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Kustom Restoration

Kustom Restoration in Fort Wayne offers comprehensive water damage restoration services, including moisture removal, structural drying, and mold remediation. Serving 46802 with expert, reliable recovery solutions.

Water Damage Restoration Service at 2750 Brooklyn Ave in Fort Wayne, IN 46802

Operational
★★★★★
Rating: 4.5 based on 51 reviews
Address: 4310 Illinois Rd Unit 7104, Fort Wayne, IN 46804
Phone: 12604584915
Emails:
Adam Brown (Operations Manager, National And Large Loss Division) - [email protected]
Alex Payne (Large Loss Estimator/Consultant) - [email protected]
Andrew Zavodney (Assistant Project Manager) - [email protected]
Employees: 200
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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Kustom Restoration

Kustom Restoration Services

24/7 Emergency Response

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24/7 Emergency Response is nonstop support to handle urgent issues anytime, day or night. It involves rapid assessment, immediate action, and coordination with teams to restore safety and services, with round-the-clock access for urgent help.

24/7 Emergency Restoration Services

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24/7 Emergency Restoration Services provides rapid, around-the-clock help to recover and repair property after disasters like floods, fires, or storms, including assessment, cleanup, drying, remediation, and coordinating with insurance to restore spaces safely and quickly.

Applied Structural Drying

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Applied Structural Drying is a service that uses specialized equipment to remove moisture from structures after water damage, drying walls, floors, and foundations to prevent further problems and restore building stability.

Building Consulting

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Building Consulting helps clients plan, design, and manage construction projects. It involves feasibility studies, code and safety guidance, cost estimates, project scheduling, contractor selection, risk assessment, and ensuring the project meets goals on time and within budget.

Carpet Cleaning

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Carpet Cleaning is a service that removes dirt, stains, and odors from carpets using cleaning solutions, brushes or machines, and often extraction or steam methods, improving appearance and hygiene for homes or businesses.

Commercial Property

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Commercial Property is a service that helps you buy, sell, or manage business real estate like office, retail, or warehouse spaces, including market research, pricing, listings, negotiations, due diligence, leases, and property management to support business needs.

Construction And Restoration

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Construction And Restoration is a service that builds new structures and repairs or restores existing ones, handling planning, materials, and workmanship to ensure safe, durable, and well‑finished buildings or spaces.

Covid 19 Decontamination Services

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Covid 19 Decontamination Services is professional cleaning to remove virus contaminants from spaces, using approved sanitizers, equipment, and safety protocols to disinfect surfaces, rooms, and air, aiming to reduce infection risk in homes or workplaces.

Disaster Cleanup

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Disaster Cleanup is a service that helps restore homes or businesses after damage from events like floods, fires, or storms. It involves safety checks, removing debris, cleaning, drying, sanitizing, and repairing to return spaces to usable condition.

Emergency Disaster Recovery

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Emergency Disaster Recovery is a service that helps quickly restore essential systems and data after a disaster, using rapid response planning, backup restoration, on-site and remote support, and prioritized steps to get businesses back to normal with minimal downtime.

Environmental Remediation

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Environmental Remediation is the process of cleaning up pollution from soils, water, or buildings to protect people and the environment. It involves assessment, planning, and treatment methods to remove or contain contaminants and restore safety.

Fire Damage Cleanup

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Fire Damage Cleanup is a service that safely removes smoke, soot, and water damage after a fire, cleans and sanitizes surfaces, secures damaged areas, and restores belongings and structure to reduce further harm and prepare the property for repairs.

Fire Reconstruction

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Fire Reconstruction is a service that assesses fire damage, preserves evidence, and rebuilds or repairs structures and belongings affected by smoke and heat. It involves inspection, soot and odor removal, cleaning, repairs, and restoring safety and functionality.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that removes soot and smoke, cleans and sanitizes affected areas, and repairs structural and cosmetic damage, restoring safety and normal use after a fire.

Flood Cleanup And Water Damage Restoration

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Flood Cleanup And Water Damage Restoration is a service that helps recover spaces after flooding or leaks. It involves removing water, drying and cleaning the area, removing damaged materials, sanitizing, deodorizing, and restoring floors, walls, and personal belongings.

Flood cleanup

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Flood cleanup is a service that removes water, dries and sanitizes affected areas, and repairs damage after a flood. It includes pumping out water, drying surfaces, removing debris, treating mold, and restoring rooms to safe, livable condition.

Flood restoration

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Flood restoration is the process of fixing water damage after flooding. It involves assessing damage, removing excess water, drying and ventilating, cleaning and sanitizing, repairing ceilings, walls, and floors, and preventing mold.

Insurance Claims

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Insurance Claims is the process of reporting a loss to your insurer, providing details and documents, and getting a payout or coverage according to your policy, to repair or replace damaged property or cover costs.

Local Service

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Local Service is a community-focused offering that connects residents with nearby professionals or services for everyday needs, such as home repairs, errands, or in-person assistance, handling bookings, scheduling, and on-site support.

Mold Abatement

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Mold Abatement is a service that removes and prevents mold growth in homes or buildings. It involves inspecting for moisture and mold, fixing leaks, cleaning affected areas, treating surfaces, and improving ventilation to stop recurrence.

Mold Damage

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Mold Damage service helps identify and remove mold growth from homes or buildings, testing for spores, inspecting affected areas, cleaning contaminated surfaces, and fixing moisture sources to prevent recurrence, restoring a safe, healthy environment.

Mold Remediation

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Mold Remediation is the process of safely removing mold from your home and fixing moisture problems that caused it, including cleaning affected areas, using tools to dry things out, and preventing future growth to keep indoor air healthy.

Mold Removal

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Mold Removal is a service that safely removes mold from surfaces, cleans affected areas, and fixes moisture problems to prevent growth, improving indoor air quality and protecting your home’s structure.

Mold cleaning

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Mold cleaning is a service that removes visible mold and cleans affected areas to prevent spread, using cleaning solutions, containment, and protective gear to improve air quality and prevent health issues.

Mold damage restoration

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Mold damage restoration is cleaning and repairing water-damaged areas to remove mold growth, stop further spread, and restore walls, ceilings, and belongings to their pre-damage condition using drying, cleaning, sanitizing, and repairs.

Mold inspection

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Mold inspection is a process to find mold growth in a home or building. A trained inspector checks for moisture, visible mold, and musty smells, collects samples if needed, and suggests cleanup and prevention steps.

Mold mitigation

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Mold mitigation is the process of removing existing mold growth and fixing moisture problems to prevent it from returning. It includes identifying moisture sources, cleaning affected areas, drying materials, and using proper containment and safety measures.

Mold remediation

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Mold remediation is the process of finding and safely removing mold from a home or building, cleaning affected areas, fixing moisture problems, and taking steps to prevent future growth so the space is healthier and safer to live in.

Proactive Disaster Plan Development

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Proactive Disaster Plan Development helps organizations prepare in advance by assessing risks, outlining step-by-step response actions, assigning roles, and testing drills to minimize damage, speed recovery, and keep people safe during emergencies.

Property Damage

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Property Damage is a service that assesses and repairs damage to buildings and belongings, including estimating repair costs, coordinating contractors, and documenting the extent of damage for insurance or legal purposes.

Property Restoration

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Property Restoration is a service that repairs and revives damaged homes or buildings, fixing water, fire, or storm damage, removing debris, cleaning, and restoring systems, surfaces, and finishes to bring the property back to its original condition.

Rebuild And Restore

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Rebuild And Restore is a service that helps recover and reconstruct a damaged or outdated system, data, or site. It involves assessing damage, restoring data, rebuilding components, and updating to a stable, working version with improved reliability.

Residential And Commercial

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Residential And Commercial is a service for cleaning, maintaining, and managing homes and business spaces. It involves housekeeping, facilities upkeep, safety checks, and quick responsive support for both private residences and commercial properties.

Residential Building

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Residential Building is a service that designs, plans, and oversees the creation of homes and apartment buildings, turning land into safe living spaces. It involves architecture, permitting, construction management, coordinating contractors, and ensuring quality and safety.

Residential Disaster Restoration

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Residential Disaster Restoration is a service that helps restore homes after damages like fire, flood, or storm. It involves assessing damage, securing the property, cleaning and drying, repairing structure and contents, and restoring safety and livability.

Restoration And Recovery

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Restoration And Recovery is a service that helps restore data, files, or systems after loss or damage and supports getting them back to normal. It involves assessment, repair, data recovery, and steps to prevent future issues.

Restoration Process

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Restoration Process is a service that helps repair and recover damaged items or sites, returning them to their original condition. It involves assessment, planning, careful restoration work, and ongoing preservation to prevent future problems.

Sewage cleanup

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Sewage cleanup is the safe removal and cleaning up of wastewater from drains, toilets, or spills. It involves containing the area, removing contaminated materials, cleaning and disinfecting surfaces, and disposing of waste following safety rules.

Smoke damage

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Smoke damage refers to harm to property from smoke and heat after a fire. It involves assessing and cleaning soot, deodorizing odors, restoring surfaces, and repairing damaged walls, ceilings, and belongings to restore safety and usability.

Storm And Hurricane Damage Restoration

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Storm And Hurricane Damage Restoration is a service that repairs and cleans up homes after storms and hurricanes, fixing structural damage, removing debris, drying and mold prevention, and restoring utilities and living spaces to safe, pre-event condition.

Storm Damage Cleanup

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Storm Damage Cleanup is a service that quickly assesses and removes debris, water, and hazards after a storm, secures the property, and restores safety and basic cleaning so interiors and exteriors are ready for repairs or rebuilding.

Structural Repair And Reconstruction

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Structural Repair and Reconstruction involves inspecting damaged buildings, fixing cracks, supports, and foundations, and restoring strength, stability, and safety through repair, replacement of parts, and rebuilding affected areas.

Total Restoration

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Total Restoration is a service that renovates and repairs damaged buildings, restoring structure, safety, and aesthetics. It includes assessment, planning, cleanup, repairs, and sometimes remodeling to return a space to its original or improved condition.

Water And Fire Damage

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Water And Fire Damage is a service that assesses and repairs damage caused by floods, leaks, or fires. It involves drying, cleaning, removing damaged materials, and restoring structure and safety to homes or businesses.

Water Damage Mitigation

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Water Damage Mitigation is the process of stopping further water damage and restoring a flooded or damp area. It involves assessing the damage, removing standing water, drying and dehumidifying, cleaning, sanitizing, and repairing affected materials to prevent mold.

Water Removal

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Water Removal is a service that quickly removes excess water from buildings after leaks, floods, or spills using pumps and drying equipment to prevent damage and mold, then dries and monitors to restore safe, dry conditions.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that removes standing water, dries and sanitizes affected areas, and fixes structural or cosmetic damage to prevent mold growth and restore your home or business to safe, normal condition.

Water damage-related mold removal

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Water damage-related mold removal is a service that cleans up mold caused by leaks or flooding. It involves inspecting the area, drying and dehumidifying, removing moldy materials, sanitizing surfaces, and implementing moisture controls to prevent regrowth.

Water damage-related pest control

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Water damage-related pest control is a service that fixes moisture problems and removes pests that thrive after floods or leaks. It includes detecting water issues, drying and mold prevention, and safely eliminating insects or rodents to protect your home.

Water removal

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Water removal is a service that finds and removes excess water from a space, building, or equipment, using pumps, extraction tools, and drying methods to prevent damage, mold, and moisture buildup, then dries the area thoroughly.

Kustom Restoration Reviews

Karrie Stapleton
Karrie Stapleton
1 ★☆☆☆☆
I wish I could leave a positive review as you requested via iMessage, Matt. But your company took over $10,000.00 of my insurance monies. Then the employees neglected my flooded basement til it finally became moldy. When they found out State Farm doesn't cover mold, I was told this company didn't feel they could make me happy. Very little demo was done in my basement. It was 6 days before my soaked and smelly carpet was removed. Nothing was done to negate mold from growing. My basement was left to mold, and they don't feel they should refund any of my monies or rectify the damage they've caused to my previously dry, mold free basement!! When I complained about the moldy smell, the technician tossed me an air freshener!!! Is this the review you'd like me to leave for this group? I'm so very tempted!! 😟 I've tried to call everyone I can in this company! I've been met with "he is on the phone", "he is out of the office" and one gal told me to "not call this number again!" I have little faith in this company. I showed, on paper, where they overcharged for so many items. I was told one thing only to be told another! I have documentation , and video, saved from several of Kustom's visits/contacts where neglect/fault was acknowledged. It hasn't been long since I've been able to fix and refinish my basement because Kustom took most of my insurance monies. I've had to find another company to eradicate the mold your company caused and finish my basement. It has cost me more than just taking money from my retirement account..which isn't rich! But your company made about $8,000.00 in profit! I'm not done with this unless we can come to a settlement/return of funds to me. Kustom didn't do what they claimed but wants to keep my $10,400.00 Would you feel right about this if it were your home???
Stacy Clark
Stacy Clark
5 ★★★★★
Working with Kustom was a great experience. They helped me understand what happened and they worked with me to find great partners to clean out my crawl space and restore it as quickly as possible. They made a stressful situation much easier with their responsiveness and professionalism. Plus… they are great supporters of families in the community and I love that about them! I hope I never need to but if I do I’d call them again in a heartbeat.
Sean Wooldridge
Sean Wooldridge
5 ★★★★★
We had a minor water spill through our floor that we decided might need professional attention. We called Kustom and they had somebody out to us on a Saturday very quickly. As the job progressed, we decided that it wasn't the right solution for what we needed. I suspect that their operations are geared toward more significant damage than we were dealing with. I told them that I was going to handle the rest on my own. They explained the risk that I was taking and that was that. I'm happy with the work that they did and I have nothing but respect for the way they handled me changing course. I wouldn't hesitate to use them in the future.
Derrick Neil
Derrick Neil
5 ★★★★★
I had the privilege of working with Kustom on a commercial property flood restoration, and I am thoroughly impressed with their expertise and service. From the moment they arrived, their team demonstrated efficiency and professionalism. They promptly assessed the situation, developed a comprehensive restoration plan, and executed it flawlessly. Kustom's attention to detail and commitment to minimizing downtime for our business were truly commendable. The communication throughout the process was excellent, providing peace of mind during a challenging situation. I highly recommend Kustom for their outstanding flood restoration services. Grateful for their expertise and reliability!
Steve Ludwiski
Steve Ludwiski
1 ★☆☆☆☆
After a backed up sewer line flooded our entire first floor, Paul and Sizko were here cleaning it up for use right away. The water mitigation was fast AND complete. After our project manager Adam took over to coordinate a significant amount repairs, those also were done correctly and in a reasonable amount of time. The long and short of it is, while I hope to not need their services again, they have gained a loyal customer and we will not think twice to give them our business again, should the need arise. -Steve Update - 3/5/2025 I am updating my review to a 1 star. While the above is true (with the exception of using KUSTOM's services ever again), they have very dishonest billing practices. I have paid every time they have requested, but still have not received an itemized invoice that has been requested by phone and in writing several times. This all stems from an $8000 charge that showed up months after completion with no invoice or explanation of these charges. When I requested the break down of the new charges so I could go back to my insurance, I was told no and received a lien on my home. So, I paid the bill and am now told they won't lift the lean until I pay an additional $1000 for lawyers fees that was not mentioned before. DO NOT PICK KUSTOM US, INC
Skydog
Skydog
5 ★★★★★
I can’t thank Joel Butler enough for being so helpful and kind to us through-out this whole process. We arrived home from our vacation and found our basement was flooded. Kustom Restoration team came to our rescue just hours after we called them. Team members were kind, polite and respectful. I was very impressed with their professionalism. Joel Butler was always very respectful towards us. He responded to our text/calls every time even though we knew he was busy. He followed through and always ready to help us to the next step. What a blessing it was to work with him. I highly recommend Kustom Restoration. You won’t be disappointed. Thank you for all you have done for us, Joel!!
Mike Albertson
Mike Albertson
5 ★★★★★
Kustom Restoration was highly recommended to me from my insurance agent for water damage in my basement. They were on-site quickly, and started the remediation. Once remediation was completed, Erica, the Project Manager, came to my house to review the restoration process. She stayed very involved throughout the whole process. They repaired the drywall, ceiling, baseboards, carpet, and coordinated the plumbing repair. They also relocated furniture during the carpet installation. Erica, and their whole team was great to work with throughout the restoration. I highly recommend using Kustom Restoration.
Revel Fitness
Revel Fitness
5 ★★★★★
Kustom responded immediately when our fitness equipment room flooded to remediate the water so we could get our clients back on some of the equipment the same day. They also repaired the damaged floors, walls, and trim in a professional and timely manner. I would use them again and recommend them if you need water remediation and/or restoration.
Amy D. Brown
Amy D. Brown
2 ★★☆☆☆
Company did a restoration job for insurance and I admit I'm pleased with the quality of work. Workers were pleasant and were on time and efficient. They made sure to clean up before they left after job was completed Well, the roof work they did has started leaking again with a heavy rain this week (5/9/24). The painted wall is sagging, the ceiling is pulling away and the carpet is now wet. Their contracts don't say they guarantee the work, so....... And, if I make a claim with my insurance, they will inevitably drop me!
Butterfly Angel
Butterfly Angel
5 ★★★★★
This company was recommended by my home owner's insurance company based on the quality of work they have done for other customers. I had an old water heater bottom seal give out which flooded part of my house. They responded quickly & the guys were professionally friendly and thorough in ensuring everything was dried out properly - ran an air purifier & dehumidifier to ensure no mold formed, & even offered to save as much original wood baseboards as possible & labeled which area they came from (much appreciated later during the restoration process). They also used a environmentally/pet friendly disinfectant spray over all the floor surfaces afterwords. If I were to experience similiar circumstances necessitating this company's services again I would certainly use them again & highly recommend them to others.
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About Kustom Restoration

Kustom Restoration is a Water Damage Restoration Service located at 2750 Brooklyn Ave, Fort Wayne, IN 46802, serving both residential and commercial clients. The company provides 24/7 Emergency Response and 24/7 Emergency Restoration Services to address urgent water events, floods, sewer backups, and related emergencies. Their offerings include a comprehensive range of restoration and mitigation services designed to restore properties to their pre-loss condition and to mitigate health and safety risks associated with water damage. The team emphasizes proactive planning through Proactive Disaster Plan Development and works closely with homeowners, property managers, and insurance providers to coordinate effective recovery efforts. In addition to water-related services, Kustom Restoration handles Environmental Remediation, Mold Abatement, Mold Remediation, Mold Removal, Mold Inspection, and Mold Mitigation to address mold concerns often associated with water intrusion. They provide Sewer cleanup, Carpet Cleaning, and various Cleaning and Restoration tasks to ensure indoor environment quality is restored. For larger or more complex projects, they offer Construction and Restoration, Structural Repair and Reconstruction, Rebuild and Restore, and Disaster Cleanup to manage the full lifecycle of recovery from initial mitigation to final reconstruction. The company supports both Residential and Commercial properties with services tailored to each setting, including Residential Disaster Restoration and Commercial Property restoration programs. Their capabilities also cover Fire Damage Cleanup and Fire Reconstruction when fires accompany water events, as well as Smoke damage remediation and Storm and Hurricane Damage Restoration to address weather-related incidents. Kustom Restoration collaborates with Insurance Claims professionals to help customers navigate the claims process, and they highlight Local Service to emphasize accessibility and on-site presence. They emphasize a thorough Restoration Process, from Water removal and Water Mitigation to post-damage cleaning and documentation. Their portfolio includes services like Flood Cleanup and Water Damage Restoration, Flood Cleanup, Flood Restoration, and Water damage-related cleanup & repair, ensuring a broad approach to water damage challenges. The team also offers Covid 19 Decontamination Services and Environmental Cleaning to maintain safe indoor environments, reflecting a commitment to health considerations in post-event restoration. Overall, Kustom Restoration presents as a full-service restoration partner focused on rapid response, professional project management, and coordinated recovery for both homes and businesses facing water, mold, fire, or storm-related damage.

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