Kustom Disaster Restoration

Kustom Disaster Restoration Reviews

SugarStone Appraisals

5 ★★★★★

We had a pipe that froze over the Holidays and had water everywhere. It was awful and we had family coming over the next day. This company was so fast and they did a great job. Had everything cleaned up in no time allowing us to enjoy the holidays with our kids and family. Jake was extremely professional and we would recommend this service to anyone in the future for water damage/clean up.

Jennifer Bosworth

5 ★★★★★

This company really help us over the holidays. We had a lot of damage due to freezing pipes. They came out quickly and did wonderful work. Would highly recommend them to anyone! Dane and Cam were a pleasure to work with.

Meg

5 ★★★★★

I’m glad a friend suggested Cat 5 after we had water damage. Jack was really easy to work with, professional, helpful and reliable. He explained and broke projects and costs down for me and was available to answer questions. I really appreciated his attention to details and we are very happy with the work they did to put our home back together.

Jan Reed

5 ★★★★★

A big shout out to Jake and crew at Kustom for nearly immediate response to a water problem encountered over the holidays. The professionalism, courtesy, communication and level of service was over the top. The respect they gave our property by keeping it protected from further damage or dirt was particularly appreciated not to mention the speed and efficiency they took to resolve the issue at hand. I would highly recommend Kustom!

Chris Basham

5 ★★★★★

Tom is very professional, communication is excellent and his team was a pleasure to work with. They went above and beyond to get my house in order after a water line break Highly recommend this company and I would use them again

Kate Henry

5 ★★★★★

Apartment completely cleaned of pesticide contamination. EVERY surface cleaned quickly and thoroughly. Walls, ceilings, cabinets inside and out, carpets left clean and DRY, appliances, hotwater heat fins clean, lighting, windows, woodwork spotless. Shower rust GONE, room sparkling. No repainting required. Building owner severely allergic so needed disaster restoration. VERY satisfied. HIGHLY recommend this pleasant and respectful crew. Would definitely hire them again. Furnace/ductwork scheduling for other apartments.

Erin Koerner

1 ★☆☆☆☆

If I could give negative stars I would. Cat 5 was supposed to come out and do restoration to my home post kitchen fire. They did- and they did a less than acceptable job. They spilled paint on a bedroom comforter. They did cover up ANY of my furniture. They left areas unpainted or half painted. They did not remove anything off the walls, they simply painted around things. They got paint on my original hardwood floors. Rude and condescending workers. I simply cannot believe what a horrible experience I had.

Thomas Spellman

1 ★☆☆☆☆

We had a fire in our restaurant in October. The guys they sent out were lazy, and slow, out of 6 of them only one was a hard worker. My staff had to keep cleaning behind them to get them to keep going. We were charged for everyone being there working even when 2 or 3 of them would be sitting outside or in the van smoking. They over charge and take advantage of the billing situation with the insurance company. They did less then 40% of the work we were quoted for and charged 85% of the quoted amount. Including trying to charge for equipment never used. We are a restaurant and can't afford to be closed but I feel this company only cares about how much they can squeeze from the insurance company. I would not complain if they charged me double the amount if they would of worked and just got job done. I would not recommend this unless you have no time line or your going to stay there and do much of the work yourself.

Linda Keel

5 ★★★★★

I would like to Thank Tom Michelin and his Team for all the countless hours and effort that was put into the work of building my house back to the home only one could imagine. I am truly grateful to each and everyone for all. My overall rating is 10 STARS - CAT5 RESTORATION - YOU ALL ROCK. Thank You, Linda Keel

Karen Weiss

5 ★★★★★

My husband and I didn't know where to start and my neighbor told me to call Mary. She was AMAZING and was able to assist us right away! I will be recommending Kustom to all my friends and family!!

About Kustom Disaster Restoration

Kustom Disaster Restoration is a trusted water damage restoration service serving Orland Park and the surrounding areas from its location at 11560 184Th Pl, Orland Park, IL 60467. The company provides a comprehensive suite of recovery and restoration services designed to help homes and businesses recover quickly from water, fire, and related incidents. Their approach blends technical expertise with compassionate customer service to minimize disruption during stressful events. As a full-service organization, they operate as a water damage restoration service, building restoration service, fire damage restoration service, and general contractor, offering coordinated, end-to-end solutions that address both immediate emergency response and long-term repairs. 

The team emphasizes rapid response to preserve structure and contents, then moves through assessment, containment, moisture remediation, and cleaning. Their capabilities extend from mitigation and extraction to drying, deodorization, and preventative measures to reduce the risk of mold and secondary damage. They collaborate closely with clients, insurers, and third-party professionals to ensure transparent communication and timely progress updates. The company is known for maintaining professional timeliness, meticulous attention to detail, and a respectful approach that protects a client’s property and belongings throughout the restoration process. 

Client feedback highlights their reliability and scope of service. Positive experiences describe quick response times, thorough cleanup, and clear explanations of costs and steps involved. Several excerpts praise staff members for professionalism and dependable service during stressful situations, including holidays and urgent emergencies. While some reviews note mixed experiences, the majority reflect satisfaction with the company’s readiness to handle water damage restoration, cleanup, and reconstruction tasks. These accounts underscore a commitment to restoring homes and businesses to pre-loss conditions and sometimes better, with emphasis on communication, quality workmanship, and coordination with insurance processes. 

Kustom Disaster Restoration also showcases capabilities in building restoration, from structural stabilization to cosmetic repairs, ensuring that spaces are safe, compliant, and restored to their original or improved condition. Fire damage restoration services cover contents handling, structural assessment, smoke and soot remediation, and reconstruction. As a general contractor, the company can manage project scope, subcontractors, and scheduling to deliver streamlined, efficient projects that align with clients’ budgets and timelines. The combination of emergency response, restoration, and construction services positions Kustom Disaster Restoration as a versatile partner for property recovery. 

Clients looking for dependable disaster recovery support in Orland Park can expect a service-oriented team that prioritizes safety, communication, and craftsmanship. From initial assessment to final walkthrough, the company aims to restore not only structures but also the sense of security for homeowners and business owners alike. Their integrated approach helps reduce the burden of navigating complex restoration processes, offering a clear path from damage to restored functionality. Customers seeking reliable water damage restoration, building restoration, fire damage restoration, or general contracting can find a local ally in Kustom Disaster Restoration.

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