Home - Georgia - Austell - 1st Action Services

1st Action Services

1st Action Services in Austell, GA, provides expert water damage restoration and related services from 6209 Oak Ridge Commerce Way, ensuring rapid mitigation, cleanup, and recovery. Comprehensive solutions across 12 specialized services.

Water Damage Restoration Service at 6209 Oak Ridge Commerce Way in Austell, GA 30168

Operational
★★★★★
Rating: 4.6 based on 32 reviews
Address: 1490 Westfork Dr # E, Lithia Springs, GA 30122
Phone: 17707395608
Emails:
Allison Hunter (Vice President Marketing And Member Services) - [email protected]
Bruno Hult (Marketing Manager) - [email protected]
Chris Cocker (Director-Marketing) - [email protected]
Employees: 50
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Get Directions Call Now
1st Action Services

1st Action Services Services

Data Retrieval

+

Data Retrieval is the process of locating, accessing, and bringing back stored information from databases, files, or services so it can be used. It involves searching, requesting the data, handling permissions, and delivering it in a usable format for analysis or display.

Dry Cleaning

+

Dry Cleaning is a service that cleans clothes and fabrics using solvents instead of water. It removes dirt, stains, and odors, then irons or steams garments and returns them neatly pressed and ready to wear.

Emergency Response

+

Emergency Response is a service that’s ready to act quickly during crises, like medical, fire, or natural disasters. It involves coordinating trained responders, providing urgent aid, assessing hazards, and ensuring safety and communication until stability is restored.

Fabric Restoration

+

Fabric Restoration is a service that cleans and repairs fabric items (like clothes, upholstery, and textiles), removing stains, repairing tears or worn areas, refreshing colors, and protecting the material to extend its life.

Fire And Storm Restoration

+

Fire And Storm Restoration is a service that helps recover homes and properties damaged by fire or severe weather, including cleanup, debris removal, securing the site, repairing structures, and restoring utilities and interiors to safe, livable condition.

Flooded Basements

+

Flooded Basements is a service that helps homeowners manage and prevent water in basements after heavy rain or leaks, including water removal, drying, moisture monitoring, deodorizing, and steps to reduce future flooding.

Frozen Pipes

+

Frozen Pipes is a service that prevents and fixes frozen plumbing. It involves inspecting pipes, implementing heat or insulation measures, and safely thawing any ice. The goal is to restore water flow and prevent bursts in cold weather.

Kitchen Repair

+

Kitchen Repair is a service that fixes common kitchen issues, such as broken appliances, leaking faucets, clogged drains, faulty wiring, or damaged cabinets, and can include maintenance, part replacement, and safety checks to restore full, reliable function.

Storm Damage Clean Up

+

Storm Damage Clean Up is a service that removes debris, water, and hazards after a storm, secures the property, and starts repairs. It involves assessment, safety measures, cleaning, drying, and coordinating with damage restoration or contractors.

Waste Removal

+

Waste Removal is a service that picks up and disposes of unwanted trash, bulk items, and recyclables from homes or businesses. It involves scheduling, loading, sorting, and legally dumping or recycling waste to keep spaces clean and safe.

Water Damage Mitigation

+

Water Damage Mitigation is a service that stops further damage after flooding or leaks by assessing the scene, removing excess water, drying and dehumidifying, cleaning affected areas, and preparing for repairs to prevent mold and structural harm.

Water Extraction Services

+

Water Extraction Services quickly removes flood water and excess moisture from homes or buildings, using pumps and fans to dry areas, prevent damage, and start repairs safely and efficiently.

1st Action Services Reviews

Gayla Sines
Gayla Sines
5 ★★★★★
I can’t begin to describe how professional and personally careful and respectful this team of Pat. They not only took the time to take apart an antique and pack all my belongings, but also make sure everything was carefully put on the truck for storage. Very friendly and knowledgeable. I would recommend Pat and his team highly. Should anything happen that you need a good 1st Responders and a friend, call them.
Shani Brown
Shani Brown
5 ★★★★★
Well, companies like, 1st Action Services hopefully you will never need for it means, there has been disruption and inconvenience in your life. With that said, if you end up in such a situation, you want 1st Action Services to be the company that supports you in your pivot and getting you back on track to a healthy and normal life. From the after hours answering service to the boots on the ground technicians, the service, care, interest, workmanship was top notch. I even got a call from Mike the owner making sure I was okay. Bridgette, office leader, took charge in getting me organized, triaging my situation and getting me over to Kevin, Service Manager. Kevin, sent Cody who was extremely professional, knowledgeable, friendly, and, detailed in assessing the damage and creating a project plan. The crew consisted of Douglas, Mariano and Marco. They were a well oiled machine! I had no idea what I would need or what would be next, nonetheless, from Kevin and Cody's assessment and plan, the men executed proficiently. I appreciated the respect this company overall showed me and my assets. They anticipated my needs and helped me consider next steps as well. My experience overall with 1st Action Services has been more than excellent. If you are ever in a position where you need a company to help with remediation, and restoration, this is the company to choose. They are a good mix of intelligent, caring, proficient, kind, and professional! They get my fully endorsement!
Virginia Kirby
Virginia Kirby
5 ★★★★★
Nobody wants water damage! But when it happens you could not be in better hands for the clean up and mold mitigation than with FIRST ACTION. They explained every step so that I knew what to expect, were professional, hard working, neat and gave me the comfort of knowing the mold was removed and my home was ready for the next steps.
Karen Bean
Karen Bean
5 ★★★★★
1st Action Services is GREAT!! I unfortunately had a pipe burst from upstairs that made a waterfall in my basement. As soon as I called as an emergency Derwin and Marty were there shortly ready with a plan and worked hard late into the night while I just stood and cried. 😭 This is a great team from Charles the owner to Kevin that has been there for me from the start working with the best plan for me. I definitely feel 1st Action is honest and I'm going to keep working with them though the repairs.
Jacqueline Vongsamphanh
Jacqueline Vongsamphanh
5 ★★★★★
Thank you..I'm very grateful and appreciative 🙏🏾 for your care and expediency!! Means a lot to minimize damage and to help put me at ease and to accommodate n maximize efficiency of units to eliminate more damage like mold , time, wood damage, removal and replace. Dreadful incident but good be so much more worse. I’d give 5 of 5 stars-proficiency, knowledge, expertise, workmanship, expediency. The care and thought that went from a friend for this referral, gave me the confidence that I’d be taken care of..in this world where customer service is not quite what it used to be, 5 of 5 stars… Highly recommend and so pleased overall because other companies have not represented their companies well in workmanship, professionalism. They simply took advantage of where you live, if you’re single and running a household and God forbid, if you’re a woman. With this, I’m overjoyed that they exceeded my expectations. Kudos, Ist Action Services!! A job well done…from the owner, mitigator, staff and to Jonathon, Onsite-service provider-professionalism, courtesy , care, thought, execution_exceptional!! You’ve a jewel in hand! Well-deserving of raise i see soon! To be exceptional_a great owner, and to be really phenomenal, it’s staff..we need more of this especially in our business and service industry. JV March 2024
Vivian Cook
Vivian Cook
5 ★★★★★
Pat and his team at 1st Action Services made our horrific experience of a basement flooding feel like “we got this”! Everyone has been so caring and kind around the handling of our family keepsakes and furniture/belongings. From packing with kindness to storing to returning everything impeccably. I could not have asked for more!
Elaine Cooke
Elaine Cooke
5 ★★★★★
Hands down the best remodeling experience I have ever had. 1st Action came to my home the same day the flooding occurred, even though it easy a Sunday and Labor Day weekend. They took photos, Drew floor plans showing damage, and submitted to my insurance company. When the adjustors came out, my 1st Action rep was also on site to answer technical questions. Their remodeling division took care of all of the repairs, exactly as directed by the insurance company. They are honest, dependable and professional. Gold star service!
Eli Wingo
Eli Wingo
5 ★★★★★
1st action services was great! They responded quickly when our house flooded and Kevin worked hard to get us repaired and ready to go in a timely manner! The repairs and mitigation work was done quick and efficiently with great results! Great company with great people who work in it! Highly recommend!
Paula Adkins
Paula Adkins
5 ★★★★★
I was very satisfied with the response time and thoroughness of the work performed by 1st Action. I recently had some water damage on the 2nd floor of my home. A team was here within a couple hours of the initial call. Their prompt mitigation made a bad situation more manageable and less stressful. Their team was very professional and courteous. An employee even came back the next day to ensure everything was drying out properly. Highly recommended!
Ard Crebas
Ard Crebas
5 ★★★★★
We had a great experience with 1st Action Services remediation and mold removal teams. Communication with the office as well as the various crew members was excellent and they were great at keeping us informed about timelines and next steps. They also kept us well informed about their communication with the insurance company.
Read more

About 1st Action Services

1st Action Services is a Water Damage Restoration Service located at 6209 Oak Ridge Commerce Way, Austell, GA 30168. Serving residential and commercial customers, the company provides a comprehensive range of services designed to restore properties damaged by water, weather, or other disruptive events. The team emphasizes rapid response, careful assessment, and a structured plan to minimize further damage and return spaces to functional use. In addition to core restoration, the business also handles waste management needs as part of a broad service portfolio, ensuring cleanup and disposal are conducted efficiently and responsibly.

The company offers extensive capabilities in water-related incidents, including Water Extraction Services, Water Damage Mitigation, Flooded Basements remediation, and Frozen Pipes responses. When emergencies strike, Emergency Response is mobilized to contain and control damage, followed by Fire And Storm Restoration as required by the situation. Fabric Restoration and Dry Cleaning are available for sensitive items and textiles, with attention to preserving cherished belongings during the recovery process. Kitchen Repair and general Storm Damage Clean Up are among the practical, hands-on services used to restore daily life and reduce disruption for homeowners and business operators alike.

Beyond immediate restoration, the team focuses on comprehensive remediation and reconstruction support. Data Retrieval services help recover important information from damaged devices or records, while Waste Removal ensures debris and damaged materials are cleared safely and in compliance with local regulations. The recovery process is guided by clear communication, transparent assessment, and a careful, respectful approach to customers’ possessions and spaces. The customer-centric philosophy is reflected in the way staff coordinate with homeowners, insurers, and project managers to create realistic timelines and cost-effective plans that prioritize safety and quality workmanship.

1st Action Services demonstrates a commitment to professional integrity, meticulous project planning, and flexible solutions tailored to each scenario. The staff emphasize aftercare and preventive guidance to minimize future risk, including mold mitigation when needed and thorough drying protocols. By combining restoration expertise with responsible waste management practices, the company helps clients recover quicker and reclaim their peace of mind after water, storm, or related damages. The organization maintains a local presence and aims to be a trusted partner for the Austell community, offering dependable, compassionate service when customers need it most.

Water Damage Restoration Service

1st Action Services offers expert water damage restoration in Austell, GA, quickly assessing flooding, removing water, drying with industrial equipment, and restoring your property to pre-loss condition with thorough cleanup and deodorization.

Waste Management Service

Waste Management Service by 1st Action Services in Austell, GA offers reliable trash and recycling collection, efficient waste disposal, and proactive waste solutions to keep homes and businesses clean, compliant, and environmentally responsible.

Water Damage Restoration Services Near You

Dry Pros
★★★★★ 5.0 (102 reviews)
6955 Oak Ridge Pkwy Suite 103, Austell, GA 30168