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Kustom US

Kustom US in Longwood, FL provides professional water damage restoration and related services, delivering expert cleanup, drying, and recovery solutions. Trustworthy, comprehensive 24/7 service for property restoration.

Water Damage Restoration Service at 640 E State Rd 434 in Longwood, FL 32750

Operational
★★★★☆
Rating: 3.9 based on 82 reviews
Address: 640 E State Rd 434, Longwood, FL 32750
Phone: 18666790699
Emails:
Adam Brown (Operations Manager, National And Large Loss Division) - [email protected]
Alex Payne (Large Loss Estimator/Consultant) - [email protected]
Andrew Zavodney (Assistant Project Manager) - [email protected]
Employees: 200
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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Kustom US

Kustom US Services

24/7 Emergency Response

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24/7 Emergency Response is around-the-clock support to quickly detect, assess, and respond to urgent incidents. It involves nonstop monitoring, rapid communication, immediate mobilization of teams, and coordinated actions to protect people and property.

Building Consulting

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Building Consulting is a service that offers expert advice to plan, design, and improve buildings. It involves assessing needs, guiding project scope, compliance, timelines, budgets, risk management, and coordinating with architects, engineers, and contractors.

Commercial And Residential

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Commercial And Residential is a service that handles both business and homes, offering property maintenance, cleaning, repairs, and improvements to keep buildings safe, functional, and well-kept for tenants, customers, and owners.

Covid 19 Decontamination Services

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Covid 19 Decontamination Services cleans and disinfects spaces to remove virus particles, using approved cleaners, safety gear, and procedures to reduce infection risk for people and return areas to safe, ready-to-use conditions.

Damaged Walls

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Damaged Walls is a service that assesses, repairs, and restores walls that have cracks, holes, or water damage, using patching, plastering, sealing, and painting to return walls to strong, smooth, and visually clean condition.

Disaster Cleanup

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Disaster Cleanup is a service that helps restore homes and buildings after events like floods, fires, or storms. It involves assessing damage, removing debris, drying and sanitizing spaces, repairing structural issues, and preventing mold or further harm.

Emergency Water Removal

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Emergency Water Removal is a fast service that pumps out excess water from floods or leaks, dries surfaces, and uses dehumidifiers and fans to prevent damage and mold, helping restore homes or businesses quickly and safely.

Fire Damage And Smoke Restoration

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Fire Damage and Smoke Restoration is a service that cleans up and repairs property after a fire, removing smoke odor, soot, and water damage, repairing structure, and restoring safety and livability through cleanup, drying, and rebuilding.

Fire Reconstruction

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Fire Reconstruction is restoring a property after a fire, including assessing damage, removing debris, repairing structure, cleaning soot and smoke, replacing materials, and ensuring safety and permits so the home can be livable again.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that removes ash and soot, cleans smoke odor, fixes damaged surfaces, and restores homes after a fire, including debris removal, deodorization, and reconstruction to make the space safe and livable again.

Flooded Basement Repair

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Flooded Basement Repair is a service that stops water intrusion, removes standing water, dries and dehumidifies, treats for mold, and repairs structural damage so your basement is safe, dry, and functional again.

Kitchen Fire

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Kitchen Fire is a cooking-focused service that helps you safely plan, monitor, and manage meals, kitchen activities, and potential hazards, offering guidance, reminders, and quick steps to prevent fires while cooking.

Mold Remediation

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Mold Remediation is cleaning and removing mold from your home to improve air quality and prevent damage. It involves inspecting for mold, containing the area, safely cleaning and disinfecting affected surfaces, and fixing moisture sources to prevent regrowth.

Mold damage restoration

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Mold damage restoration is the process of cleaning up mold growth after water damage, stopping spread, removing contaminated materials, drying and dehumidifying the area, sanitizing surfaces, and repairing any structural or cosmetic damage to restore a safe, healthy space.

Mold inspection

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Mold inspection is a service that checks a building for mold growth, moisture problems, and hidden risks. A professional inspects rooms, tests air and surfaces, identifies mold types and sources, and recommends remediation steps.

Recovery & Restoration

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Recovery & Restoration helps you recover lost data, repair damaged files, and restore systems to a healthy state after outages or mistakes, using backup restores, data repair, and system checks to get you back up quickly.

Storm Damage Cleanup

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Storm Damage Cleanup is a service that helps remove debris, water, and damaged materials after a storm, assess safety, and restore your home or business through cleanup, moisture control, and temporary repairs.

Structural Repair And Reconstruction

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Structural Repair and Reconstruction involves assessing, repairing, and rebuilding building structures to restore safety and functionality after damage from wear, decay, or events like floods or earthquakes, using methods that reinforce foundations, walls, beams, and frameworks.

Water Damage Restoration And Flood Cleanup

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Water Damage Restoration and Flood Cleanup is a service that helps recover areas affected by leaks, floods, or spills. It includes water extraction, drying, deodorizing, removing damaged materials, sanitizing, and repairing structural and cosmetic damage to prevent mold and further harm.

Water damage restoration

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Water damage restoration is the process of cleaning up and repairing homes or buildings after water intrusion, drying out rooms, removing damaged materials, sanitizing to prevent mold, and restoring fixtures to return the space to its normal condition.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that removes excess water, dries and sanitizes affected areas, and repairs damage to walls, floors, and belongings to restore safety and usability after leaks, floods, or spills.

Water damage-related mold removal

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Water damage-related mold removal is the process of cleaning up mold that grows after water damage, drying the area, removing infected materials, and treating surfaces to prevent regrowth, with proper safety and containment to protect health and property.

Kustom US Reviews

Lisa Masse
Lisa Masse
1 ★☆☆☆☆
We had them repair our floors last year after sewage leaked into our home. They promised several things would happen and none of it did. Now it had been a year and the floor is falling apart. They came out on September 19 and stated they would be back in touch to let us know what could be done in 48 hours. Today it is September 29th and we have heard nothing! We even reached out to our insurance company and still nothing. Their work is shoddy at best. Molding is cut wrong, transition strips were improperly installed and the floor was improperly installed and is cracking, splitting and will cut your feet if you walk barefoot. Avoid using them at all costs.
Bradley Carlson
Bradley Carlson
5 ★★★★★
KUSTOM US took care of water damage to my house while I was working overseas. Cheryl O'Toole (Program Coordinator) and John Floyd (Project Manager) did an excellent job of communicating the damage, repair plan, and the repair status. My insurance company, USAA, recommenced KUSTOM US. I am glad USAA recommended KUSTOM US.
Robyn Spurr-Ospina
Robyn Spurr-Ospina
5 ★★★★★
I recently had Cindy and her crew out, to install a vapor barrier and insulation in my crawl space, and remit and cleaning of the inside. I was beyond pleased at the level of determination these guys went through to find, not only one major leak, but TWO! When they located the first leak, I had a plumber come out to repair the job. Apparently it was a bigger job than he could handle. A few days later, they discovered another leak and I called a second plumber out, who also could not find it, or fix it. These guys were persistent and took the time to do a job that wasn't even technically their job to handle. Jose, Jose (there's two) and Christopher were amazing!!! Cindy was in constant communication with me the entire time, with updates and photos. This crew spent weeks at my house working to get my house back to normal. I do appreciate all their hard work and everything they did to finish a very intense job!!! Thank you all! Great job!!!
Sheila Vargas
Sheila Vargas
5 ★★★★★
I have had a great experience working with Kustom US for mold remediation on my two bathrooms. I worked directly with David who set up the process and was very quick to respond and provided me updates throughout the process. I had a nightmare experience working with my own insurance company but did not have an issue reaching out to Kustom US with any questions. They were always very professional and the job was done well. I would recommend them and plan to use them again.
Curt Watchowski
Curt Watchowski
5 ★★★★★
After having a mold remediation company come in to clean up mold in our attic, The people from Kustom came in to reconstruct the ceilings and walls of the rooms affected. Mike and Oscar made sure the paperwork and the project ran smoothly, and if they said they would be there at a specific time they were. We never waited on them. The drywall, trim, and painting work that Efrain, Joel and Luis did was excellent. During construction they did a great job keeping the rest of the house very clean. After completion of the painting they even put all of the furniture back where it was, and they weren't the people that moved it out for the project. We are very happy with the quality of their work. And would absolutely call them again for any remodeling project.
Eileen C
Eileen C
5 ★★★★★
I had water damage in my home and my insurance company sent Kustom Disaster Recovery & Restoration to re construct my home. Kirk at Kustom was the General Contractor. His teams work was impeccable. Kirk coordinated the plumber, carpenter, painter. The timing/coordination was flawless. I was really impressed at all workers that wore mask and was careful. I recommend Kustom Disaster Recovery & Restoration for your home. Or any renovations you may have. You will not be disappointed. I give them 5 Stars. Super friendly also! My home is more beautiful now than it was before the water damage! I am super happy!!
Paula Roseborough
Paula Roseborough
1 ★☆☆☆☆
We paid kustom $1000 so far to start work. They estimated on contract for water damage caused by upstairs AC unit. Kustom only completed carpet portion of damage. They have delayed work from beginning over a year ago. Carpet replacement happened within the year. Plumbing not repaired, walls, ceiling, electrical not repaired. Kustom sent multiple contracts with change orders. But still only carpet was completed. We had to repair some of it ourselves. Now Kustom sending emails threatening us with collections but they won't correct contract. Poor customer service all around.
Hayley Cottrill
Hayley Cottrill
5 ★★★★★
I think the thing I loved most working with Kustom would be their ability to respect, communicate/work with and be punctual with your timeline. I worked with Mike who worked around my schedule and made sure everything got conducted in a timely fashion and to my comfort of being present. I don't prefer strangers in our house and Mike not only picked up on that but reassured me he could have things done according to my schedule! Thanks Mike and the Kustom team!!
Judy Spring
Judy Spring
5 ★★★★★
David Bagg, Senior Project Manager for Kustom US, Inc. rates 5 stars with me. I had a major kitchen leak that turned into a major mildew project. Since my kitchen was only 4 years old I was not willing to give up the beautiful cupboards I had. David and his staff worked diligently to find someone to just replace the inside casings. My kitchen cupboards were hung and ready to be filled. Any outside repair was matched perfectly in color so all looked brand new! When it comes to top service, professional staffing and the genuine care for clients, David and Kustom US, Inc. come out on the top of my list!
Greg Krak
Greg Krak
5 ★★★★★
Whether you're dealing with a fire, storm damage, water issues or mold, Kustom is the best when it comes to disaster restoration and emergency clean up. Kimberly Haas is extremely knowledgeable and provides elite customer service.
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About Kustom US

Kustom US is a dedicated water damage restoration service located at 640 E State Rd 434, Longwood, FL 32750. The company serves both residential and commercial properties, offering round-the-clock responsiveness to emergencies and a comprehensive suite of services designed to restore spaces after water intrusion, flood events, mold growth, fire damage, storm impact, and related disasters. With a focus on clear communication and collaborative recovery, Kustom US coordinates closely with clients, insurance providers, and trade professionals to outline repair plans, timelines, and necessary steps to return properties to their pre-loss condition. Their approach encompasses removal of standing water, containment, decontamination, structural drying, and thorough cleanup, followed by reconstruction as needed to ensure structural integrity and aesthetic restoration.

The service portfolio also includes specialized containment and remediation, such as mold inspection, mold remediation, mold damage restoration, and air quality considerations to mitigate long-term health risks. In addition to water and mold-related work, Kustom US provides fire damage cleanup and restoration, fire reconstruction, and smoke damage remediation, alongside flood cleanup, storm damage cleanup, and emergency disaster cleanup. The company emphasizes restorative construction, offering structural repair and reconstruction, drywall and ceiling restoration, cabinet and trim work, and full project management to coordinate trades for a seamless recovery. They also extend services for damaged walls, vapor barrier installation, insulation in crawl spaces, and overall remediation of affected building components.

Clients benefit from the company’s 24/7 emergency response capability, ensuring rapid assessment, containment, and initiation of restoration efforts during critical early stages. Kustom US positions itself as a full-service partner, handling both the immediate water removal and the subsequent recovery phases, including recovery and restoration planning, project updates, and transparent communication. The team’s experience covers commercial and residential projects, ensuring adaptable solutions that fit varying property layouts, occupancy needs, and insurance requirements. With experienced project managers and skilled crews, the company strives to minimize disruption while delivering high-quality repairs, preventive measures, and long-term resilience against future incidents. The firm remains committed to professional standards, accountability, and customer-focused service, aiming to restore safety, comfort, and value to homes and workplaces affected by water, fire, mold, and other disaster events.

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