PuroClean of Downtown Chicago

PuroClean of Downtown Chicago Services

PuroClean of Downtown Chicago Reviews

Reese Pulver

5 ★★★★★

Ruben and his team were extremely helpful during a time of urgent cleaning and repair. From the start he was understanding, flexible, responsive and kept us in the loop during the whole process. Every item was professionally packaged, cleaned, and returned. I can tell all of our belongings were handled with care and individually wrapped and put back upon return. I would recommend this service to anyone in the Chicago area in need of efficient cleaning. Thanks again!

William Roth

5 ★★★★★

My experience with Puroclean and their staff has been phenomenal. They were always in communication, answering my calls, questions, and emails. My condo had a pipe burst and I called another mitigation company before Puroclean. That was a mistake… Puroclean came in to pickup the project and I worked with Gaby to build everything back. Gaby was great and worked with me and the tenant on scheduling work.

Giselle Rodriguez

5 ★★★★★

Puroclean was so helpful when we had a plumbing emergency, they were prompt, worked well with our insurance, and gave us updates along the way. Sergio, Nichole, and Isidro were diligent in getting everything set up, they were true professionals. Would recommend for any mitigation/restoration needs you have.

Jason

5 ★★★★★

I called PuroClean for an emergency service for water cleaning from a backup sump pump causing 1-2 inches of water buildup in the basement, as a new homeowner things like this can’t be daunting, I can say for guarantee making the call for the help was the best decision. Dylan had walked me through the process of what needs to be done and made sure before they proceed that I get my sewer situation fixed, so no mishaps can happen along the way, he was diligent and knowledgeable in handling the situation and gave me every measure of action so they can help with the cleanup as efficiently and effectively as possible. As they had a great resource of equipment and countermeasures to make sure no water was lingering and went above and beyond. I appreciate Dylan, Dallas, and Ruben and the rest of the team for taking what they do best to make sure the house was safe from the disaster that had happened, thank you so much.

Eric Rempel

5 ★★★★★

Had a great experience. PuroClean was recommended by my insurance company, and unlike other contractors I reached out to, they answered the phone right away, were on-site the next morning, and followed up with clear communication. Dylan was incredibly helpful throughout the whole process.

Delilah Cuevas

5 ★★★★★

Puro Clean was prompt, professional, and extremely thorough. They clearly explained the three-step mold remediation process, including why it was necessary to cut into the walls and properly treat the mold. The job was completed efficiently and within a reasonable timeframe, with great attention to detail. I highly recommend their services. I had the pleasure of working with Jonathan and Eric, and they made an excellent team—knowledgeable, respectful, and easy to work with.

Lesa Moore

1 ★☆☆☆☆

Update: a few weeks after I posted this wonderful review I found out that I still had sewage waste in my home, PuroClean cross contaminated my entire house, and they lied on me. They didn’t put on any protective gear. They sat their tools in the waste and probably contaminated someone else’s home, they didn’t actually “clean” anything. They put a spray on top of the area. They said there was no moisture in my bathroom but still put the machine in my bathroom because “he(Daemon) was going to charge the insurance company for it anyway”. I started feeling sick a couple of weeks after they “cleaned” and found out from another company that they in fact did not clean. Waste was still on the bottom of cabinets that I told them got wet. The dishwasher had waste on the side of it and they left it in the middle of the kitchen. They left the cabinet front that contained waste was in my living room sitting and said they couldn’t take it. He did spray something on it and wiped it with one of their feet microfiber towels. Oh I almost forgot, they said we refused cleaning of the carpet they left. They never asked. They said there was dog feces on the floor, there was not and if there was they never said anything to me about it. My dog is very well trained and goes outside in backyard. I WOULD NOT RECOMMEND PURO CLEAN TO ANYONE!!! Original Post My PuroClean Crew, Daemon-Epi-Ruben, were great! They responded immediately. Came in moved everything very carefully. Cleaned it all and moved it back in place. They explained everything to me. Super professional! Would recommend them friends and family.

Domenico

5 ★★★★★

PuroClean did an amazing job at my house. They were fast to respond, effective to mitigate and detailed oriented on the repairs. Laura Bartoli, Eric and Dylan’s team are like no other around! If you are picky like me and need the job done well call these guys, you won’t regret!

Stephen Igou

5 ★★★★★

John and Ruben were excellent when our 2 bedroom flooded. Daily calls day and night updating us on the process. They made us feel taken care of during a horrible situation I would highly recommend using them.

Evan Skinner

5 ★★★★★

Israel, Isidro, and Ruben R. Were extremely helpful and took great care of our home during a water crisis. Thank you to these gentleman and the PuroClean team for their responsiveness. Andrew Ramos and Gabriel were outstanding keeping contact to help guide the house restoration through to completion.

About PuroClean of Downtown Chicago

PuroClean of Downtown Chicago is a dedicated Water Damage Restoration Service located at 3536 W Potomac Ave, Chicago, IL 60651. Serving the Chicago area, the team specializes in comprehensive water and fire damage restoration, providing a full spectrum of services to restore homes and businesses after emergencies. The company emphasizes rapid response, clear communication, and meticulous workmanship to minimize secondary damage and shorten recovery timelines. Their approach blends industry-tested techniques with modern equipment to address a wide range of incident scenarios, including sudden leaks, flooding, sewer backups, and the aftermath of fires. PuroClean of Downtown Chicago offers a coordinated service plan that covers emergency mitigation, cleanup, drying, dehumidification, and restoration, ensuring properties return to pre-loss condition with minimal disruption to occupants. The staff works closely with insurance providers to streamline claims and coordinate timelines, often expediting clearance for occupants and reducing stress during a challenging time. The organization lists several core capabilities under its categories and services, including Water Damage Restoration Service and Fire Damage Restoration Service, reflecting a dual focus on both water-related emergencies and fire-related incidents. In practice, this includes Fire damage cleanup & repair, Flood cleanup, Flood restoration, Mold cleaning, Mold damage restoration, Mold mitigation, Mold remediation, Water Damage Restoration in Chicago, and Water damage-related cleanup & repair, demonstrating versatility across moisture-related issues and structural recovery. The firm underscores a commitment to safety, adhering to industry standards for containment, PPE usage, and contamination control, while maintaining transparent communication with clients, insurers, and property managers. Customer reviews in the area highlight dependable, professional responses, timely updates, and careful handling of belongings during the restoration journey. The team is described as responsive and knowledgeable, with staff members such as Gaby, Dylan, Ruben, Jonathan, Eric, Sergio, Nichole, Isidro, and others repeatedly cited for their professionalism and ability to coordinate complex projects. Residents and business owners can expect not only emergency mitigation but also a thoughtful, end-to-end restoration process designed to restore comfort and safety to living and working spaces after water and fire incidents. PuroClean of Downtown Chicago positions itself as a trusted partner in times of crisis, delivering reliable service, clear communication, and a thorough, customer-centered recovery experience. By combining swift action, comprehensive service offerings, and a focus on homeowner and tenant needs, the company aims to restore properties efficiently while minimizing disruption to daily life and occupancy.

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