CRDN of Northern Illinois

CRDN of Northern Illinois Services

CRDN of Northern Illinois Reviews

Vanessa Palafox

1 ★☆☆☆☆

This cleaner was picked by insurance to clean the smoke smell from our clothes due to a fire at our home. We are a family of 6 - it was a large order 56 bags worth! We sent emergency items to them and to Servpro- Servpro delivered within 2 days. CRDN took 2 weeks!!!! They have held our items now going on 10 weeks they promised an 8 week turnaround time. They can’t give me a timeline on “inspection delay” - they won’t release any of items already inspected and at this rate my kids will be outgrowing all their clothes. They confirmed they would rush our shoes - to get them to us sooner, we still haven’t received them. Very disappointed on lack of promptness even to get a timeline or percentage complete. 2 stars for Rachel and Jessica whom do seem are trying to get answers but still are unable to give me any timeline. If you are looking for a quick turnaround time go elsewhere.

Carey

1 ★☆☆☆☆

They destroyed over 50 pieces of clothing, and chipped an 84 inch TV, but have been unresponsive with a resolution

Joanna Lyne Wright

1 ★☆☆☆☆

BEWARE CROOKS!!! This company is only here to screw the insurance companies, they send a lady out by the name Lisa Parducci, to do my cloths and electronics she was fine until she told me they were going to fix my tvs after I watched multiple gallons of water go threw back end and i told here no way then her whole attitude turned 180 she is one of the pushy rudest people I have ever met when she did not get her way, she then send two ladies out to pick up cloths the had 8 inches of snow in back yard and lady pulls right in back yard and get stuck and ruts the the grass and has to be towed out, the take my cloths, call a few days later and they tell me the are in production and I tell them to stop and they tell me NO, they are no holding my cloths and wives wedding dress for three months hostage, so they can charge my insurance company daily for storage, wonder why ever body Insurance is so High!!! Also stay away from Jessica as bad as LISA!!!

Pamela Mikulec

5 ★★★★★

Lisa was spectacular! She was clearly skilled at her job, very responsive and, importantly, sensitive and compassionate. Experiencing a fire and its insidious, extensive damage first hand is shocking and overwhelming. Lisa was indispensable in helping me through it. She is a true professional and an extraordinary person. Kudos to you, Lisa! And, thank you from the bottom of my heart.

Phyllis Field

1 ★☆☆☆☆

They returned some of my clothes smelly with rips and stains after a water loss in my home. Also delivered boxes and boxes of items from my home that included uncleaned boots, shoes and purses AND personal checks and.checkbooks!! Why would they have to take checks from my home? They promised to pick up on Friday, but didn't!! Now I have to sit with contaminated stuff all weekend? No, my husband had to move all of this stuff from our rental home all by himself, despite someone from CRDN sitting in his car at the time, he would NOT help my husband!!!! They also delivered five boxes of contaminated clothes with a sticker that said "items in this box cannot be restored- do not open them or other items could become contaminated. I refused these boxes and could not believe they were delivered to me. At first I thought the awful smell was coming out of these boxes, but after the guy left, I realized this awful smell was on ALL the clothes and the boxes! They never cleaned the items in the boxes!! This is a total mess-up by CDRN in Geneva. Illinois.

Myke Lay

1 ★☆☆☆☆

They are liars,cheaters and and not a reliable company. They have not done anything to help my cousin's with their damaged property. Especially Jessica, they took our clothes, electronics and states this is the insurance money not ours. They've stolen half the stuff they removed from the home. Clothes are not cleaned.

cherie jurcik

5 ★★★★★

Superior quality cleaning of my clothes, shoes, and purses. Very fast work on immediate needs. Wonderful delivery service. This is an excellent company that I would be proud to recommend to family and friends.

Heidi Morgan

5 ★★★★★

Lisa, from CDRN, went above and beyond to help us. She really was compassionate and understood our needs. She went above and beyond to support us and help us. We can’t ever thank her enough for her kindness. All of the rest of CDRN’s work on our clothes and electonics has been wonderful. The things that they do really matter when you think you have lost so much. Lisa and CDRN have been a total blessing!

Matt Hagen

1 ★☆☆☆☆

I wish I could put lower!!!! This is absolutely the worse place ever!!!! I had a house fire and when I got tricked into payment when the insurance company was paying for the items. After I payed for the items and told them I was stopping by the same day. They did nothing but argue with me when I got here "To Geneva cleaners" and did not have my items. Special thanks goes to Jessica for the knife in the back when someone is down!!!!!

Joseph Hrejsa

1 ★☆☆☆☆

They returned pillows in a plastic bag that were wet, when I called the Geneva office, they said it was a different office & they would try to locate which one...nothing but mold on those pillows so far.

About CRDN of Northern Illinois

CRDN of Northern Illinois is a dedicated water and fire damage restoration service located at 130 W State St, Geneva, IL 60134. Serving the Northern Illinois region, the company specializes in comprehensive recovery solutions for both residential and commercial properties. Their services span emergency response, fire damage restoration, smoke damage restoration, textile restoration, and water damage-related cleanup and repair, ensuring that clients receive thorough care from initial response through final restoration. In addition to their core offerings, CRDN of Northern Illinois emphasizes odor control and content restoration, providing targeted solutions for clothing, textiles, and other valuables affected by fire, smoke, or water events. The team is equipped to handle complex cleanup challenges, including mold considerations associated with water intrusion, and they work with insurance providers to facilitate efficient claims processes. The organization describes its scope of work as including fire damage cleanup and repair, smoke odor mitigation, textile restoration, and water damage-related cleanup and repair, highlighting a holistic approach to restoring both structure and contents. The business operates with a focus on emergency readiness, prompt on-site assessment, and meticulous handling of items that require professional cleaning or restoration. Clients can expect a coordinated effort that combines rapid response with careful documentation and repair strategies to minimize disruption and protect personal belongings. CRDN of Northern Illinois also addresses the emotional and logistical aspects of loss by coordinating transportation, storage, and fulfillment of restored textiles and garments, aiming to restore normalcy for families and businesses after damaging events. While the experience may involve navigating insurance requirements, the firm commits to transparent communication, ethical practices, and adherence to industry standards for fire, smoke, and water restoration, as well as mold remediation when necessary. The Geneva location serves as a local hub for rapid mobilization, expert equipment, and trained technicians dedicated to returning spaces and contents to pre-loss condition whenever possible. With a focus on safeguarding fabrics and other valued textiles, CRDN of Northern Illinois positions itself as a trusted partner for fire, smoke, and water damage recovery in the community.

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