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Kustom Disaster Restoration

Kustom Disaster Restoration provides expert water damage restoration in Jacksonville, FL at 1625 Emerson St, within Phillips Highway Commerce Park. Offers comprehensive services for property recovery.

Water Damage Restoration Service at 1625 Emerson St in Jacksonville, FL 32207

Operational
★★★★★
Rating: 4.9 based on 116 reviews
Address: 6950 Philips Hwy #54, Jacksonville, FL 32216
Located in: Phillips Highway Commerce Park
Phone: 19044398900
Emails:
Adam Brown (Operations Manager, National And Large Loss Division) - [email protected]
Alex Payne (Large Loss Estimator/Consultant) - [email protected]
Andrew Zavodney (Assistant Project Manager) - [email protected]
Employees: 200
Hours:
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
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Kustom Disaster Restoration

Kustom Disaster Restoration Services

24/7 Emergency Response

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24/7 Emergency Response is a round-the-clock service that promptly detects and responds to urgent incidents, coordinating immediate help, notifying the right teams, and guiding you through safety steps until the situation is resolved.

24/7 Emergency Restoration Services

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24/7 Emergency Restoration Services provide quick, around-the-clock help to fix damage from fires, floods, storms, or leaks, including assessing damage, stopping further harm, and restoring structure, safety, and contents as fast as possible.

Applied Microbial Remediation

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Applied Microbial Remediation uses helpful microbes to clean up pollutants in soil, water, or air. It involves identifying contaminants, introducing or stimulating microbes, and monitoring how effectively they break down harmful substances over time.

Applied Structural Drying

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Applied Structural Drying is a specialized process that quickly dries water-damaged buildings using high-efficiency equipment, controlled drying, and moisture monitoring to prevent further damage and mold while preserving structure and contents.

Assessment & Documentation

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Assessment & Documentation is a service that evaluates a process or product to identify performance, compliance, or needs, and records findings, results, and recommendations in clear, organized reports for informed decisions and future reference.

Boarding Up

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Boarding Up is a service that safely covers broken doors or windows with sturdy boards to protect a property from weather, intruders, and further damage, then secures the area and may schedule repairs or replacements.

Building Consulting

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Building Consulting helps clients plan, design, and manage construction projects. It involves expert advice on goals, budgets, schedules, codes, permits, risk, and quality, guiding decisions from concept through completion to ensure a successful build.

Building Restoration

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Building Restoration is the process of repairing and renewing a historic or damaged building to return it to its original condition or enhance its durability, including repairing structural elements, restoring facades, and updating utilities while preserving its character.

Building Stabilization

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Building Stabilization is a service that strengthens a structure to prevent movement or collapse. It involves assessing risks, installing supports, braces, or underpinning, and ensuring the building stays safe during repairs or after damage.

Carpet Cleaning

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Carpet Cleaning is a service that removes dirt, stains, and odors from carpets using specialized vacuums, shampoo or steam cleaning, and often deodorizers to refresh and extend the carpet’s life.

Commercial Property

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Commercial Property is a service that helps buyers, sellers, or renters handle business real estate like offices, stores, or warehouses. It involves market research, property listings, valuation, negotiations, financing options, and closing steps for business spaces.

Construction And Restoration

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Construction And Restoration is a service that builds or repairs buildings and structures, and restores damaged or worn parts. It involves planning, sourcing materials, carpentry, masonry, painting, and finishing to ensure sturdy, safe, and aesthetically improved results.

Covid 19 Decontamination Services

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Covid 19 Decontamination Services remove and neutralize the virus from spaces, using approved cleaning products and techniques to disinfect surfaces, air, and equipment, ensuring a safe, virus-free environment for people to return to work or use the area.

Disaster Cleanup

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Disaster Cleanup is a service that helps restore homes or businesses after damaging events like floods, fires, or storms. It involves safety checks, removing debris, cleaning and sanitizing, drying wet areas, and making repairs to prevent further damage.

Disaster Restoration

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Disaster Restoration is the process of cleaning up and repairing property after damage from events like fire, floods, or storms. It includes assessment, debris removal, drying, mold prevention, repairs, and restoring utilities and safety to return to normal life.

Emergency Disaster Recovery

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Emergency Disaster Recovery is a service that helps quickly restore essential systems and data after a crisis, using ready plans, rapid assessments, backup restoration, and prioritized steps to resume operations safely and minimize downtime.

Environmental Remediation

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Environmental Remediation is the process of cleaning up polluted soil, water, or air so land becomes safe again. It involves assessing contamination, choosing methods to remove or neutralize pollutants, and restoring environments to protect health and ecosystems.

Fencing, Tarping & Wrapping

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Fencing, Tarping & Wrapping is a service that protects and secures areas by installing or repairing fences, covering things with tarps to shield from weather, and wrapping items for transport or storage to keep them safe and organized.

Fire Damage And Smoke Restoration

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Fire Damage And Smoke Restoration is a service that helps recover spaces after a fire. It involves assessing damage, removing debris, cleaning soot and smoke residue, drying moisture, deodorizing, and repairing or replacing damaged building materials and contents to restore safety and function.

Fire Damage Cleanup

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Fire Damage Cleanup is a service that safely removes soot, smoke residue, and water damage after a fire, then cleans, deodorizes, and restores damaged rooms and belongings to a safe, habitable condition.

Fire Reconstruction

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Fire Reconstruction is a service that helps rebuild homes or buildings after a fire, assessing damage, securing the site, and restoring structure, safety, and finishes through planning, cleanup, repairs, and coordinating with insurance and contractors.

Fire Water Damage

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Fire Water Damage is a service that helps restore spaces after fire and subsequent water damage, removing soot and smoke, drying and dehumidifying, cleaning and sanitizing, and restoring structure and belongings safely and efficiently.

Fire damage cleanup & repair

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Fire damage cleanup & repair is a service that restores a property after a fire. It involves removing soot and smoke, drying wet areas, cleaning and sanitizing surfaces, and repairing or rebuilding damaged structure and belongings to restore safety and usability.

Flooded Basement Repair

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Flooded Basement Repair is a service to fix water damage in basements, stopping leaks, pumping out water, drying and cleaning, repairing walls and floors, preventing mold, and restoring the space for safe, usable living areas.

Flooring

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Flooring is the service of installing or replacing the surfaces on your floors, such as wood, tile, or carpet, to make rooms look better and last longer. It involves measuring, removing old floors, preparing the subfloor, laying materials, and finishing edges.

Hardwood Floors

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Hardwood Floors is a service that installs and refinishes wooden floorboards in homes, repairing damaged boards, sanding to a smooth finish, and applying protective coatings for durability and shine.

Local Service

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Local Service is a community-based help option that connects nearby professionals or volunteers with residents for on-site tasks, errands, or small jobs, offering convenient, local assistance with clear pricing and scheduling.

Mold Abatement

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Mold Abatement is cleaning up and removing mold from buildings to improve air quality and prevent health issues. It involves identifying mold, containing contaminated areas, removing moldy materials, cleaning surfaces, and fixing moisture problems to prevent return.

Mold Damage

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Mold Damage service helps identify, remove, and remediate mold in homes or buildings. It involves assessing moisture, cleaning affected areas, treating and sealing surfaces, and preventing future growth to restore safe indoor air quality.

Mold Remediation

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Mold Remediation is the process of removing mold from your home and fixing moisture problems that caused it, then cleaning affected surfaces and restoring safe, healthy indoor air through containment, cleaning, and prevention steps.

Mold damage restoration

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Mold damage restoration is cleaning up and fixing spaces after mold grows due to moisture. It involves moisture control, mold removal, cleaning and sanitizing surfaces, repairing damaged materials, and preventing future mold growth.

Mold inspection

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Mold inspection is a service where a trained professional checks a building for mold growth, moisture problems, and potential health risks. It involves visual checks, moisture testing, and sometimes sampling to identify mold and suggest corrective steps.

Painting

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Painting is the art of applying color to surfaces to create images, textures, or designs. It involves selecting materials, preparing the surface, mixing colors, and using brushes or other tools to express ideas or emotions on canvases, walls, or objects.

Proactive Disaster Plan Development

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Proactive Disaster Plan Development helps organizations create practical, written plans to prevent and respond to emergencies. It involves risk assessment, roles and communication, resource lists, step-by-step response actions, and regular drills to stay prepared.

Property Restoration

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Property Restoration is a service that repairs and restores damaged homes or buildings after events like floods, fires, or storms. It includes assessing damage, removing debris, cleaning, sanitizing, repairing structure and systems, and returning the property to safe, livable condition.

Remodeling

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Remodeling is updating and changing parts of a home to improve its layout, features, and value. It involves planning, demolition, construction, installing new fixtures, finishes, and sometimes mechanical systems, with attention to safety and quality.

Residential And Commercial

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Residential And Commercial is a service that handles the upkeep, maintenance, and improvements of homes and business properties, including repairs, cleaning, grounds care, and basic renovations to keep spaces safe, functional, and appealing.

Residential Building

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Residential Building is a service that plans, designs, and constructs homes and living spaces for people, including apartments and houses. It involves site assessment, permits, architectural work, framing, utilities, and finishing to create safe, comfortable dwellings.

Restoration And Recovery

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Restoration And Recovery is a service that helps repair and restore damaged items or systems, bringing them back to their original condition. It involves assessment, cleaning, fixing, and restoring functionality or appearance after loss or harm.

Restoration Process

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Restoration Process is a service that helps revive and repair damaged items to their original condition. It involves assessment, cleaning, repairing, stabilizing, and protecting materials so they look and function like new again.

Roof Repair

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Roof Repair is fixing leaks, damaged shingles, or structural issues on your roof to restore many years of protection. It involves inspecting for wear, replacing or repairing damaged parts, sealing seams, and ensuring the roof keeps water out and vents and flashing work properly.

Roofing

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Roofing is the service of installing, repairing, or replacing a roof to protect a building from weather. It involves inspecting the roof, choosing materials, fixing leaks, laying shingles or panels, and ensuring a watertight, durable top for the structure.

Storm Damage Cleanup

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Storm Damage Cleanup is a service that removes debris, water, and damaged materials after a storm, assesses safety, and restores interiors and exteriors. It handles cleanup, tarping, drying, and arranging repairs with professionals.

Total Restoration

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Total Restoration is a comprehensive service that repairs and renews damaged homes or spaces, handling water damage, mold, fire cleanup, insulation, drywall, flooring, painting, and rebuilding to restore safety, comfort, and value.

Water Damage Mitigation

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Water Damage Mitigation is the process of preventing further harm after water intrusion by stopping leaks, removing standing water, drying and dehumidifying the area, cleaning and sanitizing, and restoring damaged materials to prevent mold and structural issues.

Water Extraction

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Water Extraction is the process of removing water from a location or material, such as draining flooded areas, drying buildings, or purifying water for reuse. It involves pumps, pumps, and drying equipment to remove moisture efficiently.

Water Removal

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Water Removal is a service that quickly removes excess water from spaces after floods, leaks, or spills, using pumps, vacuums, and drying equipment to prevent damage, reduce moisture, and prepare areas for restoration and repairs.

Water damage restoration

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Water damage restoration is a service that cleans up and repairs areas after flooding or leaks. It involves assessing damage, removing water, drying, sanitizing, repairing structure and contents, and preventing mold to restore the space to its safe, pre-damage condition.

Water damage-related cleanup & repair

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Water damage-related cleanup & repair is a service that quickly removes excess water, dries and dehumidifies spaces, sanitizes affected areas, and repairs damaged walls, floors, and structural components to restore safety and prevent further issues.

Water damage-related mold removal

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Water damage-related mold removal is a service that cleans up mold caused by water leaks, floods, or spills. It involves finding moisture sources, drying the area, removing moldy material, sanitizing surfaces, and preventing future growth.

Kustom Disaster Restoration Reviews

John Ditro
John Ditro
5 ★★★★★
Kustom us restoration is a great company. I needed a piece of sheetrock replacing my bathroom due to water damage. Joe Cordes the boss man came out and looked over the job. His workers Dave, curtis, and Richard were very polite and knowledgeable. They did a hell of a job. I am very pleased with the service and will use them again in the future. They were here for 3 days and cleaned up after the work everyday. They replaced my sheetrock and painted. all the walls in my bathroom. And again did an excellent excellent job. I am very happy. Tks jack Ditro 8601 beach Blvd Jacksonville fla.
Thomas Brown
Thomas Brown
5 ★★★★★
I had a nightmare with water damage, but quick and quality thinking of my home coverage, they sent out Kustom Disaster Restoration. Daniel and Oscar were assigned and jumped right into action assuring no further damn occurred. They provided, what felt like, special care in removing the damaged areas, treating it with mold protection and assuring every was dried. These gentleman were amazing. Thank you!!!!
Anita Bell
Anita Bell
5 ★★★★★
Kustom the company as a whole has the best customer service from all of the team members I came in contact from beginning to the end. Mark was my go to and BOY was he patient with me he made sure everything was as I wanted it. My work team was David and Curtis and they did not stop until my bathroom and closet was perfect they went further than above and beyond. They worked hard, protected my floors and was so careful I’m sad they are done but they finished today and all I have is rave reviews. 🙌🏽💪🏾🏡🗣️👏
Leticha Shimer-Nargane (Tish)
Leticha Shimer-Nargane (Tish)
5 ★★★★★
Marc at Kustom was amazing. He went above and beyond to help us with a situation from a previous company who did not do their due diligence. He was kind, honest and timely. Each of the crews he sent out here, were the same and were very helpful and worked quickly. I plan on recommending Marc and his company to everyone I know because I trusted national company that didn't do a third of the job that Marc did. I am so grateful that he was offered as one of the options from my homeowners insurance. I'm forever grateful Marc. Thank you so much. You have no idea how wonderful and amazing you are. Thank you thank you thank you
Keith Castleman
Keith Castleman
5 ★★★★★
I recently filed an insurance claim after a tree fell and hit our home. Joe with Kustom US, came out to assess the damage inside my house. Joe with the (Jacksonville office) did a great job lining up his crew to complete our repairs. Richard with Kustom US worked on our bathroom for three days, and did an amazing job! We were very pleased with the work completed by Kustom US, and would highly recommend them to anyone! Thank you!
Grace Garcia
Grace Garcia
5 ★★★★★
I can't say enough good things about the Kustom team I worked with. They helped us with the water damage at our house, and installed a new roof. They are very professional, punctual and communicative. Special shout out to Mark who went above and beyond to help us. Highly recommend them for any restoration your house may need.
Jim Bara
Jim Bara
5 ★★★★★
We are a home owner that went through a water damage claim using Kustom as the vendor to manage the process. Brian the Project Manager guided us through the entire process. Excellent communicator and very professional we would recommend them to anyone for this process!
Edsel Daley
Edsel Daley
5 ★★★★★
Amazing work! Had major water damage from the second floor and first floor ceiling and floor. Daniel came within 2 hours started mitigation. Very knowledgeable and helpful. Reassuring. Rodney, Oscar and David came and helped dry everything out. They will be doing the restoration too. Very pleased with work.
Jocelyn B
Jocelyn B
5 ★★★★★
Fabulous company!! Highly recommend. Kustom was doing work in my home for several days this past February, and I was very impressed with both the quality of the work and their professionalism. I am always wary to have "strangers" in my home, but I NEVER once felt uncomfortable leaving my house while they were working and even enjoyed getting to know them. You can tell they vet their hirees thoroughly. I have many contacts in the real estate business and made it a point to share my experience with them because I know it can be a real struggle to find companies that consistently deliver quality work for their clients. Kustom is a rare gem in this regard. Also, kudos for being so communicative and reliable. No surprises with this company; they show up and get the job done professionally and efficiently. My sincerest thanks to Marc, Jason, and the entire team!
Sean Packer
Sean Packer
5 ★★★★★
Absolutely outstanding service from Kustom Disaster Restoration! When my closet, hallway, and bedroom were flooded, Jon and Daniel came to the rescue. They were prompt, professional, and incredibly thorough. From the initial assessment to the final touches, Jon and Daniel made sure every inch of the affected areas was addressed. Their expertise and dedication truly shone through, making a stressful situation much more manageable. I highly recommend Kustom Disaster Restoration for their exceptional work and fantastic team. Thank you, Jon and Daniel, for your hard work and commitment to excellence!
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About Kustom Disaster Restoration

Kustom Disaster Restoration is a trusted water damage restoration service located at 1625 Emerson St, Jacksonville, FL 32207, in Phillips Highway Commerce Park. Serving both residential and commercial clients, the company provides a comprehensive suite of categories, services, and amenities designed to handle water damage events of any size. Their offerings include Water Damage Restoration Service and an extensive list of specialized capabilities to address the full spectrum of restoration needs. The team emphasizes rapid response, professional assessment, and meticulous workmanship in every project, ensuring property owners feel confident throughout the recovery process.

From 24/7 Emergency Response to 24/7 Emergency Restoration Services, Kustom Disaster Restoration is prepared to mobilize quickly to mitigate damage, extract water, and initiate drying protocols. They perform Applied Microbial Remediation and Applied Structural Drying to restore safety and structural integrity while preventing secondary issues such as mold growth. Their services extend to Assessment & Documentation, providing thorough reporting that supports insurance claims and recovery planning. The company also offers practical protective actions such as Boarding Up, Building Stabilization, and Fencing, as well as temporary measures like Tarping & Wrapping to shield properties from further harm.

Kustom Disaster Restoration handles Building Consulting, Building Restoration, and Remodeling, combining technical expertise with project management to coordinate repairs, renovations, and restoration processes. Their scope includes Residential and Commercial projects, including Residential Building and Commercial Property with a focus on restoration and recovery. The Restoration Process is guided by a proactive approach, ensuring proactive disaster plan development to minimize disruption and accelerate recovery. They provide Fire Damage And Smoke Restoration, Fire Damage Cleanup, Fire Reconstruction, and Fire Water Damage services, alongside Flooded Basement Repair and Water Extraction to address water-related hazards comprehensively.

In addition to water and fire-focused work, the team performs Environmental Remediation, Mold Abatement and Mold Removal, Mold Damage Restoration, and Mold Inspection to combat indoor air quality issues. Their offerings cover Carpet Cleaning, Flooring and Hardwood Floors restoration, and Painting to restore aesthetics after damage. They support both Residential And Commercial needs and emphasize Local Service, ensuring responsive, on-site attention within the Jacksonville area. Other capabilities include Disaster Cleanup, Disaster Restoration, Emergency Disaster Recovery, and Total Restoration to deliver end-to-end solutions from initial response through complete recovery.

Clients value Kustom Disaster Restoration for their proactive communication, thorough workmanship, and reliable project management. With a focus on Quality, Safety, and Customer Satisfaction, the team strives to restore properties to their pre-loss condition while maintaining clear, continuous updates for property owners and insurers alike. The company’s integrated approach, covering Water Damage Mitigation, Water Removal, and related cleanup and repair, positions Kustom Disaster Restoration as a dependable partner for any water-related emergency or restoration project in the Jacksonville area.

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