Flood Pros USA

Flood Pros USA Reviews

David Priem

1 ★☆☆☆☆

Our home was flooded due to Hurricane Helene, we called Flood Pros USA and they were very responsive and were onsite within a few hours and ready to help. Their service is not the issue I have, it is the price they ended up charging and how they went about it. We were literally standing in flood water in our home when they arrived and we asked point blank what is the remediation going to cost and Anthony said he isn't sure, I said I'm not letting you start any work until you can provide me an estimate so he goes and calls his boss, owner of the company and comes back and tells me it will be roughly $20-$25K so we agree on that verbally. A month later we get the bill and it's over $50K and the owner calls my wife after business hours on a Friday night demanding payment and threatening to put a lien on our home if we don't pay immediately. She asked him about the verbal agreement for $20K-$25K and he says they have her voice recorded agreeing to pay whatever it takes to take care of the flood remediation damage. This company is Shady to say the least, don't use them.

Ayanna Dominguez

5 ★★★★★

I reached out to Flood Pros for help with my insurance claim. Allstate was refusing to pay my water damage claim. Jamal who responded to my call put my mind at ease when he said that he would help me. Jamal was excellent at explaining each step, instructing me on how to confront Allstate and move my water damage claim forward. He walked me through the process explaining every step. He was easy to reach, always returned phone calls and very patient when answering all of my questions. He even spoke directly to Allstate on my behalf! He went above and beyond. In this stressful situation, his professionalism and responsiveness was outstanding! The end result, Allstate paid my claim, more than I expected. I was able to get my bathroom and floors done. Jamal didn’t have to help me there was no money in it for him, but he did, and that’s rare! Thank you Jamal!

Raymond Loggins

5 ★★★★★

This company is amazing. Tyler help us out when we were recovering from a house fire. They stepped up and ensured we had what we needed to get back on our feet. They brought us equipment to get us powered up late at night at last minute on the same day. They are compassionate, caring and understanding. They are very knowledgeable and explained what would need to be done safely. I would recommend your first call after a disaster to Flood Pros.

Jeff Hochberg

5 ★★★★★

Ryan is incredible! He took my call late Sunday night while I was standing on my front porch - drenched. He set my mind at ease and said he would be at my house on Monday morning. Not only did he get to my home on Monday morning, he was early! He walked around the affected areas and was transparent about what he saw and what needed to be done to get things back in order. The best part - he told me how to do it myself and said my wife and I did a great job of getting things under control ourselves! Who does that? Not very many people. I feel like had I called anyone else besides 24 Hour Flood Pros, someone would have come out and charged me a ton of money to do work that wasn’t necessary. When you need someone that’s an honest businessman and stands behind his profession, call Ryan!

James Carter

5 ★★★★★

Flood Pros USA is amazing! Jayson was very kind and helpful and did an awesome job with my rental property! Definitely recommend!

karen langell

5 ★★★★★

Our restaurants had a pipe freeze and flooded all three of our restaurants from over head. Two were severely damaged ! Joe and his team responded quickly ! They immediately got one up and running. They remodeled the other two from head to toe while doing an amazing job! We are so thankful for them. . We would never have been up and running so quickly!! They worked with our insurance company to help expedite our needs. I definitely would recommend them and I will use them again. Thank you Flood Pros!!! Well done! I’m

Martha Loggins

5 ★★★★★

This company stepped up to help my family out when we needed it the most after a house fire! Great communication through out the process and got equipment out to us on the same night to make sure we were all set up. Very friendly and helpful. Recommend 100%.

axel144

5 ★★★★★

Prompt, friendly, and efficient service. Our awesome tech Alex made the initial call late at night and followed through until the service was completed. He was exceptionally responsive. 100% satisfied. Highly recommend!

Bri L0v3

5 ★★★★★

Great company!!! They were very responsive and professional. I’ve used another company before unfortunately due to a really bad hurricane and they took for ever to get out to my house. With Flood Pros, they were there within the week and got to work super fast so that my family and I could get back to our everyday lives. I would definitely recommend to anyone!!

Kevin Rinier

5 ★★★★★

We'd like to thank Flood Pros for their amazing service, and promptness to our good friends, the Loggins family. They suffered a house fire yesterday morning, and Flood Pros waa quick to answer their call, and take care of them same day. They provided them with generators and a system to help clean the air so the family could still occupy their home. Thank you Flood Pros!!!

About Flood Pros USA

Flood Pros USA is a comprehensive water and fire damage restoration service situated at 1264 Concord Rd Se Suite 203, Smyrna, GA 30080, within Concord Summit, LLC. They serve residential and commercial clients, bringing a methodical approach to assessing, mitigating, and restoring properties after water or fire incidents. The company emphasizes rapid response, professional communication, and a commitment to helping clients navigate the often stressful recovery process. Their team prioritizes safety, efficiency, and adherence to industry standards, ensuring that affected spaces are stabilized promptly and prepared for final repairs.

In the realm of water damage, Flood Pros USA provides services that include assessment of moisture intrusion, extraction of standing water, content protection, deodorization, and mold prevention strategies. They employ advanced drying equipment and techniques designed to minimize secondary damage and accelerate restoration timelines. For fire damage situations, the company offers containment, damage assessment, debris removal, soot and odor control, and tactical plan development to restore structural integrity and livability. Their approach is grounded in clear communication, detailed planning, and collaboration with insurance providers to help customers understand costs and timelines.

Among their service categories, Water Damage Restoration Service and Fire Damage Restoration Service are highlighted as core offerings. The staff works to restore both the aesthetics and the safety of affected spaces, focusing on fixtures, HVAC systems, flooring, and drywall where appropriate, while implementing dehumidification, air filtration, and vocational guidance for occupants returning to normal routines. The business also supports commercial clients, including restaurants and other facilities, with rapid mobilization of resources to minimize downtime and protect inventory and equipment. They coordinate with insurance carriers to facilitate claim processing, documentation, and timely settlement, aiming to reduce frustration and expedite recovery for property owners.

Customers often remark on Flood Pros USA’s responsiveness, professionalism, and willingness to explain steps and expectations throughout the remediation process. The team is described as compassionate and knowledgeable, with a focus on safe practices and transparent service delivery. While experiences across projects may vary, the company strives to uphold a standard of care that emphasizes reliable scheduling, on-site efficiency, and diligent follow-through from initial assessment to final restoration. The location at Concord Summit, LLC situates Flood Pros USA in a central area of Smyrna, offering accessible service to nearby neighborhoods and commercial properties in need of prompt, thorough remediation.

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