clients, the company provides comprehensive restoration solutions designed to assess, mitigate, and fully restore properties affected by water intrusion and related issues. The team emphasizes rapid response, professional workmanship, and clear communication to help customers navigate difficult circumstances with confidence. Their services cover a wide range of water-related challenges, from initial containment and extraction to thorough drying, dehumidification, and final restoration. The facility is equipped to handle emergencies around the clock, ensuring that clients receive timely assistance when every minute matters. PuroClean of Muncie understands the stress that water damage can bring and focuses on restoring safety, comfort, and the integrity of the property for homeowners and business owners alike.

The company offers a robust slate of services to address both immediate needs and longer-term restoration goals. This includes Water Damage Restoration, Water Mitigation, and Water damage-related cleanup & repair, as well as specialized processes such as Applied Structural Drying and Applied Microbial Remediation. They are prepared to manage Clean Outs for contents and structures, and can handle both Commercial And Residential projects, including Commercial Property restoration work. In addition, PuroClean of Muncie provides Disaster Cleanup and Disaster Restoration services, Fire damage cleanup & repair, and Flood Damage recovery. Their mold-related capabilities include Mold Removal & Remediation and Mold inspection, ensuring a proactive approach to indoor air quality and structural health. They also address less common but critical scenarios such as Sewage cleanup and comprehensive Coronavirus Cleaning and Coronavirus Cleanup Services to maintain safe environments. The team demonstrates expertise across a broad spectrum of needs, from residential flood restoration projects to large-scale commercial property rehabilitation. Their commitment to thorough, professional service is evidenced by feedback from clients who value timely response, clear communication, and dependable collaboration with insurance providers during the restoration process.

With a customer-first mindset, PuroClean of Muncie prioritizes safety, damage prevention, and sustainable results. The staff collaborates closely with clients to explain procedures, set realistic timelines, and coordinate with insurers when appropriate. Their dedication to quality workmanship is paired with flexible scheduling and attentive service, aiming to minimize disruption while achieving complete restoration. The company’s dedication to excellence is reflected in the experiences of homeowners and business owners who rely on them for dependable, compassionate, and effective restoration services. PuroClean of Muncie remains committed to delivering professional results across both emergency and planned projects, helping communities recover swiftly from water-related emergencies and creating safer, healthier living and working environments for their clients.

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