ATL

ATL Services

ATL Reviews

Tracey J Lott

1 ★☆☆☆☆

On 11/1/24, I discovered a flood in my basement. I called the insurance company and someone would not be available to come out until the following week so I asked if it was OK for me to call a water remediation company and they agreed. ATL Water Restoration over scoped and overpriced the work they did. I questioned the belongings that were being thrown away and the amount of tear out they did in their remediation. They also brought out their own plumber ($1315) and moving company ($5,750). Within 38 days, I experienced a second flood and called out another plumber ($350 for a more through job), as their plumber wouldn’t speak to me nor did they fix the problem. Their moving company did a horrible job of packing/storing the furniture and personal belongings. They essentially over packed wardrobe boxes & they were so heavy the boxes at the bottom started crushing under the weight. Many boxes were unable to be picked up because they were falling apart & many items were broken. When the remediation company tore out the sheet rock, they didn’t even bother to remove the electrical plates and just ripped sheet rock off the wall so when everything was being built back, we discovered that none of the electrical outlets worked and all of them had to be replaced. They over scoped the work to inflate their billing. Additionally, after insurance paid, a lien was placed against my home from the dumpster company in the amount of $700. The insurance company paid them $980 in their estimate (they invoiced $1690). They are an unethical company & not only will my insurance company not ever do business with them or recommend them, but I highly regret choosing them to do the remediation. They also stated that they were accustomed to working with insurance company’s & many of their jobs were insurance claims. They not only refused to provide more detail of the invoice and over inflated their charges, but they also added a 10% overhead to the bill. I’m only giving one star because they were able to come out the same day and vacuum up the water. If you find yourself in an emergency situation, I would just highly caution having them do any further work beyond that and requiring a detailed invoice of the scope of work and what they plan to charge you. I would also get it in writing that they won’t be adding overhead to the bill. Additionally, before paying them any money, I would get lien waivers from them, and any subcontractors they hire. The flood was devastating and having to deal with ATL Water Restoration just compounded the devastation. I can provide more photos and have a file of all the items damaged during moving/storage.

Yael R

5 ★★★★★

ATL Water Restoration was awesome to work with. My plumber recommended them for water damage after a leak. They were fast, professional and did a great job. My insurance covered it and I’m really happy.

Dan Lev

5 ★★★★★

I had sewage water overflow in my house. ATL came in 10 minutes and started handing the issue. In the subsequent days they treated the damage and explained to me everything that needs to be done. Every time they called before they came. They made sure to record all required data so that there are no issues with insurance. They were always very nice and considerate. They give an excellent and professional service.

Usman Danfodiyo

5 ★★★★★

This is very knowledgeable, fast, and friendly team. I highly recommend ATL Water Restoration !!

About ATL

ATL Water Restoration is a comprehensive water damage restoration service located at 8735 Dunwoody Pl Suite Suite R, Atlanta, GA 30350. The company specializes in handling a wide range of water-related emergencies and the subsequent restoration needs that arise from floods, leaks, and sewage incidents. With a focus on thorough damage assessment and prompt response, ATL offers services designed to minimize further loss and to restore indoor environments to their pre-incident condition. The team is equipped to manage fast water extraction, debris removal, and moisture control to prevent secondary problems such as mold growth, structural deterioration, and electrical hazards. In addition to immediate cleanup, ATL provides detailed guidance on next steps, documentation, and coordination with insurance providers to support smooth claims handling and timely recovery. The organization emphasizes safety, professionalism, and clear communication with clients throughout the restoration journey, ensuring clients understand the scope of work, timelines, and expected outcomes. ATL’s service approach includes meticulous containment, use of industry-standard equipment, and adherence to best practices in remediation, all aimed at restoring comfort and safety to homes and businesses after water intrusion. The company also demonstrates expertise in mold-related services, including mold cleaning, mold damage restoration, mold inspection, mold mitigation, and mold remediation, recognizing that moisture events can lead to mold concerns that require careful assessment and remediation. By integrating water damage-related cleanup and repair with targeted mold remediation when necessary, ATL positions itself as a one-stop solution for comprehensive recovery. The organization supports clients through restoration insurance claims, helping document losses and coordinate the restoration process with insurers to facilitate claim approval and funding. ATL is dedicated to delivering reliable service, aiming to reduce downtime for properties while ensuring that each project complies with industry standards and local regulations. Its client-centered approach seeks to reassure homeowners and business operators that professional teams are available to respond quickly, manage complex remediation tasks, and restore normal functionality after water damage incidents. Whether addressing a flooded basement, a stalled leak, or mold concerns arising from moisture exposure, ATL seeks to provide clear planning, careful execution, and lasting results that protect property value and occupant well-being.

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